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    Lip Lab

    4.6 (12 reviews)
    Closed 11:00 am - 7:00 pm

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    Imani G.

    We went to the Lip Lab in DC for my sister's birthday, and it was surprisingly a really good experience! The experts, Ciara and Keefy, were amazing from beginning to end. They had great personalities and truly ensured we had a fantastic time. I was originally going to go for a classic nude, but Ciara really got me out of my shell and created a custom red for my skin tone that I absolutely love. To top it off, their customer service was excellent; when I finally opened my lipstick and found it was broken, we went back and they completely redid it with zero hassle. I would highly recommend this experience and definitely suggest asking for Ciara or Keefy as your artist!

    Natalie M.

    My friends and I had a blast creating custom lipsticks at Lip Lab. The process was straightforward and fun. First, we exfoliated and moisturized our lips. Then, we selected our finish (satin, matte etc). Next, we had fun choosing our colors and having the staff mix them for us. I initially thought we'd be mixing our own colors; however, that was done for us by the staff. Each of us tried on a selection of shades to make sure we found the right match. Once we settled on our custom lip colors, we selected a scent, picked a case, and then a staff member assembled them in front of us. Next, our lipsticks were engraved with a title and font of our choice. There were three staff helping our group of five, which kept everything moving efficiently. The space was cute and on-brand except for the bathroom, which looked like a storage closet. My lipstick remains in great condition weeks later and feels like a luxury experience each time I wear it. I'm glad our custom colors are saved to our profiles for easy ordering next time.

    Kathea S.

    This was such a fun experience! There are lots of options/price points. Getting to make a personalized lipstick color is awesome. The staff work with you to find just the right blend of colors to make your shade. I wanted a Taylor swift red and after 3 tries we got it. You can pick a scent. You pick a tube and then have it engraved. Finally, it's easy to have it remade once it's in the system. Sam was our colorist and super helpful.

    You even get to name your products!

    This is my second time at this location! It's a super fun experience with girl friends. The staff is so kind and helpful. Keefy was a rock star and helped us pick the right colors! Highly recommend the experience.

    Masterchef Lani
    Alyssa S.

    We came here to get blushes & sheer lipsticks made. We were BLESSED with Lani! She's the best & got our cheek/lip shades on the first try! Such a fun experience and the quality of these products are so so good. Highly recommend for a girls day & already looking forward to coming back!

    Shout out to Keefy mixing up our magic.

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    Review Highlights - Lip Lab

    We made the reservation day of and luckily there were available appointments that worked with our schedule.

    Mentioned in 2 reviews

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    SEPHORA

    SEPHORA

    3.7(27 reviews)
    0.7 miDowntown

    During a recent visit, I tried to purchase two items; one was unavailable in-store. The associate…read moreoffered me a free shipping card with a code to order the item. I thankfully made it a point to make sure the free shipping code actually worked while attempting to make the purchase via the Ulta App before leaving the store, and that's when I discovered it was expired--dated January 2026, while it was now the end of April 2026. The fact that these cards had been expired for nearly four months stood out to me as extremely alarming--no one had noticed until I flagged it. There were apparently no other shipping cards to provide me with and so I departed the store after 15 minutes of wasted time of them trying to sort this out only for them to tell me that there is nothing they could do. I contacted customer service upon leaving the store. After my first call, the associate disconnected the line. On a second call, another associate kept repeating internal processes, but eventually proposed a solution: I would pay for shipping upfront, and then they would reimburse me after the fact. Unfortunately, this is not isolated; previously, a few months prior I went to the store because a product I was looking for was listed as in-store, but the associate told me I couldn't buy it--even though it was right there on the shelf. I verified availability online, and still, I was misled. She stated that although it was on the shelf it was erroneously placed there and listed online as in store but could not be sold until a couple days out and that I could return when it is available for purchase or simply purchase online. These repeated failures--both in-store and with customer service--reflect a troubling pattern. In a market with competitors like Amazon and Sephora, Ulta has been falling drastically short. There has been a noticeable shift where basic customer expectations are simply not being met. I tend to go to Ulta because it is very close to my home but will not be returning as my first option/ go to any longer. I made this same commitment after my experience at Best Buy and I have only been there 1x in 20 years to buy something worth $6!

    If you're looking for quality makeup services, book a session with Khamani. She's very well versed…read morein skincare and skin types and can offer an array of recommendations worth purchasing. This is my second time meeting with her and I'm happy to say that I leave satisfied every time. She is available for a full glam as well so book her if you're looking for a beautiful beat before a night out!

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    Lip Lab - cosmetics - Updated June 2026

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