A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

From the owner: Come on in and get your phone repaired! Same-day availability! Phone Accessories available for…read morepurchase.

3/28/26 Just had a very unproductive experience with an…read moreextremely rude customer service rep. She seemed absolutely miserable and apparently wanted us to feel the same way. She was rude to someone who also called in a question. Im pretty sure she just wanted to get rid of us and pretended to check inventory, which took all of 2 seconds..and sent us to a different store.

Just left T-Mobile after finally ditching Verizon. Wow! Great service at the Latham location. The…read moretech,Ibrahima, was knowledgeable, patient (I'm 54 and wasn't born with a keyboard in my hand) and kind. He answered all my questions and took his time with ensuring everything was right. My son switched us over from the west coast and the transaction was flawless. I can finally take a call from inside my home now whereas before I could not. KUDOS T-Mobile.

Made appointment online on Samsung website (ubreakifix is their "service partner"). Was quoted a…read moreprice online. When I arrived at the shop in Latham, the agent told me a substantially higher price than the promised price without even looking at my phone. Samsung customer service's explanation was, "it says on the website it may be more expensive based in the technician's in-person evaluation." I could understand this, but the tech gave me the higher price without even looking at the phone.

i Called they said they could help and I showed up just for them to tell me they couldn't help me…read morebecause I didn't have an appointment when I did. My Xbox series x is really dusty, is slow when I open a game or do anything I will just be sitting there waiting to load. I wanted them to tell me what was wrong and what the price would be and I was received with nothing but being rude.

(5/14/2021) UPDATE: So my phone came in and I went to pick…read moreit up Friday after work. When I got there, there were 5-6 others in front of my and only one guy working. He was also named Ben, but not the same Ben that I had worked with earlier. One customer clearly had some mental problems and kept walking around asking customers for their opinions on phones, watches, covers, cases, etc. He wanted to buy stuff but didn't have any money, and everything he said was practically yelling. While Ben tried to help him, he also assisted other customers set up their new phones, change plans, etc. Ben also said that their "hotspot" or "wifi" was down (in the Verizon store!) so things were going really slow. It took 60 minutes for Ben to get to me. He had to transfer each of my pictures and contacts individually because the machine that did it automatically had been removed from the store as it was deemed a "security risk." The transfer took another 20 minutes, during which time Ben helped other customers too. I brought a thick book to read and made real progress while waiting. I can't blame Ben. He was multitasking the best he could, helping regular and "difficult" customers in the process, and was dealing with a broken internet connection. All the same, I have been here twice, they were short-staffed twice, and each time took me an hour or more to get the help I needed. If I was dealing with a mall kiosk that would be one thing, but this store boldly proclaims "VERIZON" on the outside and I expect better from them. They get one star for giving me my free phone, and one star for seemingly only hiring people named "Ben." ------------------------------------------ (5/05/2021) My four year old flip phone was not playing nicely with the new 5G network (apparently my phone preferred 3G networks) so I figured it was time for a new one. My wife received an email from Verizon discussing their new, free flip phone so we headed here after dinner one night. There were a couple of other people in the store, and one family (mother/daughter) were there at least 90 minutes upgrading their phones, transferring data, and signing paperwork. There was only one employee when we went- apparently the other called out- though he was helpful and friendly. His name was also Ben, so I wouldn't have expected anything less. We were there almost an hour ourselves and only 3 total people were helped before us. Apparently, timing is everything. They didn't have the phone I wanted but were willing to order it. I hate feeling stupid, and stores with smart phones do that to me. I hate waiting, and this store made me do that. But, thankfully the other Ben and my wife helped me through. And since I might not need to come back for another four years, I guess I will manage...

There is a reason why this store consistently gets 1 star. Zero stars is more accurate and Marcel…read moreis the reason. Some words that come to mind are: Snide, rude, haughty, disrespectful, snotty, robotic, laissez Faire, miserable...

This is a pretty nondescript Staples. The store is clean and well laid out, and the inventory was…read moregenerally good, though perhaps a little skimpy in places. It feels like the quality of the office furniture is going down, particularly the desks. One thing that surprised me was the lack of employees walking around the store asking customers if they needed any assistance. Prices were typical; some were competitive, others were "you should shop around" prices.

The gal at the counter yelled at me and called me "a very evil person". Just came in to drop off…read moreAmazon. She told me "do not speak to me". I guess courtesy doesn't apply to the customer.

I needed to get some electronic components for a circuit project. Radio Shack is one of the few…read moreplaces around you can get that kind of thing. They people that work there are always kind of dorky. Im convinced that too much time with technology saps a man of his testosterone and renders him soft and unlikely to hook up much. In turn that leaves our Radio Shack employee more time to look at computer porn, get softer, and worry about what version of andriod is running on your phone. Needless to say this kid did not know too much about what I was looking for. They had some of the stuff, but they are moving away from that kind of thing to cell phones and cameras. Circuitry is what most of our modern world is made of, and remarkably tons of this stuff to interact with circuits is out there waiting to be discovered. It takes some time and I'm a beginner, but it's fascinating to know that you can build almost anything you can think of from off the shelf electronic components. geek out.

I've used this store for several years for phone and atypical device/connector needs. Store staff…read moreare very knowledgeable and provide a high level of personal service.

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

Jay is absolutely the best service technician I have ever had the pleasure of using! He went out of…read morehis way to find me the exact OEM screen replacement I needed for my phone and even gave me an opening to have it replaced at his house on a Sunday afternoon! I will definitely refer him to all my friends who might need any kind of electronics service. Once again, he is by far the best! Art S.

I didn't even know a phone could crash! 1 hr and 10 min drive to the most amazing person, Jay, to…read morethe rescue! He was able to restore my phone back to working order(after a full charge) perfectly. Pricing is amazing as well, not taking advantage of an old lady not knowing a thing about cell phone repairs. I can't recommend him enough, worth 10 stars!

I have been using my wife's old tablet a lot lately. Recently, the screen broke (it first made…read moreweird images, then got all pixelated, then finally the tablet wouldn't turn on). We brought it to the mall to see what could be done, and the Best Buy next door pointed us here. The two guys were friendly and suggested that the screen might need to be replaced. They quoted me a price, which seemed high compared to the cost of a new tablet, but there was stuff on this one that I needed so I agreed. I conditioned my approval on the basis that if the new screen wouldn't fix it I didn't want to pay for anything. A couple of days later and they called to say it was fixed. I picked up and brought it home and discovered that most of the screen worked fine but the bottom inch didn't. I talked to them on the phone and they offered to order a new screen. It arrived in a couple of days and they made the switch. The process is somewhat convenient though I wish they had hours later than 7PM during the week. I am pretty busy on the weekends so getting here to drop it off (then pick it up, then drop it off again, then pick it up again) spread the process out a lot longer then I would have liked. They weren't cheap ($160) but they did quote me up front and they were quick and polite.

I can't image why this store doesn't have a better rating. They did an awesome job for me in…read morerepairing my iPhone. I had ATT's warranty company replace the battery in my iPhone 11 and they ended up messing up the screen. Instead of dealing with that hassle a 2nd time, I went next door from the ATT store to FixTeam to see what they could do. Within 20 minutes, Simon and Joe had me walking out of the store with a perfectly functioning phone. They did a bang up job!