Clean enough buses with air filtration! A bargain to count on! Honest workers! Thanks!read more

i bought a ticket from Hartford to Boston with a connecting to Logan Airport from South Station…read more Hartford bus was fine (a little late but fine). Connecting didn't show up for at least an hour after it was supposed to. The lady at the counter was very vague as to when it was showing up. She said it would be 20 minutes late and when I went to get an update after 50 minutes, she and her coworker at the counter were nowhere to be found. I had to buy an uber to get to the airport. Very unreliable service and probably won't use them again.

Super convenient to take the Amtrak train from PHL to BOS, then walk over 5 minutes to catch the…read morebus to Portland, Maine. The Concord Coach Lines bus was ticketed in conjunction with the Amtrak train so the timing was perfect. God, I hate driving in traffic, and it was just so nice to sit back and relax during the 2 hour drive. Wifi was OK on the way up, not so much on the way down. Glad I brought a jacket as the AC was on full blast. They showed a movie each way, so bring headphones if you want to watch year old movies on the small TV screen above.

I was talked out of taking Amtrak to Portland from Boston. Big regret. Was told there would be…read moretrays I could put my laptop on to work... NOPE! Also, seats are more crowded together than Amtrak. May have saved $4. But wish I had taken Amtrak!

This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the…read morestuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards . We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions. Public transportation at less then half of this bus service and a much better experience, then this horrific company . They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken . Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

Should have guessed by the two star rating…read more.. We get to the bus station, walking by many old busses to get to our shiny new Megabus. As we get to it, I turn to my brother and jokingly say "watch us get there and it be an old PeterPan bus with a sticker on it". We laughed, knowing that MegaBus has two floor buses which we have come to love and expect. We were excited to do some work on this five hour ride, and eagerly approached the new Megabus parked at the end of the lot. As we walked towards it an employee looked at us, and with a big smile said "You'll be taking this one today" she said, while motioning towards an old decrepit looking bus parked next to the MegaBus. My heart sank. As I walked in, the seats were all ripped and people were crammed together like no tomorrow. Little girls were crying because they were separated from their families. The seats smelled horrible and it was not at all what we were expecting. We even booked Megabus over other companies, while there were cheaper options, solely because they have nicer busses. We should have known better. What a disgrace. Can't trust this company.

The bus is a bus, so my expectations were met there. I always find they are timely which is about…read moreall I can ask for. Unfortunately, one of the drivers made me cry on my last trip (12/2025) while I was alone on the bus, I'm not sure if he was just having a bad day, but it was a struggle to keep it together the rest of the 2 hour trip from Logan. I'm not even sure what caused it since I always have my ticket ready to scan. I'd never had a problem traveling with this driver before, and I've driven with him probably 4-5 times now, so I want to give the benefit of the doubt, but did want to address it given the distress and embarrassment it caused me.

We have been usingP&B for probably 10 years.\nWe fly with our 8LB papillon dog. All of a sudden,…read morethey would not let us take the dog on the bus.\n The driver was very rude, left stranded at louggin airport 730 at night. I am 78 years old. My wife is 77, the driver did not care at all. He said if we didn't like it call the office.\n He said, my name is Bob. What a jerk. And yes, we had tickets. I will never useP&B EVER AGAIN.PS NOT ALL THE DRIVERS LIKE HIM. MOST OF THEM, A VERY FRIENDLY AND NICE TO YOU, BUT NOT BOB.

I used to ride this bus to work as recently as August of this year. I rode it from Brighton Center…read moreto Chinatown/South Stationish. It's an express bus, so for your LinkPass holders it's a little more expensive, but it's quicker than quick because it takes the pike instead of local roads. In fact.. it might be a leetle TOO quick (just a note for those that stand). But when I used to take it.. around 8:30AM.. there were usually enough seats and very few people had to stand. All business folk too. Dare I say it was always on time? Although the drivers sort of remind me of Lloyd the delivery guy from Scrubs. You know, the air drummer (that is.. trivia point.. one of the writers for Scrubs)? So imagine Lloyd driving a bus instead of a delivery truck/ambulance. While fast, you may not always feel the safest..

I took this bus from Brighton Center to the Financial District every day from May to August. Moving…read moreto a new apartment off of Comm Ave in September, I thought, hey, I'll save a little money by taking the B line to work every day. Probably one of the stupidest things I've ever done. This bus gets me from its first stop to Federal Street in under a half an hour, without the hassle of stopping at too many red lights, dealing with BU kids who have a state of the art fitness center yet can't be bothered to walk 100 extra feet to get to class, and people who smell like they haven't showered since the Reagan 80's. I have an extra half an hour in the morning to relax, an extra half an hour at night, and all for $30 a month extra. Well worth it. If you live within a mile of one of these express buses and you have to go downtown in the morning - this is the only way to travel. Pay the extra $30 - it will immediately improve the quality of your commute, and the quality of your life, and I stand by that statement.

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more

I'm livid rn so I'll keep it short until I can call but I rec'd email 11:27pm last night that my…read more1:15 direct to NJ was cancelled so I panicked and rearranged my whole itinerary for getting to South Station (incl. skipping breakfast) but just to have opportunity to still get to NJ via an 8:55 (supposedly DIRECT) ride I booked an Uber for $39 ($44 w/tip) and then had to wake up my Son super early (priceless lol) and luckily the 8:55 still had 2 seats available so I booked that. Upon arrival at South Station bus driver informs me that there will be 2 stops so it's NOT DIRECT and so I started researching other options and found out my 1:15 that was cancelled was NOW SHOWING AVAILABLE. WTF!!!! but we're here so we get on the 8:55 only to be told we don't have assigned seats so after 3 attempts of sitting and being moved the driver nicely accommodated us up front because he noticed my frustration. Nevertheless, I hope we make it safely to NY on this run down bus with tattered seats, missing toilet seat and barely working heat. I don't know what I expect from you guys but at the very least a reimbursement for the Uber would be nice and compensation for the loss of sleep if possible. This experience deserves some news air time though because I expected better from you Greyhound. Maybe I'll call my reporter friend at WHDH ‍ but rn I just pray this rattling bus gets us to NJ in one piece. That was only the ride there. Ride coming back made an unexpected stop which made us 30 minutes late which then made us miss our commuter rail.

Wanted to give them a proper try after many years of taking Amtrak instead and I do have regrets…read more Poor communication and the trip left 40 minutes late (at least the bus eventually came)

Lisa and Antonio were a very big help to me at the washout Center. They also give away a bottle of…read morewater in a box lunch with every washout. Come see them!!!

I took my motorhome to M & L TS for an outside wash and wax, as the previous owner had never washed…read moreit. It was peppered with road dirt including smashed bugs all over. After assessing the situation Lisa booked me right away and Michael did an excellent job; my rig looks just beautiful! I highly recommend them for their fast response, excellent work and reasonable price!

Every single day the bus is delayed no matter the hour or day it's a very popular bus because it's…read morethe only option to go to Allston, Brighton and Watertown. The waiting time For this bus is 30 minute, likes they have just 2 buses running all day. Very disrespectful.

This bus shouldn't even exist. Everytime I've had to take it 2 or more don't show up. It claims to…read morerun every 10 minutes. I've waited up to a half hour for just one to show up. So I don't want to hear it's delayed. Because some where in between that time one of the delayed busses should have shown up. It's a problem all around Philly. Septa has the nerve to go on strike often and raise prices. Yet the service gets worse. Where's the money going!!! Certainly not on improving service. They claim shortage on drivers. Yet they make it very difficult with their strick requirements for the job. Septa is just like every other corrupt corporation. God help us. The enemy has his hand in everything. Making it harder and harder for ppl in every aspect of life.

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).

If prices were more outrageous or service was unreliable (consistently late/cancelled) or if I felt…read moreunsafe here, this rating would be lower. Reviews complaining about cleanliness or out-of-date decor simply make no sense to me; I'm positive that by European standards, this bus station is the stuff of nightmares, but by American standards? The South Station Bus Terminal is somewhere I would feel comfortable being at nearly any time of day as a young woman who often travels alone. The service I've experienced taking the Concord Coach specifically is always professional, timely, and doesn't leave me feeling unsafe, which are my priorities compared to having a beautiful-looking terminal or countless options for food vendors. Although the northeast is typically the exception, finding public transport in the US that has these qualities is rare. South Station is a repeated haunt of mine and has a special place in my heart. If you're looking for a cheap, reliable, and safe way to get out of Boston, this is the way!