Great service and a very prompt work environment I have been there four times and had a great experience

Quick, friendly and professional service! Went in for check engine light diagnostic and an oil change, and they filled my windshield wiper fluid without even being asked - it's those little things that really make a difference! Definitely recommend. read more

pittsfield MA worse place 6 hrs to repair over $1000 bill and 2 days later check engine light back on, now they saying they messed up and won't be free hahaha place is a joke read more

Used Firestone a few times, Gotten good service. Hope everyone uses it and has good experiences. read more

Very pleased with Firestone. I went in with a flat tire and was treated so well that I ended up getting a new set of tires. They're good on their word, helpful, efficient, thoughtful and totally terrific to deal with. I used to happily go there many years ago and I am glad to see things have not changed. Clean and sunny waiting room .Highly recommended.Thank you! read more

Oil change and tire check. The service was great and quick. Austin, service manager very respectful and knowledgeable. When my tire light would still not go off he had me come back and fixed it for me. Great service will use them again. read more

They offer good service. The staff was helpful and the bill was a decent price for what I needed done.

Never had a bad experience. People are friendly and work fast. I've taken my car there for the past 5 years and they've been solid all throughout. read more

No communication between appointment scheduling team and service team. Made an appointment which apparently was double-booked and thus the service was denied. They opened at 7, I made my appointment at 8, showed up on time at 11- told to come back next week! I had taken time away from work only to be turned away. Told me the staff was calling others appointment holders to cancel "20 other double-bookings". Wish they took the 2 minutes to call me sometime in the THREE HOUR WINDOW prior to my appointment so that I didn't miss work and waste my time!! But alas, my time doesn't matter to them, an their apology didn't hold weight. Corporate wasn't any help either. Can't imagine what the service would have been like if the front end doesn't give 2 F's. STAY AWAY- SHOP ELSEWHERE. read more

I always dealt with fire stone they are a little pricey but they do very very good work I'm always very satisfied with the work you're always straightforward with me I had a Saturn and I was running like shit I brought it back to them from like a brand new car I always done business with them very happy with your business and I'm going to be a complete customer long as they keep taking care of me I highly recommend this business read more

Firestone Complete Auto Care - Tires Near Me - Pittsfield, Massachusetts

3:20pm on a Saturday. They close at 6. Had a nail in tire that needed to be fixed and am from out of state. They said sorry but couldn't do the job today. Come back Sunday. Problem is, I'm not staying in the area. Asked if there was anything they could do to help, but they said try someplace else. Great customer service. Tire Warehouse on Merril said no problem. Here less than 5 minutes and tire is off and being repaired. read more

I needed an oil change on my Jeep Liberty and my usual place had 5 vehicles ahead of me at 8 am in the morning so I decided to give another place a chance. I went to Firestone and asked how long it would be until I could get an oil change. Interestingly enough they open at 7 am a whole hour earlier than several of the other shops locally. He said a half an hour but it only took fifteen minutes. Very friendly young man was running the counter. I overheard several interactions with male and female customers during my wait time and he was extremely friendly and informative. He was calling customers and informing them of work being done and letting them know if their vehicles were finished. He presented me with a possible concern about my vehicle that could become an issue down the road abit if it is not dealt with... not overly pushy just informative. As a female I hate getting the "oh you are clueless about cars talks and you should really get this done now talks..." He was good about the issue and said if I wanted I could set up an appt to have it serviced later. Overall I was there less than an hour and before I knew it I was on my way to do other things. Overall I would come back again... clean and comfortable waiting area for customers. read more

Arrived today at 7 AM with a punctured tire Anthony, Jon and the team worked to get me back on the road by 8. Thanks for a job well done and the friendly service read more

I have had several small tire repairs at this location. I have tried other tire stores in the area. These guys are GREAT! They invest in customer satisfaction today for future business. They way it should be. Highly recommended! read more

Great service. Very professional staff. Trustworthy. Fair prices. I really felt comfortable having them work on my vehicle. Anthony the service advisor was great. Definitely will go back. read more

I appreciate how clean, well lit, and openly spaced this place is. I was super happy with how friendly and professional everyone was the first time, and am happy to see that trend continue as I become a repeat customer! I'm not a car person; feeling like I'm not being taken advantage of with expensive repairs is huge for me and I'm comfortable with this firestone in Pittsfield. Thanks guys! read more

These mechanics are skilled and, what's even better, *honest*. I went to Jiffy Lube 2 years ago and they told me my battery had tested badly and would die very soon, insisting I needed to purchase a new one. I decided to have my battery replaced at Firestone. After a battery test (and for much less expense,) the Firestone technician informed me there was nothing wrong with my battery. Two years later, and my "bad" battery is still working just fine! Thank you, Firestone. read more

We were in town only for the weekend and the car had started making some nasty sounds after driving through some rough off road terrain. They diagnosed quickly and had us back on the road in under 30 minutes -- amazingly. All for a reasonable price. read more

I came into Firstone with a bubble in my tire. I had extended warranty on that tire so I got a new one for $60.00. Keehan Saxton helped me, he was extremely courteous, friendly and helpful! Very knowledgeable. I would go back there for sure! read more

Crooks! Tried to charge me almost double of what other shops would charge. Had them install a new starter and they wired it incorrectly which made it appear that the alternator was bad. They also tried to get me to have that replaced, but I took it somewhere else and they found the problem. I HIGHLY ADVISE GOING SOMEWHERE ELSE!!! read more