Dennis Astore helped me with my most recent purchase of a used car for not that much money but I…read morefelt like I was being treated as if I were buying brand new and high end it's absolutely refreshing to be treated with equal respect as someone who is buying high end. There was no haggling no pushieness And Justin in finance was an absolute pleasure to work with keeping me within my budget and the terms I asked for Thank you again for a first class experience it truly does mean the world to me

A few months ago I visited Lenox Toyota to test drive a new Land Cruiser--a vehicle I've spent…read moremonths researching, following, and dreaming about. I walked in excited, prepared, and ready to make a purchase. My husband came along for the ride, not because I needed his help, but because we enjoy doing things together. Unfortunately, the sales experience quickly reminded me of how far some people haven't come. From the moment we stepped in, the salesperson directed every word, every fact, and every ounce of respect to my husband. Despite the fact that I asked the questions. Despite the fact that it was clear I was the buyer. My questions were minimized or outright ridiculed, while my husband--who was just along for support--was treated like the decision-maker. What the salesman didn't know is that I probably know more about Land Cruisers than he does. I've done the research. I've watched the market. I've test driven others. I know what I'm looking for--and what I won't tolerate. I took the test drive anyway, because I already knew I wanted the car. But I also knew I wouldn't be buying it from anyone who couldn't be bothered to treat me like a serious buyer. So I took my business across the border to New York and bought a stunning Land Cruiser in Meteor Shower. Remember me? I'm the woman who almost bought the black LC with the rooftop tent. Yeah. Hi. You lost the sale--big mistake.. HUGE!

Avoid this dealership like you would the plague! Years ago I was in the automotive business, first…read moreas a salesman, then parts dept manager. Bella Nissan is the most crooked operation I have encountered. I visited the dealership recently looking a new car listed on their website. When I said I was there to see the car, the salesman and his manager both burst out laughing and stated the car had been sold an hour earlier. Then they tried to steer me into a more expensive car I did not want. I told them I would only be interested in it if they made me an incredible deal. Well, the offer they made was incredible. They made an insulting offer on my trade, four thousand dollars below the cash offers I had from Carvana and a couple other dealerships. The offered price on their car included a $1,495 "dealer prep" charge and another $699 document prep charge. The price on the low miles used car was more than I could buy a 2026 new one from other dealers. This company has earned its exclusively one star ratings!

This a true but difficult rating for Bella Nissan in Pittsfield. I sensed a bad omen when Damian…read morepretended not to know about the Nissan lease sales ads plastered all over Bella's website. It was a horror story that Damian didn't honor the lease price for a 2025 Altima. The first car I was taken to, looked at, drove around the lot was very nice, not a Nissan Altima, but a dream car I was ready to sign a lease. However, bait and switch Damian kept asking for more cash. Sign this and sign that. I clearly overpaid. I don't care. I no longer have a 16 year old rusted out Rogue that my enemies would leave notes on, would loose parts underneath the body as I was driving it. I have a new 2025 Nissan Altima. My old car finally exorcised out of my possession. Yup, the 2010 Rogue stalled often as if it had a mind of it's own. It was near it's demise and I had spent enough on it for repairs and reached my limit. Ok, so the long wait time episodes was suppose to wear me down. Damian was not focused with my transaction. Foreboding doom as what will Damian lie about next? Fuzzy math on how much my trade in was worth to them. I do not care. I have a new car. I no longer have to deal with that evil money pit. I did most of the leg work , not Damian or the heavy set lady in the showroom corner office. What exactly is dealer prep and documents fees? Really disappointed on that. I did Damian's prep. I did the lady in the corner office document retrievel. The corner office lady more concerned with her lunch order. Italian Sub with Mayo! (yuk). I did the work, I got the car inspected, I returned the old plates, I obtained the DMV excise tax information. Damian lied about "waiting for my insurance company to send him blah,blah,blah..." After 4 days and seems like 666 minutes I verified that Damian did NOT contact my insurance company. It took me all of 45 MINUTES to get the forms and have them sent to Damian's manager. If I did not do Damian's job, I would still be waiting for my new car. The heavy set lady in the corner office said she has now to work with "stupid" title. Really? How rude. It's a horror story that stays with you. It's a showroom that doubles as some kid's nursery and playpen. There was zero prep. work done by Bella. Heck, even the clock wasn't adjusted and the windshield wash reservoir was bone dry. Good Riddance to the 2010 Rogue. I have a new car.

Our second time to this dealership. This time because of a scraping noise behind our passenger…read moreside, right front wheel kind of was expecting the worst. The service technician rode with me in the car for a short time and immediately diagnosed the problem. The car was in and out in 10 minutes, turns out it was kind of a simple problem. I admire their honesty and integrity, and wouldn't hesitate to purchase a vehicle in the future.

Last dealership sold me a fake warranty and stole my deposit. Now they sold the last shady…read moredealership to a new owner only to employ the same staff and keep the same name however my dealership warranty is different! LOL this dealership is a scam.

Best car buying experience yet. Scott was great to work with, and we got a better price than the…read moredealer we had been working with for years. Scott went out of his way to speed up the process. I could't believe we could drive away on the same day as we wrote the check!

I just recently made my second purchase through Berkshire Mazda. a 2023CX 30 Turbo with 17,000…read more after having the vehicle for 2 weeks, I got a close on the dash saying the driving light is out. called the dealer and made an appointment and in the mean time I heard a humming coming from the front end. so they look at the car, say they will pay for the wheel bearing but not the driving light and all the plastic splash guard that's missing because it was in the body shop 1 month ago, now I have only owned this car for 2 weeks. and nothing on the car fax about any accident. After getting caught in their lie, they agreed to pay for all damages. The service guy, and the mechanic were very professionAl it was VERY upset that they withheld the info about the accident. Now I'm bringing the car back again 2 days later because the humming noise is still there!!! I missed 6 hours of my hard earned personal al time to take care of this mess, and I do t feel Mr. Salvie really gives a shit!! Sales never reached back out to see how it was going....don't think I'll be buying from Berkshire Mazda again!!!!!!

Highly satisfied with my experience. I called for information and was encouraged to leave a…read morevoicemail when no one was able to answer the phone. Someone called me back within 5 minutes. Service was friendly, prompt, knowledgeable, and excellent, and they made made every effort to accommodate me. I left feeling valued and appreciated as a customer. I highly recommend this business!

Hi does this shop provide towing services? If it does you have a driver causing real problems for…read moreyour business. Contact me if you do not provide towing service and if this is the wrong place I'll fix my rating. You have a driver causing problems with random women at grocery stores then becomes a coward when a man steps in. I pray this is the wrong place all I could see was a towing truck that said berkshire automotive, a phone number under that and because of my poor vision, didn't see a phone number.

My wife's 2026 Grand Highlander had a close encounter with a deer -- spoiler: the deer won. But…read moreCharles Harrigan, Rick Martin, and Joe Tracy at Haddad's Collision Center in Pittsfield, MA worked such magic that I couldn't tell anything had happened. Done on time, great communication, and shined up like new. If your car ever loses a argument with local wildlife, these are your people. Highly recommend! ​​​​​​​​​​​​​​​​

They did all the work- contacted the insurance company and handled all of the paperwork Prompt;…read morefriendly; professional service Car looks brand new Excellent work!

Staff very honest. And they do auto detailing of interiors! I was very grateful to find out about…read morethis place; I thought I was going to have to go to Northampton for that!!

Get your car detailed here. This guy is amazing. I dropped off the most horrible auto ever dragged…read moreinto a lot and he made it fabulous for the same price as other folks. I've had other Berkshire places do "a clean" for more with less result. Great experience - will do it more often to avoid the punishment feeling of the job next time.

Literally.... What the ________????? First, I called to…read morehave my car looked at for a recurring issue. The guy says they cant figure it out if it doesn't have a check engine light on / code. I said my previous dealership figured it out and I had my paperwork. He says good because we cant do anything without a code. Uhhhhhh???? So yeah not going there for service.... Then, I went in today to ask questions about leasing a VW Passat. I asked the only sales rep that would talk to me if he could help and he said no he was BMW. When I walked over to the VW / Audi side three employees (I assume) were sitting at desks looking at their phones. Not one looked up or even greeted me. I have never had such an experience at a dealership. NEVER. I recently moved here and my old VW dealer was AMAZING. Amaaaaaazing!!!! Their customer service was outstanding. This was the most pathetic display of "customer service" I have ever seen. I really hope VW takes note. I will go elsewhere from now on. UPDATE: The owner read my review and personally called me to apologize for the lack of service. I told him that I will be going elsewhere for now but would be happy to return if service improves. Perhaps there is more to this. I will update to 3 stars for the concern. Thank you, Tom Flynn for reaching out.

took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

Overall a positive experience. Even though they could not fix the car, they admitted so after…read morespending about 15 minutes trying to diagnose the problem, and they did NOT charge for the diagnosis. They did not have a computer for our make/model, but Anthony was honest and gave his best estimate of the source/cause of the problem. he was young, but knowledgable. MOST IMPORTANTLY, he admitted what he did not know instead of trying to BS us! As others have commented the call center # to get an appointment is based out of Singapore which is crazy and the operators are so out of touch with American habits, but make an appointment and then go directly. The operator gave us an appointment time an hour out, we were close by and headed over and they took us immediately.

I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.