On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

After not shopping at a dealership for many years, my wife and I went here in the spring to look at…read moresome examples of a model we were going to buy. Unfortunately, the experience reinforced every negative stereotype that we had about car dealerships. In the 45 minutes we were there, we were lied to (learned afterwards) about all sorts of things, large and small. They even lied about things they didn't need to - almost like they were doing it for sport! I felt like I needed a shower after we left. What an insult to us as consumers. We felt very disrespected. Never again.

I LOVE this dealership. They are so much better than Goldstein subaru and their horrible manager…read moreBrandon. Night and day difference. Kenneth at subaru of Troy is hands down one of the best people I have met at a dealership. I probably will buy my next car here just so I can continue receiving such great service. I trust them with my car percent!!

I am highly disappointed with my experience related to my 2023 Subaru Forester purchased from…read moreSubaru of Troy. During a routine vehicle inspection in Massachusetts, my vehicle failed due to all four tires being completely bald on the inside. The inspecting mechanic noted that the vehicle is a 2023 and still had the original 2023 tires, and stated that this type of uneven wear should not have occurred this early or before 30,000 miles. They indicated the most likely cause was an alignment issue present when the vehicle was sold. When I brought this concern to the dealership's service department, I was told this was "normal wear" for these vehicles and that the tires installed by the manufacturer are standard. However, the expected lifespan for these tires is approximately 50,000-60,000 miles, making this explanation unacceptable. This condition did not meet vehicle safety standards and required immediate corrective action. Replacing all four tires and performing an alignment was a steep out-of-pocket expense that was in no way covered or assisted by the dealership, despite the vehicle still being under warranty and this issue reasonably appearing to stem from a pre-existing alignment problem. I would advise others to consider this when deciding about a dealer and advise they confirm the alignment is accurate for a new car before driving off the lot.

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

I had been looking for a specific build F150 and 2010 AutoSales had one. I had been searching for…read moreawhile, mainly dealing with Ford Used Car depts around the US. Typically I was passed around from one Sales Associate to another - never any consistency or follow-up, then finally always a Sales Mngr to then have to endure 1970's Used Car Dealer douchiness. With 2010AutoSales, you deal only with the straight shooting no BS owner - what a breath of fresh air!

The most important thing is that Mark stands by what he sells. Quality vehicles and a fair price…read morefrom a dealer with a decent selection. I will be coming back soon to buy another

Bought a Subaru from these guys in October. Very knowledgeable, friendly atmosphere. The biggest…read morepositive for me was that they helped me to navigate Subaru's labyrinthine warranty service process, as it turned out the car I purchased had a bad timing belt tensioner.

I recently had gotten into a car accident and i knew the insurance company was going to take a long…read moretime to come up with the results i knew from day one, which was my car was a total loss. I looked up car dealers near me and started my search for a new car. I am a single mom so i definitely had a budget and i sure wasnt going to buy a brand new car so that as soon as i drive off the lot my cars value would decrease anywhere from 5000 to 10000 . So i came upon J&J auto dealership and not only did i get set up with a great car, i also was received with great customer service and an awesome crew. They helped me out with a loaner and i had a brand new car less than 24 hrs later. They did all the paperwork immediately and i was able to drive off with no money down and an awesome monthly payment arrangement. I truly recommend J&J . Ive been buying cars and driving for over 15 years and never recommend a dealership to anyone. J&J truly saved me a great deal of headache. Thank you

I bought my 2005 Crown Victoria from Bob Karl's and the process was friendly and easy. I was given…read morethe keys and took the car out for a test drive by myself. I liked it. Took a few days to mull it over then went back and bought it. I've had it for over two years now and I've taken it back to the service department for state inspections and oil changes. It hasn't needed anything else. They really go through it to to bottom before selling it. And this car is 17 years old. The service department is great. They don't add on extra things wrong like some other service department or try to up their cash flow by recommending things you don't need like a lot of quick oil change places do. This is the honest mechanic I've been looking for. All in all I'm really happy with the Bob Karl experience. When this car eventually dies, I'll definitely be back to buy another. I'd give ten stars if I could. Extremely highly recommended!

I purchased a 2006 Buick Lucerne on December 2, 2020 with 68,950 miles. "An exception car" as Bob…read moreput it. With taxes I paid $6200. So far I've had to have the brake lines, portion of the fuel line, quick disconnect, fuel evac hose and solenoid, transmission pressure sensor replaced and a rebuilt differential installed. I also replaced the passenger side mirror. So now I have a 16 year old car that I've had to put about another $5000 in repairs. Later I found out that Carfax listed the car as a total lose. My bad for not checking sooner. Bob says he doesn't get Carfax because of a bad experience. I once asked him via email if he would have bought the car had he gotten the Carfax. I didn't get a reply. Bottom line, I have a 16 year old car that's cost me about $11,000.

After negative experiences at a few other dealerships, we found the family car we have been…read moresearching high and low for. I reached out to Quinn Motor cars on availability and immediately heard back from Mark. The process was absolutely seamless and it was just another reminder of why the smaller, "mom and pop" type dealers are the absolute best. They may be 2 hours from me, but I will definitely be reaching out the next time we are looking for a vehicle. Thank you!

Had a great experience buying a used truck from Mark. I traveled over an hour to get to the…read moredealership so had some trepidation to begin with but the truck was the only one I could find with everything I was looking for. Mark made the process easy, gave me a fair price on my trade-in, showed a lot of trust in me, and helped me get the best financing deal possible. He seemed honest and up front, I'll definitely give him first crack on my next purchase. Highly recommend this dealership.

These folks are the best! Dale, Kelly, and Ed are so honest, fair, and professional that I will…read moreonly bring my cars to their shop for any work. If you're looking to get any work done to your vehicle this is the best shop you could bring it to, it will be done right and affordable every time. I also bought a car here a few years ago, and I never had any issues with it at all, i was young and they taught me all about how to maintain the car, and always took the time to answer any questions I had. This Auto Center is a staple in the community and deserves an award for the best auto center experience you'll ever have!

I had been bringing my vehicle here for repair and maintenance for three years. At first they did a…read moregreat job. The past two visits were abysmal. May 2025 my car's check engine light went on. I brought it in and since I had an ODB reader I told them the code. They re-read it anyway and charged me labor. I didn't get the car back for days (they blamed the parts guy). Then when I pick it up, and was about two blocks away from their shop, the check engine light went on again and so did the overheat alarm. I went right back, they were already closed up. So I had to wait a couple more days to get my car back (they're closed on weekends). Turns out they didn't burp it properly. My coolant was low the next time I got an oil change (somewhere else) February 2026. Fast forward... May 2026, the coolant is low again and the check engine light went on. When I dropped the car off I left an explicit note with the code, said to not to read it again (if it would be an extra fee) and that it is leaking coolant please fix that. Did they fix the leak? Nope! They replaced an unrelated part (that may or may not have even been broken how would I know?) and never checked for a leak because they "didn't see anything". Just over two weeks later the car is trailing coolant forcing me to take it somewhere else and pay a premium (over the holiday weekend) to get it repaired. I'll never go here again and you shouldn't either.

If i could would rate him as -5! The owner does not honor his warranties or even his own…read moreppromises. Bought a car from them and turns out both CV joints are leaking, the back hatch door does not have a latch and wont open. Asked them to fix it. Said they would order the part and call when it Arrived (never did). Also had to have the Serpentine belt replaced, the exhaust pipe welded and needed a new Battery. All of which came out of my pocket! The owner should Change the dealership to "Fools Gold, Auto sales or Lemon Auto Sales"! I swear youd get a better deal at a Junk Yard! Stay away, Far away from this place. Someone aught to go after him for all the lemons he has sold people!

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.