We purchased a Mazda from Cooley. The purchase experience was OK in that there was no hard sell,…read morewhich I liked; there was really no sales pitch at all which I did not mind though it was a little unusual. There was no negotiation on the price; it was what it was, take it or leave it. In our case it was reasonably priced, so that was fine, but if you are shopping here then you should know market pricing, know your desired deal and be prepared to either sign or walk away. One thing I find with car salesman lately, this is not unique to Cooley, is that they are more focused on, and seem more well-versed in, the finance side of the deal than they do being informed about the actual products they are selling. I remember when car salesman couldn't wait to explain all the features of whatever vehicle I was looking at. That just doesn't seem to happen anymore.... Overall, the sales process here was acceptable. The Service experience, however, is not acceptable. Our Mazda came with 'free lifetime New York State inspections'- both a perk and a fishing expedition,obviously. Communication with a service advisor is good,if not a bit much, but certainly better than no communication. However, it is the actual service which is the problem,to wit, we brought our Mazda in for one of the free annual New York State inspections as well as an oil and filter change with tire rotation, which were part of the purchase agreement. During the service appointment, I received a video and pics sent by text detailing that replacement of the.....wait for it.....cabin air filter must be done! To be fair, the cabin air filter shown did look beat up; not only was it obviously stained with rodent urine but it had a cigarette butt as well as various other debris and detritus atop it. I declined the $70 service, partly because it takes seconds to do and the filter itself costs only about $15. So the tech reinstalled the dirty air filter, which must've taken some effort to balance the cigarette butt and other detritus atop the filter while doing so.... It's astounding and disappointing that he would not have simply tipped it into the trashcan as he walked by on his way to reinstall it, but, apparently, that would've require too much effort- and pride. Here's the other reason I declined that particular service- presumably, this air filter was changed when we pulled off the lot not quite one full year prior to the date of service. I know that it had not been because the date/manufacturer code on the cabin air filter reflected that it was the factory original- from Japan, when I removed myself after arriving home from the dealer. So, either the full vehicle preparation was not done when we had driven off the lot after purchasing the car, or the air filter I was shown did not actually come from our vehicle. One or the other is the case, neither of which inspire confidence- or trust... Speaking of which, the oil and filter change. I have been performing my own vehicle maintenance and repairs for 40+ years now; I do so according to shop manuals for any vehicle or piece of equipment I own. So, it was a little surprising to find that the oil sump on our Mazda was overfilled by just about 3/4 of a liter. I corrected this condition myself. Additionally, before taking it in for service the interior of the car had been cleared of personal effects and cleaned so it came as a shock when I noted a substance on the rear leather seats which I was only able to remove using Saddlesoap with a damp, soft cloth. Again, Cooley missed an opportunity to inspire confidence and trust. Additionally there were a few scuffs on the front fender which are not evident in the walk around video I took when dropping the vehicle off. It was not enough damage to run through a body shop and Mazda paint does seem particularly delicate but again we are back to confidence and trust.... Somebody at the dealership had messaged asking me to review my service experience for their website. I advised that, given our experience, they would probably want to discuss it with me first before I did so... There was no follow up from Cooley at all. So here we are telling you, dear reader, that the service department is one star. At best. I understand this is a Mazda dealership, not a luxury car dealer, but there should be a certain standard for customer service which is maintained. We did not experience that, rather, our experience thoroughly failed to inspire either confidence or trust in the service department which I would advise to avoid.

The management of this dealership should truly terminate their service rep team. I lived a…read morenightmare for 3+ months with service from November 2022 - Feb 2023 - it has taken me this long to organize my facts & thoughts - and warn others. My VW Atlas Sport was infested with rodent damage from tip to tail, including the ceiling and floor carpets. (the car was NOT purchased from Cooley ). When first brought to Cooley - I inquired with them about a rental. I was told there was a huge Wait List, and to keep checking back. I did - every 2 weeks. Several Weeks later, the dealership where I purchased the car called and Cooley told Seller Cooley never offers a rental on warranty work. Ever. So they lied to me. Strike One. Cooley stated they had to wait on a Headliner to come in - which took over 3 months. I checked with an outside Volkswagon Dealer who stated this could be true, so I'll give them that one. Upon picking up my car in early February - mind you - I LOVED this car from day one ( and it was my overall 5th VW) - I asked to look it over before I made final payment ( the deductible). Sue & Jim - 2 Service Reps looked at me like I had 2 heads and asked for their SSN... I looked over the car- not only was it filthy on the outside ( seriously - not even a courtesy wash?), it was filthy on the inside with dust & dirt. I looked up under the driver and passenger dashboard area and there was white/grey "Stuffing" coming out. The driver running board was missing some reflective pieces - "that has nothing to do with us" is what I was told. Strike Two. When I asked Sue in Service about this- She was curt, dismissive and firmly stated "That's just how it is". I was in tears and there was absolutely no reassurance or empathy. Strike Three. I will never, ever recommend this dealership - and have already reached out to Volkswagon Corporation to give them a heads up on one of their dealers. My VW Atlas sport was in the shop longer than I had it - I had not even made a 3rd payment with the damage came to light. When I picked up the car, I could not even enjoy it and traded it within 30 days of getting it back from repair. For a Land Rover.

I opened an account here almost a year ago, after being constantly disappointed by my then banking…read moreinstitution. I wholeheartedly recommend this Credit Union. The staff here are always interested in assisting their customers at any given moment. They have remembered who I am every time I go to this branch. They are friendly, professional and they never make you feel like you are intruding. And you never feel like you are an imposition asking questions they probably heard a million times. The staff always answers with a smile and always asks, before you leave, if there is anything else they can help you with. To mention the staff I have regularly dealt with are Brian, Emily, Chad and Elanda. They are the epitome of what customer service is and should be like everywhere. With recent time sensitive issues, Elanda and Chad were instrumental in getting my issue taken care of with the utmost respect to me and to my situation. In conclusion, there is no better banking institution than the North Greenbush Community Resource Federal Credit Union! I encourage you to take your business there, open an account, check out their competitive rates and bank with people and an institution that really and truly cares about their customers.

From the owner: We are a community credit union with friendly service, low fees and outstanding rates on a full…read morerange of financial services. Anyone who lives, works, worships or attends school in Albany County, NY, or who has a relative who does, is eligible. We specialize in car loans for people with some credit problems or a limited credit history.

Amazing service. So friendly, polite, and helpful. 5 star review for sure!!…read moreClean, easy, quick in and out in minutes

Best credit union out there, they truly care about their members…read more Best great best service and very fair and their process

So I got a car from Mohawk Auto Center the day I pulled off the lot I had squeaky breaks took it…read moreback they told me it's because they are new now I don't know much about vehicles so I went with it...then I was hearing more noise from the hood had a friend look at they said it could be my serpentine belt so I brought it back they said no it's fine, I then drove to mavis tires who replaced it gave me the belt back and told me to bring it back so Mohawk auto then had no choice but to pay me....now I'm outta warranty and guess who just had to pay $500 to get my breaks fixed and they won't do anything for me and hung up the phone on me.... please don't do business with them

Mohawk Auto has helped a lot of people acquire good vehicles with little hassle. Been there a long…read moretime and I hate to see them go. However I appreciate the fact that they made business decisions based on customer experience. Hope all of the great sales and service employees are successful in their futures at the new places.

Cynthia was awesome. She was diligent and thoroughly explained everything. Ended getting more than…read moreI expected

Finance CNAC out of Albany is VERY difficult to contact and VERY VERY rude! The actual car sales…read moredepartment was pleasant, but the finance end is very UNPROFESSIONAL from their voice box to their accessibility. I was assured everything was in order during a family emergency. After days and hours of attempting to contact someone to straighten it out AARON was EXTREMELY rude INTENTIONALLY refusing and delaying taking the information needed! This WAS a horrible interaction and MY account had never had an issue prior to this. Definitely and STRONGLY suggest NOT using CNAC Finance of Albany!

I was in the market for a newer car as the transmission was going on our primary vehicle. I found…read moreAuto Warehouse by chance and I am so glad I did. Mark was very accommodating and found us a vehicle in our budget. He got it fixed up and inspected for us. Today we picked it up and everything was quick and easy. Thank you for a great experience. I will definitely use this place again!!

Purchased a 2006 Honda Pilot from him over a year ago. He puts on a honest guy act. The car had…read morepower steering extreme damage found by another mechanic. Noise from car started within 48 hours. Returned to him multiple times; also called . He would not take the car back. It Is now shown on BBB that Auto Warehouse is permanently closed. Hope he is No Longer in the Car Sales Industry.