It was a perfect trip. It took the 4 hours and 15 minutes as they scheduled, it was amazing how…read morepunctual they are. There are no stops so bring your bottle of water and some snacks. Bathroom is ok, with toilet paper. Seats are VERY comfortable, also recommend bringing a pillow. It was way cheaper than others, and 100% less than the train. I will travel with them again!

DO NOT USE THIS COMPANY! One star is more than this business deserves. Booked a trip for myself and…read morea friend to NYC from Alewife Station in Cambridge. Bus was supposed to depart at 10am. We arrived 20 min early and no bus came. There was one other couple on vacation from france waiting with us. at 10:20am after trying to contact the company via phone and email we booked tickets on Peter Pan leaving from south station and headed there. I have continued to reach out to GOBus and disputed the charge on my CC. Not a single response from the company.

I can't really blame the customers on the bus line, particularly when a fellow Puertorrican gets on…read morethe phone, puts it on speaker and then literally starts "sexing" with his girlfriend and ragging on the Asian sitting around him. But they do need to keep reminding people to behave courteously. Please answer your phones. And if you are 40 minutes late and you know clients have connecting busses, MAKE SURE you keep them informed. Dirty and old busses. Weird. I was expecting more from bus travel. Still more convenient than driving or flying. But not if surrounded by rude people, delays and not as organized as it could be.

Fuck these guys. Driver was late, then proceeded to take it out on the passengers. Attitude, no…read moreremorse for the couple who came 1-2mins late despite her own tardiness. I understand policy. But the rudeness just felt like cruelty. This company does not care for its customers and I wish I had read into them more before we booked. Will not be returning.

While P&B is generally reliable, my last two rides with them were very problematic. Leaving from…read moreLogan on July 2, the 8:30 pm bus was 20 minutes late--and had only four seats available for a crowd of about 20 ticketed passengers at the final terminal pickup. We were told to wait for the next bus (at 9:30 pm), which would "probably" have enough seats. "Wait for the next bus" is not sound operational policy. Returning from Hyannis on July 8, the bus left 20 minutes late--which is acceptable. But then the driver dawdled and struggled at each and every stop. When the bus arrived at my terminal, it was more than an hour after the expected arrival and I needed special compensation to make my flight. I've seen P&B drivers heroically make up time before. This driver almost seemed intent on making matters worse.

The fare rates for P&B are very moderate. We took the bus between Cape Cod and Boston South Bus…read moreTerminal. The bus was on time for both trips, including the return trip. The busses had wi-fi that worked. Passengers were allowed two pieces of luggage per person. Using their website took a little tweaking, but afterwards, all was fine.

The Chinatown bus "reputation" has kept me away for many years but this year I decided to give them…read morea shot. I wanted to take a quick trip to Boston between Christmas and New Year's and didn't want to deal with parking in the middle of the city. I purchased my ticket in person at the NYC office on 12/20 for a trip on the morning of 12/26. The 10AM bus to Boston was $25 (which matched the pricing they showed online). Good thing I purchased early because when I arrived to check it that morning, there was a handwritten note saying that due to the holidays, the fixed price for that day would be $40. I wasn't sure what time I would be heading back to NYC on Friday but after seeing this same day pricing change, I decided to book my return ticket at this point to lock in the cost. It was $30 for the return trip and again, it matched what the website had shown the week before. Lucky Star has a decent waiting area where you can get snacks and use the restroom before your trip. This is light years better than the Megabus "terminal" near the Javits Center on 34th St. which is outdoors and exposed to the elements. The bus arrived about 20 mins before departure time and we started to load about 15 min before. I noticed that there was no one around to help with the loading of the luggage on to the bottom deck of the bus. So if you have a ton of stuff or a physical issue that will cause problems doing this, be prepared. The bus itself was pretty new and clean. The seats were in good condition and not worn. Each row had a plastic bag attached to the handle for your garbage. There was no evidence of garbage from the previous trip so that means it was cleaned before being dispatched for our trip. Some people have mentioned outlets on the bus but their location was not obvious to me. I was not about to stick my hands around and under the seat looking for it, who knows what I'd find! I came prepared with an external battery pack anyway. The bus was about 2/3's full and lucky for me I had an empty seat next to me for the trip so I could spread out a bit. The passengers were a mix of all ages and nationalities but most important to me was that they were all QUIET, no yakking on their phones. Due to the light traffic the day after Xmas, we were soon out of the city and on I-95 headed north. We did hit a few pockets of traffic but the driver expertly got off and on the highway to avoid the most serious of delays. He kept a good consistent pace and was very smooth at the controls. There is a 15 min bathroom and snack break at a Burger King off the highway about 2 hours into the trip. We arrive at Boston South Station in a little over four hours from NYC. On a side note, I can't believe how dirty some people are. My seat was in the middle of the bus and I waited for the majority of people to get off before I started to move. There was garbage and food wrappers all over the place and under the seats. I would hate to be the person to have to clean up after that! For the return trip, be sure to check in at the Lucky Star counter in the terminal before making your way to the bus ramps. The Lucky Star ramp is the last one at the end of the terminal. I made the mistake of assuming the booth they had there at the ramp would be able to check you in but nope. At the check in counter I again noticed a handwritten sign that on demand tickets for that day were $40. Not sure how typical this is, but the lesson here is to book your tickets ahead of time if at all possible. Based on other reviewers here, the refund policy is a mess or non-existent but that's the price you pay for saving a few bucks I guess. The bus for the ride back was again fairly new and clean. The loading process was quick and orderly and soon we were in Friday afternoon traffic out of Boston. We arrived in NYC in a little over 5 hours due to traffic. Again I think the driver did a great job with detours around the biggest jams and keeping the ride smooth. At the 2.5 hour mark, we have the same break at the highway Burger King. Use common sense and take advantage of the facilities if you're going to be arriving in NYC during rush hour! One final note when we arrived back at the NYC terminal. My luggage had somehow rolled/skidded all the way to the far end of the bus in the luggage area. Remember how I said no one was around to help with luggage? Well, this not so young guy had to hunch over with a huge backpack and laptop in one hand to crab walk my way to the other side of the bus while trying to avoid putting my knees down on the dirty loading floor. I managed to do it without banging my head or getting my backpack caught on anything. I'm sure it would've made for a very funny video! Bottom line: I was pleasantly surprised at the trip especially compared to Megabus (which I took last year to Boston) and wouldn't hesitate to use them again. Book tickets early to save a few bucks but expect no refunds if your plans change!

Worst experience ever. 0 leg Room, really hot inside, it smells, its extremly shakey the entire…read moreride, no table, no wifi, extremly loud Bus (Not because of the people). If you can avoid using this Bus, do it!!! Its awful.

I am upgrading my rating of bus 74…read more Due to my forgetful nature, I left an overnight bag in the bus I took a few days ago. It was the 8am bus. I was really sad when I realized I had forgotten to take it with me and really thought I would never see it again. When I called the lost and found number I was pleasantly surprised to hear that the bus driver had turned in my lost purse (or as the operator called it "pocketbook"). I picked it up today and everything was in there. This restored my faith in the bus system. Also, I have to add that even with the delays on both these buses, my bus tracking application on my android phone (boston busmap) allows me to estimate the time when the buses are arriving so I can plan accordingly. Keep up the good work bus drivers! Thank you for getting me to and from Harvard sq safely. .... Now if only the T lines would follow suit. (hint hint Red line).

In the six months that I've lived in Union Square, this bus has grown on me like fungus under my…read moretoenails. The driver is really friendly in that surly, "I-was-born-in-Chelsea-so-don't-expect-me-to-give-a-shit-because-it's-7am-and-I've-already-been-drinking," sort of way. Despite having to navigate the Union Square traffic melee both directions on its route, it somehow always arrives on time, except on weekdays, when it doesn't bother to show up at all. This tends to happen modt often on Fridays (like this one), and is completely unannounced, so I'll assume it's because the MBTA literally has only one driver available for this route and doesn't bother to find a replacement for our Chelsea boy who just spent a long weekend hugging porcelain in the bathroom of the Tavern at the End of the World. I've also had the pleasure of taking this bus in the middle of the day, when I am literally the only rider for the entire route. It was really creepy and the bus smelled like bad gin and I wouldn't recommend it. If the MBTA were to do something actually useful, like hire a systems analyst, then they might figure out that running routes like this north of the river in the middle of the day when everyone is at work downtown is a huge waste of money. The savings could then be used to not only pay that systems analyst's crappy government salary, but also would allow the 85 to run later at night when people actually need it, and on weekends, again, when people actually need it.

I like this bus because it's a couple of blocks from my apartment and it drops me off a mere 5…read moreminute walk from my office. It's a commuter bus line that runs until around 7:30pm only Monday through Friday. I hate this bus because it seems to run on a random schedule that changes daily. This is mostly because there's one bus that runs in a loop and it gets stuck in traffic going through Union Square. Also, because there's only one bus, it only runs about every 40 minutes in the morning - so your choices are 8:10 or 8:40 (give or take a few minutes). Also, the current bus driver is seriously the most surly individual on the planet. A few weeks ago the buzzer was broken and he just skipped a lot of the stops near/around Union Square. A woman was standing near the front told him so and he said "Do I LOOK like a mind reader?" and when she explained that standing near the front should signal that she wanted to get off he said "Oh yea? And how'd that work out for you?". So, if you don't mind the nasty driver and random arrival times - the 85 bus is a pretty convenient route to get you from Somerville to Cambridge.

I usually don't take this bus to go to work in the morning however I had an appointment in lechmere…read morewhich called for this route. I checked the Transit app and it said it would be arriving in 4 minutes. By the time I walked to the bus stop the bus arrived. Luckily despite the Somerville high school student rush I got a seat for my twenty minute commute to lechmere station. I feel like a rockstar today. Give it a try if you need!

A rare model of efficiency and punctuality - except when it's not. But these exceptions are mostly…read moreinfrequent and forgiveable - except frequently on Sundays, when its runs are sparse and infrequent and thus any serious delays become slightly, but not completely, unforgiveable. But that said, the 88 was never done me wrong, not really, not in any serious way. We have our differences occasionally, but we always make up in the end, and any contempt bred of familiarity is diluted by the strength of our mutual respect for one another. "Swing down, sweet chariot Stop, and let me ride"

F you, 86. You are…read morethe worst bus line ever. You come infrequently-- only every 30 minutes in off-peak hours, and every 45-60 on the weekends. You are irregular, sometimes showing up, sometimes not. You never know what's in that damn pinata. You've made me walk from Union Square to Harvard in desperation more times than is appropriate, and that's a long damn walk. Your inexcusable infrequency and constant tardiness are made that much more miserable given that you are one of Union Square residents' only modes of public transport. Even though you can't be a real Line, or even a fake Line a la Silver, you could at least be a better damn bus. I would like to ask for an upgrade to the double-decker buses with nice seating options like the 73 but I wouldn't dare. I've heard you're no better on the other end of your route. I once saw you in Allston and I freaked out. You need to shorten your route or add more buses. Or both. Or, you could die, and we could all hope you would be reborn a Phoenix in any of the forms I listed above. You get a pity star just for existing, but that's it. I am so fed up with you.

As far as exercises in pure undiluted exasperation go, waiting for the eternally tardy 86 is a…read morenearly zenlike experience. It's frustration frustrated, and then raised to the frustrated-th degree. Godot is more punctual than you, Bus Route 86. And yet, I cannot give you a withering 1 star review, if only because you do spare me the horrorshow that is the claustrophobic crawl of the 70. Going up one stop to Harvard and waiting 45 minutes for a bus which may or may not ever come is totally worth the extra time, compared to hellride that awaits in Central. Plus, it has helped me immeasurably hone my patience to something approaching godly. And plus, it affords me a good number of LOLz doing some observational work on Hipsters waiting for the 66 at the same bus stop, without having to actually get on the 66 with them. Bus Route 86: you do not fail at life, but only barely...

We took Peter Pan to New York yesterday but only because the attendant Chris, snatched our trip…read morefrom the jaws of disappointment. My wife and I had to go to New York to handle some business and we brought our 7 year old daughter; 1st time in NY for her. However we had complications and had to take a later bus. Chris at South Station totally understood the assignment and got us on the next thing smoking to New York city. My daughter loved it! We hung out in Times Square and she couldn't believe that so many people live in one place. Chris thank you so, so much for helping create an experience my lil girl will never forget.

For one, have bus reach its destination without breaking down! Very long wait for a rescue bus to…read morereach us.