This place is absurdly bad at selling cars. Every individual person is polite and helpful in the…read moremoment, but nobody will EVER follow up on anything. Did he say he would call in the afternoon? No, and he's grumpy that you called to ask. Have you ever bought food from a vending machine and something went wrong with the machine and your bag of chips hung up, not quite dropping down, teasing you in full view but of course the faceless machine can do nothing to help you. That's this place - a vending machine. It would be less frustrating if, in fact, there were no people there so you wouldn't be fooled into thinking that anyone could possibly help you. I ordered a car from another location and it was delivered quickly to Albany. Great. I arrived without an appointment, they acted like I was putting them out, but since I refused to leave they eventually found an unenthusiastic person named Brandon to give me the keys. Drove the car, loved the car, but it had one issue that needed to be corrected. Told them I'd love to buy the car once that was fixed. No worries. A few days later, an employee confirmed that the car was ready for purchase. I drove to Albany (more than an hour from home). Ten minutes away and got a call that the car was NOT in fact even in their lot, it was elsewhere being repaired. The caller offered to comp the fee I had paid to ship the car. Ok, fair enough. Let me know when it will be ready to pick up, please. No word.... no call.... I stopped by the place repairing the car and was told that CarMax had dropped it off days ago and had specifically said that the repair was not rush. Great. But don't worry, employees from around the country will call you at regular intervals to prompt you to purchase the car. I had three employees promise that it was ready to pick up, that it was onsite, ready to go. But it wasn't. Repeated calls to find out when this car would be repaired and ready to purchase. No follow up. I finally got a request from corporate to review my "purchase" which I had not been able to complete yet. I left a similar review there and got a call back from a manager Mo. He apologized and then actually called me when the car was ready. Once Mo was on the job everything went smoothly, and I completed the purchase. I would not go back.

I wanted to buy a used car and had researched three different models (one each from three different…read moremanufacturers) to look at. Not wanting to visit multiple dealerships, I looked on the CarMax website and saw they had a lot of what I wanted. Granted, some were likely in different locations but I thought it was worth stopping in to talk to them, let them know what I wanted, discuss financing, figure out how ordering a vehicle from another location worked, etc. We came on a Thursday afternoon around 2PM. It seemed pretty dead, and upon walking in were warmly greeted. When we said we were looking to buy a car, the two woman behind the desk sort of looked at each other and said they couldn't help us now. If we came back in 90 minutes someone could talk to us. Having our toddler with us, wandering around the lot for that amount of time was a deal breaker. I asked about returning the next day at the same time, and was told they were booked solid but I could return Saturday morning at 9AM. That too was a deal breaker. We left without even having the opportunity to talk to them. I don't know if they only work by appointment; if they were short-staffed that day; if you are supposed to buy the car online first and just go and pick it up; or if they don't care. But it was unlike any other car dealership I have ever been to, where they go out of their way to help you (or at least and sell you a car)!

Super impressed with Hudson Valley Junk. They returned our call within 24 hrs. They were able to…read morepick up a dead car with a flat tire which was stuck in our garage. They would have picked up car next day if we were ready, but they waited for a time that worked for us. Even though we were out of their immediate service area, they came & paid us a fair value for the car. Highly recommend!!

Had a great experience with this company. Called on a Saturday and they sent a tow truck to my…read morehouse within a few hours. John was both professional and friendly. He explained everything clearly and answered my questions. We exchanged the title for some cash and then he quickly secured my minivan to the tow truck and took it away. I will definitely recommend them to others.

Business manager Nick Cordi and salesman John Clay are the best we have EVER dealt with! John is…read moredefinitely not your typical car salesman. He's upfront, honest from the start and beyond friendly. We went in with an "out the door" figure in mind. We were buying a truck and a car and had a trade. Between John and Nick they went above and beyond to get to the number we needed. When Nick came out of his office all we could think is here we go, every excuse in the book why they can't come down to our number. This was not the case! Nick was wonderful!! He was so nice, easy going, friendly and funny. We could not have been happier with the outcome and plan on going back in the near future for one more car. I would highly recommend John to anyone looking for a car. John is at the DePaula dealer down the road (not the satellite office). Make sure you tell him Cindy and Tony sent you.

Out shopping for a car for our daughter. Visited several dealers and have a number of options. BUT…read moreHEADS UP. If you are looking for a used car don't bother to go to DePaula New & PreOwned Cars (DePaula Chevrolet) on Central Ave in Albany because they believe that you should pay the "list price". Even when they say make an offer, when you give them an offer they say oh my manager won't accept that. Well then give me a number they will accept. Then they walk away to talk to the manager for 15 minutes and come back and say we know we will sell it for the "list price so we aren't going to negotiate. And the oh we are already giving you free oil changes and tire rotation for a year and free lifetime NYS Inspections. Really I didn't ask for it and Toyota has been doing that for years and still negotiating the price of the car. REALLY??? Do you know anyone who pays sticker price for a car?? Even if the car is "on sale"? I don't!!! Until now I didn't know a car dealer who wouldn't negotiate. They could have sold it tonight with just a little price adjustment.

Never responded to my inquiry after I took the time to write it, and send it. Not much more to…read moresay-review has to be 85 characters or more.

This place is huge! I can't begin to describe how massive the lot is to this place of junked…read morevehicles. The yard is very neatly organized by make and model so once you find the particular vehicle you are looking for, you will see several to a dozen like it in the immediate area. There are other small junk yards in the area but this place is the largest I've seen in Orange County. If there is another, I have not found it yet.

For about three months we've had to go back to L&M because they kept screwing my 80 year old…read moregrandfather over. First Jim and Dave gave him a Kia Sinada, not even a week of driving the car completely broke. I was driving my grandfather home, and all of a sudden the gas pedal did not work. In that moment the fuckin breaks wouldn't work, it completely died on us. The second car they gave us is working alright at the moment. My grandfather on August 3rd of this month, my grandfather went in because WE HAD AN APPOINTMENT AT 12:00 SCEDUALDED. I didn't end up going because I wasn't feeling well. They've lied to my grandfather's face about they appointment because I wasn't there. THEY HARRASSED HIM BECAUSE I WASN'T THERE TO STOP THEM!!!They were supposed to put 3 tires on my grandfather's car and an oil sensor. If they didn't lie about that part, but they did end up putting the tires on but totally fucked him over on the sensor. They have poor communication issues, and very untrustworthy, they genuinely lie about their cars and services. I've had nothing but sexual harassment from them.... INFRONT OF MY GRANDFATHER!!!! DAVE- "Sit on Jim's lap" genuinely do not go here FOR ANYTHING!!! They will lie about car problems, money, time. Dave my grandmother used to do YOUR MOTHER'S Hair in the home, she's very disappointed in you. Your mother would be rolling in her grave, I know damn well she did not deserve to give birth to such a useless waste of space, air, time. I'll never be able to get those hours back for all the time you wasted instead of getting your fat ass up and telling the honest truth lol.

Great deal on a truck I thought. Then realized the frame was cracked, painted over. I wanted to…read morehelp out a local small business but wouldn't trust them if this is stuff going on.