5 stars for dry cleaning. 2 stars for alterations. Prices are very reasonable and service is…read morefriendly. I will be back with my dry cleaning but not my alterations. I brought in a formal dress to be hemmed and a pile of dry cleaning. I needed them done in a week. Our dry cleaning was perfect. The alteration job was done at a very reasonable price, but the edge of the garment and the stitching were both noticeably crooked. I needed it for an event, and I knew there wouldn't be time to fix it, so I did not formerly complain. However, I would not recommend this business for alterations. I would recommend it for dry cleaning though.

At the beginning of the month, I had three shirts laundered and pressed and the total was $18.00…read more($6.00 per shirt) two weeks later I had the same shirts, not different shirts, not dirtier shirts, the exact same three shirts laundered again along with one pair of slacks and the total was $40.00. When I questioned this, I was told it was $10.00 per shirt and $10.00 for the slacks. When I explained to the person at the counter that I had the exact same shirts laundered two weeks earlier and it was $6.00 per shirt I was told "I don't know, I just work here" If you want to charge the beyond ridiculous price of $10.00 per shirt, knock yourself out, but to charge $6.00 per shirt one day and $10.00 per shirt the next, is beyond dishonest and completely unethical! I guess I now know where the saying "taken to the cleaners" comes from! I will not be back!

They do a great effort to keep my clothes well washed and pressed. They keep my uniforms neat and…read moretidy. Hours are great and almost every time my clothes are ready a day early. Service is super fast, friendly and professional. Great value for dry clea

Deanna gave very nice customer service. My clothes were ready on time. Stains were removed. I…read moredon't trust anyone else in town. They have a reliable, reputable business. Deanna knows all her customers by name.

I dropped off 2 suits,, a tuxedo, a dress, and 2 gowns. I was told my order would be ready Tuesday…read moreat 4:00. I went in Weds, at 10:00. I was told the dress shirts weren't in the store yet. but should be there later in the day. I had a busy day, and asked to have them delivered - they messed up, not me. She told me she would check with her supervisor and call me. No call. I called back, and they told me that they wouldn't deliver without a charge - and not until Friday. $175.00 cleaning bill. Ridiculous. We won't be back.

This review is for their tailoring department. I wish I would have don't more research on tailors…read moreand prices. They did a good job....but is was SUPER EXPENSIVE. The dress I needed tailored cost about as much as the tailoring job I wanted. I would use them again but for dry cleaning only.

Pick up and delivery were on time. And the cleaning was perfect!!!! Pricing was also perfect!…read more Consistent excellence is what matters to me!

Quick, solid service, and at a reasonable price. Got my uniform ironed and it was delivered on time.read more

Amazing service very inexpensive and amazing team! Felt very clean and a good environment for…read moreworkers!

My husband has trusted this cleaners with his suits & clothing for over 25 years, & I've personally…read morebeen a customer for the past 8 years. Unfortunately, our recent experience was extremely disappointing & honestly shocking. I brought in a brand-new dress months ago for cleaning. When I recently took it out of the plastic wrapping to wear for the first time, I discovered a large stain that was not there before. I had never worn the dress prior to that moment. When I first called, there was no answer. Carmen later called me back, but after listening to my concern for less than a minute, she interrupted to say she was not working that day, that she was busy, & that she would call me back later. That call never came. On April 20, 2026 at approximately 11:55 AM, my husband & I called her back & had her on a three-way call. As my husband calmly tried to ask why she never followed up or addressed the issue, she immediately became defensive. Without attempting to resolve anything, she abruptly decided that she would no longer accept us as customers after all these years of our loyalty to her business. What makes this even more disappointing is that this isn't the first concerning interaction. On a recent visit, she told my husband that many of his suits were "too old" & that she would no longer clean or press them. We respected her concerns & handled that conversation calmly & maturely. My husband even agreed to replace older suits & continue bringing in newer items. However, when we raised a valid concern about a stain on a brand-new dress, an item that had been left in her possession for months & only returned when the last time my husband & I picked up his clothes she informed him to take it home, we were met with defensiveness & dismissal instead of professionalism. A good business is built on accountability, communication, & respect for its customers. Long-term, loyal clients should not be dismissed out of frustration or sensitivity when raising a legitimate concern. Instead of resolving the issue, the owner chose to react emotionally, refuse responsibility, & end a 25+ year customer relationship. It is also worth noting that services are priced at a premium, yet customers are often pushed toward full dry cleaning rather than simple pressing, increasing the cost significantly. In this case, we paid a high price for a service that resulted in damage & no accountability. As an observation, over the many years we have been customers, there have been no noticeable upgrades to equipment or delivery vehicles. We were also informed that another location had closed. Customers can draw their own conclusions from that regarding how the business has been managed over time. Based on this experience, I cannot recommend this cleaners. If I could I would not even place one star

OH ME OH MY. I'm not even sure what to say about this place except that I won't return and I don't…read moreknow where the owners are. I dropped off a little girls knee length dress on Monday the 16th. I was told by an older female employee that it would be back in on Wednesday the 18th and I could come pick it up. I went into the cleaners at 2:30 on the 18th and was told by a 2nd female employee it wasnt back yet. She said that the clothes don't come back until 4:30. The first employee neglected to tell me that information and it is not posted anywhere. This meant that I'd have to come back the next day since I had to return to work. I went back on the 20th since I didn't have a chance on the 19th. The dress was back and the 2nd employee was working again. She told me the total came to $16.00!!!!!!!!! Are you kidding me? For a little girls knee length dress? I couldnt believe this total. I will admit that I never asked for a quote but I was also never told how much it would be. This dress would have been no more than $5.00 at a multitude of cleaners in Sparks. They don't have any kind of rates posted and it never even occured to me that they would ask so much. I told the 2nd employee I just can't pay that much money and asked her to have the owners call me on Monday when they get in. She said she would leave a note for them. As of yesterday I had not heard from the owners. I called them at 11:30 and spoke to the same (2nd) employee - she said that she will try to call them and call me back. I didnt hear anything back until 4:30 that evening via voicemail and had to call back today (the 25th). She said that the owners are going to split it and we can settle on a price of $8.00. That's fine I told her. Offelia is the name of the 2nd employee. Offelia is the best asset they have. She was great and the only reason I am donig 2 stars instead of 1. She was polite and really tried everything she could to make her customer happy. I will still find another dry cleaner with better communication and better prices.

I'm pretty sure the the owners never leave! They are always so friendly and have amazing…read morememories...they always ask about our babies or whatever we last chatted about. The service is fast and they do a great job. Only reason I took off one star is b/c the prices are a bit steep, I've never seen coupons and they don't offer a Frequent Customer program or anything. Also, we always bring our hangars back...a small credit or something would be a nice gesture. I think we are used to larger city "amenities" (examples above), however, they are so nice and dependable the pros outweigh the cons. :) Although not their fault, I am often hustled by beggars when I drop off/pick up clothes...it's a gross parking lot.

Very friendly and fast service. Decent prices. Convenient location…read more Never had a problem with damaged clothes or anything like that. They even try to accommodate you if you need your clothes ready sooner than usual.

They destroyed our $200+ comforter with the horrid smelling chemicals they use. We tried to air it…read moreout outside for over a week and it still smelled like some overpowering detergent smell. I would stay far away from this business. I won't even trust them with our dry cleaning for fear they'll destroy, via smelly detergent/chemicals, all of our clothes. This business review section should really be separated because of the new ownership. The previous owners were great, but the new ownership seems to not care and this cleaner is a complete 180 (in a negative way) from the old business. Same name, much worse company.

I went here recently to get some stuff dry cleaned, and was very happy with the service. I was…read moregreeted with a warm welcome and dropping off. My clothing was very quick and efficient. Afterwards, I was given a ticket as well as text communications and updates on the status of my clothing. Overall great spot to get your stuff dry cleaned. My stuff was very clean and it was done in a very short amount of time. Highly recommend this place.

The best and most reasonably priced laundry/Dry Cleaners around. Reno is a small town with an even…read moresmaller choice of Dry Cleaners to choose from. By far, Dry Cleaners Express is the best choice out of all of them. They pick up and deliver at no charge over a large area. The owner is very hands on and cares about his customers, as well as his employees. That in itself is hard to come by nowadays. I dare you to find a quality dry cleaner, with reasonable prices, sweet-smelling clothes, and free pick-up and delivery in the Reno area. I always tell my friends, Try It, You'll Like It!!