Amazing customer service at this location. An associate noticed that I was looking around for something and asked if I needed help immediately. She was very friendly and personable, and even offered suggestions on what she thought would work best for me and why. I'm not super into makeup other than the basics, so it was nice to have someone explain things to me at a beginner level. read more

The only Sephora location in DC (and the entire DMV) that remains fully stocked and sells a lot brands not located in other stores. Like Prada makeup line and Pat McGrath. Which both lines are top notched and should be stocked in all Sephora stores. The staff is knowledgeable with color matching, friendly and you can always check out with a SA on the floor and not have to wait in line. read more

Their makeup artists are disorganized and unreliable - avoid this location. We had three appointments for Saturday afternoon. On Friday they called to say one artist was sick so they had to adjust an appointment from 60-30 minutes. When I showed up on Saturday, they showed me to the station and after waiting for 15 minutes someone came over and told me the artist had gone home sick. And the appointment that was supposed to have been changed wasn't. Go anywhere else if you need your makeup done. read more

Customer service sucks!!!! It's not even the sales associates, it's the employee at the cash register. I went there today to exchange some travel size perfumes I knew exactly what I want to exchange to and I offered to go get it for her because I didn't know the name off the top of my head for one she was very snappy and seem to have an attitude like didn't offer to help to make it a little easier for her I don't appreciate it! I will NEVER return back! read more

I made a last minute appointment to get my makeup done here for my birthday dinner. Seanelle was the artist who did my makeup, and was amazing. She's super friendly and talented to boot, and was able to answer all of my questions and make knowledgeable product recommendations for me. I can't recommend her enough. read more

rude staff, unhelpful, do not come here. staff were disrespectful when I asked for some help, constantly saying get to the point when I literally was explaining, honestly where are their manners? read more

I've had consistently disappointing experiences at this Sephora location. The customer service feels dismissive and unprofessional especially by the uncomfortable sassy male workers. It's disappointing for a store that's supposed to be all about personal attention and beauty expertise. I hope management takes this seriously and invests in better training and accountability. Definitely dont come here!! read more

Stopped in to find a specific item sold-out locally for me while visiting DC for the weekend and ended up having two nice employees assist me. One went out of her way to try to find what I wanted, and substitute other items when we couldn't find it. Another color matched me to make sure that the new items we chose were actually going to work with my skin. A large store and well-stocked in a great location if you're already walking around and shopping. read more

Visited this location for a full face makeup appointment. Located in the heart of G'town, this location is NOT the best choice if you're on a time schedule that puts you in the midst of rush hour. That said...my makeup artist was Seanelle and she was AMAZING!!! LOVE LOVE LOVE her. She's a brown skinned girl, like me, and really connected with all of my needs. I usually don't care if my artist looks like me but I must admit, being paired with Seanelle made me feel really good about the appointment (I should add that when I made the appointment on the website, I selected "any available artist," so I was fortunate that the system linked us). Anyway, I was late (see previous statement about rush hour) but Seanelle hooked me all the way up with the limited time we had together. I don't know how she read me so well to pull my makeup look together with limited questions but honestly, I was really cute! I am making another appointment with Seanelle for an upcoming event and likely for a future photoshoot! Shoutout to Todd who stole my heart with his kindness and overall joyous attitude. If my Seanelle is unavailable, Todd is a solid artist...although I know I would laugh the entire time! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

I went here after my massage around the corner and it was a well needed self care day. The store was so clean and the workers were super helpful and friendly. I grabbed a couple items that I needed to restock as well as on some new perfumes ( I'm trying to grow my collection ) & omg i loveeeee these. I'm soo ready to try them. I also loved how much of a variety this store had in perfumes. I really liked this location but the only downside like anywhere in DC is the parking. read more

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I was really disappointed by how nasty these ladies were to me today. I've been shopping at the Georgetown location for 20 years, and I was returning a defective mascara - the applicator was stuck in the tube. I was accused of letting it dry out and/or switching the box out with an older one since I've purchased it many times. I would understand thinking these things or gossiping with co workers about it after but what's the point of saying it out loud? There's no point if you're doing the exchange anyway. It's not even YOUR money. Who cares? Why admonish and guilt a loyal costumer? read more

This location is hit or miss depending on the employee interaction. I had a great experience previously, but last weekend I went in to get matched for foundation and concealer and had a poor customer service experience. The employee acted like I was an inconvenience. She was very abrupt and rude. She didn't ask if I had any questions and left me alone without saying anything. I wasn't sure if she was coming back; she did not return. I found her to ask a question about undertones since she indicated I had a different undertone than another Sephora employee had said, and she shut me down without further explanation. I was flummoxed and left. read more

I'm officially done with location of Sephora. The employees are not helpful and I am often ignored by employees. When I first came to the opening one of their employees insulted my skin. Any other time I've gone...it's just never a good experience. Today I needed help with selecting a concealer. I went to ask for help and no one ever came. So I just left. Do better! read more

This review is about the custom facial I received from Raven. First, I was a little upset about the rude service I received when checking in.But once I was in Raven's hands everything was great. Raven is super nice, funny, and really good at her job. She talked to me about my skincare routine, expectations, and skin issues. Then she built a custom routine from scratch for me. She showed me how to use the products and did my make up afterwards. I would highly recommend booking a facial with her online. read more

TODD PARKER!! I've NEVER had a Make-up ARTIST actually perform their work based on MY PERSONALITY!! He was sooooo INTO his art; it was FANTASTIC! I only wanted my eyes done...never thought that I'd look FABULOUS afterwards, which TOTALLY boosted my fatigue! It was my first Sephora visit, and I'm GLAD that I did! Check out TODD PARKER at Georgetown's Sephora. read more

SEPHORA - The ONLY thing that Todd did was makeover my eyes...but I feel like he gave me a complete makeover!! - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

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If you come to this location GO SEE LONDON!!! She's amazing. Her art and skill is undeniable especially for her age. I have personally seen her client walk out of her chair in amazement and super thankful that they were able to become so beautiful by her hands. Not only is she great at what she does and takes pride in her work, but she also may have a line so you might want to call and ask for her in advance. This location is always pretty busy for the most part but you still get good service. There are two levels one for make up and beauty and one for skin care I believe.She gave me an amazing facial and while doing the facial explain the products that she uses and the effects they may have on my skin thanks London I learned a lot hope to see you again soon. read more

I love Sephora. I used to make special trips to one of their early locations in my home state. But you can't get good, if any, service in them anymore. And this kills me, because even beauty experts such as myself need or want help sometimes. Anyway, this one is small, always busy, and staff seems particularly snooty here, though I'm not sure why, because Georgetown may be cute, but those of us who know good shopping can see it's basically an outdoor mall. So there's really nothing to be snooty about. I walk by this location almost daily, so it's hard not to stop in, but I think I'll do so for returns from now on. read more

they were extremely rude and had a terrible customer service 0/10. don't work there if you're gonna be rude to your customers don't work there and have an attitude with everyone thanks. also don't have an attitude with your customers thanks ! read more

First and last time inside a Sephora. I asked one of the women who worked there to help me find a new foundation for my combination skin explaining that the ones I've tried get really flakey/cakey in the dry areas of my skin and oily around my T-zone. She talked to me like I was an idiot and told me 'it was just the texture of your skin, skin has texture you know'. I do know. And I know what my skin's texture looks like before I put makeup on that doesn't work for me. Not only super rude but just bad sales practice. Ask a follow up question and recommend a product. To Ulta I go... read more

This Sephora f'ing sucks! Not only are all the employees unattractive, but they are completely useless. I wish I could walk down a line and punch each one of them in the face. The fact that this Sephora is semi-big (compared to the one in Pentagon City, that is) means absolutely nothing since they will always ONLY be out of what you are looking for. Don't even think about asking for assistance because you will be completely ignored as if you weren't there. Luckily I know enough about makeup and am so picky and stubborn to know exactly what I want. A lot of times, I actually know more than they do anyway. Getting back to the point though, was I greeted when I walked through the door? Yeah, right! Was I wandering around the store for 15 minutes without anyone acknowledging me? Of course! Was I able to find what I wanted? Yeah, eventually...too bad they were out of the color I wanted. Did anyone help me find it? That's laughable! Did I see about five employees milling around, doing nothing and acting like they didn't see the line of people waiting for help? Hell yeah! This is just ridiculous. There is no damn reason to be so lazy. Would I seriously punch each one of them in the face if it was guaranteed that I wouldn't get in trouble? Probably not since I probably would get in trouble, but I might give them the meanest look that I ever could give. read more

Once again, I find myself writing a review for an employee, not a retail location. Goes to show you - Service, Service, Service is key! I walked into this busy location for the first time intent on getting eye cream. My 13 year old dog was with me yesterday and although it was a short walk, the tiles outside were hotter than we anticipated, he essentially walked into the air-conditioning and made a home on the cold floor for 30-45 minutes right by the "Make Up Forever" display, which suits me fine as it is a favorite brand of mine, a lot of my entertainment friends use this brand on set. I love my pup madly and so as long as no one minded, I was going to wait it out till he perked up. One nice thing about where he plopped is that I was greeted by a lovely woman, Sephora employee Ahbeni. She had the most beautiful eyes and they were really well groomed, for example, I am good with make-up but in my wildest dreams I could not apply it that expertly, so I was intrigued to watch her do make-up on a very young sweet but kind of nondescript girl with very pale brows, skin and hair. (It did not hurt that Ahbeni refreshed my pup's lukewarm water with cold water). I watched her transform this girl's face with a very (seemingly) simple application of brow pencil and maybe some blush. I felt like I was watching TV as her application was so expertly done. She would absolutely be someone you would want doing your make up before a wedding or being in front of the camera. Really dramatic changes in a small application. I decided to wait for her and buy whatever she said to buy! She was very helpful getting me the creams I needed, I did not ultimately have time to get makeup as I was with a friend who had plans, but I will be back and buying from her. She said something about purples on my skin tone - which I have never done - so I plan to hold her to it. If you are getting your make up done for a special event I HIGHLY recommend. Look at her own makeup and you can see she has the ability to use make up well, it's tasteful and dramatic and playful enough to make a statement yet just enough subdued to be appropriate really anywhere. She's definitely the bomb diggity at make-up. Look for her Sat's (and other days?) Oh and Sephora? What's not to like generally? They have everything a girl could want, nearly. I don't see chocolate anywhere. But I have bought chocolate blush there (Two Faced brand, really nice). This store did not even have the blasting music I can't stand in LA. read more

Wandering the streets of Georgetown, I was pleasantly surprised to chance upon a Sephora store during my walk down the main streets of Georgetown. Realizing that my skin need a refresh & re-boost from the east coast weather (which my face wasn't use to); I quickly entered to try to see if there were any specific skin care products to help me out. When I entered the store, I was surprised to see that the store looked so small for just their make-up products. However, after glancing around, there are actually hidden rooms within this Sephora such as rooms for consultations, skin care assistance, and fragrance rooms and even a full upstairs room for just skin care products. The staff representatives at this store were super helpful and gave us their full attention (probably helped that the store was pretty much empty except for us too). Products are well stocked and accurately placed; wouldn't mind this Sephora being my closest Sephora location back home if I could! read more

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This is my go-to Sephora location in the DMV. For a couple reasons: it's close to my school and most importantly the artists here are always so accommodating when I need to get color matched as m skin tone changes throughout the year. A few days ago, I came in looking for a new dewy foundation and a concealer that would subtly highlight and complement the foundation. I got all of this, plus more. Kionna, the artist who helped me, was an amazing listener. First, she chose two different dewy foundation and put them on separate sides of my face. We both chose the left. Next, she found the perfect concealer for me. She esentially gave me a full face of makeup because she helped me choose a new setting powder, blush, bronzer and highlighter that all complemented my skin tone and I'm very grateful. Although, I love makeup. I'm no professional and makeup stores can be quite intimidating. Here, there's always an enthusiastic artistic who leads the way. I got: Too Faced Born This Way foundation, Milk Makeup Blur + Set Loose Setting Powder, Milk Makeup Flex Concealer, Fenty Beauty's Killawat Foil Highlighter Palette. read more

A truly bad experience for a store in the heart of Georgetown. I was treated rudely when I arrived with red umbrella and given a bag to put it in without any kind of help and the sales person just staring at me. I then checked out my products and told the manager and she didn't take it seriously at all. And furthermore, the sales associate put the samples in my bag and didn't even put the products inside. If I hadn't been vigilant, I would've walked out with no products. This is a truly horrifying experience for a Georgetown store. The service is subpar, and no one offered to help me when I was looking for products and clearly needed help. The Connecticut Avenue location is far better. read more

Couldn't help but to keep mumbling "Excuse Me", "Sorry", "Pardon Me" as soon as I walked inside this store. Given the fact that I am from California, I am used to the BIG Sephora stores with lots of friendly staff. I had to stop into this Sephora to grab some last minute makeup because I forgot to pack it for my trip, but didn't get any help from any of its staff members. What made it worse is that this store is small. Makeup are found on the 1st floor, whereas skincare, haircare, perfume are found on 2nd floor. Not the most pleasant shopping experience at Sephora... read more

Do I really need another eye shadow palette? Nope. Will I still buy one? Yes LOL The best thing about Sephora is their customer service and this location did not disappoint. Very obliging and courteous, even to a super inquisitive 5-year old who was hell bent on trying on every red lippie in the store :/ Will definitely be back when in DC! read more

I know next to nothing about Sephora and make up. That said, I've been here a few times to wait for my girlfriend to try on different make ups etc. It has two floors and what seems like a large variety/selection of items. The men's fragrances are on the second floor close to the Windows which is where I kill time destroying my ability to smell dinner. Gucci made to measure, anyone? read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

Wow..... two floors of Sephora! For someone like me, who is really just here to ooh and ahh over the skincare stuff, this is still a lot. My first trip into this location was to purchase my beloved Clarisonic Mia, and the saleswoman was very helpful. From reading the other reviews, it looks like some have had some hit-or-miss reactions to the people working here, but remember: often times, you will get what you give. Be nice, friend them, and you might actually get sent home with an even larger stash of free samples! read more

Employees are not knowledgeable about the products they carry. Went in to pick up a set that was missing an item. Where's the quality control? Ridiculous... read more

This is my "go-to" Sephora due to the diversity of the staff and selection. I appreciate receiving ideas and thoughts from all nationalities. Great selection of makeup and brands. Staff is ALWAYS helpful and knowledgeable (Corey helped me tremendously today......saved me from my eyebrows looking like bird wings!). The store is conveniently located right on M Street and there is street parking. UPDATE: Went back to find a tinted moisturizer and powder. Khiara was wonderful in helping me color match perfectly! read more

SEPHORA - Travel size Josie Maran - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

Customer Service Review...... Todd P (color consultant) is the best!!!! I came in needing foundation help. There are so many products out there...which makes it hard to choose. I always have a hard time finding a good foundation to match my skin color and skin type. Todd P. was extremely helpful, knowledgeable and friendly. He showed me a few foundations that would be great for my skin type and also showed me ways to create A flawless timeless look. If you need help finding a great foundation for your skin and color matching ask for Todd P. read more

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Dear Sephora, You are a makeup store with salon services. Please don't act surprised when someone shows up early. Please don't make people wait just because. I'm not asking to go early, I'm asking to start on time. I shouldn't have to peer pressure your team to start my appointment. My make up artist and I misunderstood each other. And mid way thru I pointed out, um no this is not what I want. She seemed slightly annoyed, but feedback is a gift, right? Make up is something that can change a whole look and influence how someone feels on a big day. This was definitely a trip of why did I bother. Going home to redo everything. Sigh. Wish I hadn't even tried this Sephora make up team. Signed, A disappointed VIP Rouge member read more

It absolutely blows my mind that this is THE ONE AND ONLY Sephora location in all of DC. How is that possible when they have a Sephora in every single mall across the country? I think they have more Sephora locations than Starbucks cafes throughout NYC now! Dramatics aside, given that this IS the only Sephora location in the area, I'm surprised the space is so small. Despite the small store, it's well-stocked; I always find what I need. The employees are very friendly and patient. read more

Unimpressed. Staff is rude and acts very inconvenienced when asked a question: I would go here because it was the closest one to me, but dreaded going in and only asked a question if necessary. The only nice salesperson is Raven: she is super friendly and welcoming, and very knowledgeable. read more

I came for a makeover and Todd was fabulous! He took his time and highlighted the features that I wanted. If he thought I might not like the fulllook he was going for, he always give me the mirror and double checked with me. I had so many compliments on my makeup and I'd 100% recommend him and the Georgetown staff! Thanks for accommodating my friends and I read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

I could go to any Sephora in the city, but I only go to Sephora, Georgetown. The team there, Todd and Martha have been my associates and make-up artist of choice for over 10 years. I needed new mascara and Todd provided an instant recommendation for the Hourglass, Caution mascara. Darkening, lengthening, dramatic, it was exactly what I needed. Thank you, Todd! I also was able to pick up the YSL Intense. :) Happy Birthday to me! read more

Xadi delivered excellent service and made sure I was well taken care of at the Georgetown location. Having people who ensure the upmost best customer service really does make a difference! Thank you Xadi ! read more

The SWEETEST staff. Jesse, Todd, Bridget, Carzan... All of them are so friendly, knowledgeable, and willing to go to any length to help you out. I've never had a bad experience at a Sephora, but I know I would for sure never have one here. 10/10 in every category -- the staff, the selection, the store's COVID-19 response... highly recommend to anyone who loves makeup! read more

I got my makeup done here for the Adele concert. The store is obviously in a great location, in Georgetown and the employees are all really nice. I got my makeup done by Martha. She is absolutely amazing and I left feeling like a completely new person. In order to get my makeup done for free (from the concealer to lashes) all I had to do was purchase $50 worth of merchandise (easy enough). I showed Martha a photo of the look I was looking for and she made it happen. She is so sweet and a professional! I will definitely come back and get my makeup done here again. read more

Great Sephora! I took two friends here yesterday for Rouge Free Makeovers and we had a wonderful experience. They both really enjoyed their beauty advisors and walked out looking beautiful and feeling great. The women who worked with us were knowledgeable, friendly, and cool. We had a great experience. read more