We are new to this area and we drive older vehicles as a necessity. So we need a really reliable…read moremechanic. I am a little bit of a gear-head, having taken apart antique tractors and done repairs on an old flathead V-8 Ford sedan, for instance, and I also happen to be a women in my 60s. That means I expect a mechanic to talk to me, not at me, and to make sense. I know I don't understand that much about modern engines, but that doesn't mean I'm stupid. So I expect quite a bit from a mechanic: competence, respect, and real engagement. What I did, to find a mechanic, was go to the gear-head discussion boards where guys who work on their own cars and trucks advise one another about where to go in the event of a problem that's too big or too baffling for a backyard effort. Very quickly I learned that the mechanic with the best reputation in this entire part of New England (northern western Massachusetts and southern Vermont) is a guy in Guilford, VT. -- *and* that one of his chief mechanics, Rich, had recently set up his own shop in Shelburne, MA near the city of Greenfield. Several guys had already been there for work and sang the shop's praises, saying they'd had Rich work on their cars when he was still in Guilford and that he'd brought the same skills and value system to MA when he opened his own shop there. So of course that's where we went. It's literally right down the road, but I would honestly keep going there even if it was several hours away. At one point, we visited the shop and I saw what was going on: it was really actually beautiful, the way they were doing stuff. You know when you see a clean shop where parts and tools are organized that it reflects the underlying attention to care and detail a shop really needs -- especially in this day and age when so much of what they deal with is electronic. Those sensors and chips require care in handling that stuck bolts and nuts don't. These guys were doing it right! As it happens, one of their mechanics is also a used-car buyer for customers, so we even had this fellow, Doug, see if he could find the used car I'd been searching for ineffectively for weeks. Man, did he ever come through for us! This shop is a class act all the way, and every mechanic we met there was first-rate. I've lived all over the country, 8 states from Texas to California and back in the last 30 years (I'm 64), and this is hands-down THE best shop I've found. And believe me, I work hard to find the best mechanic in every place I live. There have been a lot of good ones, too. But Green River Auto and Rich and Doug are the best. You cannot go wrong with them.

From the owner: Green River Auto Inc. is a full-service auto repair shop, providing vehicle maintenance,…read more mechanical and electrical repair. We are also a registered emissions repair facility and licensed used-car dealership.

Great thoughtful staff and solid mechanics. Able to help me…read moreout with my daughter's brakes and fit me in the day I called

This place is great and very accurate. I would very much like to give them 5 stars but I really…read morefeel like they could work on their communication and customer service. The woman who works there is quite grumpy and is bothered when you ask her when your car will be ready. Trying to plan your day or a ride to pick up your vehicle is really frustrating. Getting info on cost so you can prepare for your pickup is also drama. I just wish they were kinder. Like a hello, goodbye, or thanks for your business or something is usually a good choice. I will probably start looking for another mechanic because I don't enjoy feeling like my business is a pain in the ass.

Bought a 2015 Honda CRV with 141000 miles on it at R$M in Orange MA. Still very happy with R&M and…read morethe CRV! Still running like a top it will be a year this May 2026. Thank you Mike! Scott Serewicz

A quick and easy purchase of a 2008 Tacoma with new frame. Hit a glitch on the way home which Mike…read moretook care of right away. Friendly, personable service. The truck checked out with my local mechanic, passed inspection without an issue, and all is well as I drive my new-to-me truck around Vermont. Thanks, Mike! Nice doing business with you! Mary Francis

it was at night so it was dark. Also pouring rain. Driver had a…read more very pleasent attitude. He was in and out in no time - very efficient. I've already told a few people about this driver and his service. Also, the price was very good for me being 81 years old with alot of medical problems. That was the main reason for going with you people - I couldn't afford the others and I didn't know what to do. I drive myself everywhere so I really need my car. Thank you, thank you so so very much!!!! SL

Will definitely give this company an Aplu. Arrived when expected, solved my car's problem and were…read moreout of her. Could not be more satisfied

Troy Dietrich and the team at Toyota of Greenfield deserves more recognition than I am able to give…read morewith these 5 stars. Troy is very customer service oriented, friendly, easy to talk too, a great listener, very knowledgeable Toyota rep, helpful with recommendations, and personable. He helped us with our Toyota Extended Service contract, and we are very happy with the services provided by Troy and Toyota of Greenfield. Thanks a Million!!

These were some of the most generous folks I've met. We arrived at the dealership sleep-deprived,…read morehaving been on the road for hours, and all but out of batteries for my EV. The kind folks at Toyota answered our questions about the charging stations, kept an eye out for when the DC fast charger freed up, helped us navigate to it around other cars in a tight spot, and even plugged the charger in for us, knowing how tired and frantic we were feeling. They expected nothing in return--they knew we weren't customers. I can only imagine that their kindness and consideration translates to how they treat customers who walk through their doors.

Larry & Richie have been selling me solid cars for years ! Fair prices great used cars incredible…read morein the parts department! , almost 15 years I've been going here they are honest about their cars, they know their cars they've always been straight with me thank you guys !

This guy Larry is the lowest of lows. He'll do anything to make a buck. Whatever you do save your…read moremoney and go else where. Recently got a car from him. Said the car was in great condition, only to find out he disconnected the battery to erase codes. What a piece of shit. He also refused to give me my deposit back after i said i no longer was interested. In hindsight never leave a deposit as he will hold you against your will. Just your typical shady car saleman. I WOULD NEVER RECOMMEND ANYONE PURCHASING A CAR FROM HIM. Also his warrantys and fault. He will never fix anything. You will need to file civil lawsuit. Which takes time money and loss of work from you. While your bussing it to and from. Work. Stay away. He is a scam artist. Worse then Matildas father!! Take my advice!!! And all the others who wrote reviews

Everyone there is very helpful and their prices are very reasonable. I have fixed my car in many of…read moretimes and I have always been very happy with the results. Thank you.

Greenfield Auto has my business locked in after being hosed by three different dealerships on my…read morecar. They are fair in business and fixed some issues that a dealership would cost $900 and change for a whole $26. Instead of a whole headlight assembly, it just needed some bulbs. They also did my 150,000 mile service on my car for less than half of what the dealership was going to charge us.

What I don't like about Audi West Springfield is that you can rarely talk directly to the Audi…read moreservice department. It's frustrating. When I had my Lexus, I had a gentlemen assigned to me, Chris, who I could easily connect with when I called. I really miss that level of service. They also washed and vacuumed my car every time, Also, my Audi locked me out the other day. I threw my purse in the car with my phone and my key, chatted with a friend for a few minutes, then closed the passenger side door to walk around to the driver side and my car locked me out. My Lexus never locked me out in seven years. I called Audi West Springfield, was not connected directly to the Audi department the friendly person in service who also cannot always reach the Audi service people, said yes that can happen. You can indeed lock your car while the key is inside. I went ahead and tried as a test to put my key in the car and then lock my car with the app and you can indeed lock your key in the car. Most cars you cannot lock your car when the key is in there. Still cannot understand how the app locked my car when it requires face recognition and was in my purse. But it did indeed locked me out. My suggestion to fathers and sons in West Springfield is that when you call the Audi service department they have an Audi person answer the phone. It's frustrating to talk to someone who also cannot get through to the Audi service department and they work for Audi! I honestly thought having a higher end car like this would get me higher level service, but I have not found that. I miss the personal service that Lexus in West Springfield provided.

After months of emailing five different dealerships about my desire to buy a new 2025 Audi A5, I…read morereceived a very good offer from the sales manager at West Springfield Audi (aka Fathers & Sons). The car would have to be ordered because I wanted a specific color and options, and the all new A5 was slowly showing up at dealerships. I printed out the offer I was sent and went to the dealership the next day to fill out the paperwork. When the sales manager came up to me, I pointed out that I had a car to trade in (I wanted to keep the two transactions separate to prevent shady tactics from being used). Several online sites, including KBB and Edmunds, said the trade-in value of my 2017 Audi A4 was $17,000. I would like to point out that my car was what they call a "cream puff" -- low mileage, meticulously maintained and cosmetically flawless. So the sales manager went outside to inspect my car, then came back in and went to his office. He reappeared several minutes later and presented me with a new offer, which included my trade-in value. I noticed that the asking price for the new A5 was now higher. So, I pulled out the offer he had emailed me and asked, "What about this?" He looked at the printout and smugly responded, "Oh, that's just a worksheet." A "worksheet?" No, it's what's known in the business as a "Bait & switch." To make matters worse, he was offering me $13,000 for my trade-in ... $4,000 less than it was actually worth. Upon reading the new offer, I noticed that it was missing several options, including Audi Care, etc., that were listed on the original offer. When I questioned the sales manager about the omissions, he replied, "Oh, we can add those if you want!" Sure you can. And that will raise the price of the offer, won't it? Feeling disgusted, I said to the sales manager, "I won't take a penny less than $16,000 for my car." At which point he closed his books and said, "Well, I guess we don't have a deal then," and stormed away. I was in a state of shock because I really wanted to purchase a new car before Trump's tariffs kicked in, which they were scheduled to do about two weeks. I hopped in my car and drove home. About 15 minutes after I walked in the door, I received a text from the sales manager at Hoffman Audi in East Hartford, CT. He said, "I have good news for you! We found the exact car that you want, and can have it for you in a week!" He said he would honor the best offer I originally had received from West Springfield Audi. This was on a Friday. I told him I would be there on Monday to fill out the paperwork. On Saturday, I received a text from somebody at West Springfield Audi, asking, "Hey, would you like to come back and discuss your trade-in?" I chuckled to myself and didn't respond. I went to Hoffman's and they confirmed the offer they had made me. I then told them I'd like to trade in my old car. The sales manager went outside, inspected the car, and came back and said, "We'll give you $16,000 for your car." I could have quibbled a little, but I recognize that the dealership has to make a profit. A week later, I picked up my car and have been very happy driving it. The sales manager at West Springfield Audi really dropped the ball on this one.

Thank God for a company that can be trusted to honor their word!…read more Short and sweet: Dropped off Sunday night, left the keys and info Received a call Monday morning (8:15 am) confirming the problem and gave an estimate ($300 less than Goly's) Called at 2:30 pm that the car was repaired and was ready for pick up I am ecstatic that I have a automotive company that I can count on!

Excellent help in the service department. Scott was…read moreparticularly helpful with issues of connectivity Thanks