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    Triple R Pool

    3.9 (21 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Triple R Pool

    Pool repair

    Triple R Pool Photos

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    Tom was recommended from another pool company to contact for some repairs on a new pool. I contacted him regarding some water lever leaking issues, stacked stone and tile issues and a light acid wash for spa. He was very quick to respond and show up to look at the pool. He seemed very knowledgeable with pools and repair and felt very comfortable giving him the business. We discussed re grouting all tile which included removing old grout from the tiles that had grout because the new grout would not adhere. 3 tiles were also to be replaced. He was going to change the paramount water leveler to a float style and cement in because it was leaking due to poor installation. He was going to seal the stacked stone on water feature wall and fill in some of the poor cuts and cracks. He showed up on 2/2 to start the drain and came back on 2/3 to start the repairs and that is when everything changed. I walk outside when I was done in my work meeting, and they had already started, and he says you have about 13 tiles that are not even grouted at all. I said I am aware as we discuss that and that is why you are here. He says come down and look at the skimmer, there is a big gap and again I said I know that's why you are here. I look at the tile and his son is filling in the grout lines with caulk and a putty knife and didn't even do that good. (see picture) I said what are you doing, and he asked what do you mean what am I doing? I said why are you using caulk and not grout as we discussed. He says oh you don't want grout as caulking is way better than grout and is the standard and I have been in business for 44 years and know what I'm doing. I said that is not at all what we discussed and that was not going to be ok. He says well I used caulk because its better and way cheaper. I said we discussed grout and I never asked you to be cheap as we are already fixing the pool one due to the poor pool builder and I don't want to do it again after you. His son walked out of the pool and then threw a temper tantrum and threw his tools at my wall and was cussing the whole way out of my yard. I said OK its time for you guys to get out of here before this becomes a bigger issue. Tom continued to try to sell me on that caulking tile lines was better. I told him that he was lying to me as we had discussed this in detail when he bid it and he had line items on his estimate for regrouting and he continued to try to sell me on it and I went back inside. After 5 minutes when they were packing up their sump pump and hoses, I walked out to give him $100 cash for the drain which he declined as he should, and his son hid behind his dad talking some more crap. I told Tom that he needed to get his son out of here now before this really becomes a huge issue. They left without any further issues. Tom texted me and said to move on like I did but he is the one texting me. I was over it the second I walked inside. He also tried to change his story in the text and say that he was only putting caulk on the coping which was a lie as you can see in the picture of the tile with caulk where there should be grout. I told him that I only got mad when his son threw a tantrum and that I don't need that here and that it is unfortunate that you brought someone like that to a customer's house. It very unprofessional from someone in business for so long. He told me I had no trust because our builder screwed us, and I told him I had complete trust until he deviated from what we discussed and his own two estimates. I have to say that Tom remained respectful after it escalated, and he just wanted to calmly leave which he did. He son however.... Don't hire these guys unless you are going to watch them every second as they might try to pull one on you. I'm sure he will come on here and post a response and say caulk is better but again, not what we discussed and not what i was paying him for. Just look at the pictures. UPDATE: 2/18/2022 - Never answered as I was in meetings when you called me 5 times in one minute. Learn how to text in 2022. I came outside when I was done. The only other thing you did in addition to caulking over the grout on 8 tiles was put caulking over the grout in the skimmer. Ill add a couple more pictures of your fine work. Yep sure did go from 0 to 100 MPH and called you a liar when you tried to make me believe that. Tell the internet again how caulk over grout is ok. If you have nothing nice to say, then zip it? Really Tom, this is a business transaction not a family therapy session. My kids will never hear me called a liar as telling the truth goes a long way and they also don't throw tantrums, especially in public at a customers house. I don't have to call you a liar, the pictures work just fine. The original builder did make a lot of mistakes and unfortunately, I am paying the price for it. I never once asked you to try save me money, its not about saving money, just need the work done right.

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    5 years ago

    Beautiful job! Tom knows his pools and we highly recommend him and his team! They resurfaced our pool and it's absolutely beautiful!

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    Ask the Community - Triple R Pool

    Review Highlights - Triple R Pool

    Tom went out a looked at my lights and gave me an estimate on replacing the two lights.

    Mentioned in 14 reviews

    Read more highlights

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    I would highly recommend building a pool with System Pools and Spas. Over the past 35 years, I…read morehave had 6 pools built by other companies and this build exceeded the service and quality I received from any of these other companies. Jason and his team kept us informed of the build schedule on a weekly basis and guided us through the whole process - from HOA permitting, to maintenance and servicing of the final product. In my opinion, you can't go wrong with this company. They will be there with you during the build and after the pool is up and running.

    System Pools built a nice product but getting there wasn't easy…read more Wifey and I shopped for the right pool builder. This is our first pool. We knew we were looking for a company with a solid reputation, and most importantly good communication throughout the build and good subcontractors. We went to a few pool & garden shows and compiled a list of our top 10, then narrowed those to our top 3 based on the above. We chose Robert & System Pools because of his initial professionalism and apparently quality, and wanted to support a small family business. During construction communication was difficult at best and supervision was absent. This meant that the worker bees worked without quality control. That resulted in misaligned tiles, questionable drainage, bad grouting and silly mistakes like a dozen or so travertine tiles with the printed country of origin showing and mismatched tiles. If the worker had just placed them differently by 90 degrees! Getting the tile contractor to fix it was an effort and they missed about 1/3 of the errors so I had to fix the rest myself. No Bueno. I waited a year to write this review to include warranty service. There were a few minor warranty issues, as expected. Communication and response to those issues could have been better.

    Fowler's Pools - Tile replaceed

    Fowler's Pools

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    In late March 2024 we contracted with Fowler's to service our pool, spa and water feature. We…read morechose them because they had a very high rating on Yelp. During the initial months, their service was outstanding. At their recommendation we had them replace multiple components to our system. Their initial performance resulted in me writing a five star review on Yelp. In the past year, their service for us had deteriorated significantly. I contacted management multiple times regarding various issues. I complained when they replaced a very competent service technician with an individual who was marginal at best. After several months, he was replaced by another individual who was only minimally better. During the early months of our contract, Fowler's agreed to clean our water feature filter two times per month at no charge. Recently we noticed a reduction in the flow from the waterfall for our water feature and asked the technician to clean the filter. He replied "I'll do it next week". Several days later the water flow stopped altogether. This resulted in another call to management who subsequently informed me that the two times per month cleaning of the filter had not been done for the past five months. He then told me that they were no longer honoring their previous commitment and would only clean the filter every four months with a cost to us of more than $200. If additional cleanings were needed, we would be charged an additional fee. At that point, I decided to look for other vendors. The two that I interviewed both said that the water feature was full of algae. This was without any prompting by us. I contracted with a new vendor who cleaned the water feature filter and removed the algae. The time to clean the filter was seven minutes. To jeprodize a very lucrative contract for a seven minute task makes me question Fowler's business expertise. In retrospect, after spending over $13,000 with Fowler's in less than two years, I realize that they were not the company for us. I gave them more chances than most and they failed to perform to my expectations. I now know why they have recently received poor Yelp ratings from other individuals. On their website, they failed to include Yelp ratings. I wonder why!!! Richard J.

    Been working with Fowler for over a year now. They are great. Handle everything from cleaning and…read moresimple maintenance when something might need a tweak.

    Triple R Pool - poolservice - Updated May 2026

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