It was a perfect trip. It took the 4 hours and 15 minutes as they scheduled, it was amazing how punctual they are. There are no stops so bring your bottle of water and some snacks. Bathroom is ok, with toilet paper. Seats are VERY comfortable, also recommend bringing a pillow. It was way cheaper than others, and 100% less than the train. I will travel with them again! read more

DO NOT USE THIS COMPANY! One star is more than this business deserves. Booked a trip for myself and a friend to NYC from Alewife Station in Cambridge. Bus was supposed to depart at 10am. We arrived 20 min early and no bus came. There was one other couple on vacation from france waiting with us. at 10:20am after trying to contact the company via phone and email we booked tickets on Peter Pan leaving from south station and headed there. I have continued to reach out to GOBus and disputed the charge on my CC. Not a single response from the company. read more

If I could give them 0 stars I absolutely would, which is wild because I would have no said this in the past as I used to have great admiration for them but that has recently changed like with many things COVID has ruining somewhat decent buses. For starters they have a very limited scheduled now you're only options are 10:30 am or 5:30pm there is no multiple trips which I guess is why they're now charging an arm and leg for ticket prices to recoup on their losses but we as the consumer should not be bearing the brunt of that. The little booth in Newton is no longer open for usage which is a shame because you can no lnger wait inside, charge your phone or use the restroom before your trip. They no longer offer free water and the wifi barely works, the drivers are not friendly and they provide no verbal updates if they are delays. Recently purchased two tickets with them to go to NYC, one of the main selling points was that they had a bus leaving at 5:30pm Sunday which was ideal for me as I didn't want to feel rushed leaving the city. I always make sure to get to the stop with enough time to spare so imagine my dismay when I got to the stop at 4:42 and waited for over an hour only to find out by looking at their website that the bus left at 4:00pm instead of 5:30. I have emailed them several times inquiring about a refund only to not hear back from anyone. This company is total and complete shame and may their down fall be swift and fair. read more

I've used GoBus regularly for several years, and they've generally been good. The pickup location at Alewife is very convenient for me. I was shocked to receive a cancellation notice from them 36 hours prior to my scheduled departure for this upcoming weekend. I followed up with them to inquire about it and received no response whatsoever. Instead, I had to book with another carrier which, given the short notice, was 3x the price that I paid when I originally booked the trip well in advance. I won't be using Go Bus anymore. read more

Go Buses - Buses Near Me - Cambridge, Massachusetts

30 mins into our trip from Newton to NYC we broke down on the Mass Pike. We waited 90 minutes for a new bus. There was almost no communication from the driver about what was happening. When a new bus did come, we then stopped 5 mins later at a rest area, for 15 minutes. Zero communication from the new driver. No apologies or new arrival time. Best case scenario is 2.5 hours late for a 3.5 hour trip. Never again! read more

Writing this review on a bus to NYC that will arrive two hours later than the scheduled time. The bus made an unscheduled stop in Hartford that added a good half hour. I understand they can't control traffic but they didn't say there would be a stop after Newton. Posting so future travelers know the scheduled arrival times are just estimates and you shouldn't plan on arriving by a certain time. read more

I've been a loyal GoBuses customer for over 5 years. I first started using this company as a college student to travel home because of the low-cost tickets, and have stuck with them ever since. From my experience, the buses are clean, the drivers are on time, and it gets me from point A to point B. I particularly like their rewards system, which has allowed me to cut down on cost as well, and once you reach a certain tier, you can even cancel tickets with no fee and get your money in points for future travel. They used to have flash sales as well. However, lately, I feel like quality of service has gone down. They no longer provide free water bottles. The in-bus WiFi doesn't work. They only have two trips between stops, one in the morning and one in the evening (they used to have multiple trips during the day). They've increased their prices so much that sometimes I can get an Amtrak ticket for cheaper. For example, I just looked at a trip and they now charge a $4.99 fee for booking online, so even if the ticket costs $29, it comes out to $34 with the fee. Instead, I bought an Amtrak ticket for $31. I understand that as time goes on, prices may reflect the state of the economy, but I find it unacceptable that the train is cheaper than the bus. Even at their cheapest price, which lately is $29 ($24 + booking fee), it's only $2 difference for a train ticket. I've been slowly transitioning out of using GoBuses for this reason, unless I'm in a pinch. It's unfortunate but I hope GoBuses takes this feedback and actions on it. Removing the booking fee, which didn't exist before, would in my opinion be a step forward. read more

I have been taking Bolt Bus for almost a decade now, and have decided to try this "luxury" bus service for once. Can't say that I was impressed. I caught a 6 AM Saturday "express" bus ride (4 hours and 15 minutes) from Cambridge to NYC (with a 15-minute stop in Newtown to pick up additional passengers). Getting here was interesting. I have never been to the Alewife bus/train station, so that was an experience in itself. I got here at around 5:45 AM and literally was running around in circles trying to find the bus stop. And by the time I saw the bus at the parking stall/station #6, it was 5:55 AM. Definitely give yourself extra time if it is your first time. I can only compare it with my Bolt Bus experience in this review. Yes, I like how Go Bus gives bottled water. What I don't like is that there is no rest stop. The Bolt Bus usually has a 15-minute rest stop at a Burger King somewhere (in a 4 hour 30 minutes ride between Boston and NYC). The Go Bus has a toilet in the back that is clean, but no sink or running water. The bus that I was on had foam soap, but no hand sanitizer. I don't think there is extra legroom by comparison. Most people were sleeping on the ride. Once in Manhattan, we took 116th crosstown and then downtown along Columbus Avenue. I want to say the time in Manhattan was like a 40-minute drive in itself. I guess in the future; I am not sure if there is an incentive for me to pick Go Buses over Bolt Bus. Go Buses in generally cost more, and I paid $37 for my bus ride (whereas a Bolt ride will probably cost around $15 - $20). I suppose the convenience is that it serves Alewife residents, so they don't have to come all the way to South Station. I also don't like how Go Buses now spam my email inbox with promos every single day. I guess Bolt Bus don't care enough to send me promos. read more

They refused to give my friends and I refunds for CREDIT although their partner WanderU sent out wrong locations for pickup. They send me a link to their locations AFTER this incident happened when I reached out asking for a refund. It's not fair considering it's not my friends and my fault for missing the bus considering the location they put was incorrect. Listen to the bad reviews. read more

Go Buses - Buses Near Me - Cambridge, Massachusetts

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Literally the worst. The 3:30 bus got a flat tire...the guy was given the wrong sized jack to fix it. He had to keep trying alternative methods. The bus that showed up at 5:15 was then used to put the 3:30 people on their way. The original 3:30 bus was fixed at 5:45 and used to send the people for the 5. The driver was clueless and didn't even open the door. We had to knock on the door for him to let us on. Then, the bus had no wi-fi. I asked at Riverside for them to reset it, and all I got was a snarky teenager telling me 'we'll look into it.' They did not. The bus was stuck in traffic, so we all spent 5 hours with no wi-fi. I had job deadlines to meet and group projects to work on. I was promised wi-fi, and they did not deliver. If you have gobs of money to flush down the toilet, take Amtrak. If you don't, take a different bus. Just don't do this. You are worth more. read more

Service is not anymore what used to be. They just steal your money. Booked two tickets Boston NYC on 13 June 9 am. Waited among other people in their bus stop in Alewife (new temporary departure) but the bus did never show up. Conformed that the location was right. Go buses did not respond calls, Did not respond emails. Zero customer service. You end up in a trap. You pay for a service that is not honored. No way to contact them. No way to complain. Never again. People should refrain to use their service. A shame of a company that used to be a good one and I used a lot. read more

I'm on my way to NY as I type and this is my first time traveling by bus so I cannot compre to other bus agencies but I'm very pleased. Bus is clean and you could see it was cleaned right before we boarded. Restroom is very clean too. They ran out of hand sanitizer so bring your own. But other than that isn't very clean. We had two pick up locations. Alewife and Newton which is very convenient. It's Sunday 02/09/2018 a day before Labor day and we left at 7:30 am sharp from Alewife. We are expecting to be in NY by 11:30-11:45. Traffic is so far so good so hopefully we make it to NY soon. I hope you find this review helpful. read more

Go Buses - Buses Near Me - Cambridge, Massachusetts

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The plan - a long weekend in NYC. Take Friday off from work and travel in the morning to arrive in time for lunch in the Big Apple, and make my way home on Sunday night so I can get a full night's sleep before the new week begins. My findings when checking prices 2 weeks and a day prior to departure: $42.50 Megabus - https://us.megabus.com/ All transactions will incur a $2.50 booking fee Ticket prices start at $1.00 on all trips. One piece of luggage up to [20kg/50lbs] and one small piece of hand luggage. 4 hours 15 min estimated journey, no stops scheduled. Customers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. Double Decker, Reserved Seat Selection options with surcharges ranging from $1-$7 per trip Boston, MA, South Station - Gate 25 to New York, NY, 7th Ave and 27th St (a few blocks from Penn Station) Departing Hourly 6am-6pm with additional buses at 10:30am and 11:30am, Ranging in price from $19-$23 New York, NY, 34th St b/t 11th Ave and 12th Ave to Boston, MA, South Station - Gate 13 Departing Hourly on the 40 (6:40am - 6:40pm, with the exception of an 8:10am bus) with additional buses on the 10 at 5:10pm and 7:10pm, Ranging in price from $19-$23 $50, inclusive of $3 service fee Greyhound - http://locations.greyhound.com/bus-routes/destination/new-york-ny/boston-ma#fare-search Ticket prices seem to start at $9 on weekdays $20 change fee to exchange before the date of travel Boston, MA, South Station to New York, NY 625 8th Ave New York, NY 10018 (by Times Square) Departing Hourly 7am - 8pm with additional buses at 1am, 11:15am, 2:30pm, 4:30pm, 5:30pm, 6:30pm and 10pm, with most routes marked Express (4 hr 20 min - 4 hr 40 min) with no scheduled stops, Ranging in price from $21-$25 New York, NY 625 8th Ave New York, NY 10018 (by Times Square) to Boston, MA, South Station Departing Hourly 7am - 7pm with additional buses at 12:15am, 3:45am, 4:45am, 8:30am, 10:30am, 12:30pm, 4:30pm, 5:30pm, 6:30pm, 7:30pm, 9pm, and 10:30pm. Ranging in price from $19-$28 $54, inclusive of $4 transaction fee Peter Pan - https://peterpanbus.com/routes/boston-to-new-york-city-bus/ Service from South Station Boston, 700 Atlantic Avenue, Boston, MA 02110, to the Port Authority Bus Terminal, 625 8th Avenue, New York, NY 10018. Some trips direct, others with a layover. Boston to New York Departing on the half hour 8am - 5pm with the exception of 11am and 11:30am and 12:30pm, with additional buses at 6am, 7am, 6pm, 7:30pm, and 8pm. Ranging in price from $16-$30 New York to Boston Departing on the half hour 9am - 5:30pm with the exception of 2pm, with additional buses at 7am, 7:45am, 12:15pm, 6:30pm, 7pm, and 8:30pm. Ranging in price from $16-$29 $50 ($20+$35 3 days prior d-day) GoBuses - https://www.gobuses.com/ Book ahead for cheapest tickets - Risk free - We offer a full refund up to 24 hours before departure Customers can bring 2 pieces of luggage totaling no more than 50 lbs to be stored underneath the bus. Bags brought aboard the bus must fit in the overhead bin area. Each passenger is allowed one carry-on bag and one small, personal item. Carry-on bags must be small enough to fit under the seat or in our overhead bins. Free Wifi, Complimentary water. Alewife to Riverside to Manhattan Departing on the hour from 7am-9am and 4pm-7pm, and on the 30 from 11:30 am-2:30pm, Ranging in price from $20-30 Departing on the hour from 10am-1pm and on the 30 from 2:30pm-4:30pm with add'l buses at 6am, 8:30am, 5pm, 6:30pm, and 7pm, Ranging in price from $18-$30 Alewife Station Riverside Station New York, 451 West 30th Street, Near Penn Station First they hit Alewife, then half hour later, Riverside Station, then 4 hours 15 min later NYC $28 ONLINE EXCLUSIVE starting from as little as $18 each way $24, inclusive of $2 transaction fee (and $1 return trip!) or $47 with $2 fee BoltBus - https://www.boltbus.com/ South Station, Boston, MA - Gate 9 NYC - Gate 10 NWK/PHL 11th Ave. & W. 36th St. (DC, BOS, BAL, PHL) 1st Ave Between 38th & 39th (to BOS only) 1st Ave 8:30am 12:30pm 1:30pm 8:30pm $21 - $24 7am 12pm 2:30pm 6:30pm $1 or $18 or $24 11th Ave On the half hour 6:30-10:30, 11:15am 1 pm 2:30pm 4:30pm 5:30pm $21-24 8am 9:30am 11am 1:30pm 3:30pm 4pm 4:30pm 5:30pm 7:30pm $18-24 *** Check in at least 5 min before departure with your Invoice Number. There's an actual station at Riverside where there's a bathroom and charging station available. Not sure when they close though since it was locked on the return trip. The ride both to and from Manhattan were okay, and basically timely despite the traffic leaving the city. Passengers were mostly fine with the exception of the one chatting away on the phone during the early morning ride when I was trying to get in some extra Zs. There's a bathroom in the back. Tip: They don't announce anything, so stay awake or you might miss your stop. read more

In my experience, leaving from Newton/Riverside to NYC is not a problem. Buses are on time. They're kind of hard to find. Last time I found the bus, it was in the biggest and emptiest part of the parking lot. The way back from NYC is a WHOLE different story. The busses leaving New York are always late by anywhere from 30 minutes to 2 hours. The waiting area is somewhat remote and quiet, next to a fenced-in school lot, with no shelter from the elements. No tent, no cafes, no stores. So if it's raining or freezing, or if the sun it out and it's blazing hot, you're screwed. It was August, an 80-degree day with no clouds in the sky. The bus was an hour late I was in line next to a pale Irish guy, and we took turns passing my bottle of sunscreen back and forth, trying to avoid a horrible sunburn. I popped out my rain umbrella to shade myself. It's kind of messy, but I prefer to take GoBus only when leaving Newton, and take another bus (like MegaBus) on the way back even if I have to go to South Station. read more

Go Buses - :( - Buses Near Me - Cambridge, Massachusetts

Bus arrived 3 hours later than the planned arrival time . No breaks, no water on the bus for a 7 hour trip that was meant to be 4 hours (NYC to Boston). The driver didn't communicate anything about the expected arrival times read more

I booked my ticket to NYC MONTHS ahead. They casually sent me a cancellation notice 48 hours before departure and was like "oops, and here's your money back". At that point, my hotel booking became non-refundable and the good alternatives were all booked up. Had to scramble to make other much more expensive arrangements. Should have looked at all those 1 star reviews on Yelp [//shrug]] read more

Absolute WORST EXPERIENCE of my life!! We were trapped on bus from Manhattan to Riverside (Newton, MA) for over 7.5 hours. We were 2.5 hours into our ride when the bus driver suddenly pulled over and told us that he "had hit his maximum hours he was allow to drive" and that another driver was coming to take over in the next 10 minutes. That 10 minutes turned into 2 hours of us sitting on the bus completely stranded in the middle of Connecticut. Passengers were beyond stressed out, many calling loved ones saying they had no clue when they would get there and they didn't want their loved ones waiting for hours for their arrival, and we were without any water. We never made it to Riverside until after midnight and many of us were sobbing as stress levels were so high after 7.5 hours on what was supposed to be a 4 hour bus ride. GoBus CAN and WILL be run out of business. We will be protesting them continuing business in Boston next month- all 25 of us who were on that bus last night. read more

I took a bus from Cambridge to NYC. Sat in a seat that had a SOAKING WET CUSHION. Hopped io and chose another seat. Guess what?? Hat one too was wet! FML. I told the driver who asked me for my booking # and said someone would be in touch. We stopped at Newton and an employee boarded to hand out water. I mentioned it to her so she could cover the seats so no one else would suffer as I had. I emailed their "customer service" department through their website and expected a response. It's been over a month and no one has responded to my message. GoBus was cheap, but I think I'll spend a few more bucks next time and go another route. Oh, and I'm telling everyone I know not to use them either - and my circle goes back and forth A LOT. UPDATE - So after emailing this awful company twice and posting this review on their FB page, I finally got a response through Yelp. I was offered 10000 "points" or the equivalent of $10. A slap in the face. So, in order to "redeem" my "refund" for being made to sit in a wet dress for 5 hours, and waiting over a month for a response, I have to give this company more money by purchasing another ticket. A coupon. That's what they offered me. And as the "customer service" person I communicated with says, they've "offered me nearly 50%" off my fare" (one way). Nah. I'm good. I'll use some other method to get to NY. Shit? I'd probably be better off walking. read more

I write this as I'm standing in the rain and cold, waiting for my Go Bus. It's 40 minutes late. One of our two busses is here (#6598 - you are great sir) and the driver keeps calling and can't get in touch with anyone at the company. Not even close to worth it to ride this bus. Edit: We saw the bus coming up over the horizon, and our group erupted into cheers....And then he took a wrong turn. Edit again: Bus was supposed to pick us up at 7pm in NYC. We stood in the rain for another hour, and he arrived around 8:00pm. I'm never taking this bus again. read more

Go Buses - Go Bus? More like NO Bus - Buses Near Me - Cambridge, Massachusetts

I feel like there are so many things that can go horribly wrong with a bus ride from Boston to New York, but GoBuses managed to pull off my trip without any snags! I went from Alewife to Manhattan on 6am Saturday, and came back on 7pm Sunday. On the way in to NY we left Alewife right at 6, hit no traffic, and got there on time. On the way back, we left about 10 minutes late due to some confusion about seating, hit some traffic, and arrived about 30 minutes late. We had the same bus driver both times; he was friendly and drove safely and conservatively (always in right or middle lane) the entire time. We made each trip in less than 5 hours. I agree with other reviewers that it is very frustrating to get into New York State by 9 and then spend the better part of 2 hours inching along the city streets, but I don't think that that's the fault of the bus company. In my experience, the buses DO have outlets, do NOT have wifi. On my particular trips we did not make a stop (except at Riverside, obviously), which was fine with me. I found a coupon code online and it came to $50 round trip. I would definitely take GoBuses again. The Alewife location is much more convenient for me than dragging my stuff in to South Station, and the drop off point next to Penn Station is well located and relatively calm as well. The seats aren't luxurious or anything, but it's the cheapest ticket I found. (P.S. Do $10 buses actually exist?? I guess it's worth the extra $40 for the free water bottle they give you?) read more

Go Buses - It'll do! - Buses Near Me - Cambridge, Massachusetts

I'm usually a Megabus girl, but for my last trip to New York I decided to switch it up. Bus trips to NYC are never perfect, so my Go Bus experience left me pleasantly surprised since nothing terrible happened. I live in Davis, so the Alewife location is more convenient for me than South Station. It's also just less crowded and hectic, so my trip started off on a better foot. My bus was scheduled for Friday at 7:30 PM; however, it did not arrive until around 8:00 PM. This, combined with the Friday afternoon traffic, had us arrive in the city just before 1 AM. A long trip, to say the least, and irritating if I actually had to get to something on time that night, but I had no major plans so was just happy to get there at all. The drop-off location was conveniently close to Penn Station, making it easy to get most places in the city relatively quickly. The staff on the bus was very friendly. They gave us each a bottle of water, and there was also a 15-minute snack and bathroom break at a Wendy's halfway through the trip so they could switch drivers (which would again have been annoying had I been in a hurry). I really appreciated the outlets onboard, and it's nice that they have wifi although I ended up turning it off since it was slower than my 3G. The trip back was considerably quicker. The bus left pretty close to the 4:45 PM scheduled time on Sunday afternoon, and we did not have a midway break, so we arrived around 9:15 PM. The pick-up location in Manhattan was also more convenient than Megabus's since it is closer to Penn Station, and the boarding process seemed pretty organized. Overall, my Go Bus experience was solid, and my tickets were cheaper than the other bus options when I booked them. I bought them about a month prior, and they cost around $40 round trip after I used the 10% discount code "roundtrip" at checkout. I think Go Bus just earned itself a regular customer! read more

Overall a good experience. Generally leaves on time and gets you to your destination on time. Their promotion of "climate control" is specific to the driver's setting. On a trip in winter with everyone dressed warm the heat was cranked way too high. read more

Did its job. Is it luxury? No, did it get me to NY and home safe? Yes Drivers were nice AND SAFE, bus was clean, passengers were all courteous and respectful (no knuckleheads). There was really no negatives. They give you a free bottle of water which is great too. read more

I don't know whats going on with the management of go bus but they really need to get there shit in order the way they are running things is unacceptable. If the busses are full send back up busses so people don't have to wait 2 hours in the cold and then be lied to. Or atleast notify how many seats are on the bus when tickets are purchased. Lately it is a first come first serve when a bus happens to arrive there is a chance it is full or 1 or 2 seats available leaving the rest of the people out of luck. And the busses always run late, they need to increase the demand for busses as more and more people are using this service. I used to love taking the go bus but now I dread taking it knowing I won't have a seat and will have to suffer in the cold for a few hours till an empty one arrives (never empty). solution: -add more busses to the schedule as the demand has increased - update site letting riders know how many seats are available ahead of time - bus drivers need to be more honest read more

I was waiting for the go bus from Cambridge to square one. Lately the buses have been over crowded and full. I had my bus schedule for 9am and I had to wait 2 hrs out in the cold. I had 2 buses go by, saying they were too full and couldn't take anyone on. The drivers kept saying there was a backup. No backup showed up but the buses scheduled for the passing hours that went by. Go bus needs to get there stuff together or they will end up like Greyhound. Need more buses and more drivers. This is covid and buses are packed like amusement parks. I had two buses pass by and it was just a normal regular day. Lately this has been going on. Last time I had to stand and hold on the railing for 2hrs. This is pathetic, the saga continues part 2. read more

If I could give this service 0 stars, I would. I booked a round trip bus ride between Washington DC and Westampton, NJ. I am currently writing this review from the bus stop in NJ in 40 degree rainy weather. A bus was supposed to pick me up at 11:30 AM but no one showed up. I called them at 11:42 AM to check on the status of my bus and was put on hold for 10 minutes. The customer rep told me that the bus was scheduled to stop there but it did not and there is nothing they could do and that they couldn't re-route the bus. Now, here I am, in the middle of nowhere, freezing and all they have to tell me is that they will refund my $9 ride and book me on the next bus at 6 pm. Between now and 6 pm I have absolutely no where to go. For SIX HOURS. I was on the phone with customer service and did not hear one single apology from anyone until I pointed out how incredibly insensitive they were being. I cannot emphasize how UNSAFE I feel at this moment. Also very cold. This time it was an able bodied adult. It could have been a young girl traveling alone or an older person who doesn't know how to use uber and get to a different location. It could have been someone who couldn't afford to make different arrangements. Go buses really needs to train their drivers better and also their customer service representatives to make sure they know how to handle these situations which most definitely SHOULD NOT be happening. I would highly recommend NEVER using this service. The level of unprofessionalism is something I have never experienced and I hope no one else has to. read more

Note: This review is from the Newton location to NYC and back. I've been a BoltBus user, and switched over to Go Bus. I'm not happy with either companies. Go Bus claims there are outlets and wifi, but in over 10 trips there have been NEITHER. Some buses have outlets every other seat, but the wifi almost never works. One bus I took the driver ran out of gas and told us that his 10 hour driving limit was about to be reached and abruptly met up with another smaller bus that we had to get on. Their ticket prices tend to be slightly cheaper than other buses that leave from South Station, but it almost makes no sense because they only go to Newton and Cambridge, rather than Boston itself. Pros: Their check in area at the Riverside T station (end of D line) is nice, and they give you water there. When boarding in NYC, they usually have water sitting on a seat for you take when you find a seat. Cons: Not the best customer service, but some of the people have been absolutely wonderful. Almost never wifi. Barely ever outlets when they claim there should be. Driving times are of course approximate, and traffic sucks, but I've never seen any bus adjust and take alternative routes. read more

The bus was 45 minutes late, I called costumer service but there was no answer. When the bus finally arrived the driver didn't stop at the designated pick up location and everyone had to walk to get to it. The ride itself was convenient and we got bottled water. read more

DO NOT TAKE THIS BUS. Though cheap, I took this bus from NYC to Boston and it was TWO AND A HALF HOURS LATE. The trip was supposed to take four hours; it took six and a half. Additionally, when I tried to contact customer service afterwards, they were snarky, unhelpful, and refused to give me a refund. This is one of the WORST travel experiences I have ever had. I am shocked that this company is still in business, considering how callous and unresponsive they are when it comes to customer service. read more

One star for the simple reason of not allowing passengers to ride stand-by on the next bus if they miss their originally scheduled one. You are forced to buy an entirely new ticket. I've never heard of a transportation company that won't schedule you on the next bus, train, or plane for free or a small change fee if there is room. Even low-cost airline carriers, who are the most money-hungry, greedy, consumer-unfriendly, cynicism-inducing, companies don't engage in this practice. Am I mad? Sure. Writing out of emotion? Absolutely. But where do they win over their competitors? It could be a one-time example, but nobody cleaned the bathroom in-between routes; got onto the bus and as the first user, was greeted by urine all over the seat. The prices are similar to their competitors for the type of experience they offer. $49 one way from Boston to NYC at 4pm and 5pm. Every other bus company - Megabus, Bolt, Greyhound, LuckyStar - was the same price or lower, for similar time-frames. The 5pm bus was 10 min late leaving...and then they make no effort to generate good will to make repeat customers. GoBus, I ask, desperation aside, why would I take you again? read more

BOS-NY: 16 June, 7pm NY-BOS: 18 June, 5pm Not very good customer service at Riverside Station in Newton, MA. The staff are very rude. However, the bus moved for NY at precise time though. While returning, the bus did not leave on time from NY. It was 5 pm bus, and only at 6, they boarded us. After 5 mins, they asked us to change the vehicle again. Even after that, they just kept waiting (we were not told what they were waiting for). At 7, when I asked the driver, he said something like "I have just plugged my GPS". After few minutes the bus moved on. We arrived Massachusetts at around 11:30 (scheduled 9:30pm), the driver had no idea where the station was (even with GPS???). He entered a location, and looked around, and then again went back to the highway!!!! On the second try, he parked at Riverside station. Very bad service!!! read more

So, we took Go Bus to NY last week and had a no so great experience. On the way to NY, the bus left Alewife about a half an hour late. The bus home was canceled due to bad weather which was fine. My money was refunded and I was able to rebook relatively easily. However, I had to pay about 10 dollars more per person. When we arrived for the bus, which we had to book that same day due to the cancellation, the driver first refused to let us on the bus because we had only one confirmation number for four passengers. This had not been a problem for us on the way to NY. Later the driver told us we couldn't get on until everyone else had as we had booked that day. When I told him we had only booked that day because the bus had been canceled, he said it was company policy. I tried to call customer service at this point and the message said the call center was closed. We did make it on the bus eventually. I emailed customer service the next day to complain and never heard back. I know COVID has been tough on the travel industry but friendly and responsive customer service goes a long way anytime. read more

The bus is fine except for the fact that many of the buses do not have a curtain on the GIANT WINDOW IN THE BATHROOM and the tinting does nothing when it is dark out. The world can see your profile while you use the bathroom. BEWARE especially if you bring your children in there! One of the drivers for another route went to the bathroom while we were waiting in line where they pick you up in NY and you could see the profile lit up like a Christmas tree from the outside. I emailed the company a month ago and received a call saying they were "looking into it" 24 hours later. On the bus right now and there is still no curtain. They did not take this violation of privacy seriously and I am very disappointed. read more

Go Buses - No curtain on bathroom window at night. The tinting does little more than obscure. Like peeing in the middle of traffic. - Buses Near Me - Cambridge, Massachusetts

Until today I would have given Go Buses five stars and I wish there was a way to select zero stars. After waiting over an hour in the cold for a bus from NYC to VA, now the bus is in a truck stop in Maryland because the driver is not allowed to drive over a certain number of hours (company policy). I am not disputing the policy but if this same driver took 7 hours to get from VA to NYC and he is expected to drive back to VA, why wouldn't you schedule another driver to make the return trip? This is the beginning of the holiday season and delays are to be expected. This is TOTALLY UNACCEPTABLE! I will never recommend Go Buses to anyone again!! BTW, your customer service operators are rude and unprofessional. You seriously need to rethink your business model because it sucks! read more

Among several low quality bus services I've seen in New England, this company is trying hard to be the worst. I had two experiences so far, both form Harford to Cambridge. On the first one, the bus was almost one hour late. Because the place where they pick up passengers is nicely located in the middle of an avenue with no inside space or even a roof or seats, one can imagine how please all passengers where. Luckily it was summer. The second time was today, and I have no idea what happened, beside the fact that the bus never showed up. I arrived a few minutes before the scheduled time to departure, and waited. And waited. And waited. There was no one else there (not weird, given the specific time I was catching the bus; in the first episode there were only 3 or 4 other people with me). The bus never showed up. I've waited for one hour. Standing. I called customer service, that kept taking me to a voice mail. So up until now I don't know if the bus departed earlier than scheduled (and passengers have no way to learn about it) or if it just never showed up (or was more than one hour late). No clue. I walked to the train station and got a bus 3h later. At least this second time I learned the lesson and there will not be a third. read more

I put my mother on this bus last night at 6:45PM returning from NYC to Boston. She was travelling with my elderly aunt who is handicapped. At 7:30 the bus hadn't left yet because the driver said he couldn't find his bag and refused to leave until he had it. When my aunt requested to sit in the first row of seats behind the driver because of her leg with my mom, he told her he doesn't like having anybody sit behind him. At about 9:00 the bus was about an hour outside of the city, my mom called me to tell me that the bus driver had pulled over and left the bus because he needed a "break". Eventually, dispatch sent another driver out to take on the rest of the trip home and they left the crazy driver on the side of the road. She arrived in Cambridge at 2:00AM. Unacceptable. Unsafe. Unprofessional. In the end, my mom felt bad for the abandoned driver who probably (and hopefully) lost his job and is in clear need of mental help. read more

HUGE SAFETY CONCERNS - which I reported to Federal authorities. I took Gobus round-trip from NYC to ALEWIFE. Going there, driver ate a meal out of a bag in his lap while attempting to control the bus on the highway and with BOTH earbuds in his ears (not legal, I believe) while listening to music. Coming back: Same food issue AND the driver had some sort of music player installed in the dashboard wayyyyyyy over to his right. He kept leaning over to reach for it throughout most of the trip - not sure how he maintained control of the bus. ALSO, for a good part of the trip (at night) he did NOT have his headlights turned on!!!! Finally, when we got to NYC he drove down the Westside Highway where buses, trucks, and other commercial vehicles are strictly prohibited!!! ARE THERE NO SAFETY RULES IN THIS COMPANY? WHO TRAINS THESE GUYS? A friend who is in the business said that the discount carriers pay the drivers dirt. You get what you pay for..... read more

Saturday morning trip, Boston to NYC (no traffic, 5h): -lots of legroom -nice driver -electrical outlets and wifi -slow driver (no traffic, took us 5 hours, did not stop excluding the Newton pickup) Sunday afternoon, NYC to Boston (traffic, 6h): -Bus was 30 minutes delayed leaving -bus was very cramped (I'm not tall and my knees were against the back on the person in front of me's chair -no electrical outlets, no wifi -very aggressive driver - I don't know how he didn't cause an accident and oh my goodness the slamming on the brakes and the gas! Pro-tip: If you end up having to use the bathroom on the bus, wait till you're out of NYC, if possible. Otherwise you will get slammed all over the bathroom and nearly fly out the door with your pants around your ankles. read more

While it is really convenient for me - I live in Somerville - I will not be traveling Gobus again. Our driver was a lunatic. He tailgated other drivers (gotta love being 2 meters behind another car while at 80mph!), horned anyone who wouldn't get out of the way and drove at terrifying speed the entire journey, frequently swearing loudly at other drivers. Basically acted as if he were driving a rally car, not a bus with 50+ ppl, many of whom were trying to sleep. He also pulled off the highway suddenly, stopped the bus on the shoulder and, without making any announcement, proceeded to the bathroom where he remained for 5ish minutes. Everyone was totally confused about what was happening. He also stopped the bus at a Burger King nr Hartford for 20ish minutes but made no announcement before he disembarked and walked off to get a whopper. He abused a woman who was trying to get her luggage out at Newton. He horned and shouted at a guy who was briefly blocking the bus from turning (for about 5 seconds) in Newton. The guy said "do you have to be such a jerk about it?" Our driver's response: "F*ck you." My gut? Our driver was stoned or something. Just an incredibly bizarre and unsettling experience. Avoid these guys until they start hiring competent, sane drivers. read more

I have done the NYC-Boston trek for over 7 years. There isn't a perfect way to do it, but Go Buses is my favorite. Amtrak is too expensive usually, and after spending 8 hours sitting on train tracks because of a power outage, I'm a little hesitant to do that again. I have learned the hard way - if a bus breaks down, they send you another one or at least someone could come and get you on the highway or at a rest stop. If a train breaks down in the middle of the tracks - you're stuck. Bolt Bus is nice and they offer rewards (something like every 10 trips you get 1 free). They pretend to be a bit more organized by giving you a boarding letter (A, B, or C) depending on when you bought your ticket. However, usually the lines of confused first timers are long and annoying and the Bolt Bus employees lack of communication at the points of departure gets old. It's almost always a full bus and almost always stops somewhere in CT for 20-30 min (though they say it will only be 10-15). Bolt Bus also brings you into South Station, so if you are staying downtown, that might be the more convenient option. If you are headed to the suburbs, having a Newton or Cambridge drop off is often much easier. There are always cabs at riverside in Newton and plenty of places for people to park. Go Buses are thus my favorite. They are affordable, they also offer a points system for discounts after a certain number of rides, and they have really good customer service. I have had to cancel a trip and you can do so up to 24 hours in advance for a full refund. They were prompt, polite, and really easy to get an answer from. Their drivers have their stuff together and are clear with giving directions. Plus you get a bottle of water, which is a nice touch. Depending on the time and date of your travel, it is less likely for the bus to be full, which is nice. Every bus company is subject to breakdowns - just like every driver is - it's going to happen. It's just bad luck. On over 20 trips to and from NYC, I have never broken down on Go Bus, though I have twice on Bolt. read more