I had the experience of bringing my truck to Williams Kingsley for some repairs that I was being…read moreover estimated on from a different auto repair facility. Williams Kingsley, not only reassured me of the items that needed to be redone but also peace of mind knowing that we still have Auto Repair locations out there that truly do not try to rip you off or over charge for work that needs to be completed. I will continue to tell everyone of my awesome experience at your shop. I was so impressed I have scheduled future appointments to get some odds and ends stuff completed. Thank you for being true to your reputation. Please continue your stellar integrity

These people are very kind ,amazingly quick . Friendly , I had to change appointments they worked…read morewith me. My car is running great. I will only now take my car there. Reasonable priced to boot.

I just got My truck back and I'm So Very Happy with the work they did and the price we paid…read more... Very Good work at a Very Good Price....Thank You for being so good to us

Second time I needed auto body work. Went back to Gildo's because they were so great last time in…read more2013. This time was no different. Great body work and excellent customer service. Just an all around amazing experience. They worked with my insurance company when the original estimate was too low for the work that needed to be done. Can't say enough good things about Gildo's. They make a lousy situation (car accident) so much easier to deal with.

Berkshire Mazda's Rich has been nothing short of a Godsend! From initial correspondence to auto…read moretransport, Rich has been immensely helpful and a true advocate for me and my inexperience in the used car buying process. I asked my daughter (incredibly great kid) what kind of car she would like to have. She was VERRRY particular: 'Off-White' MINI Convertible Cooper with center placed maroon rally (racing) double stripe with pinstripes She didn't expect anything expensive - she even provided a 2007 as an example. After A LOT of research, I determined years 2017 and 2019 were my best bet for reliability/price. Because I was in search of a unicorn, it was clear this was going to have to be a 'remote' purchase. I was EXTREMELY untrusting/guarded with salespeople. I experienced SO MANY poor practices: I was 'ghosted' following a PPI booking (the PPI is a MUST if you're buying a used car!!!). Another instance I requested a copy of the ASE inspection report (the dealership explicitly stated every used car gets one) and I was told multiple times it was being sent over, but I never received it... I explained to one salesman I felt a price was 'fair', but I was in search of a 'good' offer. Despite my giving him a number I felt was fair, he COMPLETELY ignored it/never responded to it, instead had a finance representative send me a quote with the original sales price AND an additional $799 'appearance fee' slipped in (I am convinced this fee is the exact same price as their DOC fee in efforts for it to remain undetected due to some buyers, overwhelmed/frustrated/ready to drive away in the car, missing it). I had another salesman try to convince me a steering wheel assembly/convertible top replacement a few months after a front end collision (carfax deemed resulted in 'minor damage') had nothing to do with the collision - was merely coincidental... Another salesman asserted brake pads/tires could not be replaced by the dealership because they were 'within the requirements of the car's CPO (Certified Pre-owned) status'. He failed to mention the requirements for CPO status is set by the dealership itself and, coincidentally, the brake pads/tire tread for this vehicle were all 5/32 - the minimum for this dealership's CPO status... I explained this increased the cost of the car over $1000 since I was going to have to replace all of these soon. He claimed the brake pads/tires in this condition are good for another 20,000 miles... Then, to add insult to injury, the total on the price quote he provided was mysteriously $150 higher than the sum of all items listed...When I brought this to his attention, he claimed the $150 was for an 'etching fee' and, when I told him it was shady to include it in the total but not list it, he stated it was not (shady)... btw I learned an 'etching fee' helps prevent the car from being stolen...? I had another salesman allow me to go forward with a $200 PPI only to learn the large amount of under carriage rust present would have been visible to me had I been able to be present to look over the car. Tip: if buying remotely, and the dealership 'doesn't keep a record of the used vehicle's intake inspection' and/or they don't 'prepare purchase paperwork before a client confirms (after the PPI) they are buying the car' - do not waste your time/PPI money. I have shared all of this 1) in hopes you don't fall for (and are prepared for) any of these dishonest tactics dealers use and 2) to demonstrate, given the amount of cynicism and attention to detail I approached this purchase with, my recommendation of Rich is backed by a great deal of experience with 'shady' salespeople. Not only did I not catch (I actively looked) Rich in a single dishonest act, he went to great strides to earn my trust and provided every document I requested - car fax, intake inspection report (they use a third party), proof of recommended services done (oil change/filter replacement/new battery), thorough pictures of the car and the website includes a detailed video as well. Rich sent me a video that had been taken during the initial inspection. He accommodated the PPI technician, and began, on his own accord, purchase paperwork prior to the PPI. Everything about his actions demonstrated he had full confidence he was selling me a good car, and at a good price. The PPI went extremely well. The finance manager, Joey, was fantastic as well. He did his job - offered me the various warranty packages, but was kind - not pushy in any way and provided us with documents quickly. It's also important to mention my purchase wasn't an 'expensive' one - no luxury car price for Rich to 'get rich' off of (pun intended ). But, despite my purchase being amongst the 'low hanging fruit' of car sales, Rich treated me like a VIP throughout my car buying process. I felt extremely valued, taken care of and his services didn't end with the purchase. He helped me find transport as well. Thank you, Rich!

I have been a loyal customer of Berkshire Mazda for years and have given them thousands of dollars…read moreof my hard earned money to provide maintenance on my vehicles. The service department has gone severely downhill. I will no longer be a customer for service and will not buy my next Mazda there. I arrived to the dealership for an oil change on my CX-5 that is a year and a half old and has 35,000 miles for an 8:30am appointment. I was told by the individual checking me in that I was listed as a drop off and that It would be at least 3 hours before my car was ready. I said I was anticipating waiting at the dealership and was not able to get a ride. He told me there was no loaner vehicles available and so I said I would have to cancel the appointment then. He goes into an office and comes back out and suddenly there is a loaner car available to me. They also tell me that my car needs an alignment (of course). I told him that I was not sure if I would be able to bring the loaner vehicle back today due to my schedule and I would bring it back the following morning. He told me that would be okay. He then tells me to go inside to the counter and complete the loaner process with the woman working there. I fill out the forms and she pulls the car around front. I said I will try to bring the loaner car back today but it will likely be tomorrow morning. She says that is not going to work because there are customers that will need the vehicle tomorrow. Do they not communicate with each other? The other employee said it was fine to bring the car back the following morning! This was already going so well so I just decided I would change my schedule and come back to the dealership to get this process over with. It is worth noting I live 45 minutes from the dealer and it is not just a trip to the road. The representative that checked me in called me a couple hours later and told me my car needed numerous things, but importantly a battery. He said the battery failed their diagnostic testing. I was quoted $300 for a battery replacement. I declined as I thought that price was too high. I thought it was odd that my vehicle only a year and a half old with 35,000 miles needed a new battery. I did some research and it turns out battery replacement is covered under my 3 yr/36,000 mile warranty through Mazda. That is odd considering they wanted me to pay $300 dollars to have it replaced. Please use caution because it seems like they are not being faithful to the warranty that comes with the vehicle I leased there. I love my car and will likely be getting another CX-5 in the future but it certainly won't be from Berkshire Mazda. It seems they are up to the antics dealers are famous for. I will be following up with Mazda directly regarding this matter. ****Update**** After filing a complaint with Mazda corporate regarding Berkshire Mazda's actions Berkshire Mazda stated they recharged the battery and it may not need to be replaced. They also stated they wanted to do more testing of the battery. Only after I filed a complaint do they now say they recharged the battery and want to do additional testing. None of that was said to me when the service representative called and stated that my battery required immediate replacement for $311. They are attempting to manipulate the situation. To make things even better I had the battery tested elsewhere and they found no deficiency. Who would have thought a year and a half old battery was not defective?

When I asked John if the car I was buying would last he looked at the carpet and shuffled his feet…read morewhen he told me yes. I tried shaking his hand when I left and he did the same thing again and avoided eye contact. A few weeks later, turns out the car needs more than 3k in work. There was also a transcription problem between John and the registry which I had to figure out myself because they couldn't. Finally, when I called back with the answer to their problem the dingbat in the picture told me it wasn't John's Automotive, meanwhile there's a sign above her head.

ive been using johns automotive for about 8 years for all services i cant do myself and the entire…read moreteam there is amazing, from the service writers to the techs to john himself. always treat me like family and take care of my car like it was their own. id recomend this shop to anyone and everyone. no they are not the cheapest in town, but you know what they say, good work is not cheap and cheap work is not good.

I took an older car in for inspection knowing it had issues, and I acknowledged that up front. K-M…read moremight want to rethink leaving doors open in the waiting area if they're going to laugh at someone's car and loudly make fun of it. I'm glad I provided them with such great amusement, but it was humiliating to me. It's possible that they didn't realize how loud they were being and didn't know I could hear them. However, good customer service means that you treat people with respect and understanding. They had no idea what reasons I had for bringing my car to them in that state. I didn't get any offers for help (e.g., "We could fix that for you if you want"), just a lot of head-shaking and the reminder that I have 60 days to get it reinspected without a fee. NO THANKS. Not only will I not be bringing my car back for reinspection, but I will never bring any of my cars here again. Their service went far beyond rude and unprofessional. They were downright mean.

K+M Toyota did a fantastic job working with me and Toyota to repaint and repair some odd rust…read morespots that had formed on the trunk of my new car. Even though it wasn't technically under warranty, they were able to get Toyota to Goodwill the work, and get everything covered. Gary especially in the service department did a great job with getting the ball rolling on this. All this despite the fact that I purchased my vehicle at a competitor. Because the Service Department at this dealership was completely honest and straightforward with me, I will be continuing to go here to get all my extended warranty service done on this vehicle for the remainder of the time I own this. Furthermore, I will more than likely be purchasing my next new vehicle from here. Anyone can sell a car. But if you're looking for a completely honest and ethical service department to service your Toyota vehicle along with it, look no further than right here.

Highly satisfied with my experience. I called for information and was encouraged to leave a…read morevoicemail when no one was able to answer the phone. Someone called me back within 5 minutes. Service was friendly, prompt, knowledgeable, and excellent, and they made made every effort to accommodate me. I left feeling valued and appreciated as a customer. I highly recommend this business!

Hi does this shop provide towing services? If it does you have a driver causing real problems for…read moreyour business. Contact me if you do not provide towing service and if this is the wrong place I'll fix my rating. You have a driver causing problems with random women at grocery stores then becomes a coward when a man steps in. I pray this is the wrong place all I could see was a towing truck that said berkshire automotive, a phone number under that and because of my poor vision, didn't see a phone number.

Gabriel. met me right after lunch for a 1 pm appointment. We talked quick about car concerns. He…read moredrove it in up on lift then he showed me some concerns and we proceeded to suggest some options to fix. He made some suggested we agreed on. Said he could complete now in 30-45 minutes. After he completed the fix he asked me in to take a look at results. very professional. 40 min after arriving I was on my way with problems solved. Very professional!! Thanks so much Jim Toomey

After reading all of the positive reviews on BM&AC, I made an appointment to have my leaking…read moreexhaust checked. I arrived about 10 minutes early and was greeted by a friendly mechanic who I believe was the owner. Once he determined what the issues were he showed them to me and explained how he would fix them as well as the price. An hour later the job was done and I was shown the finished work. The cost of the repair was less than the parts would have cost online. I am extremely happy with the friendly customer service and workmanship At BM@AC. I highly recommend them.

Arace knows how to make one feel taken care of and frequently does detailed analysis of systems and…read morecatches many other problems that may get missed or neglected by other mechanics that are serious. Being a previous dealer of many decades built by his own hand not old money, he knows the ins and outs of many vehicles and what other places may miss from experience and doesn't rush.

Excellent service and result, I was disappointed that the cost was nearly three times the estimate.read more