I'm giving a 5 star for the sales person, Steve Davis. He's not high pressure and truly want customers to be satisfied. Our family bought 3 vehicles from him in the last 2 years, the third was yesterday. I'm a nightmare car shopper! Calling, emailing or texting dealerships within 100 miles to make sure the best deal is what I sign. I have no qualms backing out at the last minute if a better deal rolls. I beat up the price and ask tons of questions after already doing the research and knowing my bottom line. I go for what I really want for the price I want to pay until someone says, "Yes". I'm that customer. Steve keeps his cool and his feathers don't get ruffled. He asks what he can do to get my business ever time. No bs or hardline decisions to be made on the spot. He had to earn my business regardless of past experience. And he came through with flying colors. Professional, good communicator even in the midst of wanting to kill me for changing my mind last minute and brought my business back to him. As for the finance guy... he leaves little to be desired as my last impression of the dealership. He pouted and threw a mini tantrum when I said, "No"... I had no preconceived ideas about him. I came home and my partner had the same experience with him. Not professional. Don't tell me I made a mistake not buying something on a leased vehicle! Fear tactics are lame The sales manager did a good job getting right to the point, allowing the salesperson to do his job and not stepping in to pressure me. Kudos for not turning me over or micro-managing. 2 out 3 great people to deal with earns them 5 for the record and a 4 on the backside. read more

They run a very professional, no nonsense shop. We have all of our Volvo work done at Bedard including the substantial refurbishing of a classic, 2012, C30, T5, Turbo Coupe. I wait for my vehicle in their modern, comfortable showroom, coffee and snacks provided. read more

Carrie, the service department manager is very professional and willingness to help is very welcoming. She listened to my car issues and they were very prompt in letting me know what they found. It was my breaks/rotors and found that many XC90's 2017 were found to have the same issues, she said it would be a couple hours and offered me a car while waiting, so I was able to go home and return the next morning for my vehicle. It was a very quick and easy experience and it was nice to actually find in a dealership. Kudos!!! read more

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I bought a XC70 -6 cyln 2015 and i have it serviced there ever since- So happy with it all ... service appointments can be made on line and car ,the waiting room is pleasant, and the car surrendered in good time....and washed. I will consider buying there in the future ....when Volvo goes fully "electric" ! read more

Be warned about Bedard Brothers in Cheshire MA! I bought this truck a year and a half ago...brand new! Paint at the bottom of the drivers door is already flaking off! Customer service at Bedard Brothers makes hollow pledges and insults you when trying to get it fixed! Owner Brian Bedard never returns phone calls to discuss matters nor does he respond to email. Please share this post to get the word out about the way the public is treated by Bedards of Cheshire! read more

Bedard Bros Volvo - Auto Repair Near Me - Cheshire, Massachusetts

Awful. I'm in the market for a used car and drove well out of my way to look at Bedard's inventory of Honda CRVs. They said I couldn't test drive a car until I had narrowed my selection down to a specific car and reviewed the numbers with them "because of COVID." Give me a break. I promptly went to another dealer and test drove four cars with mask and gloves and windows open. If you're in the market for a Honda or Volvo, I recommend driving to Albany or West Springfield. read more

While up in the Berkshires I needed to get my 2018 XC60 serviced. While I had not purchased my Volvo here (I'm from NYC) they treated me like a valued customer. Some of the work I needed to have done I anticipated being charged for. The service department made a determination that it was covered under warranty. Not only was the work well done, but at no charge. They were friendly and efficient. read more

I came to Bedard Brothers after a week of exhaustive used-car shopping. I was pleasantly surprised by Steve Davis's straight-forward, no-nonsense approach. He took the time to work with me, was respectful of my time and budget and there was never a hard sell approach. He was professional, thorough and experienced. After the sale, his follow up and follow through was fantastic. The turnaround time was fast, which I appreciated since I was paying for a daily rental car. Steve was very respectful of my sense of urgency. I highly recommend Steve for a great buying experience. My experience with Steve and the dealership was so positive I would come back to buy from them again in the future. read more

I have purchased 6 cars from them. I love Bedards. Steve, Scott and Heather in the service dept. are super friendly and they work to accommodate any of your needs. Prices on cars are fair -associates are friendly and will work with you to find a perfect match. The sales department is awesome . read more

I had great experience buying a car there today. Highly recommend. Friendly people in sales and in finance, clear paperwork, fair price, no extra fees, no tricks. The car was just as advertised. Well worth the drive. read more

I have dealt with this dealership in both sales and service over a period of years and have found Bedards to be exceptionally courteous, efficient and sensitive to my concerns about purchasing and maintaining my vehicles. They have never let me down and continue to provide the kind of value I demand in a dealership. read more

I (nor my som) will NEVER EVER EVER bring my car to bedard 's for repairs again. My son' s brake line went on his car. It was still under warranty but he didn't buy the car there. They said they will fix it in a couple of days. My son told them NOT to fix any that wasn't covered under the warranty. They didn't like that. After an inspection, they told him he needed brakes and rotors also at the cost of $600.00 which was not covered. My son told them not to replace them. After calling numerous times about his car in a three week span,they kept telling him that the brake line didn't come in yet. AND repeating to him that the brakes and rotors needed to be replaced that was not covered. Three weeks went buy and the part still didn't come in yet. It's only a brake line....really? Finally, my son told them to fix the brakes and rotors also. All in a sudden, the part came in and the car was fixed in 2 days. 4 weeks total. The bill was $400.00 more than he quoted. So it cost him $1000.00 to fix the brakes and rotors. That was his Christmas money that he saved for his four children. Anyway, he picks his car up, gets gas, goes home, goes to pick his son up from school, and there's no reverse. He calls Bedards' and they said they will fix it if they did damaged it. Would you trust them??? I'm sorry. It doesn't take 25 days for a part to come in. They probably had one in stock. They just didn't want to replace just the warranteed part. That's terrible to take advantage of someone like that. read more

If I could give zero or less than zero stars, I certainly would. This is the first time I have used service for my Volvo. I simply needed an oil change on a Saturday, for which I had an appointment. My car was taken in 25 minutes after the scheduled appointment and took another hour and 20 minutes to get it back. No one made any apologies for the delay in time or for the inconvenience. I have purchased two Volvos there in the past two years. You would think they'd be especially attentive to their repeat customers. I typically use a Volvo dealership in Springfield for service given that I work there during the week. I certainly will not be back to Bedards but will continue to encourage and recommend Fathers & Sons in Springfield to anyone looking to either buy or service their Volvo. The experience was very disappointing at Bedards!!!! read more

Service department lies. Had engine replaced in my Honda, used engine came with a 1 year warranty. Brought back with oil leak, was charged $89 and told it didn't have a leak and I must've spilled oil. Brought back because it was still leaking, was told it needed a crank seal and a water pump but they were not covered under warranty because they were swapped from old engine. Contacted manager, who agreed to replace the crank seal because it is not something you swap between engines. Have them the benefit of the doubt and did the water pump myself. Found it had not been swapped from old engine, and if it was, they didn't replace the gasket. read more

I went to Bedard Brothers last fall to look for a Honda hybrid. Two salesmen approached me and commented on a price that I had received from another Honda dealership. They both said that that price was the absolute best price on the particular car I was interested in. Turns out that a dealership in the Boston area had the same car for $500.00 less. read more

Bedard Brothers Honda- Cheshire, MA: they made me buy a $130 battery to be able to do a diagnostic test for a SRS light on my dashboard (which only required a code change to turn off). They didn't even clean the corrosion off the battery terminals!! Then.....they told me that my "catalytic converter was ready to fall off!" Well today my mechanic SHOWED me that my catalytic converter was so solid I had nothing to worry about!! They also said all my belts were cracked and that they were suprised that none had broken yet. Again, my mechanic showed me that none were cracked at all. read more

Their service department is awesome. Their hourly rate is far below the competition and you get the quality dealership workmanship. I vowed to never go to a dealer, but I have a volvo s60 and they really know what they are doing, so I actually save money by going there because it saves a lot of diagnostic time and the rate is incredible. Volvos have expensive parts so wherever you can save is huge. Thank you Bedard for changing my mind about dealerships. As for the other review. 500 isn't that bad considering you had to go to the other side of the state to find it. In the grand scheme of buying a new car, 500 less across the state isn't worth a 1 star rating. read more

Scott Miller in the service is professional and very compassionate. My sister and I were on our way to the bike trail when her car made a loud banging noise. We saw Bedard Brothers and pulled in. Scott was the first person we encountered. My sister told him her car was making a loud noise. He said, "what kind of noise", out of my sisters mouth came the most annoying noise you can imagine. Holding back the laughter, he said, " I think I got this." He took our bikes off the car and wouldn't you know my sister had a flat tire on her bike. After putting air in the tire, we were off to the bike trail. He told us to keep our cell phone on and he would call when the car was ready. We had a wonderful ride on the trail and not a large bill after the car was ready. Gail & Patty read more

Had a very unpleasant shopping experience here. The salesman was unwilling to negotiate in good faith on both their car and my trade. A follow up e-mail to an owner also proved to be fruitless. It appears that if you do your homework on the cost of a vehicle and the value of your trade you will come away disappointed from Bedard Bros. as they do not want to negotiate a reasonable price. Can not recommend. read more

Terrible customer service. This dealership also services Suzuki. I called and made an appointment weeks ahead since in live more than an hour away and could only do the repair on Columbus day. I needed my tire sensor reprogramed, an oil change, and my rear sway bar links replaced. Did they order the sway bar links? No. Did they bother to tell me that they were not going to order them? No. That would have been nice. I could have picked them up from Napa myself. Will I go back to this dealership? no. They also did not call me when the car was finished. The person at the desk was very dismissive. Horrible, horrible service. read more