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    Subaru Parts

    3.1 (99 reviews)
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    Updated a few days ago

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    Justin C.

    Very straightforward and easy to deal with, my wife and I walked in on a Friday night and said "we are here to buy a car." With a general idea of what we wanted, we proceeded to quickly compare a few models and learned the associated trims. We decided on a 2023 Ascent Onyx Limited that had low miles as it was a demo/corporate car. As a brief aside our particular sales rep, David, really didn't know what he was selling. I was putting $25k cash down and wanted to apply for financing for the remaining $20k. I asked what the average interest rates were and if I should include a co - signer. After a few rounds of them dodging the question they muttered that the rates were 5 - 7%. We left the dealership excited with the find and then filled out the finance app online. Good news! I was approved for financing the next morning. "What's the interest rate," I asked? "Oh, Tim has that. Come down and we will get started." I go down to the dealership and after 20 minutes of papers about the price etc (already telling me what I know) I ask again. "What is the interest rate?" "Oh, Tim has that." This is where the real entertainment starts, lol. Like Tim has all the big secrets... David sheepishly goes over to the BIG DESK with Tim, lol. I'm sorry... the comedy is just too much. It's fit for films a la Tin Men, Fargo, Boiler Room (wait, that last one gives them too much credit). I think they were trained at a discount mattress store. Are you ready?... 13% LOL. I told him I'm not paying 13%, and I can have my co - signer jump in the mix if need be. Practically hyperventilating David started in on everything he had: "Well, you are going to pay it off quickly." "This will build your credit." "I didn't know what your goal was?" "Maybe you wanted to build credit." My goal? My goal was to buy a car, as stated on Friday night. "I'm not trying to convince you not to get a co - signer." "We didn't even run your credit." "Maybe at best you'll gain 5 percent." Which would put one at 8% with good credit, a substantial amount of money down and a co - signer with tier 1 credit? What happened to the average of 5 - 7% I ask you? In any event, I left the dealership and woke to texts, emails, phone calls, smoke signals, messages by pigeon. They were getting real jumpy down at Haddad motor group. I said I was going to pass, knowing interest rates were high per Tim, and my co - signer was now back in Boston for the week. I was not interested in paying more than 5%. Miraculously I needed to call ASAP, they can get me 4.99%. I called David and was told they could do 4.99% over 63 months for that car. Continued in photos:

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    2 months ago

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    2 years ago

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    1 year ago

    I got a call from Shane at Haddad. They acknowledged the mistake apologized and made up for it. Very professional and appreciated.

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    Liz S.

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    1 year ago

    I was truly hoping for a positive experience, but several errors and miscommunications by the Sales Manager, left me feeling disrespected.

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    2 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    We appreciate your business! Enjoy your new Outback!

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    Page 1 of 3

    Ask the Community - Subaru Parts

    Review Highlights - Subaru Parts

    My sales associate Anthony really understood my needs and worked hard to address any issues that concerned me.

    Mentioned in 7 reviews

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    Haddad Toyota

    Haddad Toyota

    (74 reviews)

    Dennis Astore helped me with my most recent purchase of a used car for not that much money but I…read morefelt like I was being treated as if I were buying brand new and high end it's absolutely refreshing to be treated with equal respect as someone who is buying high end. There was no haggling no pushieness And Justin in finance was an absolute pleasure to work with keeping me within my budget and the terms I asked for Thank you again for a first class experience it truly does mean the world to me

    A few months ago I visited Lenox Toyota to test drive a new Land Cruiser--a vehicle I've spent…read moremonths researching, following, and dreaming about. I walked in excited, prepared, and ready to make a purchase. My husband came along for the ride, not because I needed his help, but because we enjoy doing things together. Unfortunately, the sales experience quickly reminded me of how far some people haven't come. From the moment we stepped in, the salesperson directed every word, every fact, and every ounce of respect to my husband. Despite the fact that I asked the questions. Despite the fact that it was clear I was the buyer. My questions were minimized or outright ridiculed, while my husband--who was just along for support--was treated like the decision-maker. What the salesman didn't know is that I probably know more about Land Cruisers than he does. I've done the research. I've watched the market. I've test driven others. I know what I'm looking for--and what I won't tolerate. I took the test drive anyway, because I already knew I wanted the car. But I also knew I wouldn't be buying it from anyone who couldn't be bothered to treat me like a serious buyer. So I took my business across the border to New York and bought a stunning Land Cruiser in Meteor Shower. Remember me? I'm the woman who almost bought the black LC with the rooftop tent. Yeah. Hi. You lost the sale--big mistake.. HUGE!

    Haddad Hyundai

    Haddad Hyundai

    (22 reviews)

    On the plus side, I got the vehicle I was looking for at a reasonable price…read more On the negative side, Haddad gave me the impression that they couldn't care less about any aspect of the car buying process. It took almost 2 hours to get the finance manager to present me with paperwork to sign. When I came to pick up the car, there was another wait - the paperwork hadn't been prepared properly and they added $125 to the fees associated with the purchase. Fine, mistakes happen. But it's clear that they did nothing to get the vehicle ready for me to pick up, despite having two days to prepare. The contract says cars are sold with a full tank of gas - it had 3/8th... which I had put in when I took the car on an extended test drive! It's a plug in hybrid... they didn't plug it in, and it had 18% electric charge. The clock wasn't set. The windshield was covered in ice, making it undriveable until it was scraped off. In other words, they don't care. They say they do: they love the phrase "We want to earn your business". But actions speak louder than words, and their actions say very clearly, "Give us your money and go away."

    Haddad of Pittsfield: If I could give them a zero (no Star)…read moreI would. The service department is horrible. They hooked up a wire harness that does not have power from the battery(fuse system) to all wires to start with. The red one, yellow one, and one of the brake wires has no power from the battery but the other ones do. When I plug my camper into the wire harness there is only one wire with power that's the black one. Which means they didn't hook it up correctly to the manufacturers box that had to be used to connect this crap. The service manager is a horrible manager has no idea what he's doing when it comes to the Santa Cruz I know how to connect wires. He said its because they were twisted together, guess what there is still power going the ones that have power from the battery (fuse system). Now I have to find someone who knows what they are doing and connect this correctly and make sure all wires have power. The manager at Haddad was no help the service manager was no help and the service department has no idea how to do a simple wiring job for one of their own vehicle's the Santa Cruz 2025. Do not go here I will let everyone know where to get the harness installed correctly as soon as I find someone.

    Bella Nissan of Pittsfield - Purchased the ALLSTATE tire insurance and now the dealership doesn't want to honor it.  These tires have was than 15,000 miles on them.

    Bella Nissan of Pittsfield

    (8 reviews)

    Avoid this dealership like you would the plague! Years ago I was in the automotive business, first…read moreas a salesman, then parts dept manager. Bella Nissan is the most crooked operation I have encountered. I visited the dealership recently looking a new car listed on their website. When I said I was there to see the car, the salesman and his manager both burst out laughing and stated the car had been sold an hour earlier. Then they tried to steer me into a more expensive car I did not want. I told them I would only be interested in it if they made me an incredible deal. Well, the offer they made was incredible. They made an insulting offer on my trade, four thousand dollars below the cash offers I had from Carvana and a couple other dealerships. The offered price on their car included a $1,495 "dealer prep" charge and another $699 document prep charge. The price on the low miles used car was more than I could buy a 2026 new one from other dealers. This company has earned its exclusively one star ratings!

    This a true but difficult rating for Bella Nissan in Pittsfield. I sensed a bad omen when Damian…read morepretended not to know about the Nissan lease sales ads plastered all over Bella's website. It was a horror story that Damian didn't honor the lease price for a 2025 Altima. The first car I was taken to, looked at, drove around the lot was very nice, not a Nissan Altima, but a dream car I was ready to sign a lease. However, bait and switch Damian kept asking for more cash. Sign this and sign that. I clearly overpaid. I don't care. I no longer have a 16 year old rusted out Rogue that my enemies would leave notes on, would loose parts underneath the body as I was driving it. I have a new 2025 Nissan Altima. My old car finally exorcised out of my possession. Yup, the 2010 Rogue stalled often as if it had a mind of it's own. It was near it's demise and I had spent enough on it for repairs and reached my limit. Ok, so the long wait time episodes was suppose to wear me down. Damian was not focused with my transaction. Foreboding doom as what will Damian lie about next? Fuzzy math on how much my trade in was worth to them. I do not care. I have a new car. I no longer have to deal with that evil money pit. I did most of the leg work , not Damian or the heavy set lady in the showroom corner office. What exactly is dealer prep and documents fees? Really disappointed on that. I did Damian's prep. I did the lady in the corner office document retrievel. The corner office lady more concerned with her lunch order. Italian Sub with Mayo! (yuk). I did the work, I got the car inspected, I returned the old plates, I obtained the DMV excise tax information. Damian lied about "waiting for my insurance company to send him blah,blah,blah..." After 4 days and seems like 666 minutes I verified that Damian did NOT contact my insurance company. It took me all of 45 MINUTES to get the forms and have them sent to Damian's manager. If I did not do Damian's job, I would still be waiting for my new car. The heavy set lady in the corner office said she has now to work with "stupid" title. Really? How rude. It's a horror story that stays with you. It's a showroom that doubles as some kid's nursery and playpen. There was zero prep. work done by Bella. Heck, even the clock wasn't adjusted and the windshield wash reservoir was bone dry. Good Riddance to the 2010 Rogue. I have a new car.

    Flynn Volkswagen Audi BMW - Perfection!

    Flynn Volkswagen Audi BMW

    (27 reviews)

    Literally.... What the ________????? First, I called to…read morehave my car looked at for a recurring issue. The guy says they cant figure it out if it doesn't have a check engine light on / code. I said my previous dealership figured it out and I had my paperwork. He says good because we cant do anything without a code. Uhhhhhh???? So yeah not going there for service.... Then, I went in today to ask questions about leasing a VW Passat. I asked the only sales rep that would talk to me if he could help and he said no he was BMW. When I walked over to the VW / Audi side three employees (I assume) were sitting at desks looking at their phones. Not one looked up or even greeted me. I have never had such an experience at a dealership. NEVER. I recently moved here and my old VW dealer was AMAZING. Amaaaaaazing!!!! Their customer service was outstanding. This was the most pathetic display of "customer service" I have ever seen. I really hope VW takes note. I will go elsewhere from now on. UPDATE: The owner read my review and personally called me to apologize for the lack of service. I told him that I will be going elsewhere for now but would be happy to return if service improves. Perhaps there is more to this. I will update to 3 stars for the concern. Thank you, Tom Flynn for reaching out.

    took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

    Subaru Parts - car_dealers - Updated May 2026

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