Had a tree fall and break my windshield. My insurance covered windshields with no deductible. CVG…read moretook my insurance no problem. Had to go to there shop for the replacement and they were prompt, very nice and did a fantastic job. I will use them again. Had lunch at Ralph's while waiting. Great experience

When everything goes quickly and smoothly, it is easy to give a business four or five stars. When,…read morethrough no one's fault, things don't go quite as well, the truth about a business comes out. Capitol Valley glass deserves all five stars because they bent over backwards to make sure that my front door has the clean, sparkly windows that it deserves.

Rock chip? Big crack? Better grab a chair. You'll grow old waiting for your repair…read more We had a cracked windshield and not once, not twice, but THREE TIMES they were no show/no call. To add insult to injury, they lied to our insurance company about contacting us. Shame on Liberty Mutual for using them.

They caused $1,700 damage to our Audi TT. There were little bits of broken glass rolling around in…read morethe car after they replaced the rear window. They said it's not their responsibility to remove all the shards of glass. They also pinched the rubber gasket around the outside of the glass so it split in several places, leaving no seal. They broke the latch on the trunk so it could not close properly. Like a final punch, they installed an aftermarket window that makes it appear there are 2 vehicles instead of one when you look in the rear view mirror. When we asked them to fix their mistakes they said the car needed to go to a body shop. Zero responsibility taken. Would never use Safelite and would never recommend.

Replaced windshield in minivan. Service was done promptly in an hour, and new windshield appeared…read moreto be essentially identical to factory OEM except missing manufacturer name. The car was vacuumed clean in affected areas. Overall, very pleased.

Great Service very professional ...worth the drive down from Bondville since I could not find…read moreanyone in Manchester to do the job in a timely fashion...also pricing is very reasonable unlike most businesses in area. Thanks again Pat V

The. crew arrived on site for our custom shower glass installation project. They were neat and…read moreclean taking care of our house. They were professional and courteous in their interactions with us, including making some modifications we requested. Their price was reasonable and the quality of their work made the project cost an even better value. If I had it to do over, I wouldn't consider using any other company for our project, and would highly recommend them to anyone with a similar glass project,

Has taken 5 trips to shop to get proper part ordered and installed. Communication with customer…read morewas poor and coordination between shop and corporate was also very poor. My inital appointment was rescheduled because 4 techs called out. I went to the shop 2 days later for an appointment because of rain. They told me at that appointment after taking my car into the shop that the wrong part was ordered. They orderd the new part and rescheduled for the follwoing wednesday. I return to the shop in Latham and was told once again the wrong part was ordered. They assurred me the correct part would be there the following Monday and scheduled me for Tuesday between 12 and 5 at my house. On Saturday before my appointment the corporate safelite office called me and asked for a picture of the window that needed to be replaced. They had the vehicle in there shop twice before this. Tuesday arrived and no call/ no show by the technician. I stopped in the shop on Wednesday and was told the part was ordered but had not come in. I asked if she could verify delivery date of the part. She called the local BMW dealer and found out corporate ordering has inquired about the part but did not order/pay for the part. She got corporate to order and pay for the part to be delivered the next day. The part was not delivered on Thursday, but it was delivered on Friday (today) 3+ weeks after initial claim put in. I arrived today at 10:20 AM for my appointment. At 11:30 I was told my car was done and keys were handed to me. I went to look at my car and noticed the there was tape residue from the charsh wrap they placed on the broken window. I went back in to ask about the tape residue and the tech said he tried to remove it but he could not get it off. A second tech came out took the car and removed the residue. Why if you have a customer who is obviously upset and been to the shop atleast 4 times would you not verify the quality of the work before sending back to the customer? The vehicle is fixed and appears rto be done correctly, I am waiting until the first rain or carwash to ensure there are no leaks.

I had two windshields replaced by Safelite the first one was in my Hummer and they broke a trim…read morepiece and told me they didn't do it. Last week I had given them another chance and let them replace the windshield in my Honda and they ruined and destroyed my rearview mirror. I'm going to ask them to replace it. If not, I will follow up with this review.

Curtis was a great help fitting us in for an emergent repair. You can hardly tell there was even a…read morechip there. Their slogan of 'the name says it all' is 100% right. SUPERIOR work and SUPERIOR customer service!

My windshield was broken from god knows what, called Superior Glass, and he came to my home to fix…read moreit outside. Even during COVID-19. This guy is a hard worker ! Support small business !!!! I was worried about having a guy come to my apartment to fix something (even though it's all done outside) but he made me feel absolutely comfortable and it was like having my dad fix something for me. extremely professional, really easy and quick. I will 100% use him in the future.

The windshield of my 2012 Honda Civic was replaced by…read more Craftsman Auto Glass. The quality of the windshield is excellent. The Job was done exactly as I was told, and in the time frame I was told. They are very professional, friendly, and knowledgeable. Their experience was exceptional. Will definitely use them again. The price was reasonable, and they came to my home.

I called to have chip fixed an I was in an out. It's good to know you can still get good fast…read moreservice with a very reasonable price.

The sun roof blind of our 2013 VW Tiguan was damaged in its track. A very important spring came out…read moreof its channel. A very difficult repair but Art took care of it for a very reasonable price and with an excellent level of finish. It is like new. He is a real craftsman and extremely knowledgeable. It it's important to go to the shop to show him the problem. I recommend him very highly as a highly skilled craftsman and engineer. Remarkable work.

I have nothing but good things to say about this business and the owner. I have seen some negative…read morereviews about people not being able to get in touch with someone, but Art (the owner) is running the whole business by himself. He did get back to me after I called a couple times. I also stopped by in person and he was more than happy to help me that way too. Art is professional, kind, and so helpful. I was so happy to be able to bring my car to him and I would highly recommend anyone who needs this service to do the same. The actual work Art does is amazing and such high quality at the best price I've seen. The dealership I got my car from quoted me at least $900 (and it probably would have been more than that) for the work I needed and Art did it for $400. Thank you Art!

Always five stars. Friendly and quickly service. Nice quality and nice price for remove front…read morewindow tint.

Ive been here twice and they always do a great job. However i was here 8 months ago and i paid $300…read moreand i got the same kid of tint for a similar sized car and paid $420. Their work is good but im not sure how the price went up over 25% in a matter of months.

I found a small crack in my windshield so I used my insurance app and set up an appt to some in to…read moreget my glass repaired. This was super quick and easy process so I was happy about that. There was literally no paper work involved, and they confirmed my appt a few times so I wouldn't forget. I was told it would be a quick 30 minutes, so I waited. After 30 minutes passed, the repair guy came to the waiting room and asked where the crack was, since he did not start on it yet. Well that was annoying. Another 30 minutes passed and it was done. I have never had a windshield repair before, but they told me I wouldn't be able to notice the crack anymore. Well honestly I can easily see it and there is no difference? But like I said, I am very unfamiliar with the process. I supposed my experience was satisfactory, but definitely could have been better.

Fast AND amazing service…read more Had a large crack in my windshield that needed repair (ie: windshield replacement). Called on a Wednesday and was serviced by an extremely friendly gentlemen on the phone who said they could get me serviced next day, Thursday, and come to my house (all the way in Averill Park). Thursday morning rolled around and it turns out that JN Phillips accidentally scheduled my appointment for NEXT Thursday. JN Phillips was quite apologetic about the mix up, scheduled me for Friday morning, and as an act of good-will threw in new windshield wipers for my car. Friday morning they were prompt in arriving to my house and was able to replace my windshield in about an hour - plus installed the new windshield wipers. Would highly recommend them for my auto glass needs.