In Boston, we thought we would use the Bluebikes to get to a location 2 miles away. The first kiosk…read moredid not work. We did not read anywhere that would be a hold through Lyft on our cards! So we were confused when we had a hold through Lyft. Also, I was charged a $100 hold for 2 bikes and my boyfriend was only charged $25. Very confusing. Also, some bikes are ebikes and you are charged more. It would be better if there was a holder for a cell phone in order to use the map better on it. My phone rattled around a lot while I was trying to navigate downtown Boston. The bike itself seemed to work great!

Atrocious. Could not return bike, nightmare with charges and support. Very fee ebikes, all beat up…read more Almost impossible to rent multiple at once. Don't risk it.

Today I went in to ask for a bike tune up It's an old bike…read more I don't ride it that much They put it up in the stands and gave it a check up They said actually this bike is in good shape and it only needs air in the tires FREE! A check up and recommendation that it did not actually need a tune up ! All free Amazing Highly recommend this place Excellent customer service More interested in helping people than making money 5 STARS!

I haven't had a bike in almost 10 years, so I was a bit overwhelmed with buying a new one. Fabi…read moreshowed me a couple bikes that fit what I wanted, and pointed out a bunch of differences between them to make sure I was getting exactly what I wanted. They were very patient, and made sure the bike was in perfect shape before handing it off to me. It was a great experience, I could not recommend them enough.

Gentleman who quoted me was great, Vincent LaRosa, was honest, knowledgeable and completely…read moreprofessional. Also hilarious. Quoted me fairly, and EJ Johnson had my bike ready a full day early. Great spot and great people.

Brought in my bike to have my rear tire replaced and they had it fixed very quickly it was done in…read more3 days. They did an amazing job. They were friendly and very knowledgeable. Thank you Landry's

Incredibly accommodating when I had to switch dates last minute. Took the time when I got to…read moreRockport and couldn't find parking to give me suggestions on where to park. Very friendly

Excellent service and reasonably priced! I highly recommend! Our family made special memories!read more

Amazing service at this very friendly shop. Stopped in while in a ride as I had an annoying chain…read morerub and they quickly assessed the issue and helped me get back in the road

I have many times taken my bike to Papa Wheelies for tune-ups, and I've found that they've done a…read morepretty good job with good turnaround. However, a recent bad experience there has soured me on returning. I have never owned proper biking shoes and am in the market for clip-ons. I went to the store and explained that I needed biking shoes for wide feet, ideally something with a wide toebox. The employee offered me one pair of shoes that were E's, and when I said they were far too tight, he pretty bluntly and unapologetically said, "Well, that's all we've got." One of the benefits of not going straight to an online retailer is that you could get advice from a live retailer. I asked if there were any brands he might recommend I look into to find something that would fit my feet. His response: "This is the only one we've got." I've given 2-Stars as a compromise between the good tuning services I've gotten before and the horrifically negative and dismissive customer service I received.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Great tour and such a good way to see Boston landmarks in a small amount of time. The staff and…read moreguide (Kosta/Konstantin) were awesome. I was almost going to rent a bike and explore on my own, but it was nice to let someone else navigate and point things out (especially since BOS is not laid out in as simple of a grid as NYC and some other cities).

Wonderful equipment Extremely friendly and helpful…read moreGreat guides I'd personally prefer more details of the stories and history and folklore. A tad less on real estate.

Had an excellent bike fit experience with Ed Sassler. In addition to adjusting my cleats and bike…read moreso everything fits correctly and I'm using the right muscles, he explained a lot about the relevant biomechanics, which was both interesting and helped me know what to keep an eye out for in the future. The bike fit also included in-depth pedaling instruction and Ed picked up some bad habits I had and helped me learn what it feels like to have my center of mass in the right place. I came in experiencing shoulder pain during long rides and after the fit session that's almost completely gone away from the combination of adjustments and instruction. Definitely recommend getting a bike fit with Ed for cyclists of any level.

My road bike fit with Ed Sassler was superb. I'm return to cycling after a ski crash, and he was…read morevery thorough in problem solving how to accommodate my torn hip labrum and many asymmetries. I'm now cycling within my range of motion and training far more comfortably. He's also a phenomenal educator -- I left the session a better cyclist.

I found myself in a jam needing a ride home from Logan after a trio abroad and found this service…read more Owner is very responsive. My driver was very new and was confused about where to pick me up and that was a little frustrating but he got me home and that's what counts. :-) If I need car service again , I would give them another go!

Like another customer who has posted here, I booked the service. I cancelled within the 72 hour…read moreguideline. I emailed JLL to confirm the cancellation. He asked that I text him. I did that. I emailed a week later when I got a reminder that they were going to pick up the next day. I emailed to remind him that I cancelled and that I had not received the refund. He said his people were out of the office until Monday and would take care of it then. Two weeks passed and no credit. I emailed again saying I would dispute the charge and leave a negative review if it was not taken care of. I received a response within an hour, which simply had an email address to an unknown (to me) company. I have since disputed with my credit card company, which immediately gave me credit. Painful to work with - glad I cancelled the ride as I don't know how that would have gone... "---------- Forwarded message --------- From: Joseph XXXXX (bostonmasscar@yahoo.com) Date: Sun, Oct 27, 2024 at 1:30PM Subject: Re: Upcoming Orders Reminder To: (XXXXXXXXX@gmail.com) Support@grapevinemarketing.org Yahoo Mail: Search, Organize, Conquer On Sun, Oct 27, 2024 at 1:08 PM, XXXXXXX (XXXXXXX@gmail.com) wrote: I have not received the refund yet. This is the last time I will request it before contacting the credit card company and posting a nasty note on Google reviews.