Fantastic service---AND customer service! Great value, too. I don't trust my Porsche with anyone…read moreelse!

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

I have always taken my Tundra here for service, but the last visit will be just that - my LAST…read morevisit. Simple 55K mile service and I asked for a NYS inspection. The service visit took 4+ hours (I had an appointment, so not sure why it took so long) but they did not pass inspection due to a non-working parking brake. The estimate to fix the break was $1,300! I said no thank you and I would address it elsewhere. Turns out nothing was wrong with the parking break other than the cable at the lever/pivot point needed a minor adjustment. That makes my blood boil - so dishonest to try to get a ridiculous amount of money from me for such a minor issue. Shame on that tech - very shady.

Despite COVID19- not only once, but twice have I had an incident involving major damage to my brand…read morenew 2019 Chevy Trax, and both times the collision department (literally Jeff, Melissa, and Vince) we're not only responsive but they were quick, operated so efficiently, and do such amazing work that lasts a lifetime on what other dealerships would deem "inoperable," they make the impossible possible. I am so grateful to them. For anyone in capital area or NYS, DEPAULA is the place to bring your Chevy or GM. Absolutely amazing staff S/o to Jeff, Melissa, and Vince. You guys are amazing. Truly.

Go elsewhere if you need parts. I was waiting over 10 minutes after ringing the bell at the parts…read morewindow. I got to hear the assistant parts manager, Bryan Sarafin, and another employee make racist jokes instead of assisting customers. Very unprofessional and extremely disrespectful.

After negative experiences at a few other dealerships, we found the family car we have been…read moresearching high and low for. I reached out to Quinn Motor cars on availability and immediately heard back from Mark. The process was absolutely seamless and it was just another reminder of why the smaller, "mom and pop" type dealers are the absolute best. They may be 2 hours from me, but I will definitely be reaching out the next time we are looking for a vehicle. Thank you!

Had a great experience buying a used truck from Mark. I traveled over an hour to get to the…read moredealership so had some trepidation to begin with but the truck was the only one I could find with everything I was looking for. Mark made the process easy, gave me a fair price on my trade-in, showed a lot of trust in me, and helped me get the best financing deal possible. He seemed honest and up front, I'll definitely give him first crack on my next purchase. Highly recommend this dealership.

DON't GO, RUN! - Saw…read morea car listed that I liked, so I went to test drive. - Car was disgusting, they hadn't cleaned it yet. But, I have kids and I'm used to the mess, so I said fine. -Told me I'm not allowed to test drive the car. -Got them to agree that test drives are OK but the car was on E and they refused to put gas in it. -Asked if I could drive 1,000 feet down the road to a Stewarts and turn around at least and they let me do that (refused to put gas in again). -SLIME: Was buying the car with cash, but they had me go back and talk to their finance guy about warrantees. Guy offered me a six year warranty I think it was. I think it was for about 5$4,800. I said no thanks and then he offered to give me "a special deal" for somewhere around $2,200. I had no intention of buying it regardless. But, it clearly showed he was trying to rip me off the entire time. - Go to pick up the car (on the day THEY told me it would be ready). They tell me they cleaned it 30 minutes ago and I'll need to sit on a plastic sheet for the entire day. - THAT DAY: The check engine light comes on. -I called up the dealership and they said, yeah I can bring it in, but they won't provide a loaner car, they're going to keep it an undetermined amount of time, and I can go rent a car. THE DAY I PICKED IT UP! -Calls and emails were had with the dealership and the general manager told me I could bring it in right away and they would instantly look at it. - Half a week or a week later after my son has brain surgery, I call on a Friday and speak with a sales manager. They were nice enough and told me to bring it in, they would instantly look at it for me and get me out of there. I VERY specifically confirmed this over the phone multiple times before ending the call. I need a vehicle to be available for my kid and I'm reassured multiple times I can come right in and they'll be expecting me. - I leave my child who just had brain surgery a few days ago to bring this car over and they tell me they refuse to look at it, and I can make an appointment for the end of next week. They will not be providing transportation and will be keeping it an undisclosed amount of time. I get it, in a business when you're buying something and you're dealing with five or six different people, there might be a mess up. However, there was literally NOT A SINGLE positive thing or even neutral (it went ok) step in the entire process. *Not counting the last phone call I had where it seemed to go well and I found out it was all a lie and I left my child for nothing to waste my time for their apparent amusement. - Been telling everyone I know. Not that it matters to them, but I was able to prevent one sale when my stepfather was looking for a car so minor victory for me, I guess. -Filing with the State Attorney General for what good that will do and now I have to spend time and effort on small claims court.

I recently purchased my third Ridgeline from Lia, and it will be the last time that I go back…read morethere. I said yes to a vehicle service contract. The finance manager said it would be "just"$4 a month, turns out to be an upfront cost of $719 Also after I got home and downloaded the sales agreement I noticed a charge of $1295 for something called "Zurich Shield", total nonsense! And so yes it was my bad for not reading the entire agreement. On the other hand the agreement is just scrolling on a computer screen and after you sign everything they email you the agreement. Also as I have said before this is my third new car purchase from Lia in the past ten years and they had neve done this type of scam before so I was lulled. Find yourself another Honda Dealer!

From start to finish, our experience with Destination Kia was wonderful. We strolled in on a…read moreWednesday afternoon and met with Dennis, who impressed us with his no-nonsense approach. After hearing out our vehicle needs, he recommended a car we liked and we test drove it. We were in communication with Dennis via text on Thursday while we explored some non-Kia options. By Friday we were ready to take the plunge. Dennis took most of our information over the phone. He ran our credit and set the car up with my insurance agent. By Saturday, all he had to do was hand us the keys. I was not surprised at all to learn Dennis is one of the top salesmen in the US. I would recommend him to anyone any day of the week.

I would not trust Andrew Porter(business manager I believe) as far as I can throw him. His rude…read moreattitude and behavior will forever be remembered and would rather pay more at another dealership!! Salesman Bryan was GREAT.

Bul Auto Sales & Service did a fantastic job. The team was professional, and they took great care…read moreof my car. Everyone was friendly and answered my questions clearly. I'm very satisfied and will be back for future service!

Brought my 2014 BMW 335 to Bul Auto, and they did a great job. Scott, the service advisor, was…read moreclear about what needed to be done and gave an accurate estimate. Darin, the service manager, made sure everything went smoothly. Honest, professional service you can trust. My car runs great now. Highly recommend!

I brought my 2012 Honda Civic HF to Rensselaer Honda cold. That is, the car had been lovingly…read moreserviced at Friendly Honda of Poughkeepsie since it was purchased, but since I moved to the capital district in 2017, that dealership was no longer convenient. It was time for a NYS inspection and an oil change, so despite the fact that Keeler Honda was closer, I opted to take the car to Rensselaer Honda. On the phone, they were very pleasant and welcoming, giving me a choice of appt times despite the end-of-year rush that hits service departments. They texted me twice on different days to make sure I was still planning on making the appt. It was simple to confirm both times. Arriving there, we drove right into the service garage and dropped off the car and keys. Jeanette was friendly and efficient, listing the oil change and NYS inspection as the items to be done. I signed off and my husband and I went to the waiting area, from where we could clearly see the garage area. There was a nice child area room, a separate quiet room and a coffee machine that provided quite a selection of beverages. Bottled water and snacks were also available. We sat in the open area near the large screen TV and simulated fireplaceA little over an hour later, the car was done for a total of $70.08. They did not try to price gouge me or search for "something" they could make money off of. Nice job, pleasant and quiet waiting area where you aren't in the middle of the showroom floor ( like Keeler Honda), and they will certainly get my return business. Update - 11/12/2019 The battery to my husband's 2016 Accord died suddenly this afternoon, so I tried to book an appt early tomorrow morning to get the battery replaced. No dice. In fact no early morning appts all week. No attempt to squeeze us in, which I find very disappointing. As a result, we had to go to Keeler Honda, because they made room for us Sorry, Rensselaer Honda, but if you want the business of any Albany driver, you need to make the room in your schedule for times when emergencies pop up.

On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

The quality of care I received was great, though I waited longer than I believed I needed to,…read moreconsidering what I had to do. The service was very thorough, and I appreciate the time and energy they used to help me with my issue. I also appreciate that they provided me with a video recording of the mechanic explaining the issues and actions. --------------------------------- More Info: My appointment was at 12:30 p.m., and they didn't finish with everything until 5:45 p.m. - What I needed work: * NYC Inspection * Tire Pressure Check * Headlight Replacement (I was given the option to leave, and they'll call to let me know they're done with my vehicle, but given my lousy history of doing those actions, I decided to stay and wait there overall) ------------------------ My rating is not a reflection of the work done for me, but in the time they used to do it. The work done was great and the management and staff treateat me well during the whole duration.

Well, I waited awhile to write a review, even though I was asked to write one over two weeks ago!!…read moreI bought a 2019 Chevy Impala Premiere on July 11th " Cash" I was given two key Fobs, and at the same time asked to download the on-star app to start my car. I did no issues!! Once everything was signed etc. I drove the 2hrs back to Connecticut. The next morning, I went to start my car and it wouldn't start. After trying the push start multiple time the dash then said, " Remote not detected". It then started up. A couple days later it did it again but started up. The next day I spent 30 mins trying to start the car, I pressed the button for on star. On star wanted to tow my car, I said I didn't want it towed. They said Well try again maybe it's the battery in the Fob, and that I should go to the dealership to see. Once I got it started, I went straight to the Middletown Chevy dealership. Told them what had been happening and they said they could check the fob out and that maybe it would be an 8-dollar battery. After 5 mins they came back and asked where I got the key from. I told them I had just bought the car. They then flipped open the Fob and told me it was not the Key to this car. They showed me the wording inside the key " VAST" and said to check my second key to see if it's the same thing. They said someone had that key made " aftermarket" and that the dealership should give you at least one real key to your car. The keys that were given to me will lock and unlock with no problem, but you will have problems starting the car. Mind you this car was supposed to also come with remote start/ which wasn't working. Nevertheless, I contacted "Mike the Martian " left a message he did call me back and made it sound like he would correct the problem because I definitely needed a key. I explained I wasn't looking for two Fobs but at least one that goes to my car. He agreed and said they have someone who does keys on Mondays I told him I had no problem driving the 2 hours so they could program the Fob. At this point I've been calling not only Mike but "Lou" I'm guessing his Boss, leaving multiple messages, via texts, email, voicemails with no response. At this point if they decide to not do what's right, it's their choice!! If they don't correct this situation I would definitely stay from this place. The balls in their court! Dirty Business that's what this looks like. I might just have to eat that cost which is messed up. They have my email, and both cell numbers. Let's see!!