A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

From the owner: Come on in and get your phone repaired! Same-day availability! Phone Accessories available for…read morepurchase.

Great job replacing my iPhone cracked screen. They cleaned up the phone & it's working better than…read morewhen I brought it in!

They told me they had the part they needed to fix my phone, and when I showed up, they said they…read moredidn't have it. I called again after a few days and then they said they definitely had itand I should come by in the morning. Because I did not trust them, I called again in the morning to confirm. They told me they did not have it and did not know when they would be getting it in. Since then, every time I call that same number, it goes to an automated message saying that the mobile customer's voicemail box has not been set up. Is this even really a business? Several months later, they sent me an email thanking me for my business and saying thet the repair was complete. THEY NEVER FIXED MY PHONE.

Spectrum Store in Latham, NY…read more I had a wonderful (& very helpful!) customer service experience today at Spectrum's store @ 664 New Loudon Rd, in Latham, NY. Mr. Omar McCray took me immediately, was attentive to my concerns regarding my new router equipment and was able to seamlessly access my Spectrum Account resolving both my issue and additional questions. It was my first time meeting Mr. McCray, a Retail Sales Specialist, but the Spectrum store in Latham now has obtained a new loyal and satisfied customer - me! Thank you, Sorelle Brauth

We've had nothing but trouble from this company ever since we were forced to use their services. I…read moresay torced because we can't not have internet, however we do not have the freedom of choice to choose a different company as our internet provider. This is completely and utterly against the Constitution might I add. We have been long time customers and had a contract start date in august. Anytime there were any cost increases, we were told that they were up to a certain cap, and would only ever occur during our annual billing period. However, right at the very middle of the start of the pandemic in March of 2020, they randomly increased the cost of our services without it being at that point, and after the cap of the highest price that I was told by a representative that I would ever have to pay. We negotiated to have our internet speed increased because we were having intermittent issues in the connection of our internet. No one should ever have buffering past 1995. And yet it is a common daily occurrence for us. We increased our internet speed by a factor of 10 and our internet quality went completely down. We got a spectrum approved modem and updated the Mac address. The representative who was supposed to do this service did not do so and then charged an additional activation fee despite the fact that we had activated to the higher level of internet speed 2 months prior and already paid the activation fee! Another agent waived the fee and refunded it, however we were then told that the modem that we purchased that was on the website, was not good enough and we needed to go get one of theirs from one of their stores and then our internet would no longer have intermittent speed. So we go to the store and get a modem that is spectrum provided. The representative at the store said that everything that needed to be done to activate the modem to our service was completely and utterly finished and all we had to do was hook it up. We get home and we don't have an internet. A fourth 30 minute phone call to spectrum later and we finally do have buffering and laggy pants internet. We are constantly getting messages from all streaming providers saying that the internet is not connecting consistently and we are getting intermittent internet. I do not believe the spectrum robot that tells me that it is not intermittent. After four phone calls I go to call a fifth time when they guaranteed that the internet speed and connection could not possibly be having any issues. They actually have a message that says that they do not have enough people to answer the phone right now probably because everyone is getting this absolutely unethical pack of lies regarding the problems that are happening with the internet speed and connectivity. Case in point a friend of ours had to call spectrum and have them come out three times before they actually found the problem. They kept insisting that there was no problem and yet there was a problem. They just wanted to charge him $50 three times and waste his money. My in-laws also are having the issue of Internet constantly dropping in the middle of the day three times a day. If you have the human right of freedom of Internet choice, please never choose spectrum they are unethical liars who speak as politely and compassionately as possible in order to lie to you and trick you into thinking that everything is okay while being lazy and doing nothing to actually provide the service that you are paying for.. After five phone calls I want my internet price cut in half without any raises for the duration of my time with spectrum as a customer - whether it's one more year or 10 more years I never want the price of my internet to be raised. I have been lied to plenty of times and had to endure through crappy internet speed when my husband and I both work from home! This is absolutely unacceptable and we will not be satisfied unless we have a significant financial guarantee in writing of a reduction of our rate as well as a complete and utter correction of the problem with our internet connectivity and speed. Thank you for reading this review I hope you truly have a marvelous day.

(5/14/2021) UPDATE: So my phone came in and I went to pick…read moreit up Friday after work. When I got there, there were 5-6 others in front of my and only one guy working. He was also named Ben, but not the same Ben that I had worked with earlier. One customer clearly had some mental problems and kept walking around asking customers for their opinions on phones, watches, covers, cases, etc. He wanted to buy stuff but didn't have any money, and everything he said was practically yelling. While Ben tried to help him, he also assisted other customers set up their new phones, change plans, etc. Ben also said that their "hotspot" or "wifi" was down (in the Verizon store!) so things were going really slow. It took 60 minutes for Ben to get to me. He had to transfer each of my pictures and contacts individually because the machine that did it automatically had been removed from the store as it was deemed a "security risk." The transfer took another 20 minutes, during which time Ben helped other customers too. I brought a thick book to read and made real progress while waiting. I can't blame Ben. He was multitasking the best he could, helping regular and "difficult" customers in the process, and was dealing with a broken internet connection. All the same, I have been here twice, they were short-staffed twice, and each time took me an hour or more to get the help I needed. If I was dealing with a mall kiosk that would be one thing, but this store boldly proclaims "VERIZON" on the outside and I expect better from them. They get one star for giving me my free phone, and one star for seemingly only hiring people named "Ben." ------------------------------------------ (5/05/2021) My four year old flip phone was not playing nicely with the new 5G network (apparently my phone preferred 3G networks) so I figured it was time for a new one. My wife received an email from Verizon discussing their new, free flip phone so we headed here after dinner one night. There were a couple of other people in the store, and one family (mother/daughter) were there at least 90 minutes upgrading their phones, transferring data, and signing paperwork. There was only one employee when we went- apparently the other called out- though he was helpful and friendly. His name was also Ben, so I wouldn't have expected anything less. We were there almost an hour ourselves and only 3 total people were helped before us. Apparently, timing is everything. They didn't have the phone I wanted but were willing to order it. I hate feeling stupid, and stores with smart phones do that to me. I hate waiting, and this store made me do that. But, thankfully the other Ben and my wife helped me through. And since I might not need to come back for another four years, I guess I will manage...

There is a reason why this store consistently gets 1 star. Zero stars is more accurate and Marcel…read moreis the reason. Some words that come to mind are: Snide, rude, haughty, disrespectful, snotty, robotic, laissez Faire, miserable...

This is a pretty nondescript Staples. The store is clean and well laid out, and the inventory was…read moregenerally good, though perhaps a little skimpy in places. It feels like the quality of the office furniture is going down, particularly the desks. One thing that surprised me was the lack of employees walking around the store asking customers if they needed any assistance. Prices were typical; some were competitive, others were "you should shop around" prices.

The gal at the counter yelled at me and called me "a very evil person". Just came in to drop off…read moreAmazon. She told me "do not speak to me". I guess courtesy doesn't apply to the customer.

I needed to get some electronic components for a circuit project. Radio Shack is one of the few…read moreplaces around you can get that kind of thing. They people that work there are always kind of dorky. Im convinced that too much time with technology saps a man of his testosterone and renders him soft and unlikely to hook up much. In turn that leaves our Radio Shack employee more time to look at computer porn, get softer, and worry about what version of andriod is running on your phone. Needless to say this kid did not know too much about what I was looking for. They had some of the stuff, but they are moving away from that kind of thing to cell phones and cameras. Circuitry is what most of our modern world is made of, and remarkably tons of this stuff to interact with circuits is out there waiting to be discovered. It takes some time and I'm a beginner, but it's fascinating to know that you can build almost anything you can think of from off the shelf electronic components. geek out.

I've used this store for several years for phone and atypical device/connector needs. Store staff…read moreare very knowledgeable and provide a high level of personal service.

I was recommended to Spaulding by a local business and he very ably helped me transition from MS to…read moreApple. More recently, I took a non working IPod Classes to TJ when others declined to look at it. Competent and personable.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

Jay is absolutely the best service technician I have ever had the pleasure of using! He went out of…read morehis way to find me the exact OEM screen replacement I needed for my phone and even gave me an opening to have it replaced at his house on a Sunday afternoon! I will definitely refer him to all my friends who might need any kind of electronics service. Once again, he is by far the best! Art S.

I didn't even know a phone could crash! 1 hr and 10 min drive to the most amazing person, Jay, to…read morethe rescue! He was able to restore my phone back to working order(after a full charge) perfectly. Pricing is amazing as well, not taking advantage of an old lady not knowing a thing about cell phone repairs. I can't recommend him enough, worth 10 stars!