Ryan installed our Hayward Eco-Star variable speed pump in March of 2015. Fast forward 4 and a half years after install....
The 4 + year old pump died on us with an error code reading, "Drive Error." We immediate enlisted the help of Ryan. With numerous emails and texts, as well as messenger. He was very helpful and responsive to all our inquiries up until we asked him to come to our home to access the cost of replacing it with a new Pentair. He replied that he would NOT come by, explaining the last time he gave us a quote, we went and hired another contractor who was unlicensed and who had undercut his price. Wow! I asked him what he was talking about and yes, indeed we did get a quote from him and a few other companies and indeed, we did hire someone else. That, I feel was my right to shop and hire as I saw fit. I also feel that Ryan had some responsibility to us as this pump he installed, was his work. He stated that he submitted a request to Hayward for warranty work. That's the last I heard from him. He stated that Hayward has 72 hours to reply to his inquiry, and he would contact us as soon as he hears from them.
Well, let's see. We factored in the Labor Day weekend. We waited the 72 hours and waited, and waited...and waited....Tomorrow, is another Monday, from last Monday (Labor Day) and we never heard back from Clearwater's Ryan Barlowe. In the meantime, our pool has sat without a functioning pump. No answers, no plan of attack. All we needed was a reply, as he promised.
Photos of our pool pump were sent, as he requested. If Hayward won't cover this $1350 piece of equipment, that Ryan installed 4 years ago, we need to know. We do not want anything for free. We just want prompt and polite service. If I choose to hire someone else, that is my prerogative, as well.
I am attaching his snide remarks via a text message. I believe he has chosen to ignore us, as he doesn't like that I called him out on this matter. I refuse to be bullied by anybody. It is my right to research and ask questions. He stated he doesn't do business that way. Read the text. He goes on to quote us $1609 for a new Pentair if it comes to that based on our photos. He quotes this job for 1 hour and states that any additional time would be at the rate of $105 per hour. That's One hundred and five dollars per hour!!!!!!! Lmao
Who earns $105 per hour? Unbelievable!!!!! Watch out for this man! Please don't plan on shopping around for anything cheaper either. It's not how he does business! Please! There are way too many poop service companies in the Temecula/Murrieta vicinity to tolerate such treatment. If I pay anybody $105 per hour, it had better be my Surgeon.
Finally, don't choose a Hayward Ecostar because they have "known problems!" Of course, he won't tell you that when you're buying one from him. Read my attached text message from him. That's all I have to say. You be the judge.
10/12/19
The bottom line is this: If you, as a consumer, wants to pay this man $109 per hour, go right ahead. As for me, I'd rather give it to charity than to pay him. It shows in his response the type of human being he is. He may not have recommended Hayward, but he was happy to install it, and take our money for the job. The importance of servicing us, AFTER the sale is a key factor in any business. Just because the Hayward pump had issues, doesn't give Ryan the right to throw it back in our face with his "I told you so," type of attitude.
We have been pool owners since 1998. In fact the first pump was a Hayward and lasted almost 20 years. When Ryan changed it out to the new Hayward, it was because we wanted something more efficient. He recommended the variable speed pump. That old Hayward was still going strong. I will NEVER purchase a Pentair. That is how strongly I feel about my choice. No thanks to Ryan, we did get our Hayward up and running. Guess what.... all it needed was cleaning. Ryan jumped to tell us that we were fools for buying the Hayward. Shame on him! He wouldn't even give us the time of day to come check it out. He automatically assumed we were SOL. He may have purchased all the Pentair branded pumps but that's not my fault and it sure as heck doesn't mean I have to buy his Pentair inventory. I realize this is every Buisness owner's desire--- to push the product they have in stock. Not me. 20 years with my first hayward? Never will I buy your Pentair inventory. Go pawn that off on Pentair Lovers. I'm not your gal!
I still stand behind my review and have the deepest and utmost respect for YELP AND it's reviewers. I'm exercising my first amendment right which is freedom of speech and my ability to express the truth in the best way I know how. You are blowing smoke with your reply, and I am that much happier that we canned you!
With all the competition in the Temecula valley, who needs people in their homes with such deplorable attitude and arrogance? You maybe licensed but you sure are NOT, "professional!" read more