If I could give zero stars, I would. My experience with this company has been overwhelmingly negative, and I strongly urge others to think twice before doing business with them. There are far too many issues to list in detail, but the overall our pattern was clear: lack of accountability, and a complete disregard for customer satisfaction. What should have been a straightforward experience turned into a frustrating and stressful situation not once, not twice, but again and again. I gave multiple chances for things to be resolved, but nothing meaningfully improved. It's always been the same on going issue again and again. Save yourself the headache and look elsewhere!! read more

Both Jason's were a pleasure to work with, one helped me design my pool while providing great advice. The other help the pool come reality managing the team throughout the built. Michelle kept me up to date during each stop of the built, and Maycee has been great in communicating with me through some of the warranty issues (small) but significant enough that she has taken care of them. Great team and great built, I will sure enjoy my pool for many years to come. Thank you Team. read more

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I felt the need to add pictures as to HOW BAD of a job Bluewave Pools did. Our pool is only 6 years old!!! The cracks have gotten so bad that it is affecting the travertine all around it. Again, I called to get help and understand what kind of warranty they have because this is insane. DO NOT USE THIS COMPANY if you want your pool to last longer than a few years. we now have to RE-DO THE ENTIRE POOL! Guess what Bluewave Pools offered?? ABSOLUTELY NOTHING! In fact, we were told we owed them money after 6 years! During the build their dump truck broke our double gate to the backyard.... they had it replaced with a much shorter and cheaper version of it. WHO DOES THAT? I asked about it back then and was told, well it's what the contractor replaced it with there is nothing we can do. So in other words they have been terrible starting with the build of the pool when they screwed up! But we never expected THIS. read more

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From the phone call and interaction with Macy to Chris coming out to measure our tiny yard for a pool, nothing but ABSOLUTE professionalism! Bluewave will definitely be our pool company in the future! I was impressed! You'll be glad you called Bluewave Pools & Spas! Nothing but honesty from Chris! read more

Best pool company to work with! Completed job on schedule and did everything with excellent workmanship.

First off, you have a lot of choices in the valley to choose from when building a pool. We got 5 bids before electing to go with blue wave based on their design which aligned with our desires. However the rep we dealt with quit, and we had to reach out to the management to get assigned another rep who had to redo the entire bid. That should have been our first red flag. Fast forward 15 months, when our pool was finally filled. In that window we dealt with sub contractor after subcontractor who would show up unannounced or sometimes not when scheduled. Some of the subcontractors were upset either by the amount of work, or the lack of communication from Blue wave. Often times, I as the customer, would have to talk them down or explain exactly what work was to be done. Furthermore, once our pool was "complete" it took an additional 2 months for the correct salt cell (a Pentair product) that we had purchased to be installed rather than the salt system they tried to install (an unfamiliar brand). Luckily we reviewed our contact and bid and held them to the product they agreed to install. We've now had the pool for 1.5 years and have noticed tile cracking and breaking, cracks in the grout, several large cracks in the decking that they've attempted to repair--even before the pool was filled. Dealing with their warranty department has been a challenge to say the least. I've waited to write this review for along time hoping they would step up and take care of a customer, but that was wishful thinking. I'm glad people are happy with them, but I cannot say the same. I literally had to hold their feet to the fire to get things accomplished--and I'll likely have to do the same with their warranty department. Be careful with who you go with. read more

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Worst pool building experience we could have ever imagined. We broke ground in February. Builder promised we would done by July 4th...but it is November, and we still aren't complete. Do yourself a favor...stay away! read more

Bluewave Pools & Spas - This is how the treated our patio furniture!! - Pool & Hot Tub Service Near Me - Mesa, Arizona

John has managed to create a company that is a rare gem these days. When talking to John, you can see that his business is his passion and the amount that you spent on your pool doesn't change the quality and the attention you get from him and his staff. When we went in to Blue Wave ,my husband and I had a vision of designing a pool that could work for our young children and grow with them throughout the years. After the pool was completed we had a couple things that came up and Bluewave was quick to respond and get the problems fixed correctly. They kept everything organized and kept us in the loop as things got scheduled. On several occasions John came out himself to check on things and walk us through our concerns. Through this process he has become a great friend and Someone we trust. read more

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John and his team Blue Wave Pools, were very easy to work with, they had great architectural design ideas. The work was done in a timely manner, we were kept up-to-date on any changes that had to be made. Once the pool was finished , Blue Wave Pools oriented us to its complete function and care. We've now had use of the pool for two years. The investment and the quality of their work has really helped the value of this property. We highly recommend Blue Wave Pools for your future resort like backyard. read more

Thank you for a pool we're going to enjoy for a long time. Steve made the process painless . Building a pool with supply chains interrupted was difficult. Over all we love the finish product. Pool is done by blue wave . Landscaping by tree brothers . read more

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We came to work with Blue wave through our home builder and lender. We loved the design and how they were willing to meet with us later in the evening as we couldn't meet under "normal" business hours. From the beginning they were very flexible with us on that. Were their issues, yes. We have built pools with other companies but I believe it was just the perfect storm right now. Pool builders are in such demand and trades just can't keep up. When we brought up our issues or concerns Cindy was quick to get us an answer and potential solutions for the problems. Our site super was Jason. He was our favorite person to work with in the whole process. He was a joy to talk with, always explained the process and what was going to happen next. He even got his supervisor involved (Shane) when needed. The pool came together great. It did take longer than promised (not uncommon right now) I worked in construction so I get it. We'd rather it not be rushed and get done right. All issues were fixed when brought up and we are very happy with the final outcome. Don't be afraid to use Blue Wave, they got the job done and we are very happy! To Cindy and Jason at Blue wave, a huge thank you!!! read more

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Just can't say enough! Highly recommend these folks. From start to finish nothing but professionalism. Our pool is beautiful, communication was excellent, as was response. Every single crew that came to our house was friendly, neat, courteous and did a phenomenal job. Thank you Steve for a great design that fit our backyard and its considerations, thank you John for over seeing and assisting us, thank you Shane for your promptness knowledge and of course to Michell for her communication and promptness. We have a perfect pool no issues of any kind. You can call the rest but you will end up with the best right here. I don't normally do reviews however when one is duly required whether positive or not, I will. These folks get a big 5 star from us. Now to get the yard completed. Oh Fun, almost done. read more

Bluewave Pools & Spas - Pool & Hot Tub Service Near Me - Mesa, Arizona

We decided to use Blue Wave on the recommendation of our daughter's father in law who had had a really nice pool built. We also did our due diligence and got quotes and proposals by a couple of other pool builders. Steve came out to measure up and do our pool design. He listened to everything we said and was able to incorporate it all into a beautiful pool. We love our backyard, and because we have a good sized side yard that is where we wanted to put it, even with the zero lot line design of our community's houses Steve was able to do this in a way that worked well. We were looking for a pool that my husband could do laps in, I could float around in, and our grandkids could play in-with a seat down the entire length of one side, along with a big bench area. The pool in total was 40ft x 10.5ft, and included a waterfall, and we added on additional travertine decking and a pergola. Once we had decided on the design, Steve went through every single feature and pool option to make sure we knew what each item was and what would work best for us, to get our final quote. After signing the contract, the most annoying part of the process commenced. This was not the fault of Blue Wave, we just happen to live in a county island so Maricopa County was in charge of issuing the pool permit-with the longest waits for approval, and it didn't help that we were also building a golf cart garage at the same time. Other cities in metro Phoenix will allow for the hole to be dug prior to the permit being issued so they get a head start and reduce the total length of time for the whole process from start to finish-not so in a county island. However, as they will tell you, pool construction will take 6-8 months from the time you have your hole dug. For us it was 6 months. Yes, it is frustrating to have piles of earth around the construction area, but there's nothing you can do about that. What I will say about Blue Wave is that we found all the subcontractors to be excellent. I talked to all of them while they were doing their thing. It's a fascinating process to watch. They were all very respectful of our property and cleaned up afterwards. All the contractors showed up when we were told they were coming. Even when there were a couple of hiccups, as there will inevitably be in a large construction project, they were quickly dealt with. Blue Wave was great about me changing my mind about the pool tile a couple of times during this, and when I was still agonizing about my choice (I was a bit particular) they were able to bring out an extra selection of tiles that had one I absolutely loved. They also made a couple of other changes for us during the process with no problem in doing so-we changed to colored lights and expanded the travertine and the size of the pergola. The pool is now finished, we are just waiting for an ozone bulb to be replaced and the trim on the pergola legs to be installed imminently. The pool looks fantastic, better than we expected, and we can't wait to take our first dip in it. Michelle who supervised the schedule, and put up with my emails, was fantastic. She was very responsive to any questions we had. If she didn't answer an email the same day, she got back to me the following day. Jason and Shane the construction superintendents were also great. They were able to answer any questions we had when they came to do their inspections. Steve came up with the perfect design for our particular space and needs. John the company owner called us personally when one of our options was unavailable for the time of installation due to supply chain issues, and suggested a comparable alternative so there would be no delays, which we were happy to take. It's a bit of a nerve wracking process, and not without a lot of dirt in your yard, but I would choose Blue Wave again in a heartbeat to build our pool. Thank you Blue Wave, my pictures don't do it justice. Hi read more

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My overall my experience with Blue Wave Pools was outstanding. They are a reputable company & excellent to work with. I highly recommend them to build your pool. read more

The highest praise for Blue Wave Pools. Whether it is a repair on my pool or hot tub, I am ALWAYS confident the job is thoroughly completed and fairly priced. John and Ed 's work ethic is beyond compare. read more

Bluewave Pools & Spas - Pool & Hot Tub Service Near Me - Mesa, Arizona

Issues with the pump less than 2 years after having the pool put in and they refused to honor the 3 year warranty. Terrible customer service. read more

The stone on the pool wall and spa spillway started slowly falling off a couple years after install, just getting worse, now that I can see it, it was never attached to the wall with the thin set, just stacked and floating. Have to have it completely redone by a qualified mason contractor! Reached out to Blue Wave Pools years ago, and was told I needed to take it up with their contractor? read more

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First off, Steve their sales guy is great. Very knowledgeable about everything from what attracts birds to your yard to how many jets is comfortable. He was great!! After we signed the contract, everything went south. We signed our contract in November. They were suppose to start digging by January. I called and called. They didn't dig until May. Even then the guys that came out to dig told me they had been called the day before to dig our pool. We weren't even on the schedule!!! Now we have a hole in the yard and every time I call Cindy to ask when plumbing will happen she tells me next week. It's been a month! There is no communication whatsoever! Absolutely the worst experience!!! Do not use this company!!! read more

John and Blue Wave were amazing at handling our pool design and construction. We love our pool.

Blue wave pools did an amazing job on our pool. They brought our ideas to life and designed a beautiful pool and a beautiful backyard. Wendy walked us through every step and was such a pleasure to work with. The owner was amazing and made sure we were satisfied. read more

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I have gotten many quotes for pools! These guys have it together! Did the proposal on site at the home and had some really nice perks, they know the bldg codes and are very professional! They are in the top 2 for sure! read more

The owner recently asked me to take my post down about his company not being professional. He told me about a current client of his that I know hasn't made all payments as not all the work is completed. He told me the amount this clients owes but I don't think it is ethical to tell me how much a friend of mine owes a company. This is very unprofessional. read more

well I wish I went with Shasta. My pool was built, but had to redo the coating it was so lousy down the owner came out to say we are ripping it out we can't fix it. I got pebble tech. The concrete people blew concrete on my house, solar pannels and my neighbors 2 story house. That was not pleasant. Well 2.5 yrs later the pool decking was just a spray on junk that started falling off last year. Looking into coating the decking with a 15 year to lifetime warranty on their work. they didn't tell me the decking was going to come off in a year. I would have done something different. read more

Made an initial appointment with these guys for a new build estimate in April. Now 3 months later my appointment day comes and I get a text from them stating that have to cancel the appointment due to "extreme conditions in the industry". I asked why I wasn't told this earlier and was told they are backed up four months. I replied that wasn't the point and that I wasted a vacation day off from work for the appointment. They knew well in advance they weren't going to show up but cared less about notifying me. I'll try somewhere else. read more

Bluewave Pools & Spas - Text with Blue Wave pools - Pool & Hot Tub Service Near Me - Mesa, Arizona

We had our pool built by Bluewave and couldn't be happier. With every big project where you have different contractors in and out of your backyard you can run into some snags or issues that needed to be addressed. Bluewave stepped up every time and made sure our new pool and landscaping project met the needs of our family and made it right. This business is dialed in and actually cares about your business even after everything was said and done. We had a small issue with some of the landscaping tiles and they were quick to fix it the very next day. Thank you John, Cindy, and Marsha for making our backyard our dream. Definitely recommend them to anyone interested in building a pool. read more

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Review of Blue Wave Pools and Spas First of all, we had never heard of Blue Wave Pools before a friend referred them to us. So, I'm basing this review on a totally new experience and not because Blue Wave is a longtime friend, etc. And I'm not being paid to write this review, John may have actually figured I forgot all about writing it by now. However, we were hoping to get the landscape and Patio cover completed for pics before we reviewed Blue Wave Pools. Unfortunately, we are finding that not all contractors are as dependable or on schedule as Blue Wave Pools, and I don't want to wait any longer to get Blue Wave's review posted as they deserve the positive feedback. Initially I wanted 5 proposals for our back yard, pool, Patio cover, fire pit, landscape, etc. We were able to get 4 builders to come out for proposals, only 3 actually submitted proposals. I requested RFP's from (2) referrals from friends, Blue Wave was one, another was "Big Box Builder #1" which was a no show. (2) Were from Yelp, one of those came out first time and didn't submit a proposal. Last one was "Big Box Builder #2". It got down to Blue Wave and one other Yelp referral who we really liked as well but he did not have the history that made us comfortable like Blue Wave did. John Miller the owner of Blue Wave pools and Spas was the first builder to meet with us. John is a super nice guy, and just terrific to work with, (I gotta admit, I can be nitpicky and forewarned John but he was absolutely great to deal with). We gave John an idea of what we were looking for and he came up with a great design for us. He came back twice after that to tweek the project and get it just right. His third trip out we signed the contract. Blue Wave completed the following for us: Pool and equipment, all decking including walkways, artificial turf area and fire pit. Our patio cover and landscape are being performed by other contractors. So this is only a review of the work performed by Blue Wave Pools. John taught us a lot about pools before we ever decided to go with him. He never tried to up-sell us on anything, matter of fact he talked us out of some things that would have cost more but really not worth the expense. He just gave us the pros and cons of different options. John's entire team (Marsha, Shane, Jason, Cindy) were awesome, they worked with us, answered questions concerns along the way, etc. This was our first pool and we didn't know what to expect, so we likely had some undue concerns and questions along the way that we wouldn't the next go around. Regardless, the Blue Wave folks had patience with us. Our Pool was laid out on Feb. 19 and we had orientation on May 3rd. Which we thought was pretty quick considering all the rain during this time, we estimate about 2 weeks' worth of delays due to the rain. As the decking was being done I requested some additions to it and extensions of the turf area, etc. John was very accommodating in making the changes and coordinating the subs. We have had one minor warranty issue, UV filter had a slight leak during pump run on high. Cindy scheduled it and Jason was out this am to correct the issue. So they do handle the warranty items as well. It has been a wonderful experience from start to finish, working with the Blue Wave Pools team. I highly recommend giving Blue Wave a look. They will make the whole process easier for us if we build another pool, we won't have to look for any other bids. We'll just have Blue Wave come out and get started. Thank you John and the Blue Wave Team for a great experience! read more

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Our salesperson, Robert was horrible at returning messages. Cindy was equally as unresponsive. The workers left trash in our yard. Our backyard gate, which had to be removed to get the equipment into our backyard has damage, so we're in the process of trying to replace it. When our pool plan got transferred to Wendy we finally started getting communication and responses to our messages. By the time we're done, Wendy may just earn them another star! Shane was great communicating with us on inspection days. Our pool is not yet finished. We're about 8 months in and just had shotcrete done. Based on the estimates we were given recently, we have about another 2 months left. If they tell you 4-6 months to build, expect 10 months from the time you sign your paperwork. read more

I can only review the customer service as we didn't get a chance to build a pool. We had a meeting in the books for a month with Steve and had attempted to move the meeting up as we wanted to get the ball rolling. I understand that given the current times rights now, pool companies are really busy, and they were able to accommodate. No problem, however, we have waited a month now and 50 mins before our meeting, Steve calls to cancel saying "someone stopped by the shop"... (whatever that means). I was a little perturbed as we made arrangements to not be working in order to meet with him. If I don't work, I don't get paid. My time is precious too! Since I answered the phone and didn't know what my husband wanted me to do, I rescheduled with him for the week after. My husband gets off his conference call and asks what happened. He called Steve back to say he was unhappy because we've waited a month and told him never mind about rescheduling. Without even trying to explain or apologize, Steve says, "OK", as if he didn't even care about our business anyway. So there it is. That was our experience. If the customer service is like that right out the gates, I can only imagine what it would be like during the building process. For that reason alone, we're gonna go with a different builder. A few other companies had already been out and we already have the design and measurements ready to go. All he had to do was confirm the measurements and give us a quote. Easy peasy, but now they just missed out on a 43k to 58k job. (Those are the quotes thus far) read more

John and staff are very nice, but after that our experience went down hill. Pool companies are basically General Contractors and they sub everything out. Blue Waves masons are probably the worst I have error seen. Blueprints were never followed. They had water sheer size completely wrong, the wrong stone twice. They eventually installed wrong stone but we stayed with it. The communication from Blue Wave to Subs is lacking to say the least. Had a plumbing issue and they sent Plummer, but says not his work and leaves. End up sweating new pipe myself. I would not recommend. My buddy had used 10 years earlier. John was nice but never saw him again after design. read more

Thanks to John and the wonderful team at BlueWave for our awesome pool! The whole team was great throughout the entire process. We couldn't be happier with our experience. read more

Bluewave Pools & Spas - Pool & Hot Tub Service Near Me - Mesa, Arizona

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Never showed up for our initial meeting confirmed through email but never show nor bother to call. Completely unprofessional and disrespectful was referred them by business associated who is considering building with Bluewave very disappointed. read more

We cannot say enough good things about Bluewave! Before deciding to go with Bluewave we got quotes from several different pool companies in the valley. Steve came out to our home and he was so patient and informative. He wasn't pushy at all and we didn't feel pressured to make a decision right away. The communication from everyone in the company has been 10/10! Marsha, Michelle, Shane....everyone has been amazing! read more

Let me just start by saying that I understand that things take longer and I knew that going into this process. If you're not worried about time frame or getting things exactly like you wanted, I've heard that these pools are actually pretty decent quality by the time they're done. It has now been 10 months since we signed (after spending weeks of getting our design just the way we wanted), and we finally just got to the shotcrete stage. Things are definitely not looking the way we designed them (step sizes, deck area, umbrella placement) so if i could do it again i wouldn't waste time on the details during the design phase. Once we were already months into the project some friends told us that in order to keep things moving we needed to deal directly with John, the owner. That seemed promising at first, but I've texted him with questions twice every day this week and have yet to hear back once. If this ever gets done we will have a nice pool in our yard, even though it is not exactly like what we wanted wanted, but I am not holding my breath... read more

Our beautiful pool was just finished!! Blue Wave Pools did an amazing job!! They ran on time (just a couple of weather delays beyond their control). The contractors showed up on time and were professional. The office staff was great and maintained communication with us through the entire process. We also received bids from Shasta and Presidential. For our budget we got more "bang for our buck" with Blue Wave Pools. The other designs were flat, boring, basic and just didn't "wow" us. Then a friend of mine referred me to Blue Wave. We now have travertine, a water feature, Baja step, additional deck step pads and upgraded pebble tech!! So much more than what we were offered by the other companies and still within our budget! If you are considering a pool, give them a call. Our rep was Robert! 480-491-300. bluewavepoolsaz.com read more

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Super pleased with our process, the work and the final product! We had a couple of quotes from different pool builders. John was the only one who said " I have an idea". He showed us his idea, and we loved it so he got the job. Every part of the process went as expected. We live in an area where there are a lot of pools being put in. I have to say that watching the process of our neighbors and looking back on how ours happened, we are even more pleased! We didn't have thousands of dollars in travertine and or pavers sitting on our sidewalk for weeks/months on end. The various crews showed up when they said they would, they cleaned up after themselves, and we were done when they said it would be done. Again, we have watched other crews leave a mess. Give them a call and see what they come up for you. We are very happy, satisfied customers! read more

Fred came to our home back around April 3rd. Went over what we wanted and said he'd have quote by end of following week. Never heard a word! I've played this game before, and a true test of a company's worthiness is their "word!" Also, simple phone call to let us know why a delay. I refuse to beg! I won't call, as that is their responsibility if they want the business! Here we are, middle of May, and still not a word heard! No worries, we went with another company, and the salesman has been here 3 times to review our plans and make adjustments with us! Can't wait for our new pool install! Perhaps our job wasn't big enough $$ so they ignored us? Or, perhaps, better hiring practices? Sad. read more

I couldn't give this less than one star or i would have!!! I bought this pool in May of 2021 through pool supply unlimited didn't get it for over 3 months so I didn't put it up at the end of summer I put it up this year 2022 When I put it up I seen spots where there were water on the outside the pool but I chalked it up to water splashing out or over the pool over time however I noticed that it was a slow leak on some of the seams Then the seam around the pool that holds onto the bars The seams started detaching from itself! So I called and they told me to send them a email with pictures of the damage and confirmation of the purchase so I did and I got a email back saying we only had a 90 day warranty so the warranty was out when we received the pool and the won't do anything for us I wouldn't suggest buying from this place or a blue wave pool at all!!!!!! read more

Let me just say John is the gold standard of all pool companies! I have really enjoyed my experience of building my pool with Blue Wave! They have been so helpful and knowledgeable in this process! John and his right hand woman Marsha have been excellent and have gone over and beyond to assist me with building our pool! Thank you to the whole team John, Marsha, Cindy, Nicole, Jason and Shane! You folks have been wonderful!!! read more

I'm honestly shocked seeing any review that isn't 5 star! His communication is "lacking" with his subs? I disagree wholeheartedly, considering this morning when they came to dig my SECOND pool with John, the sub called and asked me questions about the extra dirt and I told him he needed to call John and next thing you know-John is calling me to remind me of everything we discussed and he handled it straight away! I trust him completely-he's the most reliable, trustworthy, and honest person that I've ever dealt with. We refer everyone to him who wants a pool! Never would build with anyone BUT Blue Wave! They're the best!!! read more

The process of building a new pool with Bluewave was smooth from beginning to end. Robert came out and met with us, listened to what we were looking for in a new pool and then offered suggestions to make our pool great. It was nice to see the pool on the computer and to get pricing that same day. We are very happy with the finished product. read more

Bluewave Pools & Spas - Pool & Hot Tub Service Near Me - Mesa, Arizona

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