Excellent customer service. Took great time in helping me understand the basics of my new pool…read more Extremely helpful. This will definitely be my go to pool HQ

Best pool supply and service in town. I've been going here since my pool was built (2018). It was…read morerecommended by the pool builder. They don't try to sell you stuff you don't need like other local shops. They help you figure out what your pool needs and will happily guide you through any issues that come up. They will even come out and help if you need someone to sort out issues. The customer service is top notch. I had an issue recently a day before leaving town and it brought my whole system down. They spent time to find parts and got them to me the same day so I could get my pool running again before I left the next day. I could go on and on with the great experiences I've had with them. I'm a first time pool owner and had no idea what to do but they help me with everything and help me keep my pool looking great.

While I ultimately chose a different contractor, Joel was professional and understood our vision…read morefor the backyard. He provided a detailed thorough proposal and answered every question. I gathered 3 bids after interviewing 9 total contractors. Premier was a very close second.

Had my pool for 3 years and have had equipment problems every year and they did not even put a step…read morein my spa

Wanted to buy fireplace insert for my fireplace. After reviewing five online sites and gaining a…read morebetter understanding, I contacted Paul at CALWEST in Murrieta, California. The best decision I made. They have a substantial inventory across many brands and are highly knowledgeable. My wife and I purchased a high-quality unit, and it was installed at my home.

My husband and I new El Grande EC -1166EX Cal Spa owners September 2025. We love our spa and it has…read morecompleted our resort like backyard for us to enjoy for many years to come. We purchased our spa from Diana Cox from the Murrieta CA store where her customer service was above and beyond excellent knowledgeable and honest service. We are so pleased we highly recommend her and location to our friends and family. We also met Lorenzo the service tech who serviced our spa recently. He too was excellent very helpful and knowledgeable suggesting us to best care for our spa to last many years.

My family loves our grill and we appreciate the free gifts given to us. An updated mini fridge not…read morethe floor model and a free grill cover. Look forward to doing business with you in the future

The product is good. The selection was good. The value is ok and the service could be better. I was…read morenot told that I could have had them pre-wire my outlets on my island. Now that it's delivered they won't help out and I have to call an electrician, which will cost me more. I spent over $7k and they can't wire up a pigtail for me. Pretty disappointed in that.

Overall: If you're going to come to the Murrieta hot springs with someone, my best recommendation…read moreis to book a room and stay overnight. This allows for access to more pools/ spas , complementary bathrobe during stay, and the best "bang for your buck" when it comes to cost-for-use (day pass price and spa availability vs. hotel guest price and spa availability). I would give 5 stars for the staff, namely Katie and Anthony at the front desk. They were exceptionally helpful. Katie, in particular, genuinely enjoys working here and did everything in her power to ensure my party had the best stay. I would give 1.5- 2 stars for the lack of a code of conduct or the enforcement thereof. There were so many couples who struggled with keeping their "physical passion for one another" to themselves. Many different couples were spanking each other LOUDLY in various areas of the resort. There were some couples who were getting a little too comfortable with one another in different soaking tubs, some who were getting "handsy" at the clay cove, and some who were just doing questionable behavior regardless where they were. I am a young adult and I've been around couples who have had public passion for each other- like making out at amusement parks- you know, the usual. BUT this behavior was on another level; this was out of the bounds of public decency. On the note of public decency, there were a few guests whose swimwear exposed more than it covered (if you're picking up what I'm throwing down). There was, also, one man in particular who was smoking/ taking a fat rip of his vape in front of CHILDREN. All that being said, I could NOT, in good conscience, recommend this place to anyone accompanied by very young humans as a child-friendly/ family- friendly resort. Aside from those concerns, everything else met my standards. Hotel room (Stone Lodge) was clean. Towels were stocked at the pools. The temperatures were good. Most of the staff were friendly and helpful. I would not return as a day pass user (since my party and I are not locals), BUT we would come back as hotel guests.

Booked a spa treatment and got an incredible massage from Hector. We talked about what I was…read morelooking for in a massage and the whole experience was very comfortable. Might be worth it getting a spa treatment because it comes with the all-day access, robes, and lockers which I believe are usually extra

I had a great experience with Bobby, who is one of the owners and does their field repair, that…read moreserviced my pool equipment. I had broken one of the coupling nuts to my salt cell while taking it off to clean it. The problem was to replace the coupling; there wasn't any room to just cut it off and add another. I went to their store on Saturday looking for help, we buy all our pool supplies from them, after explaining what happened and showing them the pictures and challenges of the repair, they offered some possible solutions and said they would have Bobby call me first thing Monday. Bobby called first thing on Monday and scheduled and made the repair for Tuesday. Bobby knows his stuff and didn't try to up sell or make a bigger deal out of it. I was surprised to learn they have tool that can bore out the old PVC in the joint without too much trouble and cost. Service call is $150.00 plus $60.00 in parts; they only use OEM parts. That might sound expensive, I really didn't think so. Called when he said he would, fixed the system and gone in an hour. I will absolutely use them anytime I need pool service.

Everyone here is super helpful especially to new pool owners who want to self service their own…read morepool. Highly recommend!

Had a great experience at valley hot springs met kaitlyn…read moreshe was very helpful and informative When she wasn't there jose Answered questions for me also. decided to buy a hot tub and Very happy with it .

The salespeople are amazing. Look for Kaitlyn or Jeff. With the lifter and cover does provide…read moreadditional privacy. That was a nice bonus. Also being able to control it with my phone and heating up the jacuzzi on my way home is a nice added feature.

Carl is the best period. My pool is always clear and clean, and other projects are always passing…read morethe test.

All I can Say if you want it Done right the first time…read moreCarl is your Guy....Can Not say enough about the Company....No referral He was in the neighborhood And ask him to come by To check a problem out That prior pool service was Supposed to fix and he fixed Easily and saved a lot of Money Good Honest people working For Blue Diamond Pool