Super convenient to take the Amtrak train from PHL to BOS, then walk over 5 minutes to catch the…read morebus to Portland, Maine. The Concord Coach Lines bus was ticketed in conjunction with the Amtrak train so the timing was perfect. God, I hate driving in traffic, and it was just so nice to sit back and relax during the 2 hour drive. Wifi was OK on the way up, not so much on the way down. Glad I brought a jacket as the AC was on full blast. They showed a movie each way, so bring headphones if you want to watch year old movies on the small TV screen above.

I was talked out of taking Amtrak to Portland from Boston. Big regret. Was told there would be…read moretrays I could put my laptop on to work... NOPE! Also, seats are more crowded together than Amtrak. May have saved $4. But wish I had taken Amtrak!

This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the…read morestuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards . We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions. Public transportation at less then half of this bus service and a much better experience, then this horrific company . They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken . Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

Should have guessed by the two star rating…read more.. We get to the bus station, walking by many old busses to get to our shiny new Megabus. As we get to it, I turn to my brother and jokingly say "watch us get there and it be an old PeterPan bus with a sticker on it". We laughed, knowing that MegaBus has two floor buses which we have come to love and expect. We were excited to do some work on this five hour ride, and eagerly approached the new Megabus parked at the end of the lot. As we walked towards it an employee looked at us, and with a big smile said "You'll be taking this one today" she said, while motioning towards an old decrepit looking bus parked next to the MegaBus. My heart sank. As I walked in, the seats were all ripped and people were crammed together like no tomorrow. Little girls were crying because they were separated from their families. The seats smelled horrible and it was not at all what we were expecting. We even booked Megabus over other companies, while there were cheaper options, solely because they have nicer busses. We should have known better. What a disgrace. Can't trust this company.

This is the worst transportation. I'm from New York and I'm telling you do not ever take this…read morebus.. they are horrible and their staff is rude as hell.. trust me horrible is not even the word. For this amount of money just take the greyhound or peterpan

The Chinatown bus "reputation" has kept me away for many years but this year I decided to give them…read morea shot. I wanted to take a quick trip to Boston between Christmas and New Year's and didn't want to deal with parking in the middle of the city. I purchased my ticket in person at the NYC office on 12/20 for a trip on the morning of 12/26. The 10AM bus to Boston was $25 (which matched the pricing they showed online). Good thing I purchased early because when I arrived to check it that morning, there was a handwritten note saying that due to the holidays, the fixed price for that day would be $40. I wasn't sure what time I would be heading back to NYC on Friday but after seeing this same day pricing change, I decided to book my return ticket at this point to lock in the cost. It was $30 for the return trip and again, it matched what the website had shown the week before. Lucky Star has a decent waiting area where you can get snacks and use the restroom before your trip. This is light years better than the Megabus "terminal" near the Javits Center on 34th St. which is outdoors and exposed to the elements. The bus arrived about 20 mins before departure time and we started to load about 15 min before. I noticed that there was no one around to help with the loading of the luggage on to the bottom deck of the bus. So if you have a ton of stuff or a physical issue that will cause problems doing this, be prepared. The bus itself was pretty new and clean. The seats were in good condition and not worn. Each row had a plastic bag attached to the handle for your garbage. There was no evidence of garbage from the previous trip so that means it was cleaned before being dispatched for our trip. Some people have mentioned outlets on the bus but their location was not obvious to me. I was not about to stick my hands around and under the seat looking for it, who knows what I'd find! I came prepared with an external battery pack anyway. The bus was about 2/3's full and lucky for me I had an empty seat next to me for the trip so I could spread out a bit. The passengers were a mix of all ages and nationalities but most important to me was that they were all QUIET, no yakking on their phones. Due to the light traffic the day after Xmas, we were soon out of the city and on I-95 headed north. We did hit a few pockets of traffic but the driver expertly got off and on the highway to avoid the most serious of delays. He kept a good consistent pace and was very smooth at the controls. There is a 15 min bathroom and snack break at a Burger King off the highway about 2 hours into the trip. We arrive at Boston South Station in a little over four hours from NYC. On a side note, I can't believe how dirty some people are. My seat was in the middle of the bus and I waited for the majority of people to get off before I started to move. There was garbage and food wrappers all over the place and under the seats. I would hate to be the person to have to clean up after that! For the return trip, be sure to check in at the Lucky Star counter in the terminal before making your way to the bus ramps. The Lucky Star ramp is the last one at the end of the terminal. I made the mistake of assuming the booth they had there at the ramp would be able to check you in but nope. At the check in counter I again noticed a handwritten sign that on demand tickets for that day were $40. Not sure how typical this is, but the lesson here is to book your tickets ahead of time if at all possible. Based on other reviewers here, the refund policy is a mess or non-existent but that's the price you pay for saving a few bucks I guess. The bus for the ride back was again fairly new and clean. The loading process was quick and orderly and soon we were in Friday afternoon traffic out of Boston. We arrived in NYC in a little over 5 hours due to traffic. Again I think the driver did a great job with detours around the biggest jams and keeping the ride smooth. At the 2.5 hour mark, we have the same break at the highway Burger King. Use common sense and take advantage of the facilities if you're going to be arriving in NYC during rush hour! One final note when we arrived back at the NYC terminal. My luggage had somehow rolled/skidded all the way to the far end of the bus in the luggage area. Remember how I said no one was around to help with luggage? Well, this not so young guy had to hunch over with a huge backpack and laptop in one hand to crab walk my way to the other side of the bus while trying to avoid putting my knees down on the dirty loading floor. I managed to do it without banging my head or getting my backpack caught on anything. I'm sure it would've made for a very funny video! Bottom line: I was pleasantly surprised at the trip especially compared to Megabus (which I took last year to Boston) and wouldn't hesitate to use them again. Book tickets early to save a few bucks but expect no refunds if your plans change!

Clean enough buses with air filtration! A bargain to count on! Honest workers! Thanks!read more

i bought a ticket from Hartford to Boston with a connecting to Logan Airport from South Station…read more Hartford bus was fine (a little late but fine). Connecting didn't show up for at least an hour after it was supposed to. The lady at the counter was very vague as to when it was showing up. She said it would be 20 minutes late and when I went to get an update after 50 minutes, she and her coworker at the counter were nowhere to be found. I had to buy an uber to get to the airport. Very unreliable service and probably won't use them again.

DO NOT USE THIS COMPANY! One star is more than this business deserves. Booked a trip for myself and…read morea friend to NYC from Alewife Station in Cambridge. Bus was supposed to depart at 10am. We arrived 20 min early and no bus came. There was one other couple on vacation from france waiting with us. at 10:20am after trying to contact the company via phone and email we booked tickets on Peter Pan leaving from south station and headed there. I have continued to reach out to GOBus and disputed the charge on my CC. Not a single response from the company.

It was a perfect trip. It took the 4 hours and 15 minutes as they scheduled, it was amazing how…read morepunctual they are. There are no stops so bring your bottle of water and some snacks. Bathroom is ok, with toilet paper. Seats are VERY comfortable, also recommend bringing a pillow. It was way cheaper than others, and 100% less than the train. I will travel with them again!

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).

If prices were more outrageous or service was unreliable (consistently late/cancelled) or if I felt…read moreunsafe here, this rating would be lower. Reviews complaining about cleanliness or out-of-date decor simply make no sense to me; I'm positive that by European standards, this bus station is the stuff of nightmares, but by American standards? The South Station Bus Terminal is somewhere I would feel comfortable being at nearly any time of day as a young woman who often travels alone. The service I've experienced taking the Concord Coach specifically is always professional, timely, and doesn't leave me feeling unsafe, which are my priorities compared to having a beautiful-looking terminal or countless options for food vendors. Although the northeast is typically the exception, finding public transport in the US that has these qualities is rare. South Station is a repeated haunt of mine and has a special place in my heart. If you're looking for a cheap, reliable, and safe way to get out of Boston, this is the way!

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more

I'm livid rn so I'll keep it short until I can call but I rec'd email 11:27pm last night that my…read more1:15 direct to NJ was cancelled so I panicked and rearranged my whole itinerary for getting to South Station (incl. skipping breakfast) but just to have opportunity to still get to NJ via an 8:55 (supposedly DIRECT) ride I booked an Uber for $39 ($44 w/tip) and then had to wake up my Son super early (priceless lol) and luckily the 8:55 still had 2 seats available so I booked that. Upon arrival at South Station bus driver informs me that there will be 2 stops so it's NOT DIRECT and so I started researching other options and found out my 1:15 that was cancelled was NOW SHOWING AVAILABLE. WTF!!!! but we're here so we get on the 8:55 only to be told we don't have assigned seats so after 3 attempts of sitting and being moved the driver nicely accommodated us up front because he noticed my frustration. Nevertheless, I hope we make it safely to NY on this run down bus with tattered seats, missing toilet seat and barely working heat. I don't know what I expect from you guys but at the very least a reimbursement for the Uber would be nice and compensation for the loss of sleep if possible. This experience deserves some news air time though because I expected better from you Greyhound. Maybe I'll call my reporter friend at WHDH ‍ but rn I just pray this rattling bus gets us to NJ in one piece. That was only the ride there. Ride coming back made an unexpected stop which made us 30 minutes late which then made us miss our commuter rail.

Wanted to give them a proper try after many years of taking Amtrak instead and I do have regrets…read more Poor communication and the trip left 40 minutes late (at least the bus eventually came)

I wrote this stupid review in 2022 and it's so dumb that it made me go through all of my emails to…read morefix it. Healey Bus is a great company run by great people with a great fleet. 1 star reviews don't belong on this page they belong on the page for NRT bus or bloom

These guys are awesome! Way cheaper, quicker, and less hassle than…read morethat-which-shall-remain-nameless. Paul set up our trip (kinda last minute!) super quick, the driver was there and waiting when our time hit, and he already knew where we were going! (Quite a departure from having to give directions to the last bus company). We had a small issue when the (fairly new) bus wouldn't start - and they had someone on the road to rescue us immediately! The professional and FAST response to a problem is what makes them a standout in my book! Thanks guys!

When I first booked this bus, I was a little nervous because it was cheaper than Peter Pan, and…read moreusually the cheaper options aren't always the best. But honestly, my experience was amazing. I'm 19 years old and was traveling alone from Philly to Hyannis, and I'm still not very confident with traveling on my own. What really made this experience so good was the driver. Everyone I interacted with was friendly and kind, but the driver especially stood out. He was a bald man with glasses and a big beard, and he was genuinely one of the sweetest and most caring people I've met while traveling. He was patient with everyone, calm, respectful, and made sure people were okay throughout the ride. That kind of hospitality is honestly hard to find nowadays. Usually traveling stresses me out a lot, but for the first time I actually felt relaxed and comfortable during the trip. He made the whole experience feel safe and easy, and I'm really thankful for that. So thank you again to him and the company for such a great experience.

We have been usingP&B for probably 10 years.\nWe fly with our 8LB papillon dog. All of a sudden,…read morethey would not let us take the dog on the bus.\n The driver was very rude, left stranded at louggin airport 730 at night. I am 78 years old. My wife is 77, the driver did not care at all. He said if we didn't like it call the office.\n He said, my name is Bob. What a jerk. And yes, we had tickets. I will never useP&B EVER AGAIN.PS NOT ALL THE DRIVERS LIKE HIM. MOST OF THEM, A VERY FRIENDLY AND NICE TO YOU, BUT NOT BOB.