A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

This place was recommended by the search to have them fix my watch... After responding to my…read moremessage with a phone number to call, I was told they could not help me. I have no idea why they were recommended by the search on this site.

This is a great place they really nice and they repair go to them I will recommend them they are…read morethe best

Got my Samsung galaxy 8 unblocked and unlocked in 4 days.. Had to download lots of things and he…read moredid it via TeamViewer, I needed a lot of 1 on 1 assistance, and I am on another continent.. Concept Williams was impatient and busy but he knew his stuff and he Flashed the phone and did get the job done.. Unblocked and Unlocked.. Great I'm happy.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

Do not come here. Was consistently told by their employees that equipment that 'came with' the plan…read moredidn't add anything to our bill and come to find out that they lied to us. By the time we figured out we've been charged for it, we were over our buyer's remorse time frame. Disappointing, misleading, and dishonest business. Terrible practice.

Only T-Mobile store I will go to! Best service around! Jose was awesome and got us set up with no…read moreproblems and was very thorough with the setup making sure I got everything transferred over from old phones to new ones!!

Rates just keep going up. They clearly want to force old time customers, who were getting fairly…read moredecent rates and discounts, into higher cost plans by reducing discounts. If our current phones weren't locked into Verizon we would be looking into a different carrier.

Avoid this location. The employee we spoke with was insulting and incredibly condescending…read more We were there to upgrade my husband's iPhone 11 to the new iPhone 15. I had a trade-in quote of $830 for the phone through the Verizon Wireless website. Without looking at the phone, the employee we spoke with said he'd give us $400. I told him about the quote on his company's website, and said, "Perhaps it's a different deal online than in the store. I know that has happened before." I showed him the webpage and the quote for the phone. He took the phone out of my hands and said, "You have to read the fine print. You'll only get $400." My husband is an attorney. We're aware of "fine print," and read through it before entering the storefront. To qualify for the trade-in, we knew we'd have to get the next tier plan on his phone at $10 a month & the phone we were looking at would be free. I took our phone back & asked him to read aloud the amount quoted in the fine print. After he did, I told him we'd be taking our business elsewhere. We've been loyal Verizon customers for more than 20 years, probably longer than that employee has been alive. I'm still upset by his condescending tone.

I needed to get some electronic components for a circuit project. Radio Shack is one of the few…read moreplaces around you can get that kind of thing. They people that work there are always kind of dorky. Im convinced that too much time with technology saps a man of his testosterone and renders him soft and unlikely to hook up much. In turn that leaves our Radio Shack employee more time to look at computer porn, get softer, and worry about what version of andriod is running on your phone. Needless to say this kid did not know too much about what I was looking for. They had some of the stuff, but they are moving away from that kind of thing to cell phones and cameras. Circuitry is what most of our modern world is made of, and remarkably tons of this stuff to interact with circuits is out there waiting to be discovered. It takes some time and I'm a beginner, but it's fascinating to know that you can build almost anything you can think of from off the shelf electronic components. geek out.

I've used this store for several years for phone and atypical device/connector needs. Store staff…read moreare very knowledgeable and provide a high level of personal service.

Apple Crossgates continues to be a three-star experience, i.e. not great. We needed a battery for…read moremy wife's otherwise serviceable iPhone 12 and had the impression if we made an appointment and specified we were there for a battery replacement the process would be quick and easy. Instead we waited for an hour, much of what was spent with staff trying to upsell us to a new phone. When we finally convinced them we just wanted a new battery they said it would be another two hours. They managed to sell us an add-on battery pack ($50) through an uncharacteristically clueless salesperson who did not know that it came with a charging cable or that the cable, when discovered in the packaging, was not compatible with our phone.

I've never had an actual positive experience at this location... Back around 2015, I brought in my…read more2012 MacBook Pro which was having some charging issues. The fellow helping me, who had identified himself as a manager, went through all the basic checks which I had already done but still could not find the issue. So he began to dig a little deeper as I sat and watched. Shortly, another customer, a young lady, sat down next to us with the original white 2008 MacBook in pieces in a box. The guy who was helping me,clearly frustrated, finally said he had no idea what the problem was, didn't know what to suggest but that my MacBook was too old for Apple to diagnose or repair.... He then excitedly began to help the young lady with the 2008 MacBook in pieces in a box, stating that the original MacBooks were his personal favorite!! Apparently, my three year old MacBook Pro was "too old" while her seven year old unit was not... I have purchased several other Apple devices here through the years and while the pick up process can sometimes be quick and efficient, it usually is not. What doesn't help is the snotty and dismissive greeters who clearly have better things to do with their time than greet and check-in customers, which is what they are paid to do. It was one such a greeter I experienced today who just simply couldn't seem to be courteous or friendly, despite the store being very quiet, as I attempted to check in my for my appointment; evidently, it's not acceptable to be 8 minutes early. Anyway, she finally managed to do her job and I sat down to await h whatever genius was going to replace the battery in my iPhone. I had made the appointment two days prior after calling to be sure that a battery for my particular phone was in the store to be installed; I was confidently assured that it was, so I booked the appointment using their app. After driving one hour and 15 minutes to this location, I was informed that the battery for my particular phone was not actually in the store and ready to be installed. "But we can order it for you,bro."... Gee, could you? Nothing says we don't value our customers like wasting their time, which was exactly my experience at this location today. Again. Because I've had similar experiences over the years. It's interesting that every single person on staff in the store will gladly tell you that they are the smartest person in the room and know everything about everything. Except that they aren't. What they are is generally rude and condescending, and striving for mediocrity. Not every Apple store is like this, some are better while some are worse, but this one is a consistently poor experience. Unfortunately, nobody seems to care and hey, it's Apple! So they don't need to.