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    Bluewave Pools & Spas

    3.4 (60 reviews)
    Closed 8:00 am - 4:00 pm
    Updated over 3 months ago

    Services - Bluewave Pools & Spas

    Pool installation

    Bluewave Pools & Spas Photos

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    Brian H.

    First off, you have a lot of choices in the valley to choose from when building a pool. We got 5 bids before electing to go with blue wave based on their design which aligned with our desires. However the rep we dealt with quit, and we had to reach out to the management to get assigned another rep who had to redo the entire bid. That should have been our first red flag. Fast forward 15 months, when our pool was finally filled. In that window we dealt with sub contractor after subcontractor who would show up unannounced or sometimes not when scheduled. Some of the subcontractors were upset either by the amount of work, or the lack of communication from Blue wave. Often times, I as the customer, would have to talk them down or explain exactly what work was to be done. Furthermore, once our pool was "complete" it took an additional 2 months for the correct salt cell (a Pentair product) that we had purchased to be installed rather than the salt system they tried to install (an unfamiliar brand). Luckily we reviewed our contact and bid and held them to the product they agreed to install. We've now had the pool for 1.5 years and have noticed tile cracking and breaking, cracks in the grout, several large cracks in the decking that they've attempted to repair--even before the pool was filled. Dealing with their warranty department has been a challenge to say the least. I've waited to write this review for along time hoping they would step up and take care of a customer, but that was wishful thinking. I'm glad people are happy with them, but I cannot say the same. I literally had to hold their feet to the fire to get things accomplished--and I'll likely have to do the same with their warranty department. Be careful with who you go with.

    This is how the treated our patio furniture!!

    Worst pool building experience we could have ever imagined. We broke ground in February. Builder promised we would done by July 4th...but it is November, and we still aren't complete. Do yourself a favor...stay away!

    John has managed to create a company that is a rare gem these days. When talking to John, you can see that his business is his passion and the amount that you spent on your pool doesn't change the quality and the attention you get from him and his staff. When we went in to Blue Wave ,my husband and I had a vision of designing a pool that could work for our young children and grow with them throughout the years. After the pool was completed we had a couple things that came up and Bluewave was quick to respond and get the problems fixed correctly. They kept everything organized and kept us in the loop as things got scheduled. On several occasions John came out himself to check on things and walk us through our concerns. Through this process he has become a great friend and Someone we trust.

    Lights

    Thank you for a pool we're going to enjoy for a long time. Steve made the process painless . Building a pool with supply chains interrupted was difficult. Over all we love the finish product. Pool is done by blue wave . Landscaping by tree brothers .

    Finished Pool
    Bryan B.

    We came to work with Blue wave through our home builder and lender. We loved the design and how they were willing to meet with us later in the evening as we couldn't meet under "normal" business hours. From the beginning they were very flexible with us on that. Were their issues, yes. We have built pools with other companies but I believe it was just the perfect storm right now. Pool builders are in such demand and trades just can't keep up. When we brought up our issues or concerns Cindy was quick to get us an answer and potential solutions for the problems. Our site super was Jason. He was our favorite person to work with in the whole process. He was a joy to talk with, always explained the process and what was going to happen next. He even got his supervisor involved (Shane) when needed. The pool came together great. It did take longer than promised (not uncommon right now) I worked in construction so I get it. We'd rather it not be rushed and get done right. All issues were fixed when brought up and we are very happy with the final outcome. Don't be afraid to use Blue Wave, they got the job done and we are very happy! To Cindy and Jason at Blue wave, a huge thank you!!!

    Just can't say enough! Highly recommend these folks. From start to finish nothing but professionalism. Our pool is beautiful, communication was excellent, as was response. Every single crew that came to our house was friendly, neat, courteous and did a phenomenal job. Thank you Steve for a great design that fit our backyard and its considerations, thank you John for over seeing and assisting us, thank you Shane for your promptness knowledge and of course to Michell for her communication and promptness. We have a perfect pool no issues of any kind. You can call the rest but you will end up with the best right here. I don't normally do reviews however when one is duly required whether positive or not, I will. These folks get a big 5 star from us. Now to get the yard completed. Oh Fun, almost done.

    Lap pool with water feature
    Clare C.

    We decided to use Blue Wave on the recommendation of our daughter's father in law who had had a really nice pool built. We also did our due diligence and got quotes and proposals by a couple of other pool builders. Steve came out to measure up and do our pool design. He listened to everything we said and was able to incorporate it all into a beautiful pool. We love our backyard, and because we have a good sized side yard that is where we wanted to put it, even with the zero lot line design of our community's houses Steve was able to do this in a way that worked well. We were looking for a pool that my husband could do laps in, I could float around in, and our grandkids could play in-with a seat down the entire length of one side, along with a big bench area. The pool in total was 40ft x 10.5ft, and included a waterfall, and we added on additional travertine decking and a pergola. Once we had decided on the design, Steve went through every single feature and pool option to make sure we knew what each item was and what would work best for us, to get our final quote. After signing the contract, the most annoying part of the process commenced. This was not the fault of Blue Wave, we just happen to live in a county island so Maricopa County was in charge of issuing the pool permit-with the longest waits for approval, and it didn't help that we were also building a golf cart garage at the same time. Other cities in metro Phoenix will allow for the hole to be dug prior to the permit being issued so they get a head start and reduce the total length of time for the whole process from start to finish-not so in a county island. However, as they will tell you, pool construction will take 6-8 months from the time you have your hole dug. For us it was 6 months. Yes, it is frustrating to have piles of earth around the construction area, but there's nothing you can do about that. What I will say about Blue Wave is that we found all the subcontractors to be excellent. I talked to all of them while they were doing their thing. It's a fascinating process to watch. They were all very respectful of our property and cleaned up afterwards. All the contractors showed up when we were told they were coming. Even when there were a couple of hiccups, as there will inevitably be in a large construction project, they were quickly dealt with. Blue Wave was great about me changing my mind about the pool tile a couple of times during this, and when I was still agonizing about my choice (I was a bit particular) they were able to bring out an extra selection of tiles that had one I absolutely loved. They also made a couple of other changes for us during the process with no problem in doing so-we changed to colored lights and expanded the travertine and the size of the pergola. The pool is now finished, we are just waiting for an ozone bulb to be replaced and the trim on the pergola legs to be installed imminently. The pool looks fantastic, better than we expected, and we can't wait to take our first dip in it. Michelle who supervised the schedule, and put up with my emails, was fantastic. She was very responsive to any questions we had. If she didn't answer an email the same day, she got back to me the following day. Jason and Shane the construction superintendents were also great. They were able to answer any questions we had when they came to do their inspections. Steve came up with the perfect design for our particular space and needs. John the company owner called us personally when one of our options was unavailable for the time of installation due to supply chain issues, and suggested a comparable alternative so there would be no delays, which we were happy to take. It's a bit of a nerve wracking process, and not without a lot of dirt in your yard, but I would choose Blue Wave again in a heartbeat to build our pool. Thank you Blue Wave, my pictures don't do it justice. Hi

    The highest praise for Blue Wave Pools. Whether it is a repair on my pool or hot tub, I am ALWAYS confident the job is thoroughly completed and fairly priced. John and Ed 's work ethic is beyond compare.

    Lasted a couple years, was never installed correctly!!! Have to have the entire wall redone by a qualified mason.
    Kirk H.

    The stone on the pool wall and spa spillway started slowly falling off a couple years after install, just getting worse, now that I can see it, it was never attached to the wall with the thin set, just stacked and floating. Have to have it completely redone by a qualified mason contractor! Reached out to Blue Wave Pools years ago, and was told I needed to take it up with their contractor?

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    2 months ago

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    1 year ago

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    Marsha M.

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    Marsha M.

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    1 year ago

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    Marsha M.

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    8 months ago

    Best pool company to work with! Completed job on schedule and did everything with excellent workmanship.

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    3 years ago

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    Marsha M.

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    Marsha M.

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    2 years ago

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    Marsha M.

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    3 years ago

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    Marsha M.

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    2 years ago

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    John M.

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    5 years ago

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    5 years ago

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    Marsha M.

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    3 years ago

    John and Blue Wave were amazing at handling our pool design and construction. We love our pool.

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    Marsha M.

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    7 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - Bluewave Pools & Spas

    Review Highlights - Bluewave Pools & Spas

    John and his right hand woman Marsha have been excellent and have gone over and beyond to assist me with building our pool!

    Mentioned in 24 reviews

    Read more highlights

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