Rented a bike for 37 minutes. The stations where I was trying to go were full. Ended up costing more than an Uber for a 37 minute ride on a terrible bike. They really messed this service up. read more

Wow bad reviews but my experience was positive. I rented bikes in both downtown Boston and Salem. If you have experience with city bike rentals it can get annoying until you crack the method. Use the app to use the QR code. Also if you are like me you didn't know that you can use your camera to access the QR. ‍My bike was in descent condition. The kids were all over the city. Louisville horrible .....NYC so I have city bike rental experience. It appears this is owned/managed by Lyft read more

Bluebikes - Salem - Bike Sharing Near Me - Boston, Massachusetts

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There are few if any e-bikes. It's very expensive to rent a pos heavy pedal bike that will not dock.

My family rented 4 blue bikes and rode them from Harvard Square to the USS Constitution. Blue Bikes (Lyft) charged me an additional $75 accusing our family of not returning a bike read more

I am a college student living in the Boston area and I take BlueBikes to get to class and work about once a week, and never have a had a problem! As long as you ensure that your bike is docked by checking the app after finishing your ride, check to see what dock stations have open slots at your destination before starting your ride, and ride safely, you should not have any issues. Their app has definitely improved since I started using the service three years ago! read more

Did the day rental for $10, rode the bike 1 mile. Took a shower only to come out to the bike being locked. Called support and they couldn't unlock the bike, yet I still had to return the bike. So I walked 1 mile uphill with a bike that would barely move and it's siren going off. When speaking with"customer service" they could care less and didn't even entertain the idea of a refund or partial refund. Was given the run around for almost 40 minutes. I'm on vacation and am supposed to be having a good time, meanwhile I am covered and sweat and out $30. BlueBikes sucks. read more

I had to call customer service because the kiosk was malfunctioning. The person who answered on the other line was not even Mumbai India. This guy was a Indian jungle farmland India customer service. He was reading English in Indian language. Never got the help. A passerby helped me out read more

What the F**k, when you get to a full station to dock your bike the lyft / bluebikes fail to provide alternative services to allow their employees to provide method to relocate your bikes to an alternative station for you when their station is full when your unavailable to go to the next nearest station which might be a 15 or 30 minutes walk at minimum depending on if their are any crowded events like the boston marathon. Bluebikes and Lyft Please calculate demand and increase the size and number of stations in a high demand location, and please provide special employees that will move your bike for you to an alternative bike station during high demand events aka the boston marathon when the near station to your destination is full. Any person that has a more positive experience has a valid point. However bluebikes / Lyft can keep cutting us off like this please spread the word so that lyft and it's subsidiaries are forced to change their policies and provide the recommended services above at minimum for their disservice. read more

Bluebikes - Bike Sharing Near Me - Boston, Massachusetts

Terrible system. If all the bike stations are full, then you're SOL! You'll have to ride another 5-minutes to a different station, then walk another 10-15 minutes back to your original destination. But, it's subsidized by the State of Massachusetts, and they outlawed ANY and ALL competition (including scooters), so you don't have any other options. Do what I do: buy an electric skateboard or scooter. Because unlike government bureaucrats, real people know that TIME IS MONEY! read more

I've used BlueBikes a handful of times when my own bike has been in the shop, and in general I think they are a good option for a quick one-way ride. Recently, I used a BlueBike and made EXTRA sure to dock it sufficiently because I'd heard about a couple of friends running into issues with the bikes going missing after they've docked them. I checked a couple of times to make sure it was locked in properly, but somehow the bike is missing, and now I'm being charged $265 for the missing bike. I went back to the station to look for the bike as well as a few of the other stations close by to no avail. It's not worth a $5 ride if it's THAT hard to make sure a bike is locked in properly and you're at risk of a $265 fee. read more

I've used their services several times without major incident, however I'm here to report a terribly unfortunate experience I've just had with them. The app will NOT accurately display available docks. If docks are down, they will still show as available in the app, but "down" on their backend system (confirmed in customer support call). I rented a bike only with docking availability in mind. Came to find out multiple docks (all remaining unused) at my desired location were not functional even though the app does not relay that information. Was instructed by customer support that my only option was to find a new location to dock or else pay overage charges. Not only did this take me almost 1/2 mile away in the opposite direction of my desired location (my .9 mile trip ended up taking 1 hour 14 minutes including customer call), they refused to refund me for my experience. Bottom line ______ : the app does not accurately display available docks and YOU, the customer, are responsible or you will be charged extra. Reconciling this major inconvenience for me personally, was not worth $2.50 and a future customer to them. Fortunately, the 2nd to closest station was available for me. When this happens to you, you might not be as lucky late at night in areas of the city you weren't expecting to have to venture in. read more

don't you ever use your credit car with this company. They still me $160 for 2 bikes ride. in the app is only 2 options to use, i choose to pay $10 for a day for each bike and they end up charging me $76.50 for each !!!! now bluebike don't want to give me the money back. i tried to have a cheap fan day with my daughter because I can't afford nothing right now !!! Now Im stuck with this payment. I could had buy my daughter a NEW BIKE !!!!!!!!!!!! You guys are stilling people!!!!!!! read more

Awful. Kiosks didn't work, and they wouldn't refund me. Suggested I walk to another kiosk.

I was in Boston for a day and a half and rented a Blue Bike for a short amount of time to get back to my hotel at night. I ended up in a situation where I felt unsafe and left my bike in order to make it inside the hotel. Customer Services reached out letting me know that I had not docked my bike properly, but I had already left Massachusetts. I assumed the situation was taken care of after I explained my circumstances and a customer service rep said "We understand this situation, my apologies for this inconvenience. We notified to the Operations Team about this, so they will take care of this as soon as possible." A few days later I was charged $265 for not properly docking my bike. I tried to call customer service and was put on hold and then hung up on. I then explained my situation to William, the new operations rep that emailed me. He did not acknowledge my circumstances or say anything in regards to my safety. Simply charged a $250 fee + tax and said it's non-refundable due to their policy. When I replied saying I thought it was disappointing to hear that a $3.7 billion company valued $250 more than the safety of a young woman I received no response. Very upset with how the entire situation played out. Would not recommend. read more

I paid $10 for a day pass, was charged an additional $43 dollars because I used an electric bike for 2.5 hours. After I bought the day pass I scanned my bike and it never said anything about me having to use a classic bike. Almost $60 to rent a bike that normally just sits there and collects dust for 2.5 hours. Not worth it, will never rent from them again. Customer service refused to do anything. read more

HORRIBLE CUSTOMER SERVICE I just got stitches a couple days ago; can't walk. So I got dropped off @home one day, and use the Bluebikes as a wheeler to help me get groceries. Didn't realize I didn't dock properly until 2 hrs later at home (6:45pm) I call support: I can't walk, esp that far (just took an abx, drowsy and diarrhetic). They said "we can wait 24 hours for the bike to shut down, you can pay the fees then, OR "Go find and dock it yourself, then pay the fees. Insisted I couldn't walk, and they "put in a request" for some team to go check the station. It's currently 10 pm, I haven't received any call or notification about the situation, and my bike is still undocked. Thanks for supporting yourself as a customer to my wallet, I guess? (copy paste from my Apple App Store review) read more

Bluebikes - Bike Sharing Near Me - Boston, Massachusetts

Bluebikes has horrible customer service. Half the docks don't work, th bikes are trash and don't work properly and the customer service is deplorable. Plus the workers are in South America and they don't speak English at all. Its like talking to the wall. read more

Terrible service. Avoid unless you enjoy threatening emails to charge you $1200 dollars in the middle of your ride. I purchased an adventure pass (good for unlimited 2 hour rides for a 24 hour period. At one hour, I received threatening emails from BlueBikes that I could be charged $1200. What type of crappy business threatens its customers like this during a rental. Find a better alternative, as the bikes in the stations are often not able to be checked out, and the email warning system and business as a whole is completely incompetent read more

In general the Blue Bikes has always worked for me for short trips in the Boston area. However recently I discoverer I was over charged to fee of 79.69 for a about a 15 minute ride in Cambridge, Massachusetts. After several calls to Blue Bikes, all I would get is some call taker in another country that would absolutely refuse to refund the over charge because their docking system to return the bikes malfunctioned. Yes their system malfunctions at the customers cost. After doing some online searching I see that this has been an ongoing problem with Bluebikes. Some customers were told by blue bikes that the bike they used were stolen and were charged a lot more. Well if the bike was stolen, did Bluebike contact the police? Did they file a stolen property report? It seems a company the refuses to return over charged money because their own equipment malfunctions is a scam. read more

Brutal customer service experience. Their bikes are perfectly fine but I cannot recommend people use them anymore after what happened to us. We see people trying to yank bikes out of their docks without paying on a regular basis. Because of this, my partner and I are always extra careful to make sure the bike is securely locked in the dock before walking away. However, the lock system isn't perfect and sometimes people can still yank them out, even after they have been locked. This last experience, we locked our bikes in the dock like normal, but received a message a few days later saying the bike was not accounted for. We know for a fact that we returned these bikes properly, but we are still being charged $265!! It feels like an egregious amount of money to be charged for something we had no control over. Cancelling my blue bike account for sure. read more

This is a scam.They took $265.00 from me twice! After I returned the bikes. Had me submit a claim with pictures of the bike numbers i rented & Still never gave me my money back. read more

Bluebikes - Bike Sharing Near Me - Boston, Massachusetts

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Literally the worst customer service ever. Making me never want to use Lyft as well. They sent an email stating incorrect pricing for times above 30 mins. I emailed to ask them to honor their pricing and they straight up refused. read more

Not recommended at all, especially in congested areas or if you're short on time, as you must park the bike at a docking station. If no docking options are available near your destination, there's no way to end the ride, and the company will charge you for 24 hours and may even add a lost bike fee. The customer service is unhelpful--one of the worst I have encountered--and seems more focused on charging fees than finding solutions. The company doesn't track its bikes, so if your bike gets locked, breaks down, or you're unable to find a parking option, they will still charge you DESPITE YOUR ATTEMPTS TO COMMUNICATE THROUGH THE APP, PHONE CALLS, AND EMAILS. read more

The only good thing about this is the workers' attitude on the phone calls, they are extremely patient, but they are probably forced by this horrible company to talk like that anyway. I lost 300 dollars because I pushed a bike into a slot, thinking it is parked, but apparently it wasn't. I made a phone call to them during mid night when I received the notification, and started an "investigation" as if it's not their shitty hardware's fault. When they said they will email me, they got the wrong email confused with a random guy. Three days later, they charged me 300 dollars because they think I am ignoring them, I emailed back, multiple times, they always replied stubbornly stating that this change is not refundable. This company is just greedy. DO NOT USE BLUEBIKES. There is literally nothing you can do if you didn't park your bike correctly, you cannot check its location, you cannot lock it from the app, you cannot do anything, and the docks are probably rigged in their favour to profit. read more

Stole bike off dock! Went to police reported issue. Blue bike still charging me and no one is responding to me emails! This has been an nightmares! read more

I used an app and chose a day pass. I returned the bike within 2 hrs. They charged $25. Customer service said they cannot adjust the price even though my ride history clearly shows everything. They just said we cannot provide price adjustment or promotion code for the next time. They say Sorry and that's it. I don't understand.​ read more

I would like to give 0 stars. The customer service is really bad. They wouldn't refund my charge when I was trying to take advantage of the free Sundays in May for mental health in Boston. They said I needed a code but it's not even listed in the article promoting free Sundays on their website. They said they posted it on Twitter which is ridiculous. They couldn't even give me a code that I could use for a future use. They just kept to a script and wouldn't let me talk to a manager. read more

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Tearable experience. App is fine and idea is great. The realization is not carried as it should be. When you rent the bike you don't have enough bike lines to drive and it becomes dangerous. You are not supposed to use pavements. When you want to return the bike maybe there isn't enough space for the bikes and sometimes the terminals malfunction. After all we were charged additional 30min because we arrived late 4min. Never again. read more

Nice bikes. Fun to ride. Decent price for a half of an hour to tool around Boston with. Wish that there was an option for a helmet. But that may be gross. read more

I unwisely signed up for a month membership in BlueBikes this morning before having tried one. My first ride was a terrible experience: the bike was heavy and slow, and provided no shock absorption whatsoever so every bump went straight into my tailbone. On top of that, the front brake was stuck partly engaged, so the bike made a loud rasping sound the whole (35 minute) ride and was difficult to pedal. Needless to say, I never want to ride one again, and felt so dumb for having paid for the month. However, I contacted BlueBikes and expressed all of the above, and they refunded me for the month even though technically they don't have to. So I am giving them 3 stars for customer service -- I really appreciate that they made the exception given my bad experience. read more

After spending 20 minutes trying to find out how to cancel their membership, I'll write a 1* review. There's no such option in the menu, and their help article doesn't correlate with their website structure--a very annoying experience. read more

day 5 of blue bike. oh this is great. blue bikes- more blue balls. this company sucks. so at least i got home today- my 5 minute ride. hey blue bike why doesnt your map have bike paths and trails on it. please help. read more

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Blue bikes is abysmal at making sure bikes are available when and where people need them - ie, central train stations during peak commuting hours. They're fine is you just WANT to ride a bike, but awful if you actually rely on them for transportation. read more

I rent a silver electric bike on a trip to Boston and did not read the fine print. I bought a day pass on the app and proceeded to have a lovely ride along the Charles River and out to arboretum and then back along the Emerald Necklace. I did a total of about 34 miles but spread it out over 5 hours of sightseeing. Unfortunately when turning in the bike I found I did not have a ten dollar day pass but an $80 bill, for their definition of a day is TWO hours. I called customer service but they were of no help. I have rented bikes in other cities and have never had this problem, so just beware of this misleading marketing! read more

BlueBikes is the worst bike share racket I have ever had the displeasure of using. I cannot overstate the failings of this "service". For the record, I've ridden over 4,000 miles in Boston on my own bike. After my bike was stolen, I thought BlueBikes would be a fine alternative while I shopped around for a new one. I was tragically wrong. I've taken 15 BlueBikes rides over the course of six weeks, and I've noted below just a few of my experiences. - The dock nearest to my apartment has been inexplicably offline 50% of the time I've tried to use it. Many times the app says it's online, so I walk there only to find none of the codes work on any of the bikes. - Last time this happened, the app charged me the ride fee (even though none of the bikes unlocked for me), and wouldn't let me unlock a bike from any other station because it said I already had a rental in progress. - There's no guarantee a dock will be free at your destination. If you're trying to keep your ride under 30 minutes (or be charged $2.50 for each additional half hour), you better account for an extra 10 minutes in case there are no docks at your destination and you have to scramble to find a back up station. It could be that there are 4 docks available when you begin your ride and 0 when you arrive (this has happened to me more than once). You should also add at least 15+ minutes to your projected commute time, because the next station could be a 5 - 10 minute ride / a 5 - 20 minute walk from your destination. - The same is true, by the way, if your destination station is inexplicably offline, but the app has it marked as online. - One sad evening, I went to 5 separate BlueBikes stations to pick up a bike. The app said they were all online, but none of the codes worked on any of the bikes at any of the stations. I spent an hour trying to pick up a bike and ended up walking the entire way to my destination. - I once picked up a bike whose brake pads were so worn, it took me at least 20 ft to come to a stop at any given time. It was terrifying. You may be wondering why I keep trying even after so many shitty experiences. The answer is I'm obsessed with biking and prefer it to any other means of transportation. BlueBikes are the only game in town. They know it, and they act accordingly. read more

If I could give Zero stars I would. Many times the app says there are no bikes available while I was standing in front of one. Based on other stories I heard I was always careful when docking the bike. I waited for the click and light to change and tried to remove the bike again a couple of times. Became a habit to do so. They said I still had bike out and charged me 260$ for it!!! I know 100% I was not careless and locked the bike. Still trying to get the money back as I believe it is their faulty docks that caused this. If using make sure it is a card with limited funds or better yet BOYCOTT BLUE BIKES Edit to add: through all this Customer Service has been awful. Calls dropped many times, delayed email response or no response at all only to tell me they took my money, I tried to message through social media and THEY BLOCKED ME read more

Absolute crooks! BlueBikes charged $265 on my credit card for a "lost bike." I only found out about the charge when reviewing my credit card statement. They did not reach out to me to report an issue with the bike I rented and returned to the station. Their customer service is hard to reach, arrogant, and unhelpful. They insist that the bike was lost. Use with caution and beware of unexpected charges. read more

I took a ride for a half hour from Alewife station and was charged $78. When I called and spoke to an agent they said that the overage was due to a"Power outage" and that I would be refunded the $74 dollars in 5 to 10 business days. When that didn't happen I called back and was told that that it had only been 12 business days and that "I should give it a few more days to go through" I called back a third time and was told that there was a problem on their end and that it had been fixed and it would be "5 to 10 business days" when that time passed I called yet again on September 5th 2023 I spoke with an agent named "Camiela" she told me that there had been a "Glitch" and that it would go through for sure this time in (you guessed it) 5 to 10 business days. On September 26th I called back and Was told that the money was sent to me on September 5th. I told them that not only did I not receive the funds but that it was supposedly handled by Camiela on the 5th and that it would take 5 to 10 business days. The agent(Evie) said "the problem needed to be sent to a higher office and to call back in 24 hours." When I did I was given the run around again and told that the funds were sent to me on the 5th of September. I had consulted the bank just prior to the call and knew that that wasn't true, no money had been received . When I asked to speak to a supervisor he refused and and said there was nothing more he could do and wasn't going to allow me to talk to a superior. I told him that was just bull $h!t . He used that to say I was "Unprofessional " and that he was ending the call. He hung up so I called back immediately I spoke to a different person who also refused to connect me to a supervisor. I have notified the attorney general and the better business bureau. The initial over charge said on my statement "re occuring charge" I think when I used my card to pay they wanted to charge me for their quarterly membership and hoped I didn't notice. The reason being that on my first call the agent knew exactly how long I had the bike . He said approximately $6 was the amount and I was over charged $71. It seems Bluebikes tries to get away with this hoping you won't notice. They also don't refund you hoping that you don't notice. I wish I could rate this garbage company with less than a star but that's not an option here. Avoid at all costs. read more

I guess I haven't had the same somewhat disastrous interactions with BlueBikes as some other folks here - it's been an overall... ... (Wait for it.) ... Smooth ride. I have an annual membership, and I understand the limitations offered to members - unlimited 45-minute blocks, which can be "reupped" anytime by swinging by a station and restarting the clock. As I only use the bikes in lieu of ride shares for within Boston travel, this is never an issue, as I can get from any station to another in less than 45 (although it looks like the network has exploded, so maybe not now?) Anyway, it could set you off if you're expecting a bike rental - if you want something like that, look at Urban AdvenTours. BlueBikes is a point-to-point option, and it's worked well for me. read more

My employer provides a discounted annual membership of just sixty bucks, so I thought what the heck, always nice to have an extra transport option. Well, I signed up over a month ago and they STILL haven't even sent me a physical key yet. This means I have to download the app and ask for an access code every time I go to use one...what if I didn't have a data plan, just wifi on my phone? (Luckily I do have data, but still...) So I went to their website and emailed them a complaint. Several days later, they finally responded: I was given a 16 digit access code which expires in 2 months, with nary a mention of when I can expect to receive a physical key, and a perfunctory, "sorry but..." Overall, they strike me as just a completely inept, unprofessional and half-assed company. Thank god I already have my own bike, would hate to have to rely on these ass-clowns for my primary mode of transportation. read more