They were very nice on the phone. Great with Saabs. I recommend them for anyone especially with…read moreSaabs very good experience! Ty for your expertise

If you have a Saab, this is the place to take it. My ten year old car (new in Saab terms) went in…read morefor its annual "physical". John and his team found little things that needed attention. These were items a general mechanic likely would not have found and, if they did, might not have the corrective parts. Not only did Performance have the parts, but they were reasonably priced both for the part and the labor to install it. An example was a windshield washer nozzle that was about $18 installed. I want my 2011 Saab to last a lot of years. With Performance Automotive it will.

Good used car dealership for those of us with no or bad credit and the owner is super helpful tells…read moreit like it is and how to get a lot of people financed and into a car

Best car buying experience yet. Scott was great to work with, and we got a better price than the…read moredealer we had been working with for years. Scott went out of his way to speed up the process. I could't believe we could drive away on the same day as we wrote the check!

I have been a loyal customer of Berkshire Mazda for years and have given them thousands of dollars…read moreof my hard earned money to provide maintenance on my vehicles. The service department has gone severely downhill. I will no longer be a customer for service and will not buy my next Mazda there. I arrived to the dealership for an oil change on my CX-5 that is a year and a half old and has 35,000 miles for an 8:30am appointment. I was told by the individual checking me in that I was listed as a drop off and that It would be at least 3 hours before my car was ready. I said I was anticipating waiting at the dealership and was not able to get a ride. He told me there was no loaner vehicles available and so I said I would have to cancel the appointment then. He goes into an office and comes back out and suddenly there is a loaner car available to me. They also tell me that my car needs an alignment (of course). I told him that I was not sure if I would be able to bring the loaner vehicle back today due to my schedule and I would bring it back the following morning. He told me that would be okay. He then tells me to go inside to the counter and complete the loaner process with the woman working there. I fill out the forms and she pulls the car around front. I said I will try to bring the loaner car back today but it will likely be tomorrow morning. She says that is not going to work because there are customers that will need the vehicle tomorrow. Do they not communicate with each other? The other employee said it was fine to bring the car back the following morning! This was already going so well so I just decided I would change my schedule and come back to the dealership to get this process over with. It is worth noting I live 45 minutes from the dealer and it is not just a trip to the road. The representative that checked me in called me a couple hours later and told me my car needed numerous things, but importantly a battery. He said the battery failed their diagnostic testing. I was quoted $300 for a battery replacement. I declined as I thought that price was too high. I thought it was odd that my vehicle only a year and a half old with 35,000 miles needed a new battery. I did some research and it turns out battery replacement is covered under my 3 yr/36,000 mile warranty through Mazda. That is odd considering they wanted me to pay $300 dollars to have it replaced. Please use caution because it seems like they are not being faithful to the warranty that comes with the vehicle I leased there. I love my car and will likely be getting another CX-5 in the future but it certainly won't be from Berkshire Mazda. It seems they are up to the antics dealers are famous for. I will be following up with Mazda directly regarding this matter. ****Update**** After filing a complaint with Mazda corporate regarding Berkshire Mazda's actions Berkshire Mazda stated they recharged the battery and it may not need to be replaced. They also stated they wanted to do more testing of the battery. Only after I filed a complaint do they now say they recharged the battery and want to do additional testing. None of that was said to me when the service representative called and stated that my battery required immediate replacement for $311. They are attempting to manipulate the situation. To make things even better I had the battery tested elsewhere and they found no deficiency. Who would have thought a year and a half old battery was not defective?

Over the years we have been summering in Pittsfield and Lenox, I have had Haddad Toyota service my…read moreLexus and my Tesla. A few years ago I brought in my wife's Lexus. I was having problems with one tire which kept losing pressure. After an hour of examining everything in my tires, the technician brought my car back to me. I asked what the charges would be. They said there was no charge because they didn't do anything. I never imagined I'd hear "no charge" from a car dealer. It was like having a car dealer in my family. Today John and Clara took care of me, replacing a tire on my Tesla. Their patience, sense of humor, and competence were exceptional.

Very friendly helpful staff. My dealer Paul made the entire purchase of my new 2025 Toyota Corolla…read morea great low stress experience.

took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

Really impressed with Tony G and Flynn Audi yesterday. Had to get a last minute recall done on my…read moredaughters Audi, and Tony squeezed it in on a tight schedule. Not only that, but the car was washed and vacuumed for her when she picked it up. Great service for a first time customer! Thank you!!

We have purchased 2 Subarus here in a 6 week period ( first one was totaled in an accident). Both…read moreexperiences were very good. We dealt with Evan both times in securing our car loan and both times went seamlessly. He is very personable and professional. Joe Rodger's was a salesperson for the second car ( unfortunately, I forgot the name for the first car) and it was actually fun. He even was good with our dog, Coco. Not planning on any future cars but would definitely go back to Haddad Subaru! Side note: Earlier this year we bought a car at Coggins in Pittsfield. It was 4 months of run around to get a title after paying cash for the vehicle. Like night and day with Haddad. Coggins didn't even do the inspection - told us there was a place down the road we could go to get one.

I just bought a new Crosstrek Limited Hybrid and was very pleased with the process. Despite a lot…read moreof research into many different makes and models, I still had a lot of questions. Carter Robert, the sales rep who met me at the door, answered all of them. He was knowledgeable, patient (VERY patient), considerate and pleasant. He listened to my wants and needs and offered suggestions for helping me fulfill them. It was an excellent start to what I hope will be a long and happy relationship with Haddad Subaru.

If you want to be frustrated, then use this dealship. Since purchasing the business from Flynn's,…read morewe've had one disappointment after another whether it was the serice or parts or finance departments. They are good at one thing though - not returning calls. Most recently we wanted to purchase an extended warranty for our Audi. On the first call a message was taken by the operator, but I never heard back from anyone. On the second call I was transferred to the finance manager, but needed to leave a voicemail. Never heard back. On the third call I explained the issue to the operator who transferred me to the general manager. You guessed it - voicemail and no response. It's been three weeks. Reviewing the service faux pas will be another time. Not only did thiis dealership lose an extended warranty sale, but they also lost any future business from us. So much for being a loyal 20 year customer. Guess we'll be traveling to Springfield or Albany.

Terrible service which I reviewed. The service manager asked me to call. I did 4 days ago. Still no…read moreresponse. This is not the Flynn's Audi-BMW that was friendly and reliable.