We have purchased 2 Subarus here in a 6 week period ( first one was totaled in an accident). Both…read moreexperiences were very good. We dealt with Evan both times in securing our car loan and both times went seamlessly. He is very personable and professional. Joe Rodger's was a salesperson for the second car ( unfortunately, I forgot the name for the first car) and it was actually fun. He even was good with our dog, Coco. Not planning on any future cars but would definitely go back to Haddad Subaru! Side note: Earlier this year we bought a car at Coggins in Pittsfield. It was 4 months of run around to get a title after paying cash for the vehicle. Like night and day with Haddad. Coggins didn't even do the inspection - told us there was a place down the road we could go to get one.

I just bought a new Crosstrek Limited Hybrid and was very pleased with the process. Despite a lot…read moreof research into many different makes and models, I still had a lot of questions. Carter Robert, the sales rep who met me at the door, answered all of them. He was knowledgeable, patient (VERY patient), considerate and pleasant. He listened to my wants and needs and offered suggestions for helping me fulfill them. It was an excellent start to what I hope will be a long and happy relationship with Haddad Subaru.

Berkshire Mazda's Rich has been nothing short of a Godsend! From initial correspondence to auto…read moretransport, Rich has been immensely helpful and a true advocate for me and my inexperience in the used car buying process. I asked my daughter (incredibly great kid) what kind of car she would like to have. She was VERRRY particular: 'Off-White' MINI Convertible Cooper with center placed maroon rally (racing) double stripe with pinstripes She didn't expect anything expensive - she even provided a 2007 as an example. After A LOT of research, I determined years 2017 and 2019 were my best bet for reliability/price. Because I was in search of a unicorn, it was clear this was going to have to be a 'remote' purchase. I was EXTREMELY untrusting/guarded with salespeople. I experienced SO MANY poor practices: I was 'ghosted' following a PPI booking (the PPI is a MUST if you're buying a used car!!!). Another instance I requested a copy of the ASE inspection report (the dealership explicitly stated every used car gets one) and I was told multiple times it was being sent over, but I never received it... I explained to one salesman I felt a price was 'fair', but I was in search of a 'good' offer. Despite my giving him a number I felt was fair, he COMPLETELY ignored it/never responded to it, instead had a finance representative send me a quote with the original sales price AND an additional $799 'appearance fee' slipped in (I am convinced this fee is the exact same price as their DOC fee in efforts for it to remain undetected due to some buyers, overwhelmed/frustrated/ready to drive away in the car, missing it). I had another salesman try to convince me a steering wheel assembly/convertible top replacement a few months after a front end collision (carfax deemed resulted in 'minor damage') had nothing to do with the collision - was merely coincidental... Another salesman asserted brake pads/tires could not be replaced by the dealership because they were 'within the requirements of the car's CPO (Certified Pre-owned) status'. He failed to mention the requirements for CPO status is set by the dealership itself and, coincidentally, the brake pads/tire tread for this vehicle were all 5/32 - the minimum for this dealership's CPO status... I explained this increased the cost of the car over $1000 since I was going to have to replace all of these soon. He claimed the brake pads/tires in this condition are good for another 20,000 miles... Then, to add insult to injury, the total on the price quote he provided was mysteriously $150 higher than the sum of all items listed...When I brought this to his attention, he claimed the $150 was for an 'etching fee' and, when I told him it was shady to include it in the total but not list it, he stated it was not (shady)... btw I learned an 'etching fee' helps prevent the car from being stolen...? I had another salesman allow me to go forward with a $200 PPI only to learn the large amount of under carriage rust present would have been visible to me had I been able to be present to look over the car. Tip: if buying remotely, and the dealership 'doesn't keep a record of the used vehicle's intake inspection' and/or they don't 'prepare purchase paperwork before a client confirms (after the PPI) they are buying the car' - do not waste your time/PPI money. I have shared all of this 1) in hopes you don't fall for (and are prepared for) any of these dishonest tactics dealers use and 2) to demonstrate, given the amount of cynicism and attention to detail I approached this purchase with, my recommendation of Rich is backed by a great deal of experience with 'shady' salespeople. Not only did I not catch (I actively looked) Rich in a single dishonest act, he went to great strides to earn my trust and provided every document I requested - car fax, intake inspection report (they use a third party), proof of recommended services done (oil change/filter replacement/new battery), thorough pictures of the car and the website includes a detailed video as well. Rich sent me a video that had been taken during the initial inspection. He accommodated the PPI technician, and began, on his own accord, purchase paperwork prior to the PPI. Everything about his actions demonstrated he had full confidence he was selling me a good car, and at a good price. The PPI went extremely well. The finance manager, Joey, was fantastic as well. He did his job - offered me the various warranty packages, but was kind - not pushy in any way and provided us with documents quickly. It's also important to mention my purchase wasn't an 'expensive' one - no luxury car price for Rich to 'get rich' off of (pun intended ). But, despite my purchase being amongst the 'low hanging fruit' of car sales, Rich treated me like a VIP throughout my car buying process. I felt extremely valued, taken care of and his services didn't end with the purchase. He helped me find transport as well. Thank you, Rich!

I have been a loyal customer of Berkshire Mazda for years and have given them thousands of dollars…read moreof my hard earned money to provide maintenance on my vehicles. The service department has gone severely downhill. I will no longer be a customer for service and will not buy my next Mazda there. I arrived to the dealership for an oil change on my CX-5 that is a year and a half old and has 35,000 miles for an 8:30am appointment. I was told by the individual checking me in that I was listed as a drop off and that It would be at least 3 hours before my car was ready. I said I was anticipating waiting at the dealership and was not able to get a ride. He told me there was no loaner vehicles available and so I said I would have to cancel the appointment then. He goes into an office and comes back out and suddenly there is a loaner car available to me. They also tell me that my car needs an alignment (of course). I told him that I was not sure if I would be able to bring the loaner vehicle back today due to my schedule and I would bring it back the following morning. He told me that would be okay. He then tells me to go inside to the counter and complete the loaner process with the woman working there. I fill out the forms and she pulls the car around front. I said I will try to bring the loaner car back today but it will likely be tomorrow morning. She says that is not going to work because there are customers that will need the vehicle tomorrow. Do they not communicate with each other? The other employee said it was fine to bring the car back the following morning! This was already going so well so I just decided I would change my schedule and come back to the dealership to get this process over with. It is worth noting I live 45 minutes from the dealer and it is not just a trip to the road. The representative that checked me in called me a couple hours later and told me my car needed numerous things, but importantly a battery. He said the battery failed their diagnostic testing. I was quoted $300 for a battery replacement. I declined as I thought that price was too high. I thought it was odd that my vehicle only a year and a half old with 35,000 miles needed a new battery. I did some research and it turns out battery replacement is covered under my 3 yr/36,000 mile warranty through Mazda. That is odd considering they wanted me to pay $300 dollars to have it replaced. Please use caution because it seems like they are not being faithful to the warranty that comes with the vehicle I leased there. I love my car and will likely be getting another CX-5 in the future but it certainly won't be from Berkshire Mazda. It seems they are up to the antics dealers are famous for. I will be following up with Mazda directly regarding this matter. ****Update**** After filing a complaint with Mazda corporate regarding Berkshire Mazda's actions Berkshire Mazda stated they recharged the battery and it may not need to be replaced. They also stated they wanted to do more testing of the battery. Only after I filed a complaint do they now say they recharged the battery and want to do additional testing. None of that was said to me when the service representative called and stated that my battery required immediate replacement for $311. They are attempting to manipulate the situation. To make things even better I had the battery tested elsewhere and they found no deficiency. Who would have thought a year and a half old battery was not defective?

I had the rear y pipe and new mufflers installed on my Corvette today, and they did any excellent…read morejob. All the pipes were lined up straight and the chrome tips were perfect. I couldn't be happier. All for a good price. Thank you!

Gabriel. met me right after lunch for a 1 pm appointment. We talked quick about car concerns. He…read moredrove it in up on lift then he showed me some concerns and we proceeded to suggest some options to fix. He made some suggested we agreed on. Said he could complete now in 30-45 minutes. After he completed the fix he asked me in to take a look at results. very professional. 40 min after arriving I was on my way with problems solved. Very professional!! Thanks so much Jim Toomey

I just got My truck back and I'm So Very Happy with the work they did and the price we paid…read more... Very Good work at a Very Good Price....Thank You for being so good to us

Second time I needed auto body work. Went back to Gildo's because they were so great last time in…read more2013. This time was no different. Great body work and excellent customer service. Just an all around amazing experience. They worked with my insurance company when the original estimate was too low for the work that needed to be done. Can't say enough good things about Gildo's. They make a lousy situation (car accident) so much easier to deal with.

After a thorough explanation of his services, asked for Eric's full service package, inside and…read moreout. We committed to having all three vehicles in our Family done. We were immensely pleased after the first one. He passed the first vehicle test with speed, quality and value. Impeccable work, my SUV, when Eric completed his work, looked better than when I took delivery as a new vehicle. His customer service response was the best I have ever experienced. He is a pleasure and fun to work with, immediate return calls and answers to questions. His pricing matched the market in our area for offsite detailing and the work was done in our driveway. Do not have any idea how he does it but he left our driveway spotless. We gave Eric three winter weary vehicles and got back showroom level spit and polish.

Great job, fair price, really nice people. I would hire th em again for sure. They came to the…read morehouse and arrived and finished right on time.

I used Decker Auto Body last month for a minor body repair last month. They were great!…read more They did a great job for half of the price that the dealer shop estimated. They were on time & a pleasure to deal with. I HIGHLY recommend them

Hi, my car was struck in the Big Y parking lot. A plastic piece that enclosed the parking lot was…read moredislodged. Decker's acted very quickly with estimate and scheduled repair. I have been going here for years and I have always found them to be a respected repair shop. I would not consider anyone else to repair my vehicle. Many thanks, Decker's.

Mark and the staff at H&S Auto really helped us out with our car trouble. He went the extra mile…read morewhen he didn't have to ! I would recommend this shop.

Very happy with Rick and Mark and the whole team! Excellent service and always done right the first…read moretime.

A BIG shout out to Pat and Tracy at Pro Finish auto body. My…read morecar was recently hit in a parking lot which resulted in over $3000 worth of damage. Pro Finish auto body did an outstanding job of repairing all the damage and worked with the insurance company. Excellent quality and workmanship! I highly recommend Pro Finish auto body. They also do door ding repair; Did you know? If your car gets a door ding or dent because it was hit by a shopping cart, or by a door from another car door being opened, it can be reasonably repaired without painting. Pro Finish auto body on East St. does these repairs. I just had it done to my car and I couldn't be happier with the end result.

excellent work, helped with insurance, great results, nice to work with. There can be a wait but…read moreit's worth it. Highly recommend.