I took the sales managers advice and purchased my vehicle at a different dealership…read more Went to this dealership to get numbers for a 2026 HRV EXL. Efe O the salesman said the color I wanted was super rare and he hadn't seen it before. Meanwhile 3 dealerships in the area had Nordic Forest Green with black interior. He presented the first offer and I asked him to separate out the dealership discounts and my car trade in value and he refused. The sales manager then came over and told me he couldn't go any lower and that the offer I had from another dealership was either a lie or I was mistaken on what I was purchasing. He also called my trade in car junk which is an interesting thing to say to a potential customer. I recommend any other Honda dealership in the area before coming to this one!

Told " Jake" I was interested in a deal similar to the ones I had gotten on my 3 previous leases…read moreand he wasted an hour of my time before he offered me deals that weren't even close. The he criticized my "demeanor"after I told him his options weren't even close and I would probably buy my current leased car on line for cash. I walked out after the "demeanor"comment. I guess because I'm a woman I'm supposed to be really nice no matter how much I'm ignored. I'm guessing there would be. nothing wrong with my demeanor if I was a man. My "demeanor" was "not interested" and annoyed because you wasted my time, Jake. Pretty predictable given the circumstances.

Absolute thieves. NEVER Go There for repairs. You know your check engine light. If it comes on…read morewhile driving your Subaru DO NOT UNDER ANY CIRCUMSTANCES TAKE IT TO THESE THIEVES! You know that "free code diagnoses" you can get at AutoZone!!!!!???? Well Subaru of TROY charges you 200 Dollars to plug a diagnostic handheld into your dashboard $200 fricken dollars for what others do for free!!!!!???? And it only gets worse from there. An Ambient Air Temp sensor replacement cost me almost $600 Dollars. NEVER go there.

I am highly disappointed with my experience related to my 2023 Subaru Forester purchased from…read moreSubaru of Troy. During a routine vehicle inspection in Massachusetts, my vehicle failed due to all four tires being completely bald on the inside. The inspecting mechanic noted that the vehicle is a 2023 and still had the original 2023 tires, and stated that this type of uneven wear should not have occurred this early or before 30,000 miles. They indicated the most likely cause was an alignment issue present when the vehicle was sold. When I brought this concern to the dealership's service department, I was told this was "normal wear" for these vehicles and that the tires installed by the manufacturer are standard. However, the expected lifespan for these tires is approximately 50,000-60,000 miles, making this explanation unacceptable. This condition did not meet vehicle safety standards and required immediate corrective action. Replacing all four tires and performing an alignment was a steep out-of-pocket expense that was in no way covered or assisted by the dealership, despite the vehicle still being under warranty and this issue reasonably appearing to stem from a pre-existing alignment problem. I would advise others to consider this when deciding about a dealer and advise they confirm the alignment is accurate for a new car before driving off the lot.

own and operated by locals that care about the people that come into their shop to purchase a…read morevehicle. We believe their thinking that we were going to talk to someone with the same respect, that our credit had other used car dealers as if we were sub-human. No that was not the case we can only tell you we were very wrong. Not only did we get the kindest and respectful treatment it made us believe they wanted a lifelong relationship. We are crazy we know that a used car is just that a used car. But the service made us wonder did we, in fact, purchase a new vehicle. We got the truth from the owner and staff. So if you want to support​ before during and after the sale. LBC AUTO is i can say we found it and avoided bull.MARK RIDING IN MY LEXUS FOR OVER A YEAR

From the owner: LBC Auto Sales is a family owned and operated used car dealership in Troy NY. We offer a wide…read moreselection of quality used cars at a competitive price. The owner and sales manager Emile Tlaige has over 30 years of combined experience in auto sales, and strives to bring the best savings to his customers.

I bought my 2005 Crown Victoria from Bob Karl's and the process was friendly and easy. I was given…read morethe keys and took the car out for a test drive by myself. I liked it. Took a few days to mull it over then went back and bought it. I've had it for over two years now and I've taken it back to the service department for state inspections and oil changes. It hasn't needed anything else. They really go through it to to bottom before selling it. And this car is 17 years old. The service department is great. They don't add on extra things wrong like some other service department or try to up their cash flow by recommending things you don't need like a lot of quick oil change places do. This is the honest mechanic I've been looking for. All in all I'm really happy with the Bob Karl experience. When this car eventually dies, I'll definitely be back to buy another. I'd give ten stars if I could. Extremely highly recommended!

I purchased a 2006 Buick Lucerne on December 2, 2020 with 68,950 miles. "An exception car" as Bob…read moreput it. With taxes I paid $6200. So far I've had to have the brake lines, portion of the fuel line, quick disconnect, fuel evac hose and solenoid, transmission pressure sensor replaced and a rebuilt differential installed. I also replaced the passenger side mirror. So now I have a 16 year old car that I've had to put about another $5000 in repairs. Later I found out that Carfax listed the car as a total lose. My bad for not checking sooner. Bob says he doesn't get Carfax because of a bad experience. I once asked him via email if he would have bought the car had he gotten the Carfax. I didn't get a reply. Bottom line, I have a 16 year old car that's cost me about $11,000.

I needed my NY inspection done and Zeneks was recommended by my neighbor. Owner was not only…read morefriendly but very knowledgeable as well. I was not just a number to him but was an actual customer. Not only can you get a great deal on a used car here but you can get all of your mechanical needs taken care of well. Zenek's is my new mechanic for all my needs now.

Only place I bring my cars to have service done. Very fair shop rates and probably one of the best…read moremechanics in the capital district. Seriously people you want your car fixed right the first time, go see Zenek !!

Left my vintage 1956 T-bird with him for repairs. Months of delays due to his health. Finally had…read moreto pull it out of there and try somewhere else. Always tells you he can fix ANYTHING. He absolutely CANNOT FIX EVERYTHING. He maybe fine with newer cars, never trust him with your vintage ride. Lots of promises... little deliverance. Lots of wasted time telling your stories.

Fixed my son's car with honesty & efficiency & care - what a great human being who knows how much a…read morecollege-aged kid really just wants his wheels to work - Thank you all the way from the West Coast. Grateful Hudson Valley AAA sent us his way.