Service? What service... such a missed opportunity! ZERO welcome.... We silently ordered... the cashier has zero personality, more robotic than not... was she new? Did she care? We had her repeat whatever she said (twice), but we still had no idea what she said! The employee asked my husband, "What sauce?" he ordered Bo-sauce & Honey mustard Quickly served our order; there were no other customers in the restaurant. The tables were clean, so the seats were "plenty'. Chicken was great, light, and crispy. The fries fell short, they were cold and not even a real order.... it was more like a 1/2 order. Then, I took a peek at the receipt... WHAT? They charged us .49 cents for the 2nd sauce (no mention of it at all!), such a lost opportunity to build customer loyalty. So, if you order a 3-piece, you get ONE sauce... If you order a 5-piece.... You get ONE sauce!! Oh, don't bother telling your customers, "Thanks, thank you, we appreciate you..." NOTHING!!! Someone (maybe the team) needs (BASIC) customer service training!! read more

Bojangles - Crispy goodness! - Fast Food Near Me - Wylie, Texas

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The Bojangles here is really good. The customer service is excellent. The breakfast Bo-rito with the hash browns is really good. It came out hot and fresh. The hash browns were crispy and delicious. I would definitely come here again. Ranch is 10/10 read more

I have to start by saying I'm sad I didn't get a pic of the food, bc I was so hungry, I devoured it so fast!! I was greeted immediately as I entered the location, as I perused the menu, I had a few questions which were quickly answered and my ordered was quickly placed. I was asked my name for the order, and told it would be brought to me. As I sat down, I watched and heard how the staff all worked together, and they work extremely well together, I believe it was the manager on duty that was working the front register. He was amazing with every person that came through the door, seemed to even know some regulars. Before I knew it, my ordered was being placed in front of me, hot and fresh, smelling amazing!! I ordered the kids meal bc I just wanted a small snack. Came with two chicken tenders, fries and a biscuit, and got a side of gravy. Everything was so good! Very well seasoned, the chicken was fresh out the fryer, bc it was super hot, and crunchy and juicy! It was sooo good, and the gravy is a good country gravy, not too salty, and just right. The fries seasoned well and the biscuit nice and fluffy on the inside! This was a great visit, I've only had bojangles once before, many many years ago. This visit has definitely made me want to become a repeat customer. I believe another manager or owner came in as well; and checked on everyone, and how their food was. Customer service lacks in so many places now a days, but here, it was absolutely phenomenal! read more

Great restaurant! Serving signature fried chicken tenders and sandwiches. The best biscuits married to outstanding chicken. Kirby Dolliole is the franchisee owner from New Orleans and greets you with a smile and hardy welcome. The man knows chicken and dirty rice . He practices random acts of kindness and welcomes many diners by name. Very impressive. His staff are well trained and focused on Good food and service. The menu is simple yet rich with combinations. The chicken biscuit and sandwich were delicious. Every side was a compliment to the core chicken meal. The southern gravy went well with the biscuits. The sweet tea was a highlight. If you are looking for a better choice in the chicken restaurant business , this is it. Make a visit soon to experience it for yourself. See you there! read more

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We were blessed to have Kirby help us and her took excellent care of us! From helping me claim the free chicken sandwich (had to be used on app) to checking up on us a few times and excellent food. Lots and chicken and bacon on the salad, best hash browns, and one of a kind blueberry cookie! read more

I was very disappointed with my experience. My order was incomplete because the sauces I paid for were missing. While mistakes happen, what was most disappointing was how the situation was handled. When I returned to the restaurant, I was told it was "just" sauce, even though I had paid for it. Instead of feeling like my concerns mattered, I felt dismissed. To make matters worse, after driving back, I was given the wrong sauce, and the restaurant was also out of honey for the biscuits. This was my second time using the drive-thru, so there may be an opportunity to improve order accuracy before customers leave. I've been a frequent customer, but because of the poor customer service and the way this issue was handled, this visit will likely be my last. I genuinely hope the restaurant continues to do well, and I hope other customers don't have to make a return trip for missing items that should have been included with their order. read more

I don't know what is going on with this place. We ordered five piece with fries and the chicken tenders are getting smaller and they gave me the smallest gravy ever. It's probably not even big enough for two tenders. Very disappointing. read more

I have heard a lot of hype about bojangles when they came to Dallas and they opened one really close to me. I ordered their chicken sandwich and got the peach honey pepper sauce. I ordered to go so my order was available in a bag by the time I got there. The sandwich looked decently good but the taste didn't correlate. The chicken sandwich was pretty dry. The batter was thick as well. There was some mayo in it but it didn't contribute much to the sandwich. I tried the peach honey pepper sauce but it wasn't enough to save it. The sauce tasted a little dimmed, I thought it was going to be stronger. Sad to say I was disappointed. I will probably come again and try their fried chicken, what they're known for read more

Bojangles - Peach Honey Pepper Sauce - Fast Food Near Me - Wylie, Texas

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Everything is great we love bojangles better than canes . Pretty cheap regrading you get a pretty decent size side and a drink . The staff just makes it so much better they are so sweet . My boyfriend and I come every week and you just really can't go wrong here makes me see CFA differently too read more

Bojangles - 4pc Bo's Chicken Tenders Combo with Poppi - Fast Food Near Me - Wylie, Texas

Took a trip to Wylie to try Bojangles for the first time. Not too impressed. Their chicken was okay but nothing special and may be a bit spicy for kids. Biscuits were nothing like buttery soft made from scratch...wouldn't be surprised if pre-made. The girl kept quoting our order wrong. Additionally, nowhere does it say fixins are an additional $0.39, despite the overhead menu indicating kids meals include biscuits, fixin, and drink. Even the regular meals include fixins or fries, and NO mention of additional $0.39 charge for fixins. So we were charged extra 3x for fixins, and thus minus a star. Better chicken around Dallas or chains; not wasting 2+ gallons of gas again. read more

My boyfriend and I were picking up food through the drive thru to take home to his family. His mom is a teacher and was given a teachers coupon. They wouldn't allow him to use the coupon and refused to return it. The employee was very disrespectful to us and accused us of lying and stealing. read more

Just left for Lunch, (first timer) loved the food. Crunchy, flavorful Chicken Tenders. The fixin's were also tasty, even the Strawberry Cobbler we tried. Wife liked the breakfast biscuit( sausage) she got, even the "rounds" were good. We will be going back! read more

Great chicken and fries. Stays crispy through the car ride. The spicy level is below mild so it's very bearable read more

Bojangles - Fast Food Near Me - Wylie, Texas

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Yay! I am so happy that Bojangles has opened up in DFW!!! The staff were so nice (drive through operator, cashier, and food drop off clerk)! Short wait to get through the drive through on a Thursday evening around 6:30 pm. The food was absolutely delicious. No, the chicken was NOT spicy. It had the perfect amount of seasoning! The pepper jelly sauce was amazing! I will definitely be coming here again! I wish them all the success! read more

I stopped in randomly on Friday to check it out having I never been to Bojangles. I had other food on my mind at the time. I was talking to a gentleman named Rodger who I believe was the manager and he let me sample one of the smaller chicken strips. It was delicious and a good size and the spices were delicious. There were bigger ones but it was meant for me to sample and because of that I will definitely be coming back for that and the Mac and cheese. Sometimes a simple sample pays off and in my case I can't wait to go back read more

The chicken was not dry at all. It was a little spicy. The flavor was good. I got the tenders, baked mac and cheese, and sweet tea. I also got the southern gravy biscuit. The gravy was delicious and the biscuits was soft. I'd say better than Braum's. The chicken tenders better than Raising Cane's. The Tea was a a little strong for my liking. It was sweet. Baked Mac and Cheese decent. Hubby went in and ordered it for to go. The customer service was amazing. Our order was correct and the lay out was awesome. read more

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Best fast food chicken tenders around. They are flavorful and the size is not measley like Canes. Absolutely will continue to come here!

Shiit tasting. The batter was powdery. Literally I tasted powder and chalky. The tenders (only tenders and not actually chicken pieces) were not tenders. It's a chicken breast sliced into strips which were differing sizes and is NOT the same as actual tenders. The gravy I asked for was so thick it was almost plaster. Will never go back. read more

My first time ever at a Bojangles. Considering it was a weekend afternoon and this location had just opened up recently I thought it might be busy. It wasn't. Maybe I should have taken that as a sign. The dining area is small, but was pretty clean so I appreciate that. The service was good, so that's also a plus. But the food ... Well, I ordered a 4 piece chicken tender meal. It came with a biscuit, fries and a medium drink, and after tax was over $12.00. I'm not much of a biscuit person but this one was ok. There wasn't any butter that came along with my meal box, nor did I see any at the drink/eating utensil station. No knives to be seen there either, so I guess you just eat the biscuit as is (which I did) or have to ask for butter and a knife at the counter. Oh well, no big deal. The fries were seasoned with seasoned salt, but with about twice as much as needed. I didn't finish them they were so salty. The chicken ended up being what I hoped it wouldn't be ... wayyyyyy too much batter. Seemed like a 4 piece batter meal with small bits of chicken in it. I ended up picking most of the batter off and eating it that way. What little chicken that I could find inside was ok, fairly moist and of decent quality. But sheesh, this had about 5 times the amount of batter that it needed. Do some people actually like their chicken this way? I sure don't. Like I said, it felt more like a 4 piece batter meal. Pros: The service and cleanliness of the place. Cons: The food could have been so much better if they'd go easy on the salt on the fries and give you more chicken than batter. Have to say, at over $12.00 for this I feel like I didn't get my money's worth. read more

Bojangles - "Heyyyyy, batter batter! - Fast Food Near Me - Wylie, Texas

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Drive through service is quick, food is okay. I like the breading on the chicken, it's just meh y'know? Insane to me that they don't offer a spicy option for the chicken, that would bring so many more people. No reason go here over Layne's, Popeye's, or Canes in my opinion! read more

Fast food chicken.... It is what it is, very tasty and better than other chicken Venus on the same street. Why give a poor rating on fast food, it is fast food. What do you really except? For quick counter service spot, it is very damn good! read more

3/10/24: Stopped by this new location to pick up dinner. I placed the order with Brandon, and I felt that he was doing a great job. Got my food, drove home, and discovered that he had forgotten my 2 Bo-Berry Biscuits. I ended up driving back, the doors were closed, but there were customers leaving. I told Brandon and a female staff worker what happened, and she apologized and made it right. I've been to this location a couple of times before and didn't have any issues. I understand that mistakes happen, but I didn't like that I got all the way home and had to return for a missing item. read more

A few years ago, my job took me to Durham, NC, for a few days to a week every month. I'm southern, so biscuits and fried chicken are fundamental elements of my culinary territory. I would have Bo's biscuits for breakfast at least once every visit and sometimes a fried chicken dinner, too. I have a history of three dozen or more visits to the original North Carolina format stores with a full menu. My familiarity with the source is why the two stars. I waited a few weeks to try one, it's 30 miles to Wylie I'll sum up my whole visit in a simple statement: Texas does not yet have any real Bojangles. You have a fifth of the full menu, and even the iced tea tastes different. I wonder if franchising has allowed this lower-function type of store to rapidly expand the chain, as this looks to be a lower-cost setup than the older Durham stores. This will prove to be a mistake. Sorry, but the Texas version is not up to par. read more

Chicken was very juicy and flavorful!! The Mac n cheese was alright the portion was smaller than expected. Fries had a good seasoning, and the biscuit was delicious. Fluffy on the inside but crunchy on the outside, and not dry! Also costumer service was 10/10!! William took our order and made us laugh lol!! One thing we didn't like was that there was no Coke products only Pepsi products! Also the dinning room was very small fits only 60 people. I would recommend!!! read more

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I've had a good experience with them so far but today I ordered an extra side of Mac and cheese and didn't notice it was missing until I got home. I've been calling them for 20 minutes but the line is busy. read more

DECEIT at this location: $0.39 upcharge for ordering a FIXIN with your tenders even though menu board says a FIXIN comes with the meal!! Even the employees recognize this, but have been directed by mgmt to charge this. Tenders only, no chicken by the piece (breast, wing thigh, leg). Chicken had good flavor in the coating, good crunch, tenders were sizeable compared to Cane's. Cole slaw was tasty without being too sweet. I'll go again if the mgmt decides to quit deceptively overcharging the customer. read more

Very disappointing. I was expecting fried chicken and all they have. Is chicken fingers. They also want you to buy complete meals. I wanted chicken only. I used to have it on the East Coast and it was great. I drove 10 miles to get it. I was upset and turned around and left. Went to Chicken Express down the street. read more

Service is very poor. I'm not sure if it's because they're not able to handle the traffic? I've tried ordering twice and each time the order was incorrect. The restaurant is very small and plain. Very typical for a fast food restaurant. The food and menu is limited, only sandwich and chicken strips menus with a Cajun flavor. The chicken strips and fry's had flavor but were over cooked. The peach cobbler biscuit dessert . I'm not sure what they wee thinking! I was charged for a pimento sauce that's not even available and then was told to call customer service that directed me to send them an email! I was told this is not a full service restaurant but a downgrade version of the original restaurant. Nothing like what I experienced on the East Coast. read more

Its not bad. Expected more really. I tried their chicken strip they were really good. But I wished they had gravy. What kinda chicken strip place doesn't have gravy?! Well i guess raising caines... guess why I don't go there either lol... Overall not bad. The main items they sell is chicken strip, chicken sandwiches and biscuits. And like 4 or 5 sides thats pretty much it. Hopefully they add more to the menu. Service was really good tho read more

For the life of themThey cannot put in the bag which you ask them to put in the bag. Why would I order a biscuit and gravy and have to ask for plastic wear? Then when you two ask, they still don't put it in the bag. Every single time. Then if you tell them that they didn't put it in the bag, they argue with you. Today I asked for plastic wear and ketchup. I got about five packages of mustard, two grape.Jellies and one ketchup. It really is ridiculous. read more

Chicken is good, biscuits are really good. Sides are average outside of the fries which are flavorful. Honey mustard sauce is fantastic - different than the usual. The peach-honey-pepper sauce is pretty good, too. Breakfast until 2pm is a plus! We were disappointed that they didn't have bone-in chicken as is shown on their website, but it's worth trying so you can decide for yourself. read more

Food was hot and fresh. Very good. Seeing how it's their first day, there was a mistake. Went back about an hour later and they made it right without hesitation. read more

This is hands down the worst chicken I've ever had. Way too much batter and the flavor is awful. Even the bread on the buns is bad. Why the hell bring a subpar chicken restaurant to a town swarming with chicken places?? read more

My first time experience at Bojangles here in Wylie, Tx was amazing. Wonderful service, most attentive and friendly management and helpful staff. I order the chicken biscuit sandwich which was delicious. I will be returning back soon to try other items that are on the menu. read more

We came for lunch on the Fourth of July. This was definitely not your average fast food chicken place! Food was delicious, the customer service was top notch and it's super clean inside! Our family was impressed and will definitely be back! read more

First time ever at Bojangles and to try the new location in Wylie. Not a fan at all. They do not offer bone in fried chicken, only boneless everything. Bland flavor, dipping sauce is terrible and they are over priced - we won't be back. Not a lot of customers. Must be designed for teenagers or younger and with only a couple tables to set at inside. read more

I wish you could just buy the tenders with no sides or drink. Not a fan of dirty rice.

Look I'm not going to leave a bad review but you need to know you have an issue putting sauces in your togos. Family pack was last order with Buffalo and gravy. The way it's packaged you can't really check before leaving the drive thru. Food is good and glad you're in the area but get it right. read more

So tried Bojangles for the first time today. Really didn't know anything about it except what I saw online. Get there and they have like half the menu that's posted online. That's ok, they just opened and we prefer chicken strips anyway. Ordered 12 strips family meal and 2 peach cobbler. Total $43.00. That's a bit steep in my opinion Chicken: way spicy. Couldn't feed it to the kids and nowhere on their menu does it mention that it's spicy. They need to warn people. Mac and cheese and coleslaw: was good Biscuits: fresh but why do they have salt on top? Cobbler: they should be ashamed of themselves calling this like grandma made. No self respecting grandma would place a dab of canned peach pie filling on top of a cold dry biscuit and call it cobbler. The two stars are for how nice the staff are in the drive through and for the Mac and cheese. We have enough other chicken choices in Wylie to not bother going back. read more

Meh, not cool when you have one menu online and another at the store. Edible but nothing special to me, chicken is too spicy for kids who are probably the target audience. read more