Spectrum Store in Latham, NY…read more I had a wonderful (& very helpful!) customer service experience today at Spectrum's store @ 664 New Loudon Rd, in Latham, NY. Mr. Omar McCray took me immediately, was attentive to my concerns regarding my new router equipment and was able to seamlessly access my Spectrum Account resolving both my issue and additional questions. It was my first time meeting Mr. McCray, a Retail Sales Specialist, but the Spectrum store in Latham now has obtained a new loyal and satisfied customer - me! Thank you, Sorelle Brauth

We've had nothing but trouble from this company ever since we were forced to use their services. I…read moresay torced because we can't not have internet, however we do not have the freedom of choice to choose a different company as our internet provider. This is completely and utterly against the Constitution might I add. We have been long time customers and had a contract start date in august. Anytime there were any cost increases, we were told that they were up to a certain cap, and would only ever occur during our annual billing period. However, right at the very middle of the start of the pandemic in March of 2020, they randomly increased the cost of our services without it being at that point, and after the cap of the highest price that I was told by a representative that I would ever have to pay. We negotiated to have our internet speed increased because we were having intermittent issues in the connection of our internet. No one should ever have buffering past 1995. And yet it is a common daily occurrence for us. We increased our internet speed by a factor of 10 and our internet quality went completely down. We got a spectrum approved modem and updated the Mac address. The representative who was supposed to do this service did not do so and then charged an additional activation fee despite the fact that we had activated to the higher level of internet speed 2 months prior and already paid the activation fee! Another agent waived the fee and refunded it, however we were then told that the modem that we purchased that was on the website, was not good enough and we needed to go get one of theirs from one of their stores and then our internet would no longer have intermittent speed. So we go to the store and get a modem that is spectrum provided. The representative at the store said that everything that needed to be done to activate the modem to our service was completely and utterly finished and all we had to do was hook it up. We get home and we don't have an internet. A fourth 30 minute phone call to spectrum later and we finally do have buffering and laggy pants internet. We are constantly getting messages from all streaming providers saying that the internet is not connecting consistently and we are getting intermittent internet. I do not believe the spectrum robot that tells me that it is not intermittent. After four phone calls I go to call a fifth time when they guaranteed that the internet speed and connection could not possibly be having any issues. They actually have a message that says that they do not have enough people to answer the phone right now probably because everyone is getting this absolutely unethical pack of lies regarding the problems that are happening with the internet speed and connectivity. Case in point a friend of ours had to call spectrum and have them come out three times before they actually found the problem. They kept insisting that there was no problem and yet there was a problem. They just wanted to charge him $50 three times and waste his money. My in-laws also are having the issue of Internet constantly dropping in the middle of the day three times a day. If you have the human right of freedom of Internet choice, please never choose spectrum they are unethical liars who speak as politely and compassionately as possible in order to lie to you and trick you into thinking that everything is okay while being lazy and doing nothing to actually provide the service that you are paying for.. After five phone calls I want my internet price cut in half without any raises for the duration of my time with spectrum as a customer - whether it's one more year or 10 more years I never want the price of my internet to be raised. I have been lied to plenty of times and had to endure through crappy internet speed when my husband and I both work from home! This is absolutely unacceptable and we will not be satisfied unless we have a significant financial guarantee in writing of a reduction of our rate as well as a complete and utter correction of the problem with our internet connectivity and speed. Thank you for reading this review I hope you truly have a marvelous day.

I've been to the GameStop at Mohawk Commons several times, both for myself and my kids. It's…read moreconveniently located and clean. The staff is knowledgable and helpful. Prices are about what you'd expect. They've got a good variety of new and used games for every current-gen console, AND for previous generations.

Every headset I ever bought from this gamestop in particular which has been about 5 in total has…read morestopped working about a week or less of use. Last time I went there for a new headset I told them my problem and they told me to get this brand new Hyper X Cloud headset which is top of the line and everyone there uses it, this was a complete waste of $80. It worked for a week and then all of a sudden the microphone decided to start making a constant vibrating sound. Now I can either play without a mic or I can use the mic and not only have my ears ring from the noise, but every person in the game chat also reminds me every second of how bad my mic and headset is. So if I keep my microphone in I usually tend to end up getting muted by everyone or kicked from a lobby. And this is not thr only one that has done this. I bought a $120 turtle beach a couple years ago from this story and I had the same issue. Surprisingly I can get a good gaming headset from any other store that sells it except for this gamestop in particular.

Service was nice…read more Selection was the same as everywhere else Prices on the high side

They are knowledgeable and always ready to help. You are alway able to call ahead to make sure what…read moreyour looking for is in stock

Had 2 rings resized here. They did a good and Michelle was very helpful. I got my rings the…read morefollowing week and were so sparkly. Thank you.

"Knowledgeable, patient, informative and honest." "I felt…read morecompletely comfortable doing business here." Angelo R. Troy, NY

I came here to get my guitar worked on and get the intonation setup. The staff was super friendly,…read morehelpful, and accommodating and at no point did I feel like I was getting ripped off or pushed to buy something I didn't need. While I was there, I spoke to the salesman about some equipment I was considering and he was really helpful and would work on getting me exactly what I wanted. I went to get my guitar setup, got that done and I left considering taking piano lessons. Good place. good people. good vibe. great business.

Very helpful. Nice people! I was In there, searching for gifts for my friends, not knowing what I…read moream even searching for or looking at period they are very helpful and super nice people!

This place is for real. They have it all. Ag equipment, parts and service. They have quality,…read morefriendly people to work with. A great asset to the region.

Horrible Service. We purchased a new mower from Jack Miller…read morefor over $5000 about 5 years ago. It needed some repairs in Aug. '18, called up to see if and when we could bring it in for repairs. JMemployees told us to bring it right in and it would probably take a couple of weeks. Called in Sept. and was spoken to abruptly, called 2 weeks later, again same thing. Called in Oct. and was told they would call us. April 2019 still no call!!!! So, again we make another call....AND we are told.. "oh, I guess we should bring it in for repairs." So, does this mean that for all this time, JMemployees didn't bother to even look at our mower. Called beginning of May, and was told Monday, then Monday, was told Friday, then Friday was told ... and on and on. FINALLY, May 16th we were able to pick it up! Our $500 repair ended up being over $1400. And to add more salt to the wounds, NO JMemployee helped us(which was just our son) load the mower from the back of the yard, where it was blocked by several snowplows. And if JMemployees had put even just a drop of gas in the mower, maybe this would have been an easier task. When we were finally able to mow the deck fell off and the gas tank was not replaced, as we had thought, it was just a terrible caulking job. VERY, VERY DISAPPOINTED!

great service at Noirs. Noir a great person to deal with, Have…read more bought watches to have battery replaced and reasonable charge.

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!