Terrible experience there. The car's clutch went broken 5 mins after I got the car. They fixed it…read morefor me, but said it was my resposiblity and said they won't fix it if it breaks again. The next thing went wrong within the first 2 weeks is the the check engine light, it went on because of the faulty oxygen sensor. Went back to them 3, 4 times they couldn't fix it. It cost me 300 dollars to fix it. And the next is the rear passanger side's brake caliper. It got stuck and lots of smoke came out. Went back to them and got fixed. Then is the leaking structs. They refused to replace them even it is still in warranty period. That cost me another 500 bucks. Moreover, the guy owns that place treats you like a customer before you buy the car from him. After that, when you go back to him to fix the car (still in warranty), he talks to you like you owe him a lot of money, no manner at all.

They are not trustworthy do not go to them, I was told that my deposit was refundable and they…read moredenied me my refund after I chose to not buy the car. They make promises but do NOT trust them they are out to get your money. They will contact you daily until your ears bleed to make a choice and when you don't they will take your deposit.

If you need a vehicle go no place other than Metro Mike. I got into an accident and unfortunately…read moremy car was totaled. A friend of mine told me about Metro Mike so I checked it out. I couldn't be happier that I did. No lie this was the easiest most stress free vehicle purchase of my life. Mike worked with me and around my schedule. And got me into an amazing Mazda CX-5. I couldn't be happier. It's nice to deal with a down to earth no BS guy. I will absolutely be recommending Metro Mike to everyone I know. Thanks again Mike I appreciate it

Great guy to buy from. Completely went out of his way to finish the deal and follow up with me…read moreafter the fact. I've told family and friends to check him out and will be back again myself. A+

I've been going to Broadway for 10 years now. They are honest good people that recommend what's…read morebest for my vehicles. I would recommend Broadway to anyone frustrated with their current dealer or mechanic. The service is professional, timely and at a good value. Ron Crowley

Oh, the irony in his response below... All of this, coming from a guy, who owns/operates a "car…read morewash" on the same property! So, when he tells the next customer, that car washes don't scratch cars, show them this review.... Capital District residents, beware of this scammer! They scratched my wheel during a tire removal. I shared a video of the damage & beforehand photos for proof. They denied causing the damage & stopped communicating like cowards. Not a stand-up shop, when a problem occurs. Beware...

I worked primarily with John Chidsey, who has been in the car sales business for ages. He knows…read morehis cars. Having chronic illness and being a single woman looking for a car on my own, I was lost. I found John's help early on in the process, and then looked around - to make sure I was choosing from multiple sources of information. The other places had crappy people skills, no car knowledge, and ..it wasn't good. I returned to Robert's Auto for John's help. We had connected well that first day, and it picked up from there. But it was *genuine*, relaxed, and with kindness. Coming back, I had also re-focused my specific buying needs and goals, and John was easily able to find me cars to choose from in those specs. John gave me Carfax reports and was up front about the car histories. He went with me on the 2 test drives (apparently some dealers don't?) which took us through various driving conditions. Moving ahead on the sale/purchase of the car I chose was simple. And not high pressure. I had wished I had had my Grandpa with me to buy a car, but really, without the age piece , it kind of was like having my Grandpa (sorry John, not an age thing!) pick out and help me with a new used car. It really felt like that. John did not "charm" me. He was kind. Kind. As someone who studies body language, including micro-expressions and handwriting, John passes every test to be the antithesis of the caricature of a salesman. Go with John Chidsey at Robert's Auto. (I love my new used car so much )

They have relocated to Sanford North Carolina to rip people off down there now…read more My neighbor got 2 lemons from them, now he is buried in debt due to their BS Warranty. ASK FOR THE CARFAX REPORT PRINTED! And if their printer is broken have them download and email it at that moment. Scammers!

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

I can't say enough good things about Tony and his team. I brought my car here after it took an…read moreinterior beating from 3 dogs, a kid, moving, transporting plants for my business... it was embarrassingly a mess. But after lots of online research I found Capital Car Cleaning and they did SUCH an amazing job. They took time to clean every crack of that interior and managed to get all of the dog hair out of my seats. I will always be calling him for all of my car needs and it's no wonder he's been in business for 43 years! Highly recommend

Tony and two of his guys -- brothers -- took me between other jobs, and for not a minute over an…read morehour on my request. All three worked on the interior detailing of a black interior that has been neither wiped down nor vacuumed in, oh, well, maybe ever since I've owned it. Today, it looks like a brand new interior. They threw in a hand exterior wash for no cost, and without going over my timetable. I, meanwhile, relaxed at Stewart's across the way. The $125 fee was lower than I'd seen a few other places charge, and the owner refused to take any share of the generous tip I offered after such great service. This money was better spent for my mental health and overall happiness than a therapy session would have been. And, yes, the big scary-looking dog barks, but get permission to connect and you'll see that he was really asking to be petted. A real sweetheart, he made me laugh out loud with cute antics.