Had a tree fall and break my windshield. My insurance covered windshields with no deductible. CVG…read moretook my insurance no problem. Had to go to there shop for the replacement and they were prompt, very nice and did a fantastic job. I will use them again. Had lunch at Ralph's while waiting. Great experience

When everything goes quickly and smoothly, it is easy to give a business four or five stars. When,…read morethrough no one's fault, things don't go quite as well, the truth about a business comes out. Capitol Valley glass deserves all five stars because they bent over backwards to make sure that my front door has the clean, sparkly windows that it deserves.

Rock chip? Big crack? Better grab a chair. You'll grow old waiting for your repair…read more We had a cracked windshield and not once, not twice, but THREE TIMES they were no show/no call. To add insult to injury, they lied to our insurance company about contacting us. Shame on Liberty Mutual for using them.

They caused $1,700 damage to our Audi TT. There were little bits of broken glass rolling around in…read morethe car after they replaced the rear window. They said it's not their responsibility to remove all the shards of glass. They also pinched the rubber gasket around the outside of the glass so it split in several places, leaving no seal. They broke the latch on the trunk so it could not close properly. Like a final punch, they installed an aftermarket window that makes it appear there are 2 vehicles instead of one when you look in the rear view mirror. When we asked them to fix their mistakes they said the car needed to go to a body shop. Zero responsibility taken. Would never use Safelite and would never recommend.

Technician replaced my windshield only to break it 10 minutes after installing it. The company did…read morenothing to make it right. They told me I would have to wait an entire week for them to replace/fix their mistake. After I told them this was unacceptable, the rudest customer service rep told me to go to another company. I will be doing so and I recommend nobody use this embarrassment of a company. Your money is best used elsewhere.

Clean, fast, friendly and professional. Stickers back on perfectly. No mess. In and out in less…read morethan an hour. Convenient location.

Great work done fast but extremely nice people. Joe and his son are the kind of people you want…read moreworking on your car. I Will absolutely return to guardian (formerly A Line) for all of my auto glass needs in the future.

A-Line did an excellent job for us. We had a rock hit our windshield in the evening on our way…read morehome from a concert. It cracked the driver's side windshield and slight damage to the trim of our new CRV. Our insurance company recommended a competitor but it would have been an almost month long wait. When I asked for alternatives they gave us A-Line as one choice. So very pleased we went with them. They got us in promptly and they did an excellent job -- very diligent with the replacement and held the vehicle for us ensuring all was dry before driving. Looks good and no leaks. They also went above and beyond. The trim that was damaged did not come with the windshield package and they spent a good amount of time actively looking for the part. Once they obtained it they promptly replaced it at no additional charge for their time to locate the part and replace it. Finally, they were very nice to work with and are nice people.

Has taken 5 trips to shop to get proper part ordered and installed. Communication with customer…read morewas poor and coordination between shop and corporate was also very poor. My inital appointment was rescheduled because 4 techs called out. I went to the shop 2 days later for an appointment because of rain. They told me at that appointment after taking my car into the shop that the wrong part was ordered. They orderd the new part and rescheduled for the follwoing wednesday. I return to the shop in Latham and was told once again the wrong part was ordered. They assurred me the correct part would be there the following Monday and scheduled me for Tuesday between 12 and 5 at my house. On Saturday before my appointment the corporate safelite office called me and asked for a picture of the window that needed to be replaced. They had the vehicle in there shop twice before this. Tuesday arrived and no call/ no show by the technician. I stopped in the shop on Wednesday and was told the part was ordered but had not come in. I asked if she could verify delivery date of the part. She called the local BMW dealer and found out corporate ordering has inquired about the part but did not order/pay for the part. She got corporate to order and pay for the part to be delivered the next day. The part was not delivered on Thursday, but it was delivered on Friday (today) 3+ weeks after initial claim put in. I arrived today at 10:20 AM for my appointment. At 11:30 I was told my car was done and keys were handed to me. I went to look at my car and noticed the there was tape residue from the charsh wrap they placed on the broken window. I went back in to ask about the tape residue and the tech said he tried to remove it but he could not get it off. A second tech came out took the car and removed the residue. Why if you have a customer who is obviously upset and been to the shop atleast 4 times would you not verify the quality of the work before sending back to the customer? The vehicle is fixed and appears rto be done correctly, I am waiting until the first rain or carwash to ensure there are no leaks.

I had two windshields replaced by Safelite the first one was in my Hummer and they broke a trim…read morepiece and told me they didn't do it. Last week I had given them another chance and let them replace the windshield in my Honda and they ruined and destroyed my rearview mirror. I'm going to ask them to replace it. If not, I will follow up with this review.

Replaced windshield in minivan. Service was done promptly in an hour, and new windshield appeared…read moreto be essentially identical to factory OEM except missing manufacturer name. The car was vacuumed clean in affected areas. Overall, very pleased.

Amazing customer service. So fast getting us taken care of when we'd been jerked around by…read moreSafelight for 3 weeks. Can't say enough good things about them!

Needed a small piece of glass cut for a frame and David cut it while I waited (about 2 minutes)…read more He was so pleasant and accommodating. Great customer service!

What initially started as a misunderstanding has turned into a deep appreciation for this local…read moreAlbany gem in the automotive aftermarket industry. Tint King is nestled amongst the various shops on "Car Row" on Central Ave. in Albany, where a variety of shops offer maintenance and aftermarket services. This neighborhood is key to the Car Culture scene in Capitaland and the surrounding Hudson Valley & Berkshires, where dealerships, kwik lubes, audio, rims, and tint all meet in one convenient area. It's no surprise that Reddit's most recommended local shop would be here, and I eagerly made an appointment after trading in a leaky Camaro 2SS for a new S650 Mustang GT. What is a (welcome) surprise is that an independent shop like this would have such a professional presence, with a posh waiting and reception area that clearly has benefited from a designer's touch. Staff are friendly, informative, and professional, and it's clear the business-side of things is well managed. Very straightforward to walk in, review options for every budget and taste, and also refreshing awareness of the "scene" and the politics of tint enforcement. Great counsel in the right, no-hassle-from-the-man option for me. All fine and well, but what about the shop? Adrian's work area is immaculate, as proper shops usually are, with tools and materials readily available for the master's hand. The shop adjoins the waiting area, so you never feel isolated from your vehicle by a fluorescent labyrinth of dealership hallways, and you can hear the work proceeding efficiently. End result is expertly applied tint, and a quality product that won't peel, crack, or fade; one gets the sense that if it did, Adrian would take it personally and make it right. Treat Adrian and staff well, and be sure to keep appointments and confirm the text reminders you receive to prevent any misunderstandings. They run a tight ship, what you would want from a quality installer. After visiting the shop, only one thing left to say: Hail to the King.

I brought my Casita travel trailer to Tint King to get tint added to my windows. Adrian the owner…read morewas able to get me in right away. I was out the door in three and a half hours complete, at a very reasonable price. I love the finished product, great upgrade to my travel trailer.