We purchased a Mazda from Cooley. The purchase experience was OK in that there was no hard sell,…read morewhich I liked; there was really no sales pitch at all which I did not mind though it was a little unusual. There was no negotiation on the price; it was what it was, take it or leave it. In our case it was reasonably priced, so that was fine, but if you are shopping here then you should know market pricing, know your desired deal and be prepared to either sign or walk away. One thing I find with car salesman lately, this is not unique to Cooley, is that they are more focused on, and seem more well-versed in, the finance side of the deal than they do being informed about the actual products they are selling. I remember when car salesman couldn't wait to explain all the features of whatever vehicle I was looking at. That just doesn't seem to happen anymore.... Overall, the sales process here was acceptable. The Service experience, however, is not acceptable. Our Mazda came with 'free lifetime New York State inspections'- both a perk and a fishing expedition,obviously. Communication with a service advisor is good,if not a bit much, but certainly better than no communication. However, it is the actual service which is the problem,to wit, we brought our Mazda in for one of the free annual New York State inspections as well as an oil and filter change with tire rotation, which were part of the purchase agreement. During the service appointment, I received a video and pics sent by text detailing that replacement of the.....wait for it.....cabin air filter must be done! To be fair, the cabin air filter shown did look beat up; not only was it obviously stained with rodent urine but it had a cigarette butt as well as various other debris and detritus atop it. I declined the $70 service, partly because it takes seconds to do and the filter itself costs only about $15. So the tech reinstalled the dirty air filter, which must've taken some effort to balance the cigarette butt and other detritus atop the filter while doing so.... It's astounding and disappointing that he would not have simply tipped it into the trashcan as he walked by on his way to reinstall it, but, apparently, that would've require too much effort- and pride. Here's the other reason I declined that particular service- presumably, this air filter was changed when we pulled off the lot not quite one full year prior to the date of service. I know that it had not been because the date/manufacturer code on the cabin air filter reflected that it was the factory original- from Japan, when I removed myself after arriving home from the dealer. So, either the full vehicle preparation was not done when we had driven off the lot after purchasing the car, or the air filter I was shown did not actually come from our vehicle. One or the other is the case, neither of which inspire confidence- or trust... Speaking of which, the oil and filter change. I have been performing my own vehicle maintenance and repairs for 40+ years now; I do so according to shop manuals for any vehicle or piece of equipment I own. So, it was a little surprising to find that the oil sump on our Mazda was overfilled by just about 3/4 of a liter. I corrected this condition myself. Additionally, before taking it in for service the interior of the car had been cleared of personal effects and cleaned so it came as a shock when I noted a substance on the rear leather seats which I was only able to remove using Saddlesoap with a damp, soft cloth. Again, Cooley missed an opportunity to inspire confidence and trust. Additionally there were a few scuffs on the front fender which are not evident in the walk around video I took when dropping the vehicle off. It was not enough damage to run through a body shop and Mazda paint does seem particularly delicate but again we are back to confidence and trust.... Somebody at the dealership had messaged asking me to review my service experience for their website. I advised that, given our experience, they would probably want to discuss it with me first before I did so... There was no follow up from Cooley at all. So here we are telling you, dear reader, that the service department is one star. At best. I understand this is a Mazda dealership, not a luxury car dealer, but there should be a certain standard for customer service which is maintained. We did not experience that, rather, our experience thoroughly failed to inspire either confidence or trust in the service department which I would advise to avoid.

The management of this dealership should truly terminate their service rep team. I lived a…read morenightmare for 3+ months with service from November 2022 - Feb 2023 - it has taken me this long to organize my facts & thoughts - and warn others. My VW Atlas Sport was infested with rodent damage from tip to tail, including the ceiling and floor carpets. (the car was NOT purchased from Cooley ). When first brought to Cooley - I inquired with them about a rental. I was told there was a huge Wait List, and to keep checking back. I did - every 2 weeks. Several Weeks later, the dealership where I purchased the car called and Cooley told Seller Cooley never offers a rental on warranty work. Ever. So they lied to me. Strike One. Cooley stated they had to wait on a Headliner to come in - which took over 3 months. I checked with an outside Volkswagon Dealer who stated this could be true, so I'll give them that one. Upon picking up my car in early February - mind you - I LOVED this car from day one ( and it was my overall 5th VW) - I asked to look it over before I made final payment ( the deductible). Sue & Jim - 2 Service Reps looked at me like I had 2 heads and asked for their SSN... I looked over the car- not only was it filthy on the outside ( seriously - not even a courtesy wash?), it was filthy on the inside with dust & dirt. I looked up under the driver and passenger dashboard area and there was white/grey "Stuffing" coming out. The driver running board was missing some reflective pieces - "that has nothing to do with us" is what I was told. Strike Two. When I asked Sue in Service about this- She was curt, dismissive and firmly stated "That's just how it is". I was in tears and there was absolutely no reassurance or empathy. Strike Three. I will never, ever recommend this dealership - and have already reached out to Volkswagon Corporation to give them a heads up on one of their dealers. My VW Atlas sport was in the shop longer than I had it - I had not even made a 3rd payment with the damage came to light. When I picked up the car, I could not even enjoy it and traded it within 30 days of getting it back from repair. For a Land Rover.

Good place to purchase a used vehicles, great selection to choose from, good customer services,…read moreguaranteed credit approval program.

Nice place to purchase a car or to have services done i had a great experience i highly recommend…read morethis delear you won't be disappointed.

Just purchased a ca for my daughter here. Great experience, Bill and Jacob were very helpful and I…read morefelt like we got a good deal. Thanks guys

I had a very good experience buying my truck from Bill and Jacob. No sales pressure. I originally…read morehad decided not to buy it because it was an expensive purchase and only a 60 day warranty. Bill called me an agreed to add a 14,500 mile bumper to bumper warranty at no extra charge and that changed my mind. There was only one key fob with it and Jacob agreed to supply a second one and have it programmed. It had to be ordered and he was diligent about keeping me updated and when he received it, set up a date for it to be programmed and for me to pick it up. I have only good things to say about WS Auto Sales. I would definitely buy from them again.

bought a 2010 nissian murano first day got it home engine light come on took it back all he did was…read morereset light off then light come back on took it back he said bad sensor so said he would order one then muffler became loud so took it back said he put sensor in and put gunk all over muffler took car home then light come back on then I took it to frenchies they looked at it said no new sensor muffler looks rediculas and no ac they said take it back get your money back now he won't answer our calls or text ya great costumer service not... bought car for my granddaughter first car she's not impressed

Customer service was fantastic, you could tell that everyone who helped you was genuine and caring…read more I had a great experience and left happy in my clean new car. Thank you for everything.

stink!, I bought a 2015 Lexus and the heat and air conditioner never worked. It also has a leek In…read morethe colon tank and also the tire have problems that cause me over a thousand dollars and plus car was over priced . he refused to make it back or fix the problems. Please do not buy from this place

BEWARE!! Very bad dealer. A relative of mine was looking for a used car, had about $9000 to spend…read more Saw an add online for a car he was interested in. Initially it looked like a private sale, but the pictures made him question if he were a dealer. He said yes I'm a dealer. The whole process made him uncomfortable, the guy seemed shady. He went there to look at the car and was going to buy it and he said oh I have to get it inspected. He left and he texted the next day saying he needed a copy of his drivers license. He told him he was questioning buying the car from him, he replied "I'm not going to screw you over". He went there that evening test drove it and during the test drive he kept telling him how he just sold a apartment building and the guy who lived there I think kept telling him he (the car salesman) murders people. He cut the test drive short. The car seemed to drive ok it looked good, but looks can be deceiving. Regretfully against his gut feeling because the guy seemed shady, he bought the car for $8500.00. He drove it home a little over an hour drive, when he got home he smelt something so he looked under the car and something was dripping from under it. He brought it to his Toyota dealer 5 minutes from his house, the verdict the car has a transmission leak. Now he looks back and remembers when he went to look at it he parked it on the grass. I'm sure because he knew it had this leak and knew he probably wouldn't notice it if it were parked on the grass. Now he's telling him he damaged it driving it home. This guy is a crook!! Do not do business with him!!

I highly recommend this business,I was stranded in Troy with a dead battery I called Essential…read moretowing an within 15 minutes there was a very nice man there to jump my car an ten minutes later I was on my way home THANX ESSENTIAL

Lack of communication the staffs lie if they tow your car they want high towing bill the company…read moredon't have insurance and when you talk with them about New York State towing policy they claim they are private the rules don't reply to their company Charge the highest storage they just took our car and gave us a bill that you can go buy a new car bad company

Mark Toren 2 reviews·2 photos…read more7 months ago My Audi Q5 was recently totaled and I needed a car as soon as possible. I was driving on Campbell Ave near HVCC in Troy NY when I noticed a used Car lot with a large selection of domestic and foreign cars. There were 2 used Audi Q5's on the ... More Photo 1 in review by Mark Toren Photo 2 in review by Mark Toren 1 Olympia Auto Traders (Owner) 7 months ago Thank you so much, Mark, for the kind words and thoughtful review. We're happy we could help you find the right vehicle for your driving needs and get everything done on time. Knowing the car suits your lifestyle and expectations is exactly what we strive for. Enjoy the Toyota Venza, and thank you for trusting Olympia Auto Traders! Derek Spagnola Local Guide·15 reviews·3 photos 7 months ago First time doing business here and I am happy with my purchase. They were very transparent about my vehicle which is rare these days. If you're looking to buy a decent used car I would recommend this place. Easy friendly and quick Photo 1 in review by Derek Spagnola 1 Olympia Auto Traders (Owner) 5 months ago Thank you so much for the beautiful review, Derek! It was amazing working with you and we are glad to see you happy with the car. May you have many happy miles ahead. People also search for DriveLotz reviews Shell Motors, Inc. reviews Concord Honda reviews Shepherd's Chevrolet GMC reviews Subaru of Troy reviews 5 Stars Auto Sales reviews Pak Auto reviews Exit5 Auto Group reviews Carfax https://www.carfax.com Olympia Auto Traders Dealership in Troy, NY Verified customers who visit Olympia Auto Traders in Troy, NY rate this business 3.3 out of 5 stars, with 3 reviews. How can I contact Olympia Auto Traders in ... 3.3(3) Yelp https://m.yelp.com OLYMPIA AUTO TRADERS - Updated August 2026 I had a great experience with Olympia Auto Trader. The team was extremely cooperative, honest, and never pushy. They took time to answer all my questions ... 5.0(1) People also ask Is auto trader legitimate? What used car dealerships are located in Troy, NY? Why are cars on Autotrader so cheap? Is there a better site than Autotrader? Olympia Auto Traders https://www.olympiaoftroy.com Customer Testimonials - Olympia Auto Traders in Troy, NY Hear what our previous customers have to say about Olympia Auto Traders. We're driven by customer satisfaction. autotrader.com https://www.autotrader.com Olympia Auto Traders LLC in Troy, NY | 42 Cars Available | Autotrader View new, used and certified cars in stock. Get a free price quote, or learn more about Olympia Auto Traders LLC amenities and services ... Ratings & Reviews ... 4.9(55) Olympia Auto Traders https://www.olympiaoftroy.com Olympia Auto Traders - Car Dealer in Troy, NY At Olympia Auto Traders, we take pride in the way we do business. We focus 100% on our customers and believe car-buying should be a fun, hassle-free experience! Facebook · Olympia Auto Traders 2 followers Olympia Auto Traders | Troy NY Unleash the fun with triple the Acura excitement at Olympia Auto Trader! Meet your new road companions, perfect for any adventure: 2011 Acura TSX ... AutosToday https://www.autostoday.com Olympia Motor Car Company 53 Campbell Ave Troy, Ny Explore Olympia Motor Car Company 53 Campbell Ave Troy, Ny in Troy, NY, offering 63 vehicles. Check reviews, get directions, and find dealership contact ... MapQuest https://www.mapquest.com Olympia Auto Traders, 53 Campbell Ave, Troy, NY 12180, US "I had a great experience with Olympia Auto Trader. The team was extremely cooperative, honest, and never pushy. They took time to answer all my questions ... CARFAX https://www.carfax.com Olympia Motor Car Company Dealership in Rensselaer, NY Services and customer service were great. Good cars for a reliable price . The men there were very honest and helpful in every way from loans insurance and ... 4.3(14) CarEdge https://caredge.com Olympia Auto Traders - Troy, NY Car Dealer Olympia Auto Traders in Troy, NY. View contact info, location, and ... Dealer Reviews. Buying ServiceAsk CarEdgeInsuranceWarrantyFor DealersCareers. People also search for Results are personalized - Try without personalization Somerset, Franklin Township, NJ - From your device Update location Feedback Terms Cheri Allen 2 reviews·7 photos 7 minutes ago New If at all possible I would give this dealership 0 stars. My sister purchased a 2011 Volvo C70 for my niece. The car looked great on the outside however, after delivery the first of many things that we noticed was that the driver seat was inoperable. We contacted them they stated that they would assist in having it repaired. After starting the car on one of the hottest days of summer we found out the AC didn't work. My niece was driving on the highway and the car stopped! After taking it to two different mechanics my sister was informed that the coolant was leaking into the engine! The repair would be over 6K, when the car was purchased at 7K. My sister reached out t

I had a great experience with Olympia Auto Trader. The team was extremely cooperative, honest, and…read morenever pushy. They took time to answer all my questions and made the entire process smooth and stress-free. Their inventory is reliable, clean, and exactly as described, which made me feel confident in my purchase. It's clear they value transparency and customer satisfaction. I would highly recommend Olympia Auto Trader to anyone looking for a dependable car and a trustworthy dealership.