well, their work was for Mazdaspeed3 and CX-5.' I made an…read moreoil and coolant change appointment for RX7 in this month, their poor work and customer service were happened. They made me wait for 5 hours at waiting room (they told me it would not take a long time for just oil and coolant change). They also knew I was coming with RX7, they should have had the oil also, and coolant leaks! I'm really done with Cooley, I will go to another Mazda dealer to do oil change and other maintenance (still under 3 year/36,000 warranty). When the warranty expires, I will go to Larry's Foreign Auto services and I will not purchase another Mazda car from Cooley (I'm waiting for 2020 RX9) unless they improve their customer services and mechanic. DONE. Update They have been improved customer service. The lady who makes appointments and takes care of service desk is really good. I can give her 5 stars.

We purchased a Mazda from Cooley. The purchase experience was OK in that there was no hard sell,…read morewhich I liked; there was really no sales pitch at all which I did not mind though it was a little unusual. There was no negotiation on the price; it was what it was, take it or leave it. In our case it was reasonably priced, so that was fine, but if you are shopping here then you should know market pricing, know your desired deal and be prepared to either sign or walk away. One thing I find with car salesman lately, this is not unique to Cooley, is that they are more focused on, and seem more well-versed in, the finance side of the deal than they do being informed about the actual products they are selling. I remember when car salesman couldn't wait to explain all the features of whatever vehicle I was looking at. That just doesn't seem to happen anymore.... Overall, the sales process here was acceptable. The Service experience, however, is not acceptable. Our Mazda came with 'free lifetime New York State inspections'- both a perk and a fishing expedition,obviously. Communication with a service advisor is good,if not a bit much, but certainly better than no communication. However, it is the actual service which is the problem,to wit, we brought our Mazda in for one of the free annual New York State inspections as well as an oil and filter change with tire rotation, which were part of the purchase agreement. During the service appointment, I received a video and pics sent by text detailing that replacement of the.....wait for it.....cabin air filter must be done! To be fair, the cabin air filter shown did look beat up; not only was it obviously stained with rodent urine but it had a cigarette butt as well as various other debris and detritus atop it. I declined the $70 service, partly because it takes seconds to do and the filter itself costs only about $15. So the tech reinstalled the dirty air filter, which must've taken some effort to balance the cigarette butt and other detritus atop the filter while doing so.... It's astounding and disappointing that he would not have simply tipped it into the trashcan as he walked by on his way to reinstall it, but, apparently, that would've require too much effort- and pride. Here's the other reason I declined that particular service- presumably, this air filter was changed when we pulled off the lot not quite one full year prior to the date of service. I know that it had not been because the date/manufacturer code on the cabin air filter reflected that it was the factory original- from Japan, when I removed myself after arriving home from the dealer. So, either the full vehicle preparation was not done when we had driven off the lot after purchasing the car, or the air filter I was shown did not actually come from our vehicle. One or the other is the case, neither of which inspire confidence- or trust... Speaking of which, the oil and filter change. I have been performing my own vehicle maintenance and repairs for 40+ years now; I do so according to shop manuals for any vehicle or piece of equipment I own. So, it was a little surprising to find that the oil sump on our Mazda was overfilled by just about 3/4 of a liter. I corrected this condition myself. Additionally, before taking it in for service the interior of the car had been cleared of personal effects and cleaned so it came as a shock when I noted a substance on the rear leather seats which I was only able to remove using Saddlesoap with a damp, soft cloth. Again, Cooley missed an opportunity to inspire confidence and trust. Additionally there were a few scuffs on the front fender which are not evident in the walk around video I took when dropping the vehicle off. It was not enough damage to run through a body shop and Mazda paint does seem particularly delicate but again we are back to confidence and trust.... Somebody at the dealership had messaged asking me to review my service experience for their website. I advised that, given our experience, they would probably want to discuss it with me first before I did so... There was no follow up from Cooley at all. So here we are telling you, dear reader, that the service department is one star. At best. I understand this is a Mazda dealership, not a luxury car dealer, but there should be a certain standard for customer service which is maintained. We did not experience that, rather, our experience thoroughly failed to inspire either confidence or trust in the service department which I would advise to avoid.

Good place to purchase a used vehicles, great selection to choose from, good customer services,…read moreguaranteed credit approval program.

Nice place to purchase a car or to have services done i had a great experience i highly recommend…read morethis delear you won't be disappointed.

Just purchased a ca for my daughter here. Great experience, Bill and Jacob were very helpful and I…read morefelt like we got a good deal. Thanks guys

I had a very good experience buying my truck from Bill and Jacob. No sales pressure. I originally…read morehad decided not to buy it because it was an expensive purchase and only a 60 day warranty. Bill called me an agreed to add a 14,500 mile bumper to bumper warranty at no extra charge and that changed my mind. There was only one key fob with it and Jacob agreed to supply a second one and have it programmed. It had to be ordered and he was diligent about keeping me updated and when he received it, set up a date for it to be programmed and for me to pick it up. I have only good things to say about WS Auto Sales. I would definitely buy from them again.

Customer service was fantastic, you could tell that everyone who helped you was genuine and caring…read more I had a great experience and left happy in my clean new car. Thank you for everything.

stink!, I bought a 2015 Lexus and the heat and air conditioner never worked. It also has a leek In…read morethe colon tank and also the tire have problems that cause me over a thousand dollars and plus car was over priced . he refused to make it back or fix the problems. Please do not buy from this place

BEWARE!! Very bad dealer. A relative of mine was looking for a used car, had about $9000 to spend…read more Saw an add online for a car he was interested in. Initially it looked like a private sale, but the pictures made him question if he were a dealer. He said yes I'm a dealer. The whole process made him uncomfortable, the guy seemed shady. He went there to look at the car and was going to buy it and he said oh I have to get it inspected. He left and he texted the next day saying he needed a copy of his drivers license. He told him he was questioning buying the car from him, he replied "I'm not going to screw you over". He went there that evening test drove it and during the test drive he kept telling him how he just sold a apartment building and the guy who lived there I think kept telling him he (the car salesman) murders people. He cut the test drive short. The car seemed to drive ok it looked good, but looks can be deceiving. Regretfully against his gut feeling because the guy seemed shady, he bought the car for $8500.00. He drove it home a little over an hour drive, when he got home he smelt something so he looked under the car and something was dripping from under it. He brought it to his Toyota dealer 5 minutes from his house, the verdict the car has a transmission leak. Now he looks back and remembers when he went to look at it he parked it on the grass. I'm sure because he knew it had this leak and knew he probably wouldn't notice it if it were parked on the grass. Now he's telling him he damaged it driving it home. This guy is a crook!! Do not do business with him!!

Lack of communication the staffs lie if they tow your car they want high towing bill the company…read moredon't have insurance and when you talk with them about New York State towing policy they claim they are private the rules don't reply to their company Charge the highest storage they just took our car and gave us a bill that you can go buy a new car bad company

I am in the tow business and needed help on very short notice. Pete & the Essentials crew went…read moreabove & beyond to help us out. I know this business inside & out. I always highly recommend them if I am unable to assist someone in need of services.

I had a great experience with Olympia Auto Trader. The team was extremely cooperative, honest, and…read morenever pushy. They took time to answer all my questions and made the entire process smooth and stress-free. Their inventory is reliable, clean, and exactly as described, which made me feel confident in my purchase. It's clear they value transparency and customer satisfaction. I would highly recommend Olympia Auto Trader to anyone looking for a dependable car and a trustworthy dealership.