The gal at the counter yelled at me and called me "a very evil person". Just came in to drop off Amazon. She told me "do not speak to me". I guess courtesy doesn't apply to the customer. read more

This is a pretty nondescript Staples. The store is clean and well laid out, and the inventory was generally good, though perhaps a little skimpy in places. It feels like the quality of the office furniture is going down, particularly the desks. One thing that surprised me was the lack of employees walking around the store asking customers if they needed any assistance. Prices were typical; some were competitive, others were "you should shop around" prices. read more

This Staples is literally a mess. I can't describe the chaos at the service desk properly without inventing a few new adjectives. I'd blame it on staffing but I watched two employees literally doing nothing while the one open line backed up. Kids behind the counter - and I mean that literally, as in elementary age - add a certain piquance to the question "do I trust these people to ship out my stuff out by UPS, much less point me to the tape aisle?" read more

I frequently need copies, and it is always a toss up between going to Staples or Office Max. However, the O.M. in Clifton Park closed so I gave this place a try. The self-service machines worked well (though the toner went out in the middle of my job and it took a couple of minutes to get it replaced and the machine warmed up again) and the auto-stapler didn't miss sheets. I don't remember what I paid, but it seemed reasonable. In and out, quick as can be. Awesome. read more

Print shop is very rude and unhelpful. If they are so busy which I get hire more help so customers can feel valued! And not a burden. Will never go back With exception for one very nice girl with very dark hair read more

Run by mostly ignorant people who don't really know their technology and don't care. Are always too busy to help. Don't care about their custome read more

I go here a lot to acquire business stuff. Things like paper, pens (that always seem to walk away from my desk despite the fact that I am a single person outfit) and all the other trappings of the business world. I tend to find the employees of this particular staples to be helpful, but every time I go in to buy something, like a computer monitor for instance, they always seem to be out of stock and not willing to let display models go. That's why they only get 3 stars. I will have you know that they ARE willing to do price match, so if they have something in the store, don't be afriad to pull something off Amazon Prime and start a price war. You'll win every time - so long as the item you are looking for is in stock, read more

Watch out! They advertise - and have a sign - for $10 off and free shipping on any printer cartridge that is out of stock. It is very hard to track the $10 they take off the sale. A little comes off every item. Silly really. read more

My experience was unbelievable. Needed to have 30 copies black and white double sided fit to page. First person couldn't help me. It was beyond his realm of expertise. Got someone else to help me. He got someone to help him. It took both of them a half hour to shrink the page. They didn't even realize it was double sided. Could not line up the back side. I left a half hour later without any copies. Are you kidding. Did I mention one of the guys was eating his lunch while he was trying to make my copies. Sorry to bother you. What is this world coming to. Bunch of incompetents. read more

Left Staples pretty pissed off today (3 times). I ordered same day business cards (yesterday). I look this morning, and they are still in process. I went to staples to inquire about the cards and the guy pointed to them sitting on the counter and said they just need to be cut. I said "okay, no problem, i'll be right back." I come back a half an hour later, and they're sitting there in the cutting machine. A woman behind the counter just blindly threw them in the box and handed them to me and said i'm all set. I thought it looked like I was missing a lot, so I went to my car and counted. I had less than half of what I ordered. I ordered 250, I only had 120. I went back inside and said i'm missing half of the order and she again, blindly, goes and throws more in the box and says "sorry about that." I said "are you sure this is all of them? Did you count them" and she looks back over at the cutter, and grabs another small stack and puts them in the box. They completely neglected to count these, and were willing to let me walk out of the store not twice, but THREE times with the incorrect amount. It's completely irresponsible to not count the cards, as well as not check the quality. Several of them had a white border around the black background that wasn't supposed to be there. I work in a business where quality control is very important, and you must count things! This is why people wind up ordering things through vistaprint instead. read more

Very accommodating, very friendly service, great printing and banner options. I highly recommend this Staples over the others in the area. Also great for t shirt printing. read more

I come here to print out copies of my email or whatever else I need to print. Very convenient location too!

NEVER GET ANYTHING FIXED HERE!!!! Save yourself time and aggravation. I had them fix a cracked phone screen . . . long story/short, they couldn't turn it back on, then had it sent away for a week. I didn't have my cell phone for a week. They give me a (scratched up) new one without any of my data, phone numbers, or photos. The manager promised to give me $300 for store credit just to get me out of the store. Later, corporate hides behind their contract saying they can damage whatever they please without recompense. Had to return to the store several times and spend hours on the phone to get shifted aside by corporate. Don't use this store! read more

Customer service at this store is nonexistent! I tried to work with the store managers for several weeks to resolve a purchase issue & all I got was a run around. The manager I had to deal with will smile to your face & lie the whole time! Worse customer service I've ever received ANYWHERE EVER. I will never do business with Staples stores he manages. His name is Mark D. No help at all, just lie after lie after lie. The rest of management & staff only care about how much they can get you to spend to save their hours & jobs! NEVER AGAIN. read more

Female supervisor on staff this evening was extremely rude and Not helpful, definitely not customer service oriented. She should be demoted. read more

Store Manager was extremely rude and aggressive! I called in on behalf of a non-profit organization with questions regarding gift card donations. The store manager whose name I believe is Mary was very dismissive. She stated that there was no such program in place. I began to explain that the Staples webpage refers customers to their local store for further questions about the program. She began to laugh and said "why are you calling here asking questions if you have details from the webpage". I told her that I didn't find it funny being that my organization participates in giving back to those who are less fortunate. She only responded with "just send a letter to me then". I was confused because at first she said they didn't offer the program, then she said to send in a request letter. I'm completely disappointed in Staples. Please do not shop at the Latham Store. read more