I had an issue with a previous purchase made at the store. Lisa, the store manager, was fantastic…read moreand resolved my issue without hesitation, and provided excellent customer service. I ended up buying several additional items at the store and the staff members were extremely helpful, quick to assist with questions, and also provided excellent customer service. I will be back again soon! Thank you :)

Living nearby, my wife and nine-year-old daughter love popping in when we shop at the weekend…read moremarket at Eastern Market. The moment you walk inside the staff greet you and offer help. The aisles are well organized and clean. Check out is pretty seamless even with a line.

I'm not going to lie, I been living in this neighborhood for some time now. and this has been the…read moreworse, racist beauty store ever!! they so so so RUDE for no reason at all, the treat black people the same thinking they all are going to steal. first mostly everything in the store is locked up, the prices make ABSOLUTELY NO SENSE. they scammed me out my money scanning the same thing twice and then if u been in the store for 2 minutes they START FOLLOWING U. I stop going here a long time ago because they opened a new beauty store across the street (Brentwood beauty supply) WHICH IS WAY better is the prices make GOOD sense. if your going to shop here your wasting ur money. WHATS THE POINT OF OPENING A BEAUTY STORE IF U KNOW BLACK PEOPLE ARE GOING TO ENTER IT!!

Always has what I need, they have really great products I never find anywhere else! I know I can…read morealways count on them

Huge supply of hair extensions. Different textures, colors, lengths…read more Owner is at the store and very helpful.

Came in for some braiding hair and left with a lot more. Small shop, but very reasonable prices for…read moreeverything and helpful owners who helped me pick the correct hair. Happy to support a black owned business. I will continue to restock my items here in the future.

During a recent visit, I tried to purchase two items; one was unavailable in-store. The associate…read moreoffered me a free shipping card with a code to order the item. I thankfully made it a point to make sure the free shipping code actually worked while attempting to make the purchase via the Ulta App before leaving the store, and that's when I discovered it was expired--dated January 2026, while it was now the end of April 2026. The fact that these cards had been expired for nearly four months stood out to me as extremely alarming--no one had noticed until I flagged it. There were apparently no other shipping cards to provide me with and so I departed the store after 15 minutes of wasted time of them trying to sort this out only for them to tell me that there is nothing they could do. I contacted customer service upon leaving the store. After my first call, the associate disconnected the line. On a second call, another associate kept repeating internal processes, but eventually proposed a solution: I would pay for shipping upfront, and then they would reimburse me after the fact. Unfortunately, this is not isolated; previously, a few months prior I went to the store because a product I was looking for was listed as in-store, but the associate told me I couldn't buy it--even though it was right there on the shelf. I verified availability online, and still, I was misled. She stated that although it was on the shelf it was erroneously placed there and listed online as in store but could not be sold until a couple days out and that I could return when it is available for purchase or simply purchase online. These repeated failures--both in-store and with customer service--reflect a troubling pattern. In a market with competitors like Amazon and Sephora, Ulta has been falling drastically short. There has been a noticeable shift where basic customer expectations are simply not being met. I tend to go to Ulta because it is very close to my home but will not be returning as my first option/ go to any longer. I made this same commitment after my experience at Best Buy and I have only been there 1x in 20 years to buy something worth $6!

If you're looking for quality makeup services, book a session with Khamani. She's very well versed…read morein skincare and skin types and can offer an array of recommendations worth purchasing. This is my second time meeting with her and I'm happy to say that I leave satisfied every time. She is available for a full glam as well so book her if you're looking for a beautiful beat before a night out!

Updating my review because wow, did I have a negative experience here that was underlined with…read moreracism and hatred, and I was scammed out of my money completely going against their policy which you can see on my receipt here. I tried to return an item that I literally bought an hour before and they refused to return it. The cashier quite literally threw my item. Horrible!!!

The korean worker was so rude she over charged me and got mad when i said something she threw my…read morestuff and called me the n word i told her refund me i don't want none of the stuff she said she they don't do refunds only store credit, the korean man was able to issue me a refund and he and the lady argue because he was telling her she was wrong why did she call me that. DONT SHOP HERE

Hunnybunny is perhaps my favorite Capitol Hill business, for three reasons:…read more 1] I love the products. I exclusively buy body butter and deodorant from Hunnybunny, but I have tried many of their products and haven't disliked anything. Everything is personally made in-house (that's sort of a pun--this business is located within a small rowhouse!), and it is all natural and made with love. I have sensitive skin and I have even used their products on my baby boy, without any fear that it would cause a reaction. 2] The family who owns Hunnybunny are so warm, personable, and real. I have enjoyed talking to every one of them in the past few years since I've been a regular customer, including the kids, who own the business. :) 3] My husband's favorite scent in the world is Hunnybunny's cherry almond body butter, which I put on every night before bed. He always says that it makes him want cherry pie. When I run out, he makes an effort to stop by and get me a replacement, just because HE loves the smell so much. We always visit in person but I am happy to know that online ordering is possible as well, just in case we ever move out of DC!

This review is for their products, as I've never been to the store. A friend in DC recommended…read moreHunny Bunny to me last year and it's since become the place I buy body soap. Their soap smells lovely and is so moisturizing, especially the rose clay one -- I was rubbing my skin in amazement at how soft it felt after! I have sensitive skin and eczema, but haven't had any issues with their soap. Their products ship fast and come in cute packaging that brightens your day! You can get the soap wrapped in flower seed paper that can be planted! This brand is so thoughtful and the care they put into their products is apparent.

I visited this location because it's the closest Sephora to my job. I stopped by to pick up my…read morebirthday gift and, of course, check out the new Fenty Body Butter--which, by the way, is amazing! This store is always clean, well-stocked, and welcoming. The staff is consistently friendly, but one employee in particular really stood out to me. She had pink hair and the cutest outfit on the day I visited. She greeted me as soon as I walked in and later checked me out at the register. I'm so disappointed that I forgot her name because her customer service was exceptional. What impressed me even more was that I returned the very next day, and she remembered me. She was just as helpful, friendly, and welcoming as she had been the day before. To be honest, I don't always enjoy shopping at Sephora because some locations can feel a little unwelcoming. That has never been my experience at the 14th Street location. The staff here genuinely make you feel comfortable. Even when I ask for samples, they never make me feel awkward or like I'm inconveniencing them. They happily assist and continue the checkout process with a smile. Because of the outstanding customer service, this will always be my preferred Sephora location. If you're in the area, definitely check it out!

If the cashier continues to give me attitude when I say I don't give out my phone number, she'll…read moreget it right back in spades. Learn how to provide great customer service instead of being unprofessional.

Marco, thanks for making my visits fun. I usually find everything I came for and then some. Marco…read morewill stop whatever he's doing or call someone to assist me when needed. No one stalks me and I stay longer than planned because I feel a good vibe in this store. Although the store is a bit crowded, the variety is on point. I appreciate the comparable pricing and convenience. Thanks again!

what kind of store stops letting people in before the closing time? I tried to come in because i…read morehave a wedding tomorrow and i needed something last minute and this place failed me.

I should've known the experience wasn't going to be good when it took several calls and almost 2…read moreweeks for the stylist "Tinq" to respond back to me ! I wanted a custom bang wig and my friend that referred me to her assured me she was good and could achieve the style I wanted COOL! Spoke to tinq gave pictures for a reference everything seemed to be fine! I paid my deposit plus some in cash( big mistake) Although I was told it was a week turnaround it took longer than a week THEN on the day of my appointment the wig still was not complete as I sat an hour waiting for Tinq to arrive along with other clients her assistant completed my wig ! Mmkay The day of my original appointment was bad weather so it was canceled and rescheduled NO PROBLEM I sat almost 2 hours waiting for this lady to show up only for her to come and see I guess her regulars before me although I was there before them ! Prior to my appointment I explained I needed to be gone by a certain time and she agreed HA! I was two hours late for my class because she put a client before me and my wig wasn't complete !! So I had no choice but to sit and wait because my hair looked a mess I couldn't work nor leave town looking as such ! When I sat in her chair she explains she was trying to accommodate me because i said i was leaving town but didn't know i had an appointment and didn't know I needed to be gone by a certain time ::Pause:: How you didn't know I had an appointment when your system rebooked me and you texted me confirming that day and time was okay ? Not to mention the text and emails of reminders that I had an appointment.... you're joking right ! Anyway ! The construction of the wig was perfect and the style and the cut was what i asked for but the hair used for the wig was trash didn't hold up 3 days and definitely wasn't worth $536 I may not do hair but I've been wearing wigs and weave for yearssssss and know the difference you will not allie Express me I immediately texted her asking the type of hair The hair didn't hold its shape it's swelled up after 10mins although it was a wig it looked very "WIGISH" the $20 wigs at the beauty supply store hair was better than this ! Hair was rough on the ends very dry and brittle !! A MESS reminded me of nappy Barbie doll hair. Her only suggestion was to add heat protectant and oil! Either way we discussed me bringing the wig back to her HA! I dropped the wig off haven't heard from her yet I've called text and stop by twice NOTHING even left a note two weeks ago nothing. At this point I just want my money back and wished I purchased on my debit card so I could dispute the charge for not receiving services I purchased ! This review is based off my first and last experience at center stage ! Lack of professionalism and no communication. I have two friends that get there hair done here well one now because they other felt the same as I did unprofessional ! Find another salon cause center stage isn't the one !

I love the decor and the service is even better. Looking for an experience of a lifetime from start…read moreto finish, then take a visit to one of the best salons in the DMV...