This is my favorite Sephora! I always visit right when they open because things can get hectic in DC. Despite the chaos, the customer service remains excellent. I've discovered so many amazing products here, and I really appreciate the staff for introducing me to new items and helping me achieve a natural makeup look. read more

I went into the store looking for a mini perfume set and walked out with a mini perfume set and a free "full size" bottle. I didn't even know there was a promotion so I was pretty excited when I stumbled on it. The perfume gift set was $90 and the perfume I chose from the set was worth $105 so I saved even on the "full" bottle - which was honestly only 1oz, but still. The gift set had Gucci Bloom, Burberry Goddess, Carolina Herrera Good Girl Blush and 4 other bottles that had 2 roll on perfumes and 2 spray perfumes. Unfortunately, you need to buy the set before you can open the pack to pull out the coupon and that's where things went south for me. I opened the pack in store right after buying the pack and asked for Burberry Goddess. The lady at the counter said it was lunch time so they were short-staffed and I would need to wait for the other staff in store to come get the perfume for me... understandable. It took about 10 minutes for someone to show up. When he did, he said he couldn't find it. The coupon offers the option to order it online and have it shipped for free. Even with the directions on the card, I told them to show me how to do it online to make sure I didn't have difficulties after leaving the store and sure enough, you can't redeem it online with the instructions on the coupon. They said I would need to go to the website, click on customer support then tell them about my purchase, give them the code and my address to get it sent. The risk for further complications seemed unnecessarily high so I asked if they could pull up stores in the area to see if anyone had the perfume in store and I would just walk there to pick it up. When they did, it showed their store had it. They keep all their perfumes locked up so it's not like someone stole it however, after another 15 minutes, it couldn't be found. To be fair, she called the nearest store to confirm they had it before sending me there. As happy as I am for the score and money saved and as much as I appreciate their efforts to help me, I spent a total of 30minutes, mostly just standing in a corner and waiting for something that still wasn't found. It would be nice if they kept better inventory and saved customers the time and trouble of waiting for something they don't have. Will I go back? Unfortunately. read more

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Booked in for a makeup appointment same day after the Georgetown Sephora cancelled my appointment at their location. My makeup artist was Evelyn and she was exceptional - she's incredibly talented and helpful and she made sure I looked great for my event. read more

Maryam at Sephora was so helpful in educating me on the benefits of signing up for a Sephora credit card, and I finally signed up for one after being a Sephora customer for 15 years! Thanks so much, Maryam! read more

I am an older woman looking to update her makeup. I had great help from Glenn picking products. she suggested a make-up tutorial. That was a great idea and Jordan was available so she took it on. She fine tuned the color choices and showed me how to apply the makeup for my skin. She taught me a technique I had never heard of (eye liner on the upper waterline). I have the perfect lip color now after years, and years, of looking. read more

--- **Subject: Feedback on Unacceptable Customer Service Experience** Dear Sephora Customer Service on 14th st, I am writing to share my recent experience at your [specific location, if known] store, which left me extremely dissatisfied with the level of customer service provided. During my visit, an employee approached me to ask if I needed any assistance. When I politely declined, she rolled her eyes in front of me and walked away. This behavior was not only unprofessional but also quite disheartening. Additionally, I observed that the overall customer service and organization at this location were subpar. Despite having five managers on the floor, none of them appeared to be fulfilling their managerial duties effectively. They seemed more focused on talking or leaving rather than assisting customers or ensuring a positive shopping experience. I hope you will address these issues to improve the quality of service at this location. Thank you for your attention to this matter. Sidenote, what's up with all the girls not being up to part make up Hair they all seem like they just woke up, definitely not interested in being helped by someone that doesn't look inspire into me when I'm coming into Sephora, as a make up trainer for MAC COSMETICS this behavior leads to termination or a write up immediately I have worked for MAC cosmetics over 10 years as a trainer for makeup applications showing and teaching our loyal customers, we strive for the best customer service. Employees must look apart every time they come in to work, Makeup,hair and dress code,Representing the brand is a big deal for MAC COSMETICS SOMETHING SEPHORA IS LACKING ON. Sincerely, Regional trainer for MAC Cosmetics. --- read more

I went here about a month ago to get shade matched. I forget the name of the woman who helped me but she was amazing. She suggested a Makeup Forever foundation, because I stream and was finding the SPF in my Bare Minerals tinted moisturizer was making me look white on camera. I also have olive skin so it's always been hard to find the correct shade. We were between a neutral and a cool shade and literally 5 employees stopped to give their input, hahaha. It was really cute. One of them suggested taking photos with flash and the neutral won out. Ive been using it since then and I love it, great recommendation. Very helpful and patient staff here for anyone trying to get shade matched! read more

The only reason I am giving 1 star is because of the white lady that checked me out. The beauty consultant, Monet was amazing and very attentive and helpful and I absolutely love the products she picked out for me. She above and beyond. but the older white chick was a nightmare. She was short and dismissive and I spent $160 and got not 1 sample. I had signed up and was eligible for points but she did NOTHING to tell me about how to get them or apply them to this purchase. Last time I came with my son we both got samples. Don't be like the white chick and be rude and short. It makes me not want to come back to your location. Oh btw I'm white so yeah! read more

I love Sephora even though I kep Breaking out from veing given products that are sensitive to my Skin. I'm making a 3rd trip today, Mind you.. This is my 3rd trip because the first two Concealers were Nice, but one was stickier and the other Broke me out, this is my Third try, and again everytime I come I announce that my skin is Sensitive and it does Break out. . Sometimes I think Im being heard, sometimes I think that information was forgotten because again, Im going back to try another Foundation IN HOPES it doesnt Break me out, on top of that, Im bringing all of the other ones to compare to the Newest Concealer. Hopefully more MATT! I need the MATTIEST NON GREASY NON-COMEDOGENIC FORMULA THERE IS! Because the Creaseless creased and the Full coverage, had a Reddish tone, which made my face look Orange.. Even Though it was Bright and fancy in the Store. And I was like YAAY when I left. A week later Im like yo its Orange. Maybe for Special Occasions.. I picked 5 Stars because I love SEPHORA, even though I need a Million Concealers. The People are FABULOUS! read more

Poor guidance. Half of the girls in there don't know how to match your shade and don't even know what to recommend you on makeup. Worst customer service ever. read more

Yesterday I came into the store to buy my Kat Von D lock it concealer the store was out of it , Carlos assisted me he was totally AWESOME!!!!! He made sure he had the correct shade and gave me so many options clearly a very knowledgeable Young man. read more

Grand opening in DCs Golden Triangle. Had fun visiting and getting some Christmas gifts. Nice layout with attentive staff. My challenge will be not spending lots of money. read more

The manager here is extremely rude. Won't be going back. Georgetown customer service is heaps better.

Went to Sephora to take advantage of the 15% discount but my significant other was dragging their feet which made us pressed for time to make the closing. Sam is the manager and went above and beyond to ensure we got the products ordered and did this with the best customer service Ive encountered in quite some time. read more

My goodness, who doesn't love a brand new Sephora location, close to their job?!? I walked in, smelled the newness, picked up what I needed, picked up what I didn't need, and spent more for the contents in this little bag. All that to say, it's worth it and they have excellent customer service. I'll be back! read more

I went in today looking for setting powder, concealer, and a good Bb cream. I asked Christine for help and she could not have been better. She took her time to find me the best color match and best products for me. She also gave me other product recommendations which I super appreciated! I had a great experience and the store was very clean and beautiful. read more

This specific location - 14th Street went ABOVE AND BEYOND my expectations. The sales associate that helped me (Icy) was phenomenal and she is a LIFESAVER!! Finally found someone that could ACTUALLY recommend a foundation that MATCHED my skin tone! I had been to Sephora 3 times in MD in the past two weeks and it was a huge let down where I had wanted to give up going back...long story there..but I googled this location and the reviews were certainly accurate. Icy saved the day! words can't express how much I appreciated her assistance! Very nice manager also! Super clean store! This location is certainly my favorite. read more

I'm happy that Sephora opened up in a northern part of the city. I wanted to give a special shout out to Annet who was incredible. Annet was on their way out of work and they still walked me through step by step for a new skin care routine. It's a new location and yet everyone working is on top of their game and ready to help. I'll definitely be coming back. read more

Ayahna was great, super helpful! I asked another sales rep a question and she was super helpful as well (didn't catch her name though). Great customer service. Went to the Georgetown Sephora the other day, and though helpful, they refused to provide samples due to Covid. I figured that was normal store policy and didn't think twice. This location provided multiple samples to help me figure out my shade for foundation, which was much appreciated (this way I don't have to buy 5 products to test out the shade and then return the ones that don't work). All stores should have consistent policies. read more

This is that neighborhood-feel Sephora. The team is super friendly and you feel that you're talking to a home girl about products. Come here if you're looking for someone patient and willing to go that extra mile to help you find the right product. For me, Patrice was my savior and spent probably 30 minutes helping me find my right shade of foundation that met my specific skin and environmental needs. read more

I went to Sephora yesterday to find a lip color I had lost. I gave the young person, James, very little information to go on, other than the lip color came not in a lipstick, but in a square-edged container, and it had a wand, and I couldn't remember the brand name, but it went on glossy & then turned into a matte finish. I also had trouble remembering the exact color, but it was between a blue red & purple. Well, James showed me various options & helped me choose something to match my skin tone - olivey. I ended up buying 2 lip colors & a new brush for applying eye makeup (I had lost that, too). The customer service was fabulous. I also had a good experience with Jorge, who introduced me to a fantastic fragrance that was woodsy/spicey. It's on my Christmas list now. Thank you James & Jorge! read more