I paid for a Steam & Sauna Bliss plan and ended up paying for services I couldn't actually use.
When my plan was canceled by them unexpectedly, I immediately reached out to ask whether I could use my remaining sessions or receive a refund. I was told I could still use the remaining sessions and just needed to email to schedule appointments.
I then emailed multiple times with specific dates and times I was available, including requests for weekday and weekend appointments. Those emails were ignored. After waiting and following up repeatedly, I still couldn't get a simple answer about availability. There was no online booking option, and the only method I was given (email) didn't work because the business stopped responding.
At that point, I requested a $100 refund for the unused services. That request was also ignored.
What makes this especially frustrating is that I wasn't asking for anything unreasonable. I was trying to use sessions I had already paid for. The business told me I could use them, but then failed to respond when I attempted to schedule. If a business cancels a plan, tells a customer they can still use the remaining services, and then doesn't respond to scheduling requests or refund requests, that's effectively taking a customer's money without providing the service.
Poor communication, no accountability, and no resolution. I would strongly recommend that anyone considering purchasing a package or membership think twice unless they're comfortable chasing the business down to receive services they've already paid for. read more