For one, have bus reach its destination without breaking down! Very long wait for a rescue bus to…read morereach us.

Great driver who explained the rules of bus courtesy, drove skillfully, and helped with luggage…read more With a smile

Warning, they do not allow pets, even if in carriers. We had travelled many times with our dog, but…read moregot a very nasty driver who would not let us on the bus even though the small dog was securely in a carrier. They lost a long time customer.

I was talked out of taking Amtrak to Portland from Boston. Big regret. Was told there would be…read moretrays I could put my laptop on to work... NOPE! Also, seats are more crowded together than Amtrak. May have saved $4. But wish I had taken Amtrak!

This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the…read morestuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards . We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions. Public transportation at less then half of this bus service and a much better experience, then this horrific company . They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken . Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

Should have guessed by the two star rating…read more.. We get to the bus station, walking by many old busses to get to our shiny new Megabus. As we get to it, I turn to my brother and jokingly say "watch us get there and it be an old PeterPan bus with a sticker on it". We laughed, knowing that MegaBus has two floor buses which we have come to love and expect. We were excited to do some work on this five hour ride, and eagerly approached the new Megabus parked at the end of the lot. As we walked towards it an employee looked at us, and with a big smile said "You'll be taking this one today" she said, while motioning towards an old decrepit looking bus parked next to the MegaBus. My heart sank. As I walked in, the seats were all ripped and people were crammed together like no tomorrow. Little girls were crying because they were separated from their families. The seats smelled horrible and it was not at all what we were expecting. We even booked Megabus over other companies, while there were cheaper options, solely because they have nicer busses. We should have known better. What a disgrace. Can't trust this company.

While P&B is generally reliable, my last two rides with them were very problematic. Leaving from…read moreLogan on July 2, the 8:30 pm bus was 20 minutes late--and had only four seats available for a crowd of about 20 ticketed passengers at the final terminal pickup. We were told to wait for the next bus (at 9:30 pm), which would "probably" have enough seats. "Wait for the next bus" is not sound operational policy. Returning from Hyannis on July 8, the bus left 20 minutes late--which is acceptable. But then the driver dawdled and struggled at each and every stop. When the bus arrived at my terminal, it was more than an hour after the expected arrival and I needed special compensation to make my flight. I've seen P&B drivers heroically make up time before. This driver almost seemed intent on making matters worse.

The fare rates for P&B are very moderate. We took the bus between Cape Cod and Boston South Bus…read moreTerminal. The bus was on time for both trips, including the return trip. The busses had wi-fi that worked. Passengers were allowed two pieces of luggage per person. Using their website took a little tweaking, but afterwards, all was fine.

I used to ride this bus to work as recently as August of this year. I rode it from Brighton Center…read moreto Chinatown/South Stationish. It's an express bus, so for your LinkPass holders it's a little more expensive, but it's quicker than quick because it takes the pike instead of local roads. In fact.. it might be a leetle TOO quick (just a note for those that stand). But when I used to take it.. around 8:30AM.. there were usually enough seats and very few people had to stand. All business folk too. Dare I say it was always on time? Although the drivers sort of remind me of Lloyd the delivery guy from Scrubs. You know, the air drummer (that is.. trivia point.. one of the writers for Scrubs)? So imagine Lloyd driving a bus instead of a delivery truck/ambulance. While fast, you may not always feel the safest..

I took this bus from Brighton Center to the Financial District every day from May to August. Moving…read moreto a new apartment off of Comm Ave in September, I thought, hey, I'll save a little money by taking the B line to work every day. Probably one of the stupidest things I've ever done. This bus gets me from its first stop to Federal Street in under a half an hour, without the hassle of stopping at too many red lights, dealing with BU kids who have a state of the art fitness center yet can't be bothered to walk 100 extra feet to get to class, and people who smell like they haven't showered since the Reagan 80's. I have an extra half an hour in the morning to relax, an extra half an hour at night, and all for $30 a month extra. Well worth it. If you live within a mile of one of these express buses and you have to go downtown in the morning - this is the only way to travel. Pay the extra $30 - it will immediately improve the quality of your commute, and the quality of your life, and I stand by that statement.

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more

I can't really blame the customers on the bus line, particularly when a fellow Puertorrican gets on…read morethe phone, puts it on speaker and then literally starts "sexing" with his girlfriend and ragging on the Asian sitting around him. But they do need to keep reminding people to behave courteously. Please answer your phones. And if you are 40 minutes late and you know clients have connecting busses, MAKE SURE you keep them informed. Dirty and old busses. Weird. I was expecting more from bus travel. Still more convenient than driving or flying. But not if surrounded by rude people, delays and not as organized as it could be.

Very disappointing experience. Even though we arrived before departure and reached the bus while it…read morewas still parked, the driver refused to let us board. He was rude, showed no empathy despite us traveling with a 5-year-old child in the rain, and appeared to give away our reserved seats before departure. The customer service was unacceptable, causing unnecessary stress and inconvenience. I would not recommend this service based on this experience.

Lisa and Antonio were a very big help to me at the washout Center. They also give away a bottle of…read morewater in a box lunch with every washout. Come see them!!!

I took my motorhome to M & L TS for an outside wash and wax, as the previous owner had never washed…read moreit. It was peppered with road dirt including smashed bugs all over. After assessing the situation Lisa booked me right away and Michael did an excellent job; my rig looks just beautiful! I highly recommend them for their fast response, excellent work and reasonable price!

Every single day the bus is delayed no matter the hour or day it's a very popular bus because it's…read morethe only option to go to Allston, Brighton and Watertown. The waiting time For this bus is 30 minute, likes they have just 2 buses running all day. Very disrespectful.

This bus shouldn't even exist. Everytime I've had to take it 2 or more don't show up. It claims to…read morerun every 10 minutes. I've waited up to a half hour for just one to show up. So I don't want to hear it's delayed. Because some where in between that time one of the delayed busses should have shown up. It's a problem all around Philly. Septa has the nerve to go on strike often and raise prices. Yet the service gets worse. Where's the money going!!! Certainly not on improving service. They claim shortage on drivers. Yet they make it very difficult with their strick requirements for the job. Septa is just like every other corrupt corporation. God help us. The enemy has his hand in everything. Making it harder and harder for ppl in every aspect of life.

This is your normal bus station where buses from all over New england and tri-state area come in…read moreand out of everyday. There is a newish part to this station which is nice but the rest is not. Not many food options here for snacks or meals for your bus ride. Also, not much seating options while you wait for your bus.

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).