We took Peter Pan to New York yesterday but only because the attendant Chris, snatched our trip…read morefrom the jaws of disappointment. My wife and I had to go to New York to handle some business and we brought our 7 year old daughter; 1st time in NY for her. However we had complications and had to take a later bus. Chris at South Station totally understood the assignment and got us on the next thing smoking to New York city. My daughter loved it! We hung out in Times Square and she couldn't believe that so many people live in one place. Chris thank you so, so much for helping create an experience my lil girl will never forget.

For one, have bus reach its destination without breaking down! Very long wait for a rescue bus to…read morereach us.

Logan to Portland Maine then on to Augusta last minute because our puddle jumper flight got…read morecancelled: rain, wind, fog. Janice was a fantastic driver in the weather and City traffic. The coach was spotless and Monica in Portland made sure it our luggage got transferred quickly and carefully. I will definitely consider Concord for my transportation in the future.

Timely, reliable, and friendly service with flexible ticketing options. All at a very fair and…read morecompetitive price. Way to go Concord!!!

I had a great time traveling from Boston to New York with this company…read more Unfortunately, I was late and I missed my bus but for $5.00 I was able to get on the next one. The bus is pretty clean, air conditioner is not that cold which is awesome, the lights are great if you are reading on your way to your destination. Seats are spacious, also my busses were on time ( most of the reviews I read before buying my tickets said they were late). Every seat comes with a plug for you to charge your phone,etc.

This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the…read morestuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards . We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions. Public transportation at less then half of this bus service and a much better experience, then this horrific company . They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken . Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

While P&B is generally reliable, my last two rides with them were very problematic. Leaving from…read moreLogan on July 2, the 8:30 pm bus was 20 minutes late--and had only four seats available for a crowd of about 20 ticketed passengers at the final terminal pickup. We were told to wait for the next bus (at 9:30 pm), which would "probably" have enough seats. "Wait for the next bus" is not sound operational policy. Returning from Hyannis on July 8, the bus left 20 minutes late--which is acceptable. But then the driver dawdled and struggled at each and every stop. When the bus arrived at my terminal, it was more than an hour after the expected arrival and I needed special compensation to make my flight. I've seen P&B drivers heroically make up time before. This driver almost seemed intent on making matters worse.

The fare rates for P&B are very moderate. We took the bus between Cape Cod and Boston South Bus…read moreTerminal. The bus was on time for both trips, including the return trip. The busses had wi-fi that worked. Passengers were allowed two pieces of luggage per person. Using their website took a little tweaking, but afterwards, all was fine.

I used to ride this bus to work as recently as August of this year. I rode it from Brighton Center…read moreto Chinatown/South Stationish. It's an express bus, so for your LinkPass holders it's a little more expensive, but it's quicker than quick because it takes the pike instead of local roads. In fact.. it might be a leetle TOO quick (just a note for those that stand). But when I used to take it.. around 8:30AM.. there were usually enough seats and very few people had to stand. All business folk too. Dare I say it was always on time? Although the drivers sort of remind me of Lloyd the delivery guy from Scrubs. You know, the air drummer (that is.. trivia point.. one of the writers for Scrubs)? So imagine Lloyd driving a bus instead of a delivery truck/ambulance. While fast, you may not always feel the safest..

I took this bus from Brighton Center to the Financial District every day from May to August. Moving…read moreto a new apartment off of Comm Ave in September, I thought, hey, I'll save a little money by taking the B line to work every day. Probably one of the stupidest things I've ever done. This bus gets me from its first stop to Federal Street in under a half an hour, without the hassle of stopping at too many red lights, dealing with BU kids who have a state of the art fitness center yet can't be bothered to walk 100 extra feet to get to class, and people who smell like they haven't showered since the Reagan 80's. I have an extra half an hour in the morning to relax, an extra half an hour at night, and all for $30 a month extra. Well worth it. If you live within a mile of one of these express buses and you have to go downtown in the morning - this is the only way to travel. Pay the extra $30 - it will immediately improve the quality of your commute, and the quality of your life, and I stand by that statement.

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more

Fuck these guys. Driver was late, then proceeded to take it out on the passengers. Attitude, no…read moreremorse for the couple who came 1-2mins late despite her own tardiness. I understand policy. But the rudeness just felt like cruelty. This company does not care for its customers and I wish I had read into them more before we booked. Will not be returning.

Wanted to give them a proper try after many years of taking Amtrak instead and I do have regrets…read more Poor communication and the trip left 40 minutes late (at least the bus eventually came)

I hired M&L to provide shuttle service from Newton to Waltham for my wedding guests. Alycia, with…read morewhom I coordinated all of my details, was by far the most prompt and responsive vendor I worked with; almost all of my emails were answered within the hour. Our driver showed up early and got our guests to our ceremony site safely and securely. He also displayed Herculean patience with all of my loud and boisterous guests AFTER the reception, as he ferried everyone back to the hotel. Weddings are stressful and you really just want to work with vendors who are going to answer your questions very quickly, give you what you ask for, and provide great service on the day of your event. No problems whatsoever with M&L, and I'd certainly recommend them to anyone in the greater Boston area.

Lisa and Antonio were a very big help to me at the washout Center. They also give away a bottle of…read morewater in a box lunch with every washout. Come see them!!!

Every single day the bus is delayed no matter the hour or day it's a very popular bus because it's…read morethe only option to go to Allston, Brighton and Watertown. The waiting time For this bus is 30 minute, likes they have just 2 buses running all day. Very disrespectful.

This bus shouldn't even exist. Everytime I've had to take it 2 or more don't show up. It claims to…read morerun every 10 minutes. I've waited up to a half hour for just one to show up. So I don't want to hear it's delayed. Because some where in between that time one of the delayed busses should have shown up. It's a problem all around Philly. Septa has the nerve to go on strike often and raise prices. Yet the service gets worse. Where's the money going!!! Certainly not on improving service. They claim shortage on drivers. Yet they make it very difficult with their strick requirements for the job. Septa is just like every other corrupt corporation. God help us. The enemy has his hand in everything. Making it harder and harder for ppl in every aspect of life.

This is your normal bus station where buses from all over New england and tri-state area come in…read moreand out of everyday. There is a newish part to this station which is nice but the rest is not. Not many food options here for snacks or meals for your bus ride. Also, not much seating options while you wait for your bus.

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).