Huge supply of hair extensions. Different textures, colors, lengths…read more Owner is at the store and very helpful.

Came in for some braiding hair and left with a lot more. Small shop, but very reasonable prices for…read moreeverything and helpful owners who helped me pick the correct hair. Happy to support a black owned business. I will continue to restock my items here in the future.

This store has been redesigned to remove the checkout counter. Now there's only one a tiny checkout…read morestation in the back that can accommodate one customer at a time. So inefficient! The line snaked all the way to the front of the store and employees kept walking by until one finally came with a mobile checkout device to assist. Thank goodness they can pull up all purchases by your phone number, so my return was processed faster than the time I spent waiting in line. The absence of a dedicated register should mean more space for merchandise, but they were out of many products.

My daughter Ashleigh loves sephora! She calls it her happy place! She loves The drunk elephant…read morecream...But let's address the elephant in the room....WHO IS CARDI B??

Great service from the desk to my esthetician. Clean environment and very accommodating!!!read more

Please fix the online portal. I want to keep my membership but it's not worth it if I never know…read morewhat I have available for credits or points.

During a recent visit, I tried to purchase two items; one was unavailable in-store. The associate…read moreoffered me a free shipping card with a code to order the item. I thankfully made it a point to make sure the free shipping code actually worked while attempting to make the purchase via the Ulta App before leaving the store, and that's when I discovered it was expired--dated January 2026, while it was now the end of April 2026. The fact that these cards had been expired for nearly four months stood out to me as extremely alarming--no one had noticed until I flagged it. There were apparently no other shipping cards to provide me with and so I departed the store after 15 minutes of wasted time of them trying to sort this out only for them to tell me that there is nothing they could do. I contacted customer service upon leaving the store. After my first call, the associate disconnected the line. On a second call, another associate kept repeating internal processes, but eventually proposed a solution: I would pay for shipping upfront, and then they would reimburse me after the fact. Unfortunately, this is not isolated; previously, a few months prior I went to the store because a product I was looking for was listed as in-store, but the associate told me I couldn't buy it--even though it was right there on the shelf. I verified availability online, and still, I was misled. She stated that although it was on the shelf it was erroneously placed there and listed online as in store but could not be sold until a couple days out and that I could return when it is available for purchase or simply purchase online. These repeated failures--both in-store and with customer service--reflect a troubling pattern. In a market with competitors like Amazon and Sephora, Ulta has been falling drastically short. There has been a noticeable shift where basic customer expectations are simply not being met. I tend to go to Ulta because it is very close to my home but will not be returning as my first option/ go to any longer. I made this same commitment after my experience at Best Buy and I have only been there 1x in 20 years to buy something worth $6!

If you're looking for quality makeup services, book a session with Khamani. She's very well versed…read morein skincare and skin types and can offer an array of recommendations worth purchasing. This is my second time meeting with her and I'm happy to say that I leave satisfied every time. She is available for a full glam as well so book her if you're looking for a beautiful beat before a night out!

Marco, thanks for making my visits fun. I usually find everything I came for and then some. Marco…read morewill stop whatever he's doing or call someone to assist me when needed. No one stalks me and I stay longer than planned because I feel a good vibe in this store. Although the store is a bit crowded, the variety is on point. I appreciate the comparable pricing and convenience. Thanks again!

what kind of store stops letting people in before the closing time? I tried to come in because i…read morehave a wedding tomorrow and i needed something last minute and this place failed me.

Went in to try some new fragrances. Ended up purchasing a roll on of one that caught my attention…read more The gentleman who helped us explained the different sizes and let us explore the different scents. We got to watch him mix them for us which was cool. The scents are more mature in my opinion, and pricey. It could be fun to take your friends on a day out.

This is my favorite place to buy men's grooming products. They have a great collection from face…read morelotions to beard oils, deodorants, shampoo, conditioner, colognes, hand pomade, and shower gel. Absolutely great quality! Price - this is definitely on the higher end. Most of the products cost between $35 to $50 for small size bottles. Colognes can cost around $300. Absolutely worth it! I have been using their product since a couple of years. Highly recommend it. Staff - very friendly. They even let your pets in this store. My dog loves coming with us and just hanging out and gets lots of attention. Gives me plenty of time to test a lot of their products without worrying about my dog being tied to a bike lock area outside.

Living nearby, my wife and nine-year-old daughter love popping in when we shop at the weekend…read moremarket at Eastern Market. The moment you walk inside the staff greet you and offer help. The aisles are well organized and clean. Check out is pretty seamless even with a line.

I had a photoshoot the other day and thought I was going to get my makeup done at the National…read moreHarbor location. But there was no makeup artist there so I came to this location. I called before I came and make an appointment with the only artist they had for 12:15. It was one of the best experiences I have had in a long time. She was pleasant, made suggestions, and my makeup looked so good y'all! I asked for a natural look so it really did not look like I had on makeup but a real polished look. I was so pleased and since she is the only artist there I know I can get her every time I come in! I recommend her for anyone who needs a makeup artist.

The only Sephora location in DC (and the entire DMV) that remains fully stocked and sells a lot…read morebrands not located in other stores. Like Prada makeup line and Pat McGrath. Which both lines are top notched and should be stocked in all Sephora stores. The staff is knowledgeable with color matching, friendly and you can always check out with a SA on the floor and not have to wait in line.

Amazing customer service at this location. An associate noticed that I was looking around for…read moresomething and asked if I needed help immediately. She was very friendly and personable, and even offered suggestions on what she thought would work best for me and why. I'm not super into makeup other than the basics, so it was nice to have someone explain things to me at a beginner level.

Cashier was rude . Prices wasn't as cheap as advertised. Store was clean not as many options as I…read moreexpected it's a big store but just a few aisles

This beauty supply appears to have everything you need! I came in looking for a particular brand of…read moreMarley hair and they actually had it! I don't think it's a brand people commonly buy so I was pleasantly surprised to see it. At the time I went, there weren't any sales associates walking around to help me find another type of hair I was looking for. There was a gentleman on the phone placing an order for additional inventory. I don't know if he's the owner or manager but once he got off the phone he was very helpful. He knew exactly what I was looking and showed that it was hidden because people will commonly try to hide it for one reason or another. There were all the things you would expect a beauty supply to have, jewelry, wigs, extensions and all of the various product brands you know and love. Unfortunately, ALL sales are final so that's the major reason for 4 versus 5 stars. So it doesn't matter if the package is unopened with the seal intact with a receipt. Once you buy, it's yours! I may do some price comparisons in the future and double check how sales tax may impact my purchases, but I'll likely be back. Remember good hair is hair that's taken care of.

First time at Madison Reed... Logan Circle Color Bar in DC…read more I was a little early, but my colorist, Tiara, took me right away. She explained the process, took a before picture of my gray roots, and found my correct color. She recorded it in the computer, so that I can go to any location in the future. While she applied the color, I sat in the cool little gown to protect my clothes. Once she was done, she made me tea and I read a magazine while I was waiting. She finished with a wash, and an explanation of the blow dryer bar, which had free product to use, brushes, and a blow dryer. I finished my hair, and Tiara took an after picture of my roots. This was the most fantastic hair coloring experience that I have ever had! Thank you, Tiara! Highly Recommend!

Great products but terrible service and they dont respect time at al. Beware there are stylists…read morethat will add costs and services that you dont need.