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    Superior Glass

    4.0 (4 reviews)
    Open • Open 24 hours

    Services - Superior Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Superior Glass Photos

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    Safelite AutoGlass

    Safelite AutoGlass

    (53 reviews)

    Has taken 5 trips to shop to get proper part ordered and installed. Communication with customer…read morewas poor and coordination between shop and corporate was also very poor. My inital appointment was rescheduled because 4 techs called out. I went to the shop 2 days later for an appointment because of rain. They told me at that appointment after taking my car into the shop that the wrong part was ordered. They orderd the new part and rescheduled for the follwoing wednesday. I return to the shop in Latham and was told once again the wrong part was ordered. They assurred me the correct part would be there the following Monday and scheduled me for Tuesday between 12 and 5 at my house. On Saturday before my appointment the corporate safelite office called me and asked for a picture of the window that needed to be replaced. They had the vehicle in there shop twice before this. Tuesday arrived and no call/ no show by the technician. I stopped in the shop on Wednesday and was told the part was ordered but had not come in. I asked if she could verify delivery date of the part. She called the local BMW dealer and found out corporate ordering has inquired about the part but did not order/pay for the part. She got corporate to order and pay for the part to be delivered the next day. The part was not delivered on Thursday, but it was delivered on Friday (today) 3+ weeks after initial claim put in. I arrived today at 10:20 AM for my appointment. At 11:30 I was told my car was done and keys were handed to me. I went to look at my car and noticed the there was tape residue from the charsh wrap they placed on the broken window. I went back in to ask about the tape residue and the tech said he tried to remove it but he could not get it off. A second tech came out took the car and removed the residue. Why if you have a customer who is obviously upset and been to the shop atleast 4 times would you not verify the quality of the work before sending back to the customer? The vehicle is fixed and appears rto be done correctly, I am waiting until the first rain or carwash to ensure there are no leaks.

    I had two windshields replaced by Safelite the first one was in my Hummer and they broke a trim…read morepiece and told me they didn't do it. Last week I had given them another chance and let them replace the windshield in my Honda and they ruined and destroyed my rearview mirror. I'm going to ask them to replace it. If not, I will follow up with this review.

    Superior Glass - autoglass - Updated October 2026

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