Amazing customer service at this location. An associate noticed that I was looking around for…read moresomething and asked if I needed help immediately. She was very friendly and personable, and even offered suggestions on what she thought would work best for me and why. I'm not super into makeup other than the basics, so it was nice to have someone explain things to me at a beginner level.

The only Sephora location in DC (and the entire DMV) that remains fully stocked and sells a lot…read morebrands not located in other stores. Like Prada makeup line and Pat McGrath. Which both lines are top notched and should be stocked in all Sephora stores. The staff is knowledgeable with color matching, friendly and you can always check out with a SA on the floor and not have to wait in line.

Huge supply of hair extensions. Different textures, colors, lengths…read more Owner is at the store and very helpful.

Came in for some braiding hair and left with a lot more. Small shop, but very reasonable prices for…read moreeverything and helpful owners who helped me pick the correct hair. Happy to support a black owned business. I will continue to restock my items here in the future.

Great service from the desk to my esthetician. Clean environment and very accommodating!!!read more

Please fix the online portal. I want to keep my membership but it's not worth it if I never know…read morewhat I have available for credits or points.

During a recent visit, I tried to purchase two items; one was unavailable in-store. The associate…read moreoffered me a free shipping card with a code to order the item. I thankfully made it a point to make sure the free shipping code actually worked while attempting to make the purchase via the Ulta App before leaving the store, and that's when I discovered it was expired--dated January 2026, while it was now the end of April 2026. The fact that these cards had been expired for nearly four months stood out to me as extremely alarming--no one had noticed until I flagged it. There were apparently no other shipping cards to provide me with and so I departed the store after 15 minutes of wasted time of them trying to sort this out only for them to tell me that there is nothing they could do. I contacted customer service upon leaving the store. After my first call, the associate disconnected the line. On a second call, another associate kept repeating internal processes, but eventually proposed a solution: I would pay for shipping upfront, and then they would reimburse me after the fact. Unfortunately, this is not isolated; previously, a few months prior I went to the store because a product I was looking for was listed as in-store, but the associate told me I couldn't buy it--even though it was right there on the shelf. I verified availability online, and still, I was misled. She stated that although it was on the shelf it was erroneously placed there and listed online as in store but could not be sold until a couple days out and that I could return when it is available for purchase or simply purchase online. These repeated failures--both in-store and with customer service--reflect a troubling pattern. In a market with competitors like Amazon and Sephora, Ulta has been falling drastically short. There has been a noticeable shift where basic customer expectations are simply not being met. I tend to go to Ulta because it is very close to my home but will not be returning as my first option/ go to any longer. I made this same commitment after my experience at Best Buy and I have only been there 1x in 20 years to buy something worth $6!

If you're looking for quality makeup services, book a session with Khamani. She's very well versed…read morein skincare and skin types and can offer an array of recommendations worth purchasing. This is my second time meeting with her and I'm happy to say that I leave satisfied every time. She is available for a full glam as well so book her if you're looking for a beautiful beat before a night out!

Went in to try some new fragrances. Ended up purchasing a roll on of one that caught my attention…read more The gentleman who helped us explained the different sizes and let us explore the different scents. We got to watch him mix them for us which was cool. The scents are more mature in my opinion, and pricey. It could be fun to take your friends on a day out.

This is my favorite place to buy men's grooming products. They have a great collection from face…read morelotions to beard oils, deodorants, shampoo, conditioner, colognes, hand pomade, and shower gel. Absolutely great quality! Price - this is definitely on the higher end. Most of the products cost between $35 to $50 for small size bottles. Colognes can cost around $300. Absolutely worth it! I have been using their product since a couple of years. Highly recommend it. Staff - very friendly. They even let your pets in this store. My dog loves coming with us and just hanging out and gets lots of attention. Gives me plenty of time to test a lot of their products without worrying about my dog being tied to a bike lock area outside.

Marco, thanks for making my visits fun. I usually find everything I came for and then some. Marco…read morewill stop whatever he's doing or call someone to assist me when needed. No one stalks me and I stay longer than planned because I feel a good vibe in this store. Although the store is a bit crowded, the variety is on point. I appreciate the comparable pricing and convenience. Thanks again!

what kind of store stops letting people in before the closing time? I tried to come in because i…read morehave a wedding tomorrow and i needed something last minute and this place failed me.

Great service and location here. The salespeople offered selections based on my preferred scents…read moreand encouraged me to try out different combinations and scents. The prices are pretty steep, but it is always nice to leave with something that feels luxurious.

Really great products and the team working at the store is fantastic. 10 out of 10 highly…read morerecommended

I'm absolutely clueless when it comes to most makeup. When I had a laser treatment to my face that…read moreleft me with dark and obvious bruising, I went to the Blue Mercury on P Street to try to find some serious makeup to cover up the bruising. I wish I remembered the name of the ladies who helped me, but it's been a couple of months. The staff were so friendly, helpful, and understanding. They sat me down and analyzed my face and skin tone, and listened to other needs I had (like withstanding sweat, as I teach fitness) and matched me with all the things I needed to cover up the bad bruises - a good sweat-resistant primer, color corrector, concealer, setting powder, an SPF setting spray to protect everything from the sun, and even some basic tools for applying these things that I just didn't have. I felt seen, listened to, and helped. They even applied the makeup for me, which was so nice! After the stress of the bruising, and feeling clueless how to cover it up, it was so nice to be helped with such expertise and understanding.

New to the 'hood and so happy I stumbled upon this location. First things first - management NEEDS…read moreto add the name to the sides of the awning or boost visuals. I didn't even know the store was there and go to Starbucks every day. I don't even want to write this review because I think Alex is the secret weapon. He's so knowledgeable and personable and helped me with not only my make up for my head shot but I came back for an every day summer look tutorial. He is super patient. I can't sing his praises enough.

I have been buying The history of Whoo online and it takes a really long time to get here. I'm glad…read moreI found this store. The owner is super nice! She gives me lots of samples and gifts. Will definitely come back for more!

This is the real deal!…read more Korean highly elegant and scientifically engineered cosmetics! Very interesting and not so expensive! Worth a visit!

This is my favorite Sephora! I always visit right when they open because things can get hectic in…read moreDC. Despite the chaos, the customer service remains excellent. I've discovered so many amazing products here, and I really appreciate the staff for introducing me to new items and helping me achieve a natural makeup look.

I went into the store looking for a mini perfume set and walked out with a mini perfume set and a…read morefree "full size" bottle. I didn't even know there was a promotion so I was pretty excited when I stumbled on it. The perfume gift set was $90 and the perfume I chose from the set was worth $105 so I saved even on the "full" bottle - which was honestly only 1oz, but still. The gift set had Gucci Bloom, Burberry Goddess, Carolina Herrera Good Girl Blush and 4 other bottles that had 2 roll on perfumes and 2 spray perfumes. Unfortunately, you need to buy the set before you can open the pack to pull out the coupon and that's where things went south for me. I opened the pack in store right after buying the pack and asked for Burberry Goddess. The lady at the counter said it was lunch time so they were short-staffed and I would need to wait for the other staff in store to come get the perfume for me... understandable. It took about 10 minutes for someone to show up. When he did, he said he couldn't find it. The coupon offers the option to order it online and have it shipped for free. Even with the directions on the card, I told them to show me how to do it online to make sure I didn't have difficulties after leaving the store and sure enough, you can't redeem it online with the instructions on the coupon. They said I would need to go to the website, click on customer support then tell them about my purchase, give them the code and my address to get it sent. The risk for further complications seemed unnecessarily high so I asked if they could pull up stores in the area to see if anyone had the perfume in store and I would just walk there to pick it up. When they did, it showed their store had it. They keep all their perfumes locked up so it's not like someone stole it however, after another 15 minutes, it couldn't be found. To be fair, she called the nearest store to confirm they had it before sending me there. As happy as I am for the score and money saved and as much as I appreciate their efforts to help me, I spent a total of 30minutes, mostly just standing in a corner and waiting for something that still wasn't found. It would be nice if they kept better inventory and saved customers the time and trouble of waiting for something they don't have. Will I go back? Unfortunately.