Cancel

    Open app

    Search

    CeX

    2.7 (3 reviews)
    Closed 10:00 am - 9:30 pm

    CeX Photos

    You might also consider

    Recommended Reviews - CeX

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Cex W.

    Cex W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - CeX

    Heroes Hideout - Signing being pushed to February 2024. Almost a year later.

    Heroes Hideout

    (4 reviews)

    Back in October I submitted a substantial payment for an event being sponsored by these hacks, but…read moreNEVER received a refund after the event was canceled. They responded to the initial e-mail in which the refund was requested, stating they would be refunding tickets and we should be hearing from them soon. Now it is March and still no word or refund from them. They do not respond to multiple e-mails nor do they answer their phone during business hours! I am a single parent and that money could be being used to feed my child! This is a disgrace, I urge you to think twice before giving these people a dime, they cannot be trusted!!!

    I ordered a Hulk Hogan auto on 3/20/23 and sent my item in to be signed. Shortly thereafter the…read moresigning was changed from a March deadline to an end of October deadline. Refunds were offered, but I chose to keep my order and support the company. Since I hadn't heard anything, I asked on 12/13/23 when items would be shipped out. Before long the date was changed to 2/15/24 and then to 2/23/24. As I said, things happen, but we're approaching a year now and there was no mention for a couple of months that the date was changed. I'm sitting here thinking the signing has been completed. The signing finally takes place on 2/26/24. At that time we're told items will be done shipping by end of day Friday 3/1/24. On 3/11/24 I ask for a status update on Facebook and am told they're being careful and taking their time with shipping. On 3/18/24 I ask for an update via email. On 3/21/24 I'm told that they're still working on orders and to contact them on Monday if I haven't received tracking. We've officially reached a year since my initial order. I give them even more time than suggested and wait until 3/28/24 to ask for an update. I'm told that my item is with Hogan and should be returned soon and I quote "sometimes, items are missed, and that's what happens" and they offer me a 10% refund once they send the item to me. On 4/1/24 I send an email explaining how dissatisfied I am and breakdown everything that has taken place, like I am now, and state that a refund of $16.00 is unsatisfactory given all that has taken place. By 4/10/24 I'm emailing, posting on Facebook, and DMing the business account because I'm not getting any response when I ask for an update. I legitimately begin to wonder if they've lost my item. I finally receive a response back on the same day stating that the signing is done and there's nothing to worry about. On 4/17/24 I ask for an update. No answer. I ask again on 4/18/24 and am told Hogan's shop is shipping it out on 4/22/24. On 4/29/24 I again ask for an update as I've heard nothing. I'm told that they'll check the status and let me know. "Either way we will make it up to you for the delay". On 5/3/24 my item is shipped to me. I receive it on 5/8/24 and thankfully my item is in good shape and Hogan has added his signature. I send a DM saying I got it back and thank you. I remind them of the compensation mentioned due to this ordeal. I hear nothing. On 5/10/24 I simply send "hello?". They respond and say we will get back to you on Monday. Even the refund got delayed. I hear nothing on Monday. Today, on 5/14/24, I ask for an update and they ask if I would like a small refund or some autographed prints with no mention of who signed them. I want this over. I say I would like whatever refund your able to give. They refund $16.00. I assure you I was kind and courteous throughout this entire ordeal and have all of the receipts to prove it as well as prove my story. 421 days after my order was placed the situation is finally over. After all of the delays before the signing, delays in shipping items back, finding out they completely forgot my item so my signing was delayed even further, delays getting my item back to me after it was actually signed, and even delaying compensating me after telling me multiple times I would be taken care of. All of the negative things that happened with my order was apparently worth $16.00. I'm happy to have my autograph finally, but I will absolutely NEVER do business with Heroes Hideout again and I would advise anyone that asks me against it.

    CeX - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...