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    Peter Pan Bus Lines

    1.8 (350 reviews)
    Closed 7:30 am - 8:00 pm
    Updated a few days ago

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    It wasnt the best. It wasnt Megabus even though I bought my ticket through Megabus website that said, the people traveling on the bus from DC to NY were a far different community than was traveling on a competitive service I thought I was traveling on before being told I was on the wrong line. I was so close to cancelling my ticket and going home to get my car to make the drive. Peter Pan has a person sitting in the booth to answer questions. The bus arrival and departure is upstairs of Union Station- Amtrak. Food can be bought downstairs. Union Station is near enough to the US Capitol, next door to the Postal Museum, the SEC and other infamous political places of note. You can arrive by foot, by car, by train, by Amtrak, by taxi. There is parking in the same complex of the buses but on other levels. The bus was clean. Driver arrived late. Bus was clean so I think the two were related. Arrived a comparable amount of time late so... it all worked out. The bathroom was clean although out of toilet paper. ALWAYS CARRY NAPKINS OR THE SUCH. ALWAYS I repeat ALWAYS. The driver was repetitious threatening what would cause him to stop the bus and get off, yelling about customers who ignore other travelers with the volume of conversations and their devices. Ok. We 'got it' after the fourth repetition which was then repeated at the Baltimore stop which was a surprise. The bus I believed was non stop. That said, I didnt have to do the driving nor put miles on my car so high price and all- it worked out AND THEN we got to the Bus Station in NYC. Absolute shock. Got me to where I wanted to go without wear and tear on my car, paying for gas, for tolls+ so....Would I use it again? Well TBD to be determined. Intimidated by the NY bus station....... Please Texas Governor Abbott no more busing people you dont want to NYC. The photos are of Union Station in Washington DC. The photos may not be used without written permission.

    Peter Pan Bus

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    10 days ago

    Clean enough buses with air filtration! A bargain to count on! Honest workers! Thanks!

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    2 years ago

    Great service! Travelled from Worcester to New York and the service was excellent. I recommend Peter Pan.

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    2 years ago

    Melanie was extremely helpful when I was trying to book a trip for my handicapped sister. Thank you so much! She went above and beyond.

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    3 years ago

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    4 years ago

    Busses run late. No contact from the company. Horrible policies. Book a bus from Logan elsewhere, it's not worth the hassle to use Peter Pan

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    3 years ago

    Rude and condescending man at the service desk (5/10/23). Bus driver and ride were both good. Shame about the initial service we received.

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    Page 1 of 9

    Ask the Community - Peter Pan Bus Lines

    Can I ask if there is a food stop at any point for a Boston to New York bus departing around 11am? Or if the bus journey usually is in fact 4 hours 15 minutes long? I know other companies arrive a bit later due to traffic getting into the city.

    Justin, We apologize for our delay in response and understand that you may have already traveled… Read more

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    Review Highlights - Peter Pan Bus Lines

    on the same day 530PM bus to BOSTON again left on time got in BOS on time clean bus WIFI worked.

    Mentioned in 5 reviews

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    Megabus - Customers are allowed to block isles and use speak phone for 4.5 hours . Ridiculous

    Megabus

    (571 reviews)

    I had a great time traveling from Boston to New York with this company…read more Unfortunately, I was late and I missed my bus but for $5.00 I was able to get on the next one. The bus is pretty clean, air conditioner is not that cold which is awesome, the lights are great if you are reading on your way to your destination. Seats are spacious, also my busses were on time ( most of the reviews I read before buying my tickets said they were late). Every seat comes with a plug for you to charge your phone,etc.

    This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the…read morestuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards . We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions. Public transportation at less then half of this bus service and a much better experience, then this horrific company . They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken . Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

    Lucky Star Bus - Driver with the phone rear piece in while driving.

    Lucky Star Bus

    (132 reviews)

    Waterfront, South Boston

    This is the worst transportation. I'm from New York and I'm telling you do not ever take this…read morebus.. they are horrible and their staff is rude as hell.. trust me horrible is not even the word. For this amount of money just take the greyhound or peterpan

    The Chinatown bus "reputation" has kept me away for many years but this year I decided to give them…read morea shot. I wanted to take a quick trip to Boston between Christmas and New Year's and didn't want to deal with parking in the middle of the city. I purchased my ticket in person at the NYC office on 12/20 for a trip on the morning of 12/26. The 10AM bus to Boston was $25 (which matched the pricing they showed online). Good thing I purchased early because when I arrived to check it that morning, there was a handwritten note saying that due to the holidays, the fixed price for that day would be $40. I wasn't sure what time I would be heading back to NYC on Friday but after seeing this same day pricing change, I decided to book my return ticket at this point to lock in the cost. It was $30 for the return trip and again, it matched what the website had shown the week before. Lucky Star has a decent waiting area where you can get snacks and use the restroom before your trip. This is light years better than the Megabus "terminal" near the Javits Center on 34th St. which is outdoors and exposed to the elements. The bus arrived about 20 mins before departure time and we started to load about 15 min before. I noticed that there was no one around to help with the loading of the luggage on to the bottom deck of the bus. So if you have a ton of stuff or a physical issue that will cause problems doing this, be prepared. The bus itself was pretty new and clean. The seats were in good condition and not worn. Each row had a plastic bag attached to the handle for your garbage. There was no evidence of garbage from the previous trip so that means it was cleaned before being dispatched for our trip. Some people have mentioned outlets on the bus but their location was not obvious to me. I was not about to stick my hands around and under the seat looking for it, who knows what I'd find! I came prepared with an external battery pack anyway. The bus was about 2/3's full and lucky for me I had an empty seat next to me for the trip so I could spread out a bit. The passengers were a mix of all ages and nationalities but most important to me was that they were all QUIET, no yakking on their phones. Due to the light traffic the day after Xmas, we were soon out of the city and on I-95 headed north. We did hit a few pockets of traffic but the driver expertly got off and on the highway to avoid the most serious of delays. He kept a good consistent pace and was very smooth at the controls. There is a 15 min bathroom and snack break at a Burger King off the highway about 2 hours into the trip. We arrive at Boston South Station in a little over four hours from NYC. On a side note, I can't believe how dirty some people are. My seat was in the middle of the bus and I waited for the majority of people to get off before I started to move. There was garbage and food wrappers all over the place and under the seats. I would hate to be the person to have to clean up after that! For the return trip, be sure to check in at the Lucky Star counter in the terminal before making your way to the bus ramps. The Lucky Star ramp is the last one at the end of the terminal. I made the mistake of assuming the booth they had there at the ramp would be able to check you in but nope. At the check in counter I again noticed a handwritten sign that on demand tickets for that day were $40. Not sure how typical this is, but the lesson here is to book your tickets ahead of time if at all possible. Based on other reviewers here, the refund policy is a mess or non-existent but that's the price you pay for saving a few bucks I guess. The bus for the ride back was again fairly new and clean. The loading process was quick and orderly and soon we were in Friday afternoon traffic out of Boston. We arrived in NYC in a little over 5 hours due to traffic. Again I think the driver did a great job with detours around the biggest jams and keeping the ride smooth. At the 2.5 hour mark, we have the same break at the highway Burger King. Use common sense and take advantage of the facilities if you're going to be arriving in NYC during rush hour! One final note when we arrived back at the NYC terminal. My luggage had somehow rolled/skidded all the way to the far end of the bus in the luggage area. Remember how I said no one was around to help with luggage? Well, this not so young guy had to hunch over with a huge backpack and laptop in one hand to crab walk my way to the other side of the bus while trying to avoid putting my knees down on the dirty loading floor. I managed to do it without banging my head or getting my backpack caught on anything. I'm sure it would've made for a very funny video! Bottom line: I was pleasantly surprised at the trip especially compared to Megabus (which I took last year to Boston) and wouldn't hesitate to use them again. Book tickets early to save a few bucks but expect no refunds if your plans change!

    South Station Bus Terminal

    South Station Bus Terminal

    (102 reviews)

    Waterfront, South Boston

    Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).

    If prices were more outrageous or service was unreliable (consistently late/cancelled) or if I felt…read moreunsafe here, this rating would be lower. Reviews complaining about cleanliness or out-of-date decor simply make no sense to me; I'm positive that by European standards, this bus station is the stuff of nightmares, but by American standards? The South Station Bus Terminal is somewhere I would feel comfortable being at nearly any time of day as a young woman who often travels alone. The service I've experienced taking the Concord Coach specifically is always professional, timely, and doesn't leave me feeling unsafe, which are my priorities compared to having a beautiful-looking terminal or countless options for food vendors. Although the northeast is typically the exception, finding public transport in the US that has these qualities is rare. South Station is a repeated haunt of mine and has a special place in my heart. If you're looking for a cheap, reliable, and safe way to get out of Boston, this is the way!

    Greyhound Bus Lines

    Greyhound Bus Lines

    (325 reviews)

    Waterfront, South Boston

    I'm livid rn so I'll keep it short until I can call but I rec'd email 11:27pm last night that my…read more1:15 direct to NJ was cancelled so I panicked and rearranged my whole itinerary for getting to South Station (incl. skipping breakfast) but just to have opportunity to still get to NJ via an 8:55 (supposedly DIRECT) ride I booked an Uber for $39 ($44 w/tip) and then had to wake up my Son super early (priceless lol) and luckily the 8:55 still had 2 seats available so I booked that. Upon arrival at South Station bus driver informs me that there will be 2 stops so it's NOT DIRECT and so I started researching other options and found out my 1:15 that was cancelled was NOW SHOWING AVAILABLE. WTF!!!! but we're here so we get on the 8:55 only to be told we don't have assigned seats so after 3 attempts of sitting and being moved the driver nicely accommodated us up front because he noticed my frustration. Nevertheless, I hope we make it safely to NY on this run down bus with tattered seats, missing toilet seat and barely working heat. I don't know what I expect from you guys but at the very least a reimbursement for the Uber would be nice and compensation for the loss of sleep if possible. This experience deserves some news air time though because I expected better from you Greyhound. Maybe I'll call my reporter friend at WHDH ‍ but rn I just pray this rattling bus gets us to NJ in one piece. That was only the ride there. Ride coming back made an unexpected stop which made us 30 minutes late which then made us miss our commuter rail.

    Wanted to give them a proper try after many years of taking Amtrak instead and I do have regrets…read more Poor communication and the trip left 40 minutes late (at least the bus eventually came)

    Peter Pan Bus Lines - buses - Updated May 2026

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