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    Blue Koi Pool Care

    3.3 (35 reviews)
    Closed Closed

    Services - Blue Koi Pool Care

    Pool chemical testing and balancing

    Pool maintenance

    Pool skimming

    Blue Koi Pool Care Pool Cleaners Photos

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    Kevin H.

    If anyone is looking for a pool service company i suggest everyone to do their research on company's they are hire. With the help of Go Gilbert i was suggested Blue Koi Pool Care. After many many month of great service my tech was removed and replaced with a new one where i had nothing but problems from not testing equipment to cleaning my filter on my deck and rinsing all the DE into the landscape rock i was forced into collections 5 days after i sent an email canceling my service. I was then issued a $25 late fee after being threatened with collections. On top of that i have had to deal with one of the more unprofessional people i have met, nothing was good enough and apparently " unreasonable requests " include just making sure my equipment in turned on and tested each visit and the pool is serviced.... in the last 3 months through camera i have noticed my tech not doing his job, i wrote the company complaining about my service and which then i began to receive the most unprofessional behavior i have experienced to date... after 5 days of receiving my invoiced i was threatened with collection and assessed a 25 dollar late fee. Buyer be ware, do not do business with this company. Edit - Now this owner is sending false information.. very unprofessional.

    Travis C.

    Pool service started off good then after a few months service drastically declined. Pool began getting cloudy, filter was not backwashed on a regular basis. Technician showed up one day after a storm and just left and did not perform service. Pictures attached. Then I received my monthly invoice on 10/31 and on 11/1 one day later began receiving messages about paying and then on the 2nd two days later he tried to charge me a $25 late fee. I paid this invoice 2 days after it was due and victor never returned to service my pool not even a message saying he was not longer going to maintain my pool. Terrible customer service, unprofessional behavior. Absolutely do not recommend.

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    1 month ago

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    1 year ago

    Have used them several times in the last 10 years and have been nothing but 100% satisfied. I wish him well

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    2 years ago

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    6 years ago

    Business owner information

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    Fooko U.

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    6 years ago

    Great calcium and tile cleaning

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    5 years ago

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    Ask the Community - Blue Koi Pool Care

    Review Highlights - Blue Koi Pool Care

    I contacted Victor the owner of Blue Koi Pool Care about a tile clean, acid wash and filter clean.

    Mentioned in 16 reviews

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    Tartan Pools

    Tartan Pools

    (12 reviews)

    We transitioned to them for our pool / spa service last year after having some challenges with our…read moreprevious pool company not doing a great job after a few years. I can empathize it really comes down to the tech servicing your house, but Tartan has been great and they are always here to answer our novice pool questions. We also had them do a complete pool and tile cleaning, which still looks great more than 6 months later, which was not our experience with the previous company we used. I would recommend Tartan Pools!

    Update 2026: After 3 years I've terminated service with Tartan Pools. This last half year has been…read morenothing but problems for us. Vacuum busted, no big deal I get it things break but it took the tech 3 weeks to notice the vacuum wasn't working. It wasn't until I noticed a bunch of debris on the pool floor and then I had to notify THEM to come fix it. They recommended one other than the Pool Vergneugen and that thing just never worked, then replaced with a Vergneugen and it worked right away. Now just recently they cleaned the filter and recommended to replace it. Not only did they charge for the cleaning, but the charge to replace the four filters was over $630. The filters themselves are $200-300 depending on if you want to get them online or through Shasta Pools. Would've gave em the $100 most people want to install new filters, but I'm sure as hell not paying $750+ between a cleaning of filters that should've been replaced and then paying on top of that to get them replaced. Our pool is a cartridge system, so literally all they have to do is empty the skimmer baskets, balance chemicals, and ensure the vacuum is working properly. I don't have the extra maintenance of a sand filter and the system is hooked up to automation. We've been having an issue with the system running with air in it for about a month now. Paid for a flapper repair and they said everything was all fixed. Spoiler alert: it was not. They just don't care to validate that the system is working properly after a repair is done as long as they get paid. Today the main pump is running bone dry so I had to shut it down. I love Dominic as a person. I still to this day would trust him if HE did the repairs, but he doesn't do it anymore......and his office staff are clearly lacking on holding techs to satisfactory repairs. Very sad I liked this company.

    Blue Koi Pool Care - poolcleaners - Updated May 2026

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