Staff are nice and they have a lot of products. It's easy to find products you might like to try as well as known brands.

Wow!!! This is a huge Ulta!!! I was just in there forever because there's so much to look at lol. If you're a beauty girl like me this is your place. The parking sucks over here so park in the garage if you need to. Staff were very friendly and the place is clean. It's after Christmas so they need to restock but I was still able to get everything I needed. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Silver Spring, Maryland

This is the second time that I've been in Ulta to buy a few items for restock, and this particular store has only one person working at the checkout register. Today, when I came to get some makeup remover, there was only one person at the register. There were 6-7 customer service people in the store, including one representative who ONLY did online pickup orders. A sales representative came to the register for about 5 minutes, and then walked off. In all, the line escalated to about 25 people waiting to checkout. Some people even left the line, including myself, due to the long wait. This is sad--I only live five minutes from this store and the wait takes up most of my day. I got stuff to do! read more

Under serviced, and over-priced! I have been to this ULTA for hair cuts for 20 years. I used to work in DTSS, and would go there for a cut during my lunch hour. I was always pretty satisfied with the service and results. Last week, I searched on line and found that only a couple of hairdressers work there now, and only a couple of days a week - so scheduling is a challenge. I booked my typical "haircut" (term on their website). Clearly stated on their website is this: "All haircuts include a cleanse, condition, scalp massage and blow dry unless otherwise stated." Note, the 'haircut' has no notification that there is no blow dry, and I'd gotten blow dries for every other visit I'd had before. Yesterday, not the story. I was told - as I sat in the chair - that to get a blow dry it would cost an additional $21! And, when I checked out (hair not blow dried) I was charged an additional $10 ($57) which is the price of the more expensive "signature cut" - which I did not get. I feel ripped off. To add, the stylist was brusk and kept walking away from me to help a person at the register, go get something, sweep the floor, etc. To her credit, though, she did let me sit under the dryer for ten minutes, so that my hair would not be sopping wet when I went outside (though I looked awful). This is really poor service. My advice: find some place (any place) better than this. * Note: I did send an email to ULTA's main customer service, and they replied in a timely manner that they are reviewing my complaint. read more

The staff is very nice, knowledgeable and helpful. They usually have a good amount of options in store. They are being a bit more pushy with the credit card sign up so be careful about that. read more

They moved from where I had remembered them being. Still nearby the movie theater but on the other side - closer to BurgerFi. I had a gift card from my birthday that I wanted to redeem. They didn't have the item I was looking for anyway. The employees here don't seem as engaged or helpful. Probably won't be coming back to this location. read more

Beautiful store with a good selection of high and low-end brands! This location is larger than the former location around the corner and feels more spacious, especially since there are fewer customers in the store these days due to the COVID-19 pandemic. Shorter lines are an unexpected boon! Tip: Sign up for Ulta's rewards program to receive coupons via email that you can scan at the register! read more

Just recently found out that Ulta also has a hair salon inside and I just couldn't resist making an appointment. I was a little nervous just because I've never been here before or seen the hair stylists' work. Made an appointment for a haircut with Kalynn and I can happily say that she was amazing! She listened to what I wanted and explained how she'll do it. She showed me my hair once she was done and asked if it's what I was thinking or if she should cut more. I was so happy with the way she cut my hair and had a great time chatting with her throughout the process! read more

Ulta Beauty - Hair Salon area - Cosmetics & Beauty Supply Near Me - Silver Spring, Maryland

Clerk asked three times for my phone number and ended up refusing to ring up my sale because I wouldn't give it. You literally lost a $40 sale. Please coach your clerks to accept a no when a customer doesn't want any to give a phone number. Ace does it. Why can't you? One star because zero isn't possible. read more

I have really mixed feelings about this particular Ulta. The location is fabulous and for me just across the street, and it's clean and organized well. My two issues: it has less variety available than other Ultas in the Metro area (for example, some of the Ulta exclusive brands like NUDESTIX, Madison Reed) and customer service is an issue. The sales clerks often make simple mistakes but frequently enough that it is frustrating (forgetting to check for free gifts or points for example). There's one clerk in particular who seems to specialize in offering unhelpful comments, such as "Oh you should have bought this last week when it was on sale." Last visit, it was "Wow, this is a lot of stuff, it's going to be expensive" and "If there was a contest to see how much stuff you could fit in the basket, you would win." Then, when it rang up, she completely skipped the points and I had to ask her to go back and credit me the roughly $60 I have on my Ultamate credit card. Maybe a more Buddhist approach before commenting: Is what I'm about to say kind? Necessary? True? Does it improve on the silence? If the answer is no, save it for some other time. You don't know the situation of your customers or the people in your store. We're still in a pandemic. A little kindness goes a long way. read more

Customer service is horrible. I needed some assistance with picking the best curling iron option but no one offered any assistance. After doing my own research and checking the website for reviews while in the store I found an option but decided not to purchase it based on the horrible customer service. I gave it three stars because it is clean and well organized. read more

very annoying when the time they close doesn't match what it says online or on the building. Tried to go in today at 7 and they said it was closed. On the building it says it closes at 9, and online it says it closes at 8. i need some consistency please. read more

I bought a Dyson hairdryer at this store with points (I'm a diamond member) and was not happy with it so returned it. I told the cashier that I would be purchasing another dryer and she said fine, however she went ahead and did the return. I came back not 15 later with my purchases and was told that I did not have enough points to make the purchase. What? I just gave my dyson worth over 6000 points? She mistakenly just gave me points back for the extra cash I spent on this particular purchase and did not give me the full amount. Corporate was called. The manager of the store asked them to give me the points as I was a diamond member. No deal. They said wait 24 hours. I came back the following day and still no points. So now it's 2 days later and I still do not have the points and cannot purchase another dryer. I called corporate and was told that I cannot speak with anybody but have to wait until they "make a decision". I am so disgusted and infuriated. They made the mistake but refused to rectify it. The sad part is, I utilize this store as my hairdresser is the best. I'm at a loss. Nobody is helping me; they are just saying to wait and no, you can't talk to anybody. read more