Excellent customer service. Took great time in helping me understand the basics of my new pool. Extremely helpful. This will definitely be my go to pool HQ read more

Best pool supply and service in town. I've been going here since my pool was built (2018). It was recommended by the pool builder. They don't try to sell you stuff you don't need like other local shops. They help you figure out what your pool needs and will happily guide you through any issues that come up. They will even come out and help if you need someone to sort out issues. The customer service is top notch. I had an issue recently a day before leaving town and it brought my whole system down. They spent time to find parts and got them to me the same day so I could get my pool running again before I left the next day. I could go on and on with the great experiences I've had with them. I'm a first time pool owner and had no idea what to do but they help me with everything and help me keep my pool looking great. read more

I will first say that I live in Fallbrook and late on Saturday I called to see if they had a pool product that I really needed ASAP and couldn't find any of the other 5 places I had already called. They DID have it, to my delight, and although it was about 20 minutes before closing time for them, and it would take all of that time and a little bit more for me to get there, the young man who answered (and didn't know me from Adam) the phone said he'd wait for me. I parked right in front of the store when I squeaked in about 5 minutes after their closing time. Cory was EXTREMELY helpful and pleasant. He had the product I needed right next to him, all ready for my arrival. Even though it was past his quitting time he answered every question I had about the item I was buying. He is a REAL TREASURE and I hope his boss knows what an asset he is for that business. I'll be going back to them in the future too, even though it's a bit of a drive, because of the GREAT CUSTOMER SERVICE I received there! THANK YOU CORY! read more

Thank you Action Pool. You were the only pool supply that took the job. My pool is now automated. Ryan gets the shout out. Thanks you for explaining everything and saving me money on a part I didn't need. BRADLEY (owner) get that guy a raise!. Rock on Ryan. I'm sure I'll be requesting Action in the future. Anyone reading this review, I highly recommend Action Pool & Spa supply for your maintenance. read more

The store owner helped us today. We have a 12 year pool sweeper. We brought this in and he repaired this for us with some gently used parts. Very personable and professional. The repair was done very quickly and the charge was beyond reasonable for what he did! We highly recommend this family owned store! read more

Very knowledgeable and helpful staff. They tested my water, explained what I needed, and got me in and out quickly. Solid customer service.

Our new tech, Jason, was friendly and thorough. He is easy to talk to and was familiar with one of our favorite cities, San Clemente.

Totally recommend this place. This is a destination for pool and equipment expertise. While waiting in line I overheard Josh thoroughly explaining a chemical scenario with a customer and he totally helped him out. My turn was next and they blew my mind with customer service. Rare these days. I went right out to my car in the summer heat to write this review out of appreciation. Thanks again Josh! Made my day. :-) read more

We have in the past going to Leslie's pool supply because they were local and easy. But as often happens, Leslie couldn't solve my problem. Wanting to find somewhere else I googled local supply, and found action pool and spa supply! So glad that I did! They were knowledgeable, helpful with their time. I was ready to pay for a new part, but they helped me find a used lid for my pump that works just as well saving me! I would highly recommend them for Pool parts and supply! And hoping to use and recommend them in the future for service! read more

We visited today in search of a hard to find part for our pool system. Josh, Brian and Bradley were extremely helpful! They went out of their way to help us find the part we needed. They were all very helpful, professional and courteous! They have a wide selection of parts and equipment and were able to provide us with the part we needed! A huge thank you to the professionals at this establishment! We will definitely come again for any of our future needs. read more

I have been a customer here for a bit and they are now under new ownership. Same great prices and service. If you need the best liquid chlorine/acid, this is definitely the place, especially if you live in Fallbrook. read more

Main reason for this review ( of which I don't write many) is Josh. I went down to get my water tested and walked out of there with a wealth of knowledge that Josh freely gave me. I felt like he was completely vested in making sure I knew what I was doing with the supplies I was purchasing. I had several issues with my pool water and he walked me through "why" I was experiencing them and "how" to resolve. If you are like me and really don't want to be "a pool guy" they have a service that I'll be using going forward. Yes, because of Josh! read more

went in again and same experience place is top notch full with a large amount of knowledge in the store. Love this place and never going anywhere else read more

Knowledgeable and understanding the needs of the customers is definately what these guys reflect. I explained what issues I was having and they walked me through some scenarios and found the solution. Sold me the necessary parts and problem is now solved. read more

Great customer service! They were able to help me out right away and get me the part I needed at a good price. Highly recommend read more

The former Action Pool Supply was recently sold and is now under new management, BMB Pools. I needed a new controller for my pool in Temecula, and as I had the previous owner install my Pentair equipment, I personally went to the Temecula store to get the work scheduled. The current website says they do indeed do repair work on pool automation systems. It was about 10 days before July 4, so.....I get it, they are busy. I asked if the work could be done before the 4th. No guarantees were given, but was told it was possible. I sent an email with a detailed description of what I needed done, as was requested. I waited a few days and called twice to check back. I was told that I was indeed on the list to get work done. I again politely inquired about when I could expect the work to be done. Again, no guarantees were given, which again, I get it, it is a busy time of year. I asked twice if I would receive a call when they could get me on the schedule, and was assured, yes, I would receive a phone call. The 4th came and went, and I foolishly waited a couple more weeks before I pulled my head out and found someone else to do the job, and I'm very happy that I did. I never did receive a call back. They wasted my time and blew me off, and that warrants a zero star review. read more

I'm so happy to have found Action Pool and Spa. I live in Fallbrook and was not thrilled with my pool supply choices. I had a problem with my Hayward pool cleaner and the manager checked it the moment I arrived and identified the issue, adjusted it and was happy to help for no charge. They've earned my loyalty by that gesture, I'll be back. read more

Extremely Satisfied! Had a new pool heater installed by Action pool last month. We are so happy with the product, George did a great job. I worked with Shelly on setting up the install, everything was on time and seemless. I was also able to register and received a $400 rebate from the Gas company. Thank you guys! read more

THANK YOU! THANK YOU, Shelly! Helped us with an easy diagnosis of our stalled pump motor, sold us (from stock) replacement capacitor, and VOILA! We have a running pump and a CLEAN pool once again! Yaaay! I love the people, value and service of our LOCAL Pool & Spa supply company. God bless you! read more

I've had Action Pool making weekly visits for pool maintenance since last October. Dave has kept the pool looking great. George and Shelly have been super nice every time I talked to them. They even offer to bring requested supplies from the store during one of the weekly visits and just add it to my bill - very convenient! I would highly recommend them for pool service! read more

Purchased some items from this place for the first time. Neighbor suggested it, and I see now why yelp has such high reviews. Very friendly and helpful. Will definitely starting going to this place from now on. read more

I cannot believe this place has not had a review in nearly a year! I wish I had found this place years ago, as I have been suffering with half ass assistance from another Temecula based pool supply company for over 15 years. Shame on me for being a creature of habit! After being frustrated for the last time a few months back I searched for another pool supply company and found Action (thanks Yelpers). I met George, Shelley and their niece Michelle (I believe was her name). Right away I could tell these folks are PROFESSIONAL and know what they are talking about! I was replacing a pump motor and needed a new impeller and gaskets. They helped me out and gave me a few tips. Later I needed my vacuum sweeper overhauled and they handled that, making my 15 year old beast as good as new! They provided additional tips regarding troubleshooting an issue, water pressure and balancing. These people are great and very humble, in my opinion. I will continue to drive the extra 2 miles to patronize Action Pool Supply, no doubt about it! Keep up the excellent work and customer service! When looking for their store don't blink when driving through the strip mall. It's located just north of the Salvation Army store, sandwiched between a couple other store fronts. read more

I have been buying my chlorine there for a while. Also have had trouble with my 'The Pool Cleaner' pool sweeper for months, constantly getting stuck on one of my two drains. In the past year I had three (3) so-called experts out to figure out the problem. They were actually looking at it and still couldn't come up with a solution. I went to Action Pool last week, figured i might as well throw the problem out to the guys who were in there, and the owner (so sorry, didn't get his name) says :'you probably need to change the tires.' I didn't even know what they were (yup, 64-yr old German broad who never had a pool before). So...... I ordered those tires, put them on, and I'm on day 3 of enjoying my pool without having to go out there at least six times a day to move the cleaner. It never gets stuck!!! I am in Pool Heaven! I won't mention the names of those who shouldn't be in the business they claim to know, but I can highly recommend Action Pool and Spa! And.. I will use them any time I need service! Great service, knowledgeable, friendly! read more

Great friendly staff got me the part I needed to repair my pump in ones day at a great price. Amazon was more expensive and shopping was over a week out. Pool can't go down for a week in this hot weather. Recommend for your pool or spa needs. read more

Called late Friday afternoon for a small but critical pool part. They didn't have it, but she didn't give up on me. She found it down the street for me for immediate pick up! Great, personal service, even for a 15 dollar part. Highly recommend. read more

Had a heater problem and within minutes he had the problem fixed. While he was here he found another problem and fixed it also. I also had been having problems with a different pool company and glad I found Action Pool. You will not be disappointed in Action Pool. read more

The best customer service in the valley!!! We just bought a house and the pool cleaner was broken and wasn't working. I brought the cleaner in hoping they could repair it and was so pleased that I did. Shelly contacted me a few days later letting me know this cleaner was a "knock off brand" and they probably couldn't fix it. They also weren't charging me to diagnose the problem either... That same day, Shelly called me back saying she thought they had old parts from a named brand cleaner but they weren't sure if they'll work. The beauty was, if the part didn't work I'd get my money back.. They had salvaged parts from other cleaners and put it in my cleaner for $15.00. The cleaner now works like a champ. What company does that!!! They could have said , "Sorry, need to buy another one for $300 - $400. They are my store for life... read more

Best pool store around, highly recommend they are great and helped us figure out our pool problems when Leslie pool supply kept having us dump more money into chemicals. Owners are great fixed our vacuum that wouldn't work after a year for free! Awesome store read more

I really liked the experience I had here. Complete service with water testing and help understanding what I needed for my pool. The prices on the chemicals were very good too. Definitely will be going back. read more

We highly recommend Shelly and George as honest pool experts and wonderful people! Bought a home with a salt pool. Looking to control monthly costs - I am the pool boy (and gardener). I crash coursed pool care. After 6 months - the pool had a few flow issues, zero flow to water feature and no bubbles to the Jacuzzi. George came out a few weeks ago and showed me how to clean the pool filter, emptied and cleaned up the spa. Explained, adjusted and marked the system for me. Water is sparkling clear now, waterfalls are powerful and back to enjoying the spa! This pool is super easy to maintain now. Thank you George and Shelly! read more

With so many places to choose from, I can't say enough good things about Action. Very helpful, honest and caring.

George and Shelly are honest, hard working people. Great service and they've saved my pool cleaner more then once by replacing small things on it. I wouldn't go anywhere else. read more

This place is amazing! I just moved here, I live next to Leslie pool supply and they are a nightmare to deal with. I felt like I was at a used car dealership. Thank you guys for the amazing service and being honest! read more

Hi, I'm Skip Vaughn from Pacific Coast Cleaning Company. George and Shelly from Action pool & Spa Supply have taken care of my pool for 14 years. They always do a great job! Their prices at the pool store are great too for quality supplies. I highly recommend this company to service your pool in all its needs. read more

I really like these guys but had an annoying transaction recently. Long story short, they didn't follow up when the part I needed came in and when I finally went in to get the part it was $29.99 instead of $10.99 as quoted originally. I wouldn't care about the higher price if they had just been straightforward with me. read more

They been in the pool biz for years upon years. Good prices for quality supplies.

We have always had great service from both Shelly and George. They have been repairing our pool and spa for around 5 years. Always honest and fair pricing, never up-selling what you don't need, and they try to find the most economical way to fix your problem. Shelly has fixed our pool vac, and George has done numerious repairs including our heater, filter system and spa wiring. They are gems. read more

Just met one of the owners last week, was able to see how she worked with them. Her knowledge was exavtly what I wanted to see. Lucky timing when hour looking for a pool supply. Nice lady too. read more

This has been an amazing experience! The level of courtesy and service reminds me of how friends treat one another. Don't let the fact that this is a mom and pop style pool supply store: i noticed high tech pool filtering equipment at the main door... How wonderful to have found a store where i can go with a feeling of being expertly taken care of! And with a sincere smile too. Highly recommended. read more

Excellent service. They carry a good supply of parts and can just about fix any cleaner you have! George and Shelly are the best!