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Leonardo's Limousine

5.0 (1 review)
Open • Open 24 hours

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4 years ago

Great service. Good communication. Made traveling to and from the airport effortless

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IBoston Limo

IBoston Limo

4.8(22 reviews)
6.8 km•Back Bay

iBoston Limo really took care of me. After a flight…read morecancellation, then a rebooking, then an extended delay, I finally got to Logan several hours late, after 10pm. When I called to let iBoston Limo know of my changed itinerary, they were already tracking my inbound flight; I didn't have to worry about them. The driver met me with my name on a sign - and when you're exhausted, this is important. He was friendly, efficient, and got me safely to my destination. His Escalade was clean and comfortable. Booking with iBoston Limo was easy; they're available 24hrs. I couldn't ask for better service. I will be using iBoston Limo again - highly recommend!

Very frustrating and unprofessional experience with IBoston Limo…read more When I booked, I received a confirmation email that was essentially just a receipt. There were no pickup instructions, driver information, or contact information included. By the time I arrived at the airport, I still had not received any communication from the company, so I had to Google IBoston Limo myself just to find a phone number. I called twice and spent about 20 minutes wandering around the airport trying to figure out where I was supposed to meet my driver. When I finally reached someone, instead of helping resolve the situation, he immediately became argumentative and yelled at me, insisting that he had texted me. I explained that I had not received any text and had been checking my phone constantly, including while I was on the plane. He continued to argue with me, hung up, and then sent me a screenshot showing that he had supposedly texted me. Whether there was a technical issue with the text or something else went wrong, arguing with a customer who is stranded at an airport and cannot find their driver is an incredibly unprofessional way to handle the situation. A simple apology and clear instructions on where to meet the driver would have resolved the issue immediately. Instead, the interaction made an already stressful situation significantly worse. Once I finally found my driver, he was lovely, courteous, and professional. Unfortunately, everything leading up to that point, from the lack of pickup information and communication to the way I was treated when I called for help, was unacceptable. I will not be using IBoston Limo again.

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IBoston Limo - Clean comfortable vehicle.

Clean comfortable vehicle.

IBoston Limo
IBoston Limo - Efficient rides.

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Efficient rides.

LTI Transportation - LTI Transportation (25+ years) logo

LTI Transportation

4.0(16 reviews)
2.9 km

Best Car Service in Boston! On vacation I believe a good…read moreguide and a good driver makes the vacation. The drivers were so informative and so much fun. They took great care of my granddaughter and I. We really liked the first driver as he was from Boston and knew everything. He is popular and he was already booked. They gave us another driver for day two and he was FABULOUS too! Then we received word we were getting the first driver (the one who knew everything. They went out of their way to make us happy. Yay! We are going to tour all day then go to see the Boston Red Sox at Fenway. The drivers know the short cuts to avoid the traffic. They are prices great.

I used LTI limo service for a decade , they provided reasonable reliable service until now (June…read more2026). I contacted LTI and communicated that I had a flight planned to depart San Diego on June 20, 2026 to arrive at 6:30am (overnight flight across country, ~3000 miles) into Boston airport. Well they arranged for service on June 20 , not the 21st. I contacted them to correct but they are saying it's my fault. I told them they made the mistake and should reverse charges. I'm currently working to challenge their mistake. I asked them to provide the voice record so I could review and I'm willing to accept charge if I misspoke. No voice recording provided. It's very frustrating and today , I found they are not BBB accredited! It should also be noted that LTI added a 41 dollar tip for services not provided. Update: LTI agreed that they made mistake and communicated that they will not continue to process original charge.

Leonardo's Limousine - limos - Updated November 2026

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