Cancel

    Search

    Hightide Pool Care

    5.0 (4 reviews)
    Closed Closed

    Request a quote

    You can now request a quote from this business directly from Yelp

    Services - Hightide Pool Care

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    5 More Services

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Hightide Pool Care Photos

    You might also consider

    Recommended Reviews - Hightide Pool Care

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A E.
    0
    1
    0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Hightide pools not only build my extraordinary pool, but they service it once a week, and do a phenomenal job. I would highly recommend.

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 0

    Ask the Community - Hightide Pool Care

    You might also consider

    Litchfield Park Pool Supply & Service

    Litchfield Park Pool Supply & Service

    (50 reviews)

    Friendly and super helpful! Will revisit them and reach out for their pool services in the future!read more

    Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

    Excellent Pool Service

    Excellent Pool Service

    (10 reviews)

    For the past three years, I have had major frustration with pool service/repair companies and have…read morespent a ridiculous amount of money trying to get my pool in good working order, including the pump and filter system. I am writing this review for James from Excellent Pool Service because he came to my home to fix someone else's crappy work and install a new pump that I had purchased from another pool service guy back in September. The other guy ghosted me and never installed it. Even though James doesn't service my area, he came to my home as a favor to help make things right with my pool equipment. I'm so happy James agreed to come by. James worked fast, efficiently, and he was incredibly knowledgeable and super friendly. He installed the new pool pump, fixed the previous piping, and even painted everything so it looked nice. His fees were reasonable, he explained everything to me, and since he doesn't service my area he provided a recommendation for someone he trusts that can provide regular service and future repairs. I cannot thank James enough for his extensive knowledge and professional service. I feel relieved that I finally got an installation/repair worthy of a positive review. I highly recommend James at Excellent Pool Service to anyone who needs repairs. My pool pump area looks so much better because it was repaired by a true professional who actually cares about his work, his reputation, and the reputation of the pool industry as a whole. The pool industry needs major work in repairing its reputation because of people who do terrible work and those who take advantage of people like me who do not have a lot of knowledge about their pools, but James gave me hope that this industry does have really good people who care about doing what is right. If you hire James you will not be disappointed with his work. Thank you so much James...you are amazing! I so wish you serviced my area but I thank you for the recommendation for someone who does.

    RJ is the best. He does all my friends pools and I always recommend this guy! He's friendly,…read morereliable and knows his stuff. He's just a text away for questions and advice and always available for help.

    Hightide Pool Care - poolservice - Updated May 2026

    Loading...
    Loading...
    Loading...