Came in with a flat tire at 6:45 pm. Jose and team took care of me as soon as I got there for an…read moreaffordable price and I was out the door by 7:15. Will definitely be my go to spot for all my cars needs.

Huge shout out for fixing my car today. Honest, kind and…read moreknowledgeable. Good pricing, and I was treated extremely well. As a girl I always have anxiety going in to anywhere with my car, the dealer completely screwed up and caused me a huge headache, and you guys fixed it for me. Thank you so much!

Been going to them for years with all my family vehicles. Honest, fair, timely and good…read morecommunication on all levels. Very good rates and won't charge you if you don't need the work.

Tony Andrew's and crew are fantastic getting my jeep repaired. They have repaired my sensors and…read morefront end suspension. A great job replacing my Tim's unit. The quality of work is also great. I went in for an oil change and they went the extra mile leveling off the other fluids. Highly recommended. Their prices are surprisingly low with the quality one gets. They keep my 2014 jeep wrangler at 210k on the road safely.

Very slow service. Oil spilled on the engine. Smoke pouring out from under the hood. Very expensive.read more

They told me that if I did not replace the battery right away, it could be dangerous, and that the…read morereplacement would cost well over $300. So I went to AutoZone and bought a new battery. When they tried to install it, they could not loosen the bolt because it was too old, so I went to a repair shop. They said they would charge $50 just to install it, so I left. Then I decided to have it replaced at Walmart and made an appointment. After I came home, I went to a nearby repair shop and had the battery checked. The result was that there was nothing wrong with the battery. I was completely stunned. I had spent the entire day going from place to place just to replace the battery. I was exhausted. But the result was absolutely ridiculous. How can I trust Jiffy Lube after this? I could not help thinking that they must have replaced batteries this way countless times before. I especially wondered whether they may have done this to female customers who do not know much about cars. Yesterday, when I had my engine oil changed, they also told me that the cabin air filter needed to be replaced. But later I saw that they had charged me $65 for it. So I checked the prices of similar parts elsewhere. Almost all of them could be purchased for around $20. Why would they do something so outrageous? This location is in Lenox, MA. The last time I went there, they also told me something needed to be replaced. When I compared the price with other places, it was so unreasonable that I decided I would never go back. And now this has happened again.

Mark and the staff at H&S Auto really helped us out with our car trouble. He went the extra mile…read morewhen he didn't have to ! I would recommend this shop.

Very happy with Rick and Mark and the whole team! Excellent service and always done right the first…read moretime.

So I may be a bit partial as I've been in involved with New England Brake & Muffler since the…read morestart. But hey, my business partner, Aaron Brasie has been great. So this review goes out to him. He has done a fantastic job teaching all of us how to perform exhaust, brakes, front and work, and small engine repair! Now that the shop's running smooth it free's me up to be in the office, where I can devote most of my attention to all our customers. It's been a pleasure to give back to Berkshire County and to contribute as an asset in the small town of Pittsfield, Massachusetts! Thank you to all our loyal customers who have made our local busines a success! If you're ever in town and your car breaks down, give us a call!

These guys are fantastic. no bull, just honest evaluation, quick repair, and fair prices. They…read morestand by their work. I had a muffler done and a couple of months later I thought the manifold had blown, took it in, it was a broken clamp. Fixed it, no charge. My go-to guys.

Tire pressure sensor showed loss of air in a tire. Went in because I was going out of town over the…read moreweekend. They fit me in and carefully evaluated the tire. Very polite and thorough- even the bathroom was clean!

I bought four new tires at Mavis in Pittsfield, Massachusetts. I also did a wheel alignment and…read moreother work as well including shocks. They seemed pretty good except that when I brought my car back home to New York to do my inspection the mechanic there said I needed new tires. My tires that I bought at Mavis about two months prior were already boiled on the inside. The mechanic in New York said probably whoever installed the tires didn't do the wheel alignment. I've been chasing Mavis since September 2 and the corporate office people keep brushing me off and telling me some imaginary person is going to give me a call and they never do. Stay away from this and all Mavis branches. Especially to buy tires unless you like buying them twice.

Mike was amazing! I had a brake light warning that came on my dashboard. He evaluated the brake…read morefluid, and also went the extra step of checking the brake pads and rotors, and gave me great advice about when to followup on that and how to know when it becomes a problem. He was so kind and helpful.

If you need a mechanic do not go here. Brought my car in and had them check the breaks since I…read morecould smell a burning smell when I drove. They said they are fine. I went home took off the tire and could see that the pads were stuck. When I brought it back they claimed they can't visually inspect all of the breaks. It was easy for anyone to see with the tire off so I don't see the issue. They fixed it which took 3 hours. Manager went to get pads, got the wrong ones and had to go get different ones. Then they made me wait while one guy did an oil change on another car. The other guy sat in my car on his phone for almost 45 minutes. When the other cars oil change was done it took 2 minutes for the 2 guys to inspect the brake lines before just putting tires back on. When I asked why the guy sat in my car and I waited all that time M. Deane gave me attitude and told me to take my business elsewhere. He thought he was this tough guy who owned the shop and I would not even call him a mechanic trainee. They were clearly mad that I told them my brakes were stuck and they didn't see it. Stay away from here. Go to Lenox if you need to or any other place around.

Great service, freindly and fast. Very busy place but they move right along. The only drawback, fox…read morefake right wing news on their TV and evidently a trump person. Otherwise, quality repair on tires service.

I dropped off a flat tire to be fixed. It was repaired in under an hour which was great. However,…read morethe wrong tire was given back to me. The person I dealt with, instead of taking responsibility blamed his employees. He said "I have a bunch of Airheads working for me". I found that very unprofessional. At this point I don't know if the repair was properly repaired but the customer service left a lot to be desired.

I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.

Overall a positive experience. Even though they could not fix the car, they admitted so after…read morespending about 15 minutes trying to diagnose the problem, and they did NOT charge for the diagnosis. They did not have a computer for our make/model, but Anthony was honest and gave his best estimate of the source/cause of the problem. he was young, but knowledgable. MOST IMPORTANTLY, he admitted what he did not know instead of trying to BS us! As others have commented the call center # to get an appointment is based out of Singapore which is crazy and the operators are so out of touch with American habits, but make an appointment and then go directly. The operator gave us an appointment time an hour out, we were close by and headed over and they took us immediately.

These people are very kind ,amazingly quick . Friendly , I had to change appointments they worked…read morewith me. My car is running great. I will only now take my car there. Reasonable priced to boot.

These Guys are the Best....... they were voted Best in the Berkshires for a good reason...... they…read moretake very good care of us and our vehicles and Always stand behind their work 100% no If's And's or But's about it..... they are very professional and you cant beat their prices....... in short, Great service at a Great price.