I found a small crack in my windshield so I used my insurance app and set up an appt to some in to…read moreget my glass repaired. This was super quick and easy process so I was happy about that. There was literally no paper work involved, and they confirmed my appt a few times so I wouldn't forget. I was told it would be a quick 30 minutes, so I waited. After 30 minutes passed, the repair guy came to the waiting room and asked where the crack was, since he did not start on it yet. Well that was annoying. Another 30 minutes passed and it was done. I have never had a windshield repair before, but they told me I wouldn't be able to notice the crack anymore. Well honestly I can easily see it and there is no difference? But like I said, I am very unfamiliar with the process. I supposed my experience was satisfactory, but definitely could have been better.

Fast AND amazing service…read more Had a large crack in my windshield that needed repair (ie: windshield replacement). Called on a Wednesday and was serviced by an extremely friendly gentlemen on the phone who said they could get me serviced next day, Thursday, and come to my house (all the way in Averill Park). Thursday morning rolled around and it turns out that JN Phillips accidentally scheduled my appointment for NEXT Thursday. JN Phillips was quite apologetic about the mix up, scheduled me for Friday morning, and as an act of good-will threw in new windshield wipers for my car. Friday morning they were prompt in arriving to my house and was able to replace my windshield in about an hour - plus installed the new windshield wipers. Would highly recommend them for my auto glass needs.

Rock chip? Big crack? Better grab a chair. You'll grow old waiting for your repair…read more We had a cracked windshield and not once, not twice, but THREE TIMES they were no show/no call. To add insult to injury, they lied to our insurance company about contacting us. Shame on Liberty Mutual for using them.

They caused $1,700 damage to our Audi TT. There were little bits of broken glass rolling around in…read morethe car after they replaced the rear window. They said it's not their responsibility to remove all the shards of glass. They also pinched the rubber gasket around the outside of the glass so it split in several places, leaving no seal. They broke the latch on the trunk so it could not close properly. Like a final punch, they installed an aftermarket window that makes it appear there are 2 vehicles instead of one when you look in the rear view mirror. When we asked them to fix their mistakes they said the car needed to go to a body shop. Zero responsibility taken. Would never use Safelite and would never recommend.

Replaced windshield in minivan. Service was done promptly in an hour, and new windshield appeared…read moreto be essentially identical to factory OEM except missing manufacturer name. The car was vacuumed clean in affected areas. Overall, very pleased.

The sun roof blind of our 2013 VW Tiguan was damaged in its track. A very important spring came out…read moreof its channel. A very difficult repair but Art took care of it for a very reasonable price and with an excellent level of finish. It is like new. He is a real craftsman and extremely knowledgeable. It it's important to go to the shop to show him the problem. I recommend him very highly as a highly skilled craftsman and engineer. Remarkable work.

I have nothing but good things to say about this business and the owner. I have seen some negative…read morereviews about people not being able to get in touch with someone, but Art (the owner) is running the whole business by himself. He did get back to me after I called a couple times. I also stopped by in person and he was more than happy to help me that way too. Art is professional, kind, and so helpful. I was so happy to be able to bring my car to him and I would highly recommend anyone who needs this service to do the same. The actual work Art does is amazing and such high quality at the best price I've seen. The dealership I got my car from quoted me at least $900 (and it probably would have been more than that) for the work I needed and Art did it for $400. Thank you Art!

I brought my car in for a windshield replacement and could not have had a better experience. I…read morearrived 15 minutes early for my appointment and my car was taken back to be worked on immediately. Everyone I spoke with was friendly and helpful and I was in and out in just over an hour. The waiting room was spacious and clean and had a TV. They even offer complimentary bottles of water, coffee, and small snacks like chips and granola bars. While I hope my windshield does not crack again, I would be happy to bring my car back here if it did.

Has taken 5 trips to shop to get proper part ordered and installed. Communication with customer…read morewas poor and coordination between shop and corporate was also very poor. My inital appointment was rescheduled because 4 techs called out. I went to the shop 2 days later for an appointment because of rain. They told me at that appointment after taking my car into the shop that the wrong part was ordered. They orderd the new part and rescheduled for the follwoing wednesday. I return to the shop in Latham and was told once again the wrong part was ordered. They assurred me the correct part would be there the following Monday and scheduled me for Tuesday between 12 and 5 at my house. On Saturday before my appointment the corporate safelite office called me and asked for a picture of the window that needed to be replaced. They had the vehicle in there shop twice before this. Tuesday arrived and no call/ no show by the technician. I stopped in the shop on Wednesday and was told the part was ordered but had not come in. I asked if she could verify delivery date of the part. She called the local BMW dealer and found out corporate ordering has inquired about the part but did not order/pay for the part. She got corporate to order and pay for the part to be delivered the next day. The part was not delivered on Thursday, but it was delivered on Friday (today) 3+ weeks after initial claim put in. I arrived today at 10:20 AM for my appointment. At 11:30 I was told my car was done and keys were handed to me. I went to look at my car and noticed the there was tape residue from the charsh wrap they placed on the broken window. I went back in to ask about the tape residue and the tech said he tried to remove it but he could not get it off. A second tech came out took the car and removed the residue. Why if you have a customer who is obviously upset and been to the shop atleast 4 times would you not verify the quality of the work before sending back to the customer? The vehicle is fixed and appears rto be done correctly, I am waiting until the first rain or carwash to ensure there are no leaks.

Technician replaced my windshield only to break it 10 minutes after installing it. The company did…read morenothing to make it right. They told me I would have to wait an entire week for them to replace/fix their mistake. After I told them this was unacceptable, the rudest customer service rep told me to go to another company. I will be doing so and I recommend nobody use this embarrassment of a company. Your money is best used elsewhere.

Clean, fast, friendly and professional. Stickers back on perfectly. No mess. In and out in less…read morethan an hour. Convenient location.

He was EXTREMELY rude and unprofessional. I have NO idea who he is personally or what his 'problem'…read morewas but my vehicle was dropped off, just needed the old glass removed and new glass put in. He calls five minutes later with a rude tone and an attitude for unknown reasons and flat out refuses service for ZERO reason. We called back and asked if we did anything wrong- polite as can be, and he continues to dodge calls and leaves us without answers. 0/10 do not recommend. He shouldn't be running a business.

I received great service. Mike was able to get a window replacement within a few days. He installed…read moreit in my car in less than 2 hours and did a marvelous job. Many thanks! Mary