A gentleman with perfect eyebrows helped me out tremendously here this past weekend. He gave my look an impromptu tune-up when I was on my way to a high school reunion and turned me on to several great products. Both of the people working there were delightful and insightful. Fantastic. read more

This review is for Christa (Krista?) After hearing the unfortunate news that Angelica (Angelika) had passed away a few weeks ago I decided to chance a waxing with Christa. I figured it's Blue Merc it should be ok, and it was just eh- ok. They use both blue wax and the other kind with strips. If you think about the region like a bulls-eye, she didn't really get in to the center section, by pulling skin away and putting wax down. I'm used to a more detail oriented, section by section approach. Krista was more, slab it all over, yank and hope for the best. I ended up using a tweezer after she left the room. The other review mentioned being given a towel and some tea infused spray to wipe yourself off is true. I'm surprised at the quality of service, was expecting something more like Aveda. For that quality of work I'd rather go to Fusion Day spa where it's less fru fru, cheaper, and get's the job done cleaner if you will. read more

They have a nice product selection, but the staff is consistently rude to me or altogether ignores me when I go into the store. No thanks, I can buy my makeup somewhere else. read more

When I go into a store I like two things - to be greeted and asked if I need assistance and then to be left alone to poke and sniff and explore. This rarely happens for me at Bluemercury. Usually I am either followed around the store (not in a "you seem suspicious" way) or completely ignored. I've worked retail, okay? It could not be more easy to say "Good morning/afternoon/evening. How are you? Let me know if I can help you with anything - I'd be happy to." Simple. I get annoyed when something is pushed on me and I balk at the price and the associate tells me reasons why I should still get it. I know how to spend my money, thanks. If I feel compelled to buy $200 eye cream I will but actually I am here for a bar of verbena soap. Anyway I digress big time. My final straw was walking in last week b/c I wanted to make an appointment. I walk in and head to the back of the store. A woman is standing there and unpacking boxes. I waited a moment or two - she saw me. I figured she was busy and maybe not a sales associate (maybe a stock person just hard at work?). After a few minutes a lady walks out from the back and gives the other lady a quick, confused, glance. She gives me a warm smile and says "Hi, have you been helped?" I told her no and that I wanted to make an appointment. So she turns to the "stock girl" and I could tell by the slight hesitation in her tone and her ever so slight bow that this other woman is actually her boss. I'm an idiot savant when it comes to imperceptible body language. She approaches her and says "This lady would like to make an appointment." Nothing. Eventually she sighs and turns to me and it goes from there. She could not have been less friendly, helpful, or approachable. Scary thing is I think she is the manager. I called once and got the voicemail and it was her voice - usually it is the voice of the store manager on the outgoing message. Bluemercury - good products, expensive, overly assertive or passively rude customer service. read more

Do not shop here. Staff has gone downhill so fast. The young man couldn't count my change correctly and didn't understand basic math. The management is aggressive, short and mean to customers. Also, I tried to make an appointment to get waxed and my appointment got changed 3 times. Go anywhere else but there. read more

Let me first start off by saying I was a regular customer (monthly) for a almost a year. I tried a new esthetician and had a horrible experience! Needles to say I wanted to see a manager and she was nowhere to be found that day and on top of that she did not follow up. I had to call back 3 times to get in touch with her and she did not express any interest in fixing the issues I had with my services! Never again will I spend any amount of money in this establishment! If you like Bluemercury try going to the Alexandria and/or Georgetown locations where their staff actually give a shit about their customers. read more

This is where I go to get my Nars fix. The salespeople are hit or miss at this location. I give it 4 stars since its a great shop and walking distance from my apt. If I were ranking them based on customer service they would drop to 3 stars. read more

This is my go-to place for all things makeup and skin care. Not only are their brands highly cultivated (Nars, Laura Mercier, Ren), but the service is impeccable. The staff here is incredibly knowledgeable and helpful. Not only are they willing to spend time explaining products and product ingredients, but they are also quick to give makeup application tutorials. Anne always greets me with the friendliest smile and sweetest warmth (as she does all of her clients), and picks products that work perfectly for my skin and complexion. I always leave here feeling beautiful and confident, and haven't stepped foot n a Sephora since discovering this store! read more

I went back to Christa a couple of weeks ago for another eyebrow wax and was really disappointed with her work. I was very clear about the shape I wanted yet she kept insisting that it wasn't my natural brow shape and it wouldn't look natural. I assured her that I have always had arched brows and its what looked best on my face, yet she kept wanting to create a round shape for my eyebrows (which looks terrible on me). Toward the end she gave me a mirror to see if I liked it or if I wanted her to continue, it started to look so bad that I literally told her to stop because she had done enough damage. So I basically paid $40 for a "clean up" and a terrible wax that left my skin super irritated. Thankfully I was able to go get my eyebrows fixed with my waxer in Miami. read more

I spend a decent amount of money at this store. My latest purchase I spent more than I originally had planned just so that I could get this Birchbox type of gift bag with samples. Little did I know that the gift bag was misleading. 1/4 of the 21 samples (advertised by the sales person) you're supposed to get were missing. Went back to the store to inquire about it and received a full load of attitude form their manager instead of an apology or the right gift bag! You just lost a customer!!! I suggest you learn what customer service means because you clearly have no clue about it lady! read more

I think this is about the rudest place I have ever been. They are expensive and their service is terrible. They have a good selection of products, but they mark their prices up so far that I can't really get past it. I was siting around talking to some girl friends of mine commenting the other day that we all feel like they just hate us when we go in there. One woman asked to look in my bag to check I didn't steal anything - and that was after I had bought something. I plan to never go back here again - on principal. read more

I feel really lucky to have found Bluemercury -- it's difficult to get all your beauty people lined up living in a new area (not that I'm high-maintenance, mind you). Kathleen gave me my most painless wax ever, and kept me talking and laughing the entire time so I barely realized that it was happening. And I had a really great facial with Erica that I'd like to repeat. They carry a lot of really tempting beauty lines, so it's difficult to get out of there with just the cost of your treatment. read more

Horrible customer service! I felt like front store ladies were doing me a favor by spending their valuable time on me. There are plenty of other stores in the city were my $$$ are more welcomed. Never coming back. read more

I haven't had any services here yet so this is just for the store front staff. Everyone I've come in to contact with have been very sweet and helpful. I've seen some of the other reviews saying how awful they are and I just thought that I should say that some of those reviewers seem like they have a little bit of entitlement disorder. So don't shy away, if you need help ask! Sometimes store clerks just don't want to bombard people as soon as they walk in and want them to have a chance to walk around. People if you don't understand how a business works don't bad mouth it, just makes you sound like a jerk face! read more

If you need a good Brazilian or eyebrow wax - go to Roxanne or Christa ... both are amazing. Roxanne does all my waxing & wonderful facials!! Highly recommend. read more

I don't shop here, but I do get my brows done here and Christa is the BEST! She is consistent, professional, clean, and makes sure to keep my brows looking full. A little pricey but I always think it's worth it when it comes to taking care of your brows. read more

Amazing customer service & make up! Randi did my make up for an Inaugural Ball I attended. She was so personal, professional & my make up was amazing. She also put on my fake lashes to make my eyes pop. I am so grateful that she was working!! Can't wait to book another appointment with her. read more

Pretty nice place. Small spa area with no amenities it seemed. No one offered water or even a place to sit while I waited. They were friendly though and even able to take me 15 minutes earlier than my scheduled appt. I wasn't completely satisfied with my waxing, there were some hairs left that could have been tweezed but were not and I think a lot of them were broken b/c it grew back pretty fast! I will go again though and try to get a different aestitician. read more

Love this place! They carry all the best brands - and some I've never heard of! Service is outstanding. Wish they were in LA! I found a lush tuberose perfume from France, I couldn't be more thrilled!!! read more

Bikini Waxing---Go see Melissa. She's awesome. I've tried a couple of places in DC that do brazilian waxing and you just want to kick them because they don't know what they're doing....it hurts so bad but w/ Melissa...one of the friendly staff of Bluemercury in Dupont Circle, she does an amazing job w/ less pain compared to other salons and spas. Aside from that, they use a stripless wax which I heard and through experience, is less painful than what other salons use. It's quite pricey but after the "cheap" experience I received from other salons...seeing Melissa at Bluemercury is all worth it. read more

I've been on something of a quest so I was excited to see that there was a store with some of my preferred brands in my neighborhood. The have a limited but well-curated selection in an atmosphere that is much more my style than sephora. Their selection of candles is fabulous. So why only two stars? One member of the staff and her friends. The people out at the Georgetown branch are friendly but there is a blond manager(?) here that is unforgivably bad at her job. She suggested that I go somewhere else when I asked a basic question (I found the answer myself, on the shelf behind her). After she could not/ would not help me she got territorial when I asked someone else and commented that I needed to just make a decision. If this kind of thing had only happened once, I would forgive it but I've been here several times and it's always the same. She all but harasses people out of the store if you come when she's not in the mood to be helpful. Until they replace this woman and her ilk, I'm done here. The men that work here are fantastic so make a beeline for them if you need something. read more

I had my makeup done here for my wedding along with my wedding party. Tyra was our main artist but others helped, too - we had staggered appointments. It was great to do makeup here - when one thing wasn't working, we had the endless other Blue Mercury options to choose from. We worked together and after a bit of trial and error we came up with great natural looks for everyone. A bit odd to do makeup in the shop setting but it ended up working very well! read more

Trish is the best in DC! Her demeanor and personality makes you forget about the waxing!

Awesome customer service. One beauty expert in the store found a beautiful lip color for me, but they didn't have it in stock and I've called for 2 weeks to check if they finally got in stock and they have not. Not having something I really want and they recommended for me in stock has been a disappointment, but everyone there is really nice and helpful. If they only had what they recommended, then it would get 5 stars from me. read more

The ONLY reason I am giving two stars is because of the condition of the spa rooms. TISHA was AMAZING! I stopped by looking for a product and wound up getting a brow wax and facial. I have always liked Blue Mercury stores. I was a big fan of the Chicago store, shopping there frequently and the Dupont store here did not disappoint - friendly staff, personal attention, really helpful. Anne was EXCEPTIONAL helping me with product. My services were done by Tisha who was WONDERFUL. She understood my skin, great at extractions (which I love) and a painless wax. Brows were perfect. Tisha gave me one of the best facials I've ever had - and I am a facial junkie! My ONLY criticism is that it it CLEAR that corporate pays no attention to the spa rooms. They don't look as if they've been touched since the store opened. The walls need to be painted, new more comfortable beds and better bedding are needed. The blanket was think and had multiple snags, no additional padding on the beds and the bed felt rickety - go to sit on it and it slid. So much of a good spa experience is environment and the attention to detail, the lack of updates and refreshing the rooms - hinders what would otherwise have been a perfect experience. So I suggest to Blue Mercury corporate and now to Macys - put some money and care into refreshing and refurbishing the physical space. It's really rather appalling the lack of attention you pay to the details. read more

Lives up to the small chain's reputation for helpful and knowledgeable but not pushy service whether you're looking for something specific or you need help experimenting. I strongly prefer their small layout to the Sephora experience. read more

Couldn't agree more with the Yelpers who experienced poor service! I give the store 2 stars for their good product selection, but that's about it. I've stopped in multiple times with the intent of picking up some of my usual products when I'm running low, and each time I've had trouble getting someone to simply ring up my purchase or to reach something on a higher shelf that I was going to buy... Not just look at (yeah, I'm short). The salespeople are too busy gossiping to actually help a customer and they act like they're doing you a favor when they do. I love the salespeople at the other Connecticut Ave location, South of the Circle, as well as the folks in the Georgetown store. Now I prefer to walk a bit further than to get attitude here. read more

I went in to get a Brazilian wax before my vacation. It was my first time with the hard wax, which makes it so much easier! The woman was quick and I was done within 15 minutes. The problem? She missed more than a few stray hairs. Instead of plucking shorter hairs that didn't get picked up by the wax, she just let them go. Plus, when I went to check out, she added $5 to the price because my hair had previously been shaved and therefore coarse. I went home and plucked and finished the job she started. I am quite bummed about my experience. read more

Love this place. I get waxed here by Angelica. I first went on a friend's recommendation and have been going back ever since. It's always clean, fast, and I think the blue wax they use really does hurt less. It tugs less on the skin or something. Give it a try and you'll be a regular too. read more

Horrible website.They lure u with supposedly amazing sample bags, but when i got mine after spending $150 ALL SAMPLES I WANTED WHERE MISSING. no nars orgasm, no dermalogica precleanse, no anthony cleanser, no lafco hand cream, no clinique mascara, no ren glycolic, and more.....no even sorry note or different product, NOTHIN.......and they still promote their sample bag in website.......complete lack of respect for customer.......never again. it feels really bad to be treated as they just dont care read more

Word to the wise...this place is THE place to get set with your crafty goodies. I went to their holiday party last year and the place was wall to wall with reps from all their products. It was crrazy! I got a ton of samples (and immediately ran home and started trying them all...it was like Halloween all over again)! I visit every month or so and saw a bunch of super new cool stuff ..... and got more info on all kinds of mascaras this time. Ok, not a ton of money to blow this month but seriously, I can go a month without some tricks to play with. I have some kind of curly eyelashes now and they look superb. I found out that they have some events coming up. Never been before (guess they do them from time to time...more product reps but doing makeovers...sounds like a party for me). I signed up for a sitting and am looking forward to it! I like the place alot and recommend it for all my colleagues in the beauty product addict category that are not sephora fans. read more

There has been a staff change at Blue Mercury and it really shows. The girls who helped me genuinely went out of their way. Whilst I can often feel uncomfortable, I felt very at ease with them. It can sometimes be awkward in a small environment but not in this case. The lines they carry are great and the staff patiently talk you through the pros and cons of the products - very honest and don't push you too hard! read more

Always customer-friendly service, and a good variety of makeup and skin products. They carry Clinique and are always helpful in finding products. Terrific samples, too! read more

Officially officially done with this company. Stopped in this location on 2/27 while waiting to travel...the intent was to find a better brow pencil. While looking, I was talked into a "mini facial." Like all sales, everything is with the intent for you to purchase. The associate, cannot remember her name, but she was working with the Darphin facial products. I got my mini facial, lots of tips and chatting with the rep, and she seemed very invested in giving me beauty advice. HOWEVER, at the end when I asked her the costs for the products I liked most they were upwards of $50-70. While a good skin product can cost, I simply hadn't come in to spend that much money on the fly. At any rate, she kept trying to convince me to buy at least one thing (even added that I was a physician and needed to treat myself). I finally resisted and asked her for a business card, and that I would come back and ask for her personally to purchase products at a later time. As I'm leaving, I notice her disposition changes (almost annoyed). She goes behind the counter to vent to her coworker. I say to her, "Bye and thank you so much." SHE KEEPS HER BACK TO ME (still venting to the coworker) AND NEVER EVEN LOOKS BACK. I'm listening to her vent and the coworker is staring at me. I say goodbye again (in case she didn't hear me)...never turns to looks at me. REALLY?! You are that upset I didn't make a purchase? If you work in sales, you know that every demo doesn't= purchase! Bluemercury has a trend of poor/choosy customer service that never fails to reinforce my distaste for the company. I will shop online if I truly need one of their products from here on out! read more

Do you see that kinky curly thing in my photo? Well that would be the most pampered hair in the universe. Despite avoiding salons like you would avoid Ebola or the Haunta Virus I spend a lot of money on trying to bring out the curl and fight the frizz.. I go all over the internet looking for things when I should have just stopped by Blue Mercury. Sephora failed me again by not carrying the product I was looking for. However, Blue Mercury had that product and more. They are willing to make you samples and usually have travel sizes of everything. Yesterday I was able to buy the much talked about Terax Crema the holy grail of conditioner. I also found some shampoo and got a sample of a moisturizer. They only carry high end stuff but since I stopped spending $1200 a year on straightening and keeping my do fresh I can splurge (well it's essential to me) at Blue Mercury. The sales staff is really knowledgeable and makes great recommendations. read more

The staff here are always very welcoming and eager to help! They alwasy know the best new look and always want you t take a seat so they can show you! Recently needed a new look for new years and they sat me down and showed me a new way to do eyeliner when I told them what I liked/didn't liked. I felt that it was the comfort of an expert really teaching me rather than feeling stuffy going into a department store or rather sephora when they walk right past you. Just found my new Make up spot and so close to my office! read more

I stopped in to buy M-61 power glow peels and asked about what to apply after the peel. The sales associate showed me a serum by Trish McEvoy that sounded great. I asked how much it was and it was $120+. I said I didn't want to spend that much (power glow peels already expensive) and did M-61 make something similar. I was told all serums are about the same amount - $120 (I know that is not the case having bought others before). It was clear the Associate became uninterested in my purchase and finally showed me the M-61 serum for $78, still pricey but I purchased it since it was the same line as the M-61 peels. The associate didn't even say anything just handed my items to the cashier and then turned their back at the counter and started working on something else. After I paid I was leaving and said thank you to the associate, even with their back turned to me as I left. I have had similar experiences here -- I think the challenge is people peddling specific products or working on a commission by brand. I don't think Sephora sells the power glow pads, but Macy's does and I will definitely chose that option moving forward. read more

Terrible service. The saleswoman I interacted with was extremely aloof and seemed annoyed when answering my questions. She created a very awkward shopping environment. Bluemercury needs to work on better training their staff on customer experience. read more

I have used blue mercury in the past and had great experiences, but hadn't been back since staffing changed. Unfortunately, on my visit this past week I went and had a horrible eyebrow experience. I have them done regularly and haven't ever had this reaction - I have five mini burns on my eyelids. read more

I love all the products, but the service is poor. Fekkai, Nars, Trish, Tocca...I adore. But, as the leading beauty boutique in the city, the associates should reflect the high quality of their lines. It feels more like Macys than Saks or Nordstrom. Marla, please secret shop this store with calls for orders or holds and visits. It's the best way to see how the store operates. read more