THIS REVIEW IS ONLY FOR THE EYEBROW SHAPING SERVICE
I'm not sure why I had a one-off experience here, or if he was just having a bad day, but its inexcusable. I wish I felt the same way everyone else did, but unfortunately I dont. Yes Willie is really nice, but the way he approached my eyebrow shaping was just all wrong. It took my a while to come back and write this review. I had just moved to DC from Miami, and based on the rave reviews on Yelp, I decided to give browbeat a try. I was expecting a consultation, some questions asked about shapes, likes, dislikes, allergies etc. and a FACE TRANSFORMING shaping, what I got was the other extreme.
I came to him with sexy full eyebrows (check out my review on BrowRehab in Miami), so all I really needed was a little clean-up removing the fuzzies but the shape was still looking good.
There were honestly tell-tale signs from the start, that it wasn't going to go well. He tells me to sit down on the bed, I do. 30 seconds later he sits behind me and gets to work. He didnt really look at me, didn't inspect my brows, and didn't even ask me any questions about how I liked my brows before he started, so I thought I'd comment and said "I really just need a little clean-up", he gave me an 'um-hm' like he got it from there, and continued working.
So the first thing I note is he's doing my brows from behind me, upside down. I've never had anyone do my brows entirely upside down in the 15 years I've shaped them professionally, people work from different angles moving around. Don't you want to see my face right-way-up too?! He continues and doesn't talk to me about my shape at all while he worked, it was just completely like his mind was somewhere else and he was just going through the motions. So I ask "what do you think of their current shape", and he says "shape is good" and carries on. I still thought he 'got it' and we moved on...after that we had small talk, but nothing related to the process going on with my brows at all. He never once stopped to show me progress, ask me if iI like what I see, nothing, zilch, nada!!!
I mean Im here to get my brows done, they're my most-prized feature on my face, are we on the same page ? I should've stopped to ask- but I didn't, I went entirely on faith and reviews- STUPID!!! But a professional meeting you for the first time would have questions for you, and at the very least pause to show you progress and get approval before moving on. I was panicking a little, but I didnt feel any pain, or much plucking so it felt like he was doing a very slow, careful, meticulous job, I just couldn't tell how much hair was being removed at all.
About 25 mins later, he hands me a mirror....and OMG, my brows were HALF the fullness I entered his salon with. I went from full and sexy, to a surprised 'in-shock constantly' look and it aged me !
I didnt really know what to make of it when I looked at myself, I was in shock, but what would I really say at this point....um besides thank you?!! I'd been re-habbing my brows for years to gorgeous fullness, and in half an hour they were butchered into high-arched thin brows. Talk about the 90s.
I did contact him back to say I was unhappy with the results after living with them for 2 days, and to his credit he was responsive and disappointed also. But it was a little too late for that unfortunately.
I'm picky and I know exactly what shape suits me, I was also a first-time client and he just got to work and handed me a mirror at the end. Not an approach I like, it shows carelessness and lack of interest in your customer's preferences and personality.
I'm still re-habbing them 8 months on and it's a very stressful journey- anyone trying to regrow their brows would know. Some gaps just don't seem to want to grow back.
Because of my personal experience, I just can't recommend him to others. If you do decide to go, make sure you tell him exactly what you expect. because he didn't seem to think I had an opinion on my brows. Its unfortunate really.
I travel back and forth to NY for work and now I just get them done there every couple of months, much much happier and they're coming along well. read more