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AT&T Store

1.9 (13 reviews)
Closed • 11:00 am - 6:00 pm

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7 years ago

Very happy with service I received. CJ made sure all my problems were solved before I left the store.

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Boomer McLoud

Boomer McLoud

3.2(9 reviews)
1.3 mi

I had a very frustrating experience with Boomer McLeod and feel obligated to share it so others can…read morebe aware. I brought my 2018 Tahoe in for what should have been a straightforward audio-related job--upgrading and properly routing power and ground wiring for my system. Instead, this turned into a much bigger issue. After picking up my vehicle, I immediately started experiencing electrical problems that were never present before. My voltage was dropping dangerously low, my stereo system began cutting out, my amp failed, and even unrelated components like my fog lights started acting inconsistently. When I brought the vehicle back, instead of taking accountability, I was told my amp was bad and ended up purchasing a replacement through them. I was also advised that my alternator might be the issue--despite my Tahoe only having around 66k miles--so I spent additional money replacing that as well. None of this resolved the core problem. To make matters worse, when I scanned my vehicle myself, I found multiple BCM (Body Control Module) faults that appeared after they worked on it--something I never had prior. I've made multiple attempts to resolve this directly with them, including reaching out again today after being told the owner would speak with me. Instead, I was told he was unavailable and "getting on a plane," which felt like just another excuse and more runaround. At this point, I'm left with a vehicle that has ongoing electrical issues, money spent on parts I likely didn't need, and no accountability from the shop that caused the problem in the first place. I strongly recommend anyone considering this shop proceed with caution. What started as a simple install turned into a costly and stressful situation with no resolution.

These guys outfitted my just purchased auto from the nearby used dealership, and placed an…read moreoutstanding system in it that I hated to give up when the car's engine overheated and ruined the engine. That was twenty years ago. After being away from the Capital District for 17 years and returning, my newly purchased 2007 had a primitive sound system without a CD player, and being old school, I ordered a good quality Tuner/CD Player from that Crxxxxxxxx company that is celebrating an anniversary this year. I had read a review stating that Boomer McLoud did a lot of installation-only work and still treated you as well as if you had purchased the equipment there. Sure enough, they did the installation in a very reasonable time, and gave me advice on an upgrade in speakers when I could afford them. These guys are true professionals, knowledgeable, and committed to providing superior service. I wouldn't dream of going elsewhere.

Computer Answers - At least the phone # on their sign is correct.

Computer Answers

3.1(22 reviews)
1.3 mi

There are at least four locations in the area for Computer Answers - Albany, Schenectady, Clifton…read morePark, and Bennington, VT. - according to the business card I picked up in the Clifton Park location. If you search online you may also see locations in East Greenbush and Brooklyn. I'm going to describe my experience only at the Clifton Park location. Attention: The phone number listed on Yelp is correct: (518) 383-0313. The number listed on their webpage and all paper generated documents at the Clifton Park store (e.g., claim checks & receipts) is incorrect. They list their business hours as 9 am to 9 pm seven days a week. This does not necessarily mean that they have a technician on duty during those hours. The Clifton Park location shares space with a Smoke Shop which is open during those hours. When I visited the store one afternoon to inquire about bringing my desktop PC in for repair, the employee I spoke with told me I could return that day with it by 6 pm. I did return by 4:30 pm and that employee was not there but a second employee whom I had observed during my earlier visit was able to receive my 3-year-old PC, add me to their customer base, and provide me a claim check. I also picked up one of their business cards from the counter and noticed the next day that it said on the reverse side that new customers could receive a 10% discount. CA makes a point of promoting free diagnosis within 24 to 48 hours. This was emphasized by the first employee I encountered. It being a Tuesday when I brought the PC there, I called them on Thursday afternoon to check on the status. The employee who answered the phone said they had not had a chance to look at my PC since they were very busy. When I asked when I might expect to hear the result of their diagnosis, I was asked if I had paid an "expedited fee." This was the first I was hearing about an additional fee, and it was explained that the fee would allow my PC to leapfrog over other customers who were in the queue. I wondered if that leapfrogging would apply to diagnosis, repairs, or both. I didn't ask, and I didn't inquire how much such a fee would be. I decided to give them until Monday, assuming they did not work on repairing computers over the weekend. Monday afternoon I went to the shop in person to inquire about the status of my PC. On this visit I met Dwayne. He pulled my order up on their database and explained to me what their diagnosis had revealed. He said that my rotary drive with all the software had a problem and needed to be replaced. I said I thought the problem was not with the rotary drive but with the solid state drive that stored all my data since a check disk analysis I had done was successful on the rotary drive but failed on the solid state drive. He assured me that their analysis was accurate, and they could start the transfer of the drive's content to a new drive momentarily. When would it be completed? He seriously doubted it would be finished by 6 pm when he would be leaving. When he came back to work at noon on Tuesday, he would call me. Not having received a phone call by 1 pm on Tuesday, I called them. Dwayne explained that they now had found that the solid state drive also had some sectors that had failed and that drive also needed to be replaced. The transfer process needed to run overnight. He would tell the other staff person to check it out in the morning on Wednesday, and if everything looked good, to reassemble my PC. He would call me when the work was complete. Not having heard from anyone by 1 pm on Wednesday, I called them. Dwayne said my PC was ready for pickup. By 2 pm Wednesday my PC was fully connected at home and the first thing I realized was that all of my data had not been restored to the solid state drive! Instead of cursing, crying, and pulling my hair out, I crossed my fingers and hoped that my practice of backing up the data on that drive nightly to the cloud would successfully now restore the missing files. YES!!! Let this be a lesson to those of you who may be reading this and considering that you can always rely upon someone else to pull you're as* out of the fire when you have a problem. I'm sure if I were familiar with repairing computers I would have saved a lot more money than the 10% on their bill. But you expect to pay them for their experience, available equipment, and the three year warranty that they provided. Either way, $441 before sales tax is either acceptable or unreasonable depending on your perspective. But what was that $18.87 service charge? Addendum: It's now Friday, and the PC has been working just fine since I picked it up on Wednesday and restored the missing data. The phone rings, and who is on the other end? Dwayne! Is he calling to ask me if I'm satisfied with the quality of their work? No. He's letting me know that they just realized that there were additional files that were available to have been restored to my solid state drive.

we got windows 11 installed and since then problems surfaced. Our printer is not recognized because…read morethe driver is not installed. We took the computer to the shop and they were unable to install the driver. We had a technician come to the house and he wasn't able to correct the problem. We made arrangements to have him come back a second time to try to connect as a wired connection, but he didn't come because he could not locate our phone number. We called and made another appointment for yesterday and got no call or visit.

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Computer Answers - Smoke Shop in the front of the store, Computer Answers in the back.

Smoke Shop in the front of the store, Computer Answers in the back.

Computer Answers - Signs on the door are self explanatory.

Signs on the door are self explanatory.

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